Exam Prep Flashcards by Jason Cintron

The concept that an individual is limited in the number of subordinates that can be effectively supervised is:

A. Delegation
B. Specialization
C. Span of Control
D. Unity of Command

C. Span of Control

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Some of the basic principles of organization are:

A. Unity of command, span of control, HR, and legal process.

B. Unity of command, span of control, and EAP.

C. Unity of command, span of control, division of labor, and command tactics.

D. Unity of command, span of control, and division of labor.

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Using everyday language is:

A. Conciseness

B. Confidence

C. Clear Text

D. Control

C. Clear Text

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An individual who accomplishes organizational objectives through the effective use of material and HR is a:

A. Leader

B. Subordinate

C. Manager

D. Supervisor

C. Manager

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Directions: Read the following statements regarding communication, then select the correct answer from alternatives A-D below.

Statement 1: The listerner is less responsible for successful communication than the speaker.

Statement 2: Misinterpretation by the receiver all too often leads to misunderstanding.

Statement 3: The most important communication skill for a supervisor is listening.

A. Statements 1 and 3 are correct, statement 2 is incorrect.

B. Statement 1 is correct, statements 2 and 3 are incorrect.

C. Statement 1 is incorrect, statements 2 and 3 are correct.

D. Statements 1 and 3 are incorrect, statement 2 is correct.

C. Statement 1 is incorrect, statements 2 and 3 are correct.

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Span of control is a management principle based on how many people a person can supervise and.

A. Can vary with different situations

B. Breaking down the overall strategy into smaller tasks.

C. Cost analysis

D. Implementing department policies.

A. Can vary with different situations

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Rapid intervention teams/crews are required:

A. Only during the initial stage

B. To have full personal protective equipment

C. When crews are operating in a hazardous environment

D. Only when deemed necessary by the incident commander.

C. When crews are operating in a hazardous environment

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Listening is a(an) ___________________ process.

A. Active

B. Emotional

C. Observing

D. Passive

A. Active

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A __________________ is a guide for decision-making; a ___________ is a detailed plan/guide for action.

A. Policy, procedure

B. Procedure, policy

C. Strategic plan; policy

D. Strategic plan, procedure

A. Policy, procedure

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Directions: Read the following statements regarding communication, then select the correct answer from alternatives A-D below.

Statement 1: Delegate as much work-related authority as possible so that motivated subordinates can develop professionally

Statement 2: Total responsibility can be delegated, but authority cannot.

Statement 3: Delegate authority to match the level of responsibility

A. Statements 1 and 3 are correct, statement 2 is incorrect.

B. Statement 1 is correct, statements 2 and 3 are incorrect.

C. Statements 1 and 3 are true, statement 2 is false.

D. Statements 1 and 3 are incorrect, statement 2 is correct.

C. Statements 1 and 3 are true, statement 2 is false.

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One of the ways that productivity can be increased is through:

A. Promotion

B. Delegation

C. Progressive Discipline

D. Authority

B. Delegation

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Effective oral communication includes:

A. Using words that accurately symbolize the image being conveyed.

B. Not stopping during the speaking process since such pauses are distracting.

C. Not looking at the person being addressed if discipline is involved.

D. Speaking quickly so that the listener does not lose interest.

A. Using words that accurately symbolize the image being conveyed.

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Which is defined as the one-supervisor principle?

A. Discipline

B. Division of Labor

C. Span of Control

D. Unity of Command

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To ensure control, units sending radio messages must:

A. Identify who they are calling and identify themselves before transmitting their message.

B. Repeat code 10-4 after each transmission

C. Identify themselves and reply. “Understood”.

D. Include acknowledgment specific to their department

A. Identify who they are calling and identify themselves before transmitting their message.

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The responsibility for ensuring safety to the unit must begin with the.

