Exam Prep Flashcards

(44 cards)

1
Q

A​ ________ is an online forum where people and companies post their thoughts and other​ content, usually related to narrowly defined topics.

A

Blog

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2
Q

Which of the following would be best suited for marketers to engage customers anywhere and at any time during the buying and​ relationship-building processes?

A

Mobile Marketing

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3
Q

Amazon.com and GEICO approach customers via websites or mobile apps. This is an example of​ ________ marketing.

A

Digital

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4
Q

Which of the following is most likely a disadvantage of viral​ marketing?

A

Marketers have little control over who receives the viral message.

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5
Q

Which of the following is a challenge to marketers regarding their use of social​ media?

A

Social networks are largely user controlled.

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6
Q

Which of the following is an example of content commonly used in online​ marketing?

A

Social media​ posts, blog​ articles, and email newsletters

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7
Q

Digital marketing can link brands to important moments in​ customer’s lives. This aspect of digital marketing is called​ __________.

A

real-time marketing

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8
Q

What is​ Pay-Per-Click (PPC)​ advertising?

A

A model of online marketing where advertisers pay a fee each time their ad is clicked by a user.

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9
Q

Which of these represents an online social media​ platform?

A

Facebook instagram

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10
Q

Which of the following statements is correct regarding sellers and their use of digital​ marketing?

A

Sellers have opportunities to engage in​ real-time marketing.

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11
Q

Which of the following statements best describes Search Engine Optimization​ (SEO)?

A

SEO is the practice of optimizing a website to improve its visibility and ranking in organic​ (non-paid) search engine results.

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12
Q

What is the digital version of​ word-of-mouth marketing?

A

Viral marketing

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13
Q

Social media is ideal for starting and participating in customer conversations and listening to customer feedback. This is because social media is​ __________.

A

Interactive

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14
Q

Which form of marketing involves the use of​ technology-intensive platforms such as the internet and mobile devices to engage directly with carefully targeted individual​ consumers, cosumer​ communities, and​ businesses?

A

Digital marketing

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15
Q

Which of the following correctly identifies the primary seller benefits of digital​ marketing?

A

Digital marketing offers sellers​ real-time marketing​ opportunities, it is​ efficient, and fast.

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16
Q

An ad for Maybelline​ age-minimizing makeup in ​Ladies’ Home Journal magazine featured actress Melina Kanakaredes and offered readers a​ $1-off coupon when they tried the new makeup. In terms of the communication​ model, the medium of this ad is​ ________. Chap8

A

Ladies’ Home Journal

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17
Q

Which type of advertising is heavily used for new product category​ introductions?

A

Informative

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18
Q

Which of the following appeals is based on the idea that consumers often feel before they​ think?

A

Emotional appeal

19
Q

Activities designed to engage the​ company’s various publics and build good relations with them are called​ ________.

A

Public relations

20
Q

Which type of advertising is important for​ mature, established​ brands?

21
Q

.An Aleve ad​ claims: “More pills​ doesn’t mean more pain relief. Aleve has the strength to keep​ back, body, and arthritis pain away all day with fewer pills than​ Tylenol.” This ad makes​ a(n) _________appeal.

22
Q

What are the two major elements of advertising​ strategy?

A

Creating messages and selecting media

23
Q

In the communication​ process, an actual HP​ printer/fax machine advertisement would be considered​ ________.

24
Q

Advertising objectives can be classified based on their primary purpose. What are the three​ purposes?

A

To​ inform, persuade, or remind

25
Advocates of​ ______claim they are better than rational messages at drawing attention and create strong beliefs.
emotional appeals
26
HP's advertising agency assembles words and illustrations into an advertisement that conveys the​ company's intended brand message. In the context of the communication​ process, HP is​ ________.
. encoding
27
It is common to see product placementslong dash—embedding specific products as props within other​ programming, such as TV shows or movies. Product placements are a form of​ __________.
branded entertainment
28
_____ refers to the process of putting thought into symbolic form.
Encoding
29
A consumer is reading a magazine with an​ advertisement, but due to a loud sound he is distracted from reading the advertisement and is not able to grasp its key points. In the context of the communication​ process, this unplanned static or distortion is called​ ________.
Noise
30
A new retail store opens in a busy urban​ area, offering a small but​ high-turnover selection of​ snacks, drinks, and other essentials. Due to its​ location, the prices are about​ 15-20% higher than nearby grocery stores.
A convenience store
31
Which of the following best describes an​ "upstream partner" in a supply​ chain?
Suppliers of raw​ materials, components, and expertise
32
A(n) ________ is a very large store that meets​ consumers' total needs for routinely purchased food and nonfood items.
Superstore
33
Which type of retailer carries narrow product lines with deep assortments within those​ lines?
Specialty stores
34
Which of the following terms refers to the wholesalers and retailers that form a vital link between the firm and its​ customers?
downstream partners
35
What is a primary feature of warehouse​ clubs?
. They use a​ warehouse-style layout to suggest wholesale pricing.
36
A cosmetics brand decides to eliminate intermediaries and sell directly to customers through its website and a few exclusive brand stores. This allows the company to maintain control over its brand messaging and customer experience. Which type of marketing channel is this company​ utilizing?
Direct marketing channel
37
A​ large, popular department store is planning to expand internationally. Due to its unique product mix and customer service​ approach, it plans only limited​ expansion, focusing on select countries to maintain brand quality and consistency. This strategy is typical of which type of​ retailer?
Department store
38
What is one of the main reasons direct marketing channels are popular in countries like​ Japan?
Large workforce engaged in​ door-to-door sale
39
Retailing today requires​ __________, which means creating a seamless​ cross-channel buying experience that integrates​ in-store, online, and mobile shopping.
omni-channel retailing
40
'A fashion retailer has opened several locations where it sells designer brands at prices lower than those in regular retail stores. These stores often carry overstock or items from previous​ seasons, attracting customers looking for deals on branded items.
Off-price retailer
41
A(n) ________ store is a relatively small store located near residential areas that is often open 24 hours a day and seven days a week and carries a lot of commonly used​ high-turnover products.
Convenience
42
Omni-channel retailing refers​ to: N
Integrating online and offline channels to reach consumers
43
What type of utility is created by ensuring a product is available when desired by the​ customer?
Time
44
What type of retailer primarily offers excess inventory and​ out-of-date merchandise
Outlet store