EXam practice/Q's

Question 1

How could health and social care services empower service users to promote rights, choices and wellbeing?

Answer 1

Individualised care
Supporting expression of needs
Promoting and supporting individual rights to independence
Promote right choices and wellbeing
Dealing with conflict of other people and other organisations
Active/ consistent support with service users beliefs, cultures, preferences

Question 2

Responsibilities of health and social care organisations

Answer 2

Regular CPD
Up-to-date policies and procedures
Washing and feeding
Assessment, care, support planning
Encourage service user feedback

Question 3

Roles of external agencies in inspecting health and social care agencies

Answer 3

Inspection according to national standards
Present inspection report to interested parties

Question 4

2 Benefits of MDT teamwork

Answer 4

Partnership and sharing info to avoid gaps in provision
Teamwork approach maximises skills to ensure holistic approach

Question 5

Explain the responsibilities which health and social care
organisations have towards their service users.
(6 marks)

Answer 5

Follow policies and procedures in place in their work
setting
 Undergo regular CPD
 Services user feedback encouraged
 Reference to the principles that underpin care
delivery
 Providing equipment and adaptations to support
people to become more independent
 Providing washing and feeding
 Supporting individual preferences and routines e.g.
leisure activities, religious ceremonies
 Assessment and care and support planning to
involve the service user and their families
Making information available so service users are
informed and aware of their rights, understanding
anti-discriminatory legislation/ reference to Equality
Legislation e.g. Equality Act 2010/ aware of
complaints procedures
Access to support /advice e.g. financial - Making
information available that is in a form someone with
a sensory impairment can access

Question 6

What are your responsibilities to your elderly client and your organisation?

Answer 6

Your responsibilities towards your client to include:
 providing intimate personal care
 preparing meals
 being responsible for handling the client’s money
 how to support her activities
 supporting the client to access healthcare
 appropriate liaison with family members.
Your responsibilities towards the organisation that employs you, to
include:
 ensuring consistency in services you provide to all clients
 following their policies and procedures
 maintaining confidentiality for all your clients

Question 7

Discuss how personal information about Conan might be managed by
professionals who assess his hearing needs

Answer 7

 treat information about patients with confidentiality
 communicate with relevant individuals
 pass on medical information, e.g. from GPs to hospital
consultants where further treatment is needed
 obtain Conan’s permission when information about him is shared
 share information with, for example Hearing Dogs for Deaf
People, if Conan’s circumstances change
 respect the legal responsibilities of disclosing information/data
protection
 follow policies and procedures
 implement protection measures, e.g. for those who are the focus of
the information and the professionals who manage the cases.