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Interpersonal Skills > Exam Prep > Flashcards

Exam Prep Flashcards

0
Q

What is Buber’s “I thou” concept

A

The quality of being fully present when communicating with another person

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1
Q

What is Interpersonal Communication

A

A transactional form of communication involving mutual influence, usually for the purpose of managing relationships

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2
Q

What is meant by the source?

A

The originator(sender)of a thought or emotion, who expresses ideas and feelings as a code that can be understood by a receiver.

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3
Q

Encoding is

A

Translating feelings, ideas and thoughts into a code (verbal and non verbal)

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4
Q

Decoding is…

A

Decoding is the opposite of encoding and occurs when the receiver interprets the words or unspoken signals

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5
Q

The message is..

A

The message is written, spoken or unspoken elements of communication to which people assign meaning. It can be verbal, non-verbal, intentional or non intentional And a combination of all of this elements .

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6
Q

In interpersonal skills a channel is defined as…

A

The message is communicated from sender to receiver via a pathway called a channel - visual, auditory, olfactory etc

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7
Q

The receiver is…

A

The receiver is the person who decodes the message and attempts to attempts to make sense of what the source(sender) encoded.

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8
Q

Noise is …

A

Noise is anything that interferes with a message and keeps it from being understood, can be external(literal) or psychological(internal)

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9
Q

Feedback is ….

A

Feedback is the response to the message

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10
Q

When talking about context we are referring to..

A

Context in communication is the physical and psychological environment for the communication

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11
Q

What is the most effective model for human communication?

A

The most effective model for human communication is the transactional model

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12
Q

What is the transactional model based on?

A

The transactional model is based on systems theory

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13
Q

What is systems theory?

A

Systems theory is a set of interconnected elements in which a change in one of the elements affects all of the other elements.

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14
Q

The meanings of messages in interpersonal relationships evolves from…

A

The meanings evolved from the past, is influenced by the present and is affected by visions of the future.

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15
Q

Empathy is..

A

Empathy is feeling what somebody else feels

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16
Q

Social decentering is ….

A

Social decentering is a cognitive process in which you take into account another persons background and perspectives as you interact with them. “Viewing the world from someone else’s point of view”

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17
Q

Three ways of decentering are….

A

To socially decentre I can develop an understanding of another person based on how I felt in a similar situation.
Base my understanding on what I know of the other person
Make generalisations about someone based on my understanding of how I think most people would think or behave

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18
Q

What is meant by a sign in interpersonal communication

A

Signs communicate your relationship status with another person eg: handshake, holding hands etc.

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19
Q

What is the display rule?

A

The display rules require that you minimise your expressions of winning/happiness etc. this is requires by the rules of polite communication.

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20
Q

What does haptics mean

A

As weird as it sounds haptics means touch communication

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21
Q

Touch communication is positively related to ….

A

Communication apprehension or fear and anxiety about communication

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22
Q

Para language woohoo is

A

Paralanguage is the vocal but non verbal dimension of speech, the manner in which you say something rather than what you say. The rate, volume and pitch are examples of para language

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23
Q

What is meant by civil inattention

A

Civil inattention is when you avoid eye contact

24
Q

Proxemic distances vary name four

A

Intimate distance is 6-8 inches
Personal distance is 18 inches to 4 feet
Social space is 4-12 feet
Public distance is 12-25feet

25
Q

What is meant by the three territories…

A

The three territories are..
Primary - home, office, desk etc
Secondary - areas they don’t belong to you but you frequent eg: cafe, pub etc.
Public territory - areas that are open to all people eg: an airport, train station

26
Q

What do you mean when you say home field advantage …

A

Home field advantage is when you operate in your own primary territory - here you are most likely to be dominant and assertive

27
Q

Name three territorial markers…

A

Central markers - items placed by you a coffee cup etc
Boundary Markers - these divide your territory from others - garden fence
Ear markers - trademarks or monograms

28
Q

Territorial encroachment is

A

Territorial encroachment is that a higher status person has a “right” to invade the territory of a lower status individual however the reverse is not true

29
Q

Three ways of resisting territorial encroachment are…

A

Withdrawal - leave the scene
Turf defence - involves erecting barriers
Linguistic collusion - speaking a language or jargon that the intruder does not understand therefore excluding them from you interaction

30
Q

What is the purpose of olfactory(smell)communication

A

Olfactory communication is to used to attract others, to aid taste, to aid memory and to create an image

31
Q

There are four listening styles (PACT) name them

A

PEOPLE oriented listeners are comfortable and skilled in listening to others feelings.
ACTION oriented listeners prefer info that is well organised, brief and error free.
CONTENT oriented listeners are more comfortable listening to complex detailed information
TIME oriented listeners like messages to be delivered succinctly.