A. BC

B. Staff Officers

C. Training Officer

D. Company Officer

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Division of Labor:

A. Is designed to duplicate assignments

B. Prevents unity of command

C. Promotes competition

D. Prevents duplication of effort

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Having a senior firefighter assigned to a new recruit for purposes of skill improvement and position advancement is:

A. Chain of Command

B. Indoctrination

C. Mentoring

D. Ethical Behavior

C. Mentoring

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During emergency incidents, you must project:

A. A diplomatic approach to decision making

B. Command Presence

C. A subordinate role to enhance group dynamics

D. An aggressive attack, since that is what the public always expects

B. Command Presence

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One of the management functions is :

A. Preparation

B. Controlling

C. Evaluation

D. Revising

B. Controlling

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Which is defined as breaking down large jobs into smaller tasks.

A. Division of Labor

B. Job Analysis

C. Span of Control

D. Task Analysis

A. Division of Labor

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To improve success in the delegation, you should:

A. Provide step-by-step actions to be followed

B. Reserve feedback until the assignment is complete

C. Select a firefighter at random

D. Give authority to match the level of responsibility

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When delegating a task to a subordinate, you have to ensure that the:

A. Organization is competent

B. Assigned firefighter is capable of doing the job

C. Job is identified in department hiring assessments

D. Mission statement and objectives are shared with the subordinate, before the assignment.

B. Assigned firefighter is capable of doing the job

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When officers recognize that their span of control has been exceeded, they should:

A. Delegate assignments

B. Request more resources

C. Revise work assignments

D. Delegate authority

A. Delegate assignments

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Delegation can:

A. Be an effective tool to limit responsibility

B. Be taken too seriously by subordinates

C. Develop firefighters by expanding their capabilities

D. Give the company officer more time to perform technical skills

C. Develop firefighters by expanding their capabilities

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Which is a basic element of interpersonal communication. A. Feedback B. Evaluation C. Acknowledgment D. Summary

A. Feedback

When delegating job duties, you: A. Are able to delegate all responsibility and authority to the employee and, therefore, are not accountable for subordinate actions. B. Should delegate only the appropriate amount of responsibility and authority to complete an assignment. C. Must challenge the employee by providing complex duties that are barely achievable. D. Should take full responsibility and credit for the project accomplishments.

B. Should delegate only the appropriate amount of responsibility and authority to complete an assignment.

A generally accepted span of control is ____________ people. A. 2 - 5 B. 3 - 7 C. 5 - 8 D. 6 - 10

B. 3 - 7

Setting limits for expected performance and enforcing them is: A. Command Principle B. Discipline C. Unity of Command D. Span of Control

B. Discipline

Effective company officers handle conflict by: A. Unilaterally imposing an arbitrary solution to the problem causing the conflict B. Confronting the problem as soon as it arises C. Focusing on the personalities involved D. Consulting their own supervisors as a first step measure

B. Confronting the problem as soon as it arises

You should be able to explain the sexual harassment policy: A. Is not enforced as long as the contact is consensual B. Is considered a reasonable accommodation under Title 7 C. Is a protected right under the provision of affirmative action D. Involves unwanted and unwelcome sexual behavior

D. Involves unwanted and unwelcome sexual behavior

The law that covers sexual harassment in the workplace is the: A. Fair Labor Standards Act B. Title VII of the Civil Rights Act C. Americans with Disabilities Act D. Affirmative Action Law of 1960

B. Title VII of the Civil Rights Act

The Civil Rights Act, Title VII, requires that employers: A. Do not discriminate in employment B. Provide fir testing for all employees C. Provide health and medical screening D. Give sovereign immunity

A. Do not discriminate in employment

Which statement about a hostile work environment is correct? A. There are few laws that govern hostile work environments B. Frequent jokes of a sexual nature are just part of the fire service and could not be considered as a component of a hostile work environment C. The condition will be aggravated if the company officer takes no steps to discourage or discontinue the actions D. Under the Fireman's Rule, the company officers are immune from any liability or charges

C. The condition will be aggravated if the company officer takes no steps to discourage or discontinue the actions

An organization that publishes standards is the A. National Fire Protection Association B. National Fire Academy C. National Volunteer Fiore Council D. International Association of Firefighters

A. National Fire Protection Association

A system of values or a standard of conduct that serves as a guideline for making decisions is : A. Standard of care B. Ethics C. Diversity D. Power

B. Ethics

The fire department ethics program needs to include a (n): A. Example of specific unethical behaviors B. Exploitive mentality C. Written code of ethics or ethics policy D. Assumed expectation of rewards and incentives

C. Written code of ethics or ethics policy

A promotion to company officer will effect you by: A. Decreasing the level of ethical responsibility B. Providing a method to share their legitimate authority with the crew C. Allowing the company officer the flexibility to act as one of the crew D. Possibly changing the dynamics of the group

D. Possibly changing the dynamics of the group

Ethical conduct in the fire and emergency services is: A. Not significant if you can do your job B. Rarely observed by the public C. Generally expected at a higher level D. O f no consequence for company officers

C. Generally expected at a higher level

Which function serves as the foundation of the management process? A. Leading B. Controlling C. Organizing D. Planning

D. Planning

Company officers who utilize effective delegation: A. Move all their workload to their subordinates B. Are lax and look to avoid blame C. Delegate all responsibility to their subordinates D. Provide an empowerment tool to their subordinates

D. Provide an empowerment tool to their subordinates

A fire suppression group is based on the organizational principle of: A. Chain of command B. Division of labor C. Decentralization D. Scalar structure

B. Division of labor

According to the U.S. Fire Administration, approximately _________ percent of fire and emergency services organizations are staffed by volunteers. A. 30 B. 50 C. 70 D. 90

C. 70

Diversity in the fire service is: A. Policies that deal with both and female issues B. The workforce reflecting the community it serves C. Having more than one choice to complete a task D. Recognition of specialized skills

B. The workforce reflecting the community it serves

Feedback is: A. An individual who initiates a message B. A method for verifying a message C. A process for exchanging information and attitudes D. A person who receives the message

B. A method for verifying a message

The term message is: A. The idea or item to be communicated B. A process for exchanging information and attitudes C. A method for verifying information D. An individual who initiates communication

A. The idea or item to be communicated

The term sender is: A. The idea or item to be communicated B. A process for exchanging information and attitudes C. An individual who initiates a message D. A method for verifying a message

C. An individual who initiates a message

Communication is: A. An individual who initiates a message B. A method for verifying a message C. A process for exchanging information D. The idea or item to be communicated

C. A process for exchanging information

Within an organization, a policy is a guide to: A. Personal performance B. Decision making C. Assess performance D. Taking corrective action

B. Decision making

Which statement is true with regard to policies and procedures? A. Policies are always written B. Procedures detail in writing the steps to follow in conducting organizational policy C. Well-conceived policies and/or procedures seldom need monitoring D. Policies are created and developed by the company officer of the department

B. Procedures detail in writing the steps to follow in conducting organizational policy

Which is a good principle of effective writing? A. The length of the work demonstrates knowledge of the subject B. Consider the reader C. To be technically correct, use fire service terminology D. Group subjects together

B. Consider the reader

A document that is broad in nature and provides formal direction regarding issues such as harassment in the workplace is a: A. Procedure B. Policy C. Guideline D. Memo

B. Policy

Written organizational directives dealing with responsibilities and the order in which activities should be performed is a: A. Procedure B. Policy C. Rule D. Code

A. Procedure

A system of conduct, principles, and morals is: A. Delegation B. Leadership C. Management D. Ethics

D. Ethics

When you disagree with a department policy, you should: A. Discuss the negative implications with your crew B. Discuss it with management in private C. Openly share your opinion with your peers D. Criticzie the policy with your crew

B. Discuss it with management in private

In verbal communications, interference such as anger, or an emotinal state can cause: A. A better understanding of the message B. Better feedback on the receiver's part C. Undue stress on the sender only D. The message to be misunderstood

D. The message to be misunderstood

When using active listening, the company officer: A. Concentrates on the feedback process B. Uses physical barriers to seperate the message C. Spends more time asking questions than listening D. Is actually hearing what is being said