32
Q

What are the barriers to listening

A

Being self absorbed, unchecked emotions, criticising the speaker, differing speech and thought rate, information overload, external noise and listener apprehension are all barriers to listening

33
Q

Information triage is

A

The process of evaluating information to sort good information from less useful or less valid information

34
Q

Interpersonal perception is…

A

Interpersonal perception is the process by which you decide what people are like and give meaning to their actions. It includes making judgements about personality and drawing inferences from what you observe.

35
Q

The four stages of selection are….

A

Selective perception
Selective attention - a focus on specific stimuli in an environment
Selective exposure - the tendency to put ourselves in situation that reinforce our attitudes and beliefs.
Selective recall - when we remember things we want to remember and forget or repress things that are unpleasant, uncomfortable or unimportant to us.

36
Q

What is meant by punctuation?

A

Punctuation is the the process of categorising information

37
Q

What is meant by closure

A

The process of filling in the gaps in what we perceive.

38
Q

What is the primacy theory?

A

We pay more attention to our initial impressions

39
Q

What then is regency effect?

A

We pay attention to our most recent interactions

40
Q

Halo effect is when we….

A

Halo effect is when we attribute a variety of positive qualities to a person without personally confirming the existence of these qualities. The opposite is called “the horn effect”.

41
Q

When does fundamental attribution error occur?

A

Fundamental attribution error occurs when a person blames a problem on something AT&T is personally controllable rather than something that is uncontrollable eg: missing a bus, not doing well in an exam (take note)

42
Q

Self disclosure is ….

A

Self disclosure is information we purposely provide to others, which they would not have otherwise known.

43
Q

Open, Blind, hidden, unknown are all parts of what?

A

The Johari Window Model

44
Q

What are the for parts of the Joharie Window Model are what do they mean?

A

Open - known to self and others
Blind - Not known to self but known to others
Hidden - known to self but not to others
Unknown - not known to self or others

45
Q

Social penetration theory is?

A

Social penetration theory is the movement towards intimacy and is connected to increased breadth and depth of self-disclosing.

46
Q

There are five simple levels of self disclosure namely

A

Lvl 5 - cliche communicatin
Lvl 4 - facts and biographical information
Lvl 3 - attitudes and personal ideas
Lvl 2 - personal feelings
Lvl 1 -peak communication/gut level communication

47
Q

Dyadic effect when…

A

Dyadic effect is when we give information, we expect it to reciprocated.

48
Q

When would you use a aggressive style of communication? Give three examples

A

You would use aggressive communication when the issue is more important than the relationship, in an emergency and when you have tried other behaviours to no avail.

49
Q

When would you use a submissive style of communication? Give three examples …

A

I would use a submissive style of communication when the relationship is more important than the issue, when surrender is the safest option or when other behaviours are not working.

50
Q

Describe a two part “I” message and give an example

A

An I message focuses on feelings and behaviour. The feelings should be unequivocal and the behaviour clearly defined. Eg: “ “I feel annoyed due to the fact that I asked you to buy read and milk and you didn’t”

51
Q

A three part “I” message focuses on? What’s an example?

A

Three part “I” messages focuses on feelings, behaviour plus practical consequences of the behaviour. Eg: “I feel annoyed you didn’t buy the bread and milk when I asked you, I had to then go and buy some so that we could have breakfast”

52
Q

Therefore a four part “I” message contains? And an example is…

A

A four part “I” message contains feeling, behaviour, consequences and a alternative behaviour or solution. Eg: “I feel annoyed you didn’t buy the bread and milk when I asked you, I had to then go and buy some so that we could have breakfast. If you can stop and get it can you let me know, so I make sure I get it while I’m out”

53
Q

There are two things that will negate any assertive behaviour that should be avoided WHAT ARE THEY?

A

Apologising for being assertive and minimising your own feelings.

54
Q

There are five simple steps in the process model of communication what are they?

A

Opening, feed-forward, business, feedback and closing. Told you it was simple

55
Q

What are the four maxims of co-operation?

A

Quantity - do not give to much or to little information
Quality - say what you know/assume to be true, do not say what you know to be false.
Relation - talk about what is relevant
Manner - be clear, avoid ambiguities, be brief and organise your thoughts in a meaningful sequence.

56
Q

What then a the six maxims of politeness? GAMAST How to do they help?

A

Tact - helps to maintain the autonomy of others
Generosity - helps confirm the other persons importance
Approbation - praise or compliment
Modesty - which minimises the compliments you may receive
Agreement - which refers to to seeking out ideas of agreement and expressing them
Sympathy - which expressions of understanding, sympathy and like for the other person.

57
Q

Everyone’s favourite what does FIDO stand for?

A

Feelings, information, decisions, outcomes

Interpersonal Skills (1 decks)

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