D. Is actually hearing what is being said

Policies should be put in writing to: A. Serve as a source of reference for peronnel hiring questions B. Make the intent of management ambiguous C. Provide uniform, consistent practices D. Remove personnel from the requirement to make judgments

C. Provide uniform, consistent practices

A __________ is usually reserved for internal communications. A. Memorandum B. Report C. Letter D. Press release

A. Memorandum

Standard operating procedures: A. Do little to reduce misunderstanding at specific incidents. B. Provide general, not specific, steps that occur at emergency incidents C. Are the basis for much of the company-level skills training D. Are designed to limit decision-making

C. Are the basis for much of the company-level skills training

A guideline to decision-making within an organization is a (n): A. Regulation B. Order C. Directive D. Policy

D. Policy

A (n) ________________ is a specific detailed plan of action. A. Policy B. Order C. Procedure D. Directive

C. Procedure

Letters are effective communication tools if they are: A. Highly detailed B. Reviewed for accuracy C. General and written with little detail D. Written in very technical language

B. Reviewed for accuracy

The first step in preparing a narrative report is to: A. Determine the intended audience B. Determine the purpose of the report C. Develop the details in chronological order D. Provide sufficient justification for a decision to be made

B. Determine the purpose of the report

The present version of National Fire Protection Association 1021, Standard for Fire Officer Professional Qualifications, outlines the requirements for fire officers at: A. Three levels B. Four levels C. Five levels D. Six levels

B. Four levels

The company officer is the: A. First-level supervisory rank B. First rank that should recommend termination C. Executive management level D. First level in senior staff

A. First-level supervisory rank

A combination department is one where: A. Some receive pay and some volunteer, with no specific percentages required. B. Some receive pay and some volunteer, with paid personnel at a higher percentage than volunteer C. Some receive pay and some volunteer, with volunteer personnel at a higher percentage than paid personnel. D. Some receive pay and some volunteer, with pain and volunteer personnel at even levels.

A. Some receive pay and some volunteer, with no specific percentages required.

The pathway of responsibility from the top of the organization to the bottom and vice versa is: A. Authority B. Delegation C. Chain of command D. Responsibility

C. Chain of command

Each individual reporting to only one supervisor is: A. Unified command B. Unity of command C. Span of control D. Unified command

B. Unity of command

Which document provides information on the actions taken to mitigate the incident? A. Preincident survey B. Outside agency reports C. Incident Action Plan D. Miscellaneous

C. Incident Action Plan

For every emergency incident, there must be a (n): A. Rescue mode B. Post-incident analaysis C. Incident Action Plan D. Unified command

C. Incident Action Plan

During emergency situations, the span of control for the incident commander is usually considered to be a maximum of _____________ subordinates. A. Seven B. Five C. Nine D. Twelve

A. Seven

A (n) ______________ identifies incident priorities and objectives that dictate how tactical operations must be conducted. A. Incident Strategy B. Size-up C. Incident Action Plan D. Pre-incident survey

C. Incident Action Plan

A (n) __________ plan is a written plan for the safe and efficient disposition of a large emergency. A. Communication B. Incident action C. Command D. Size-up

B. Incident action

Dividing large jobs into smaller tasks that are then assigned to specific individuals is: A. Division of Labor B. Span of Control C. Unity of Command D. Delegation

A. Division of Labor

For the division of labor principle to be effective: A. All resources must be of the same type B. It must be practiced with decentralized authority C. All positions within the organization must be clearly defined. D. The span of control must be reduced

C. All positions within the organization must be clearly defined.

The purpose of a clear, concise incident action plan is to: A. Identify a credible threat B. Determine accountability for cost analysis C. Predict the probable safe course of events for an incident D. Determine if a domestic incident exists

C. Predict the probable safe course of events for an incident

Span of control is a management principle based on how many people a person can supervise and: A. Location of incident B. Hazards and safety factors C. Cost analysis D. Unexpected outcomes

B. Hazards and safety factors

Who has the primary responsibility of accounting for personnel at the scene? A. Logistics officer B. Safety Officer C. Company Officer D. Fire Chief

C. Company Officer

To comply with OSHA requirements, a ___________ team/crew must be immediately available during interior firefighting. A. Safety B. Rapid intervention C. Medical D. Incident Crisis

B. Rapid intervention

At emergency incidents, radio communications should be: A. Extensive and detailed B. Over the base radio C. Accurate, clear, and brief D. Face-to-face communications

C. Accurate, clear, and brief

The US agency that provides statistical analyses of firefighter injuries, overall fire policy, and coordination is the: A. US Fire Administration B. NIST C. DHS D. IAFC

A. US Fire Administration

Implementing a safety program includes establishing a: A. Accident/injury record-keeping system B. System to impose discipline C. System using ANSI prevention method D. Establish a system with NFPA standards

A. Accident/injury record-keeping system

The NFPA standard that addresses fire department occupational safety and health is: A. 1501 B. 1200 C. 1500 D. 1021

C. 1500

A goal of a good infectious disease control program should be: A. Reduce unnecessary litigations B. Determine the hazards related to fighting fire C. Outline the duties for the safety officer D. Protect the health of its members

D. Protect the health of its members

Who has the ultimate responsibility for a fire department occupational safety and health program? A. Governing Body B. Fire Chief C. Safety Officer D. Company Officer

B. Fire Chief

A component of the risk management plan is: A. Disciplinary action B. Monitoring control methods C. Policies and procedures D. Training and education

B. Monitoring control methods

An individual's exposure record regarding a wellness program must be: A. Used to issue discipline B. Updated annually C. Reported to all personnel each month D. Kept confidential

D. Kept confidential

The majority of firefighter fatalities are due to: A. Heart attacks B. Traumatic injuries C. Responding to emergencies D. Structural collapse

A. Heart attacks

A rapid intervention team/crew should: A. Consist of at least two firefighters in full PPE B. Be dispatched to the scene as soon as the entry team has entered the building C. Be assigned to rehab until needed D. Investigate all accidents and incidents

A. Consist of at least two firefighters in full PPE

With respect to the success of a safety program, a constant challenge for you is to: A. Discipline firefighters who violate safety procedures B. Provide data to the safety officer C. Set a good example D. Produce a periodic safety bulletin

C. Set a good example

One of the most important tasks of a company officer is to ensure: A. Safety B. Performance C. Liability D. Leadership

A. Safety

The written document outlining infectious control required from employers by the standard is the : A. Exposure control plan B. Job description C. Exposure risk index D. Hazard communication

A. Exposure control plan

The agency responsible for developing and enforcing mandatory job safety and health standards is the: A. National Safety Council B. National Safety Institue C. NFPA D. Occupational Safety and Health Administration

D. Occupational Safety and Health Administration

Reducing the risk of infection in firefighters involves: A. Using a post-incident action plan B. Using engineering procedures C. Providing training and education D. Developing disciplinary actions

C. Providing training and education

To meet the documentation requirements of exposures, you should include: A. Quantity of blood exposure B. Mode of transmission C. Address where exposure occurred D. Hazard class

B. Mode of transmission

Which is a component of an Infectious Disease Program? A. A written risk management plan B. A written disciplinary plan C. Location of blood testing equipment D. Information on how to prevent exposures

A. A written risk management plan

The most important role of the company officer is: A. Safety of unit personnel B. Supervision and discipline of personnel C. Empowering informal leaders D. Demonstrating you are a friend to your crew

A. Safety of unit personnel

A unsafe condition is: A. Using power tools improperly B. Wet or oily floors C. Horseplay D. Speeding

B. Wet or oily floors

The most common injury by emergency responders operating on the fire ground is: A. Respiratory distress B. Heart attack C. Sprains/strains D. Burns

C. Sprains/strains

The narrative portion of an accident report on an accident investigation should include: A. Eye-witness reports B. Subjective opinions C. Fault identification D. A copy of disciplinary action taken

A. Eye-witness reports

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