Exam Review (wk. 5-11) Flashcards Preview

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Flashcards in Exam Review (wk. 5-11) Deck (39):
1

what are the 3Ps

People (social people)

Planet (environmental planet)

Profits (economic:profit)

2

What type of business does Woody Harison invest in?

Woody Harrelson’s tree-free paper project

3

Hemlock (3D printers) & the 3Ps (are they susainable?)

near zero waste
common materials : ABA & PLA

4

What is a P.O.?

electronic or paper document

5

Who is responsible for it Scheduling?

P.M (project Manager)

6

What type of document generated by the printer generated a paper trail associated by a certain job, accepted by the seller creates a contract to bid on both parties?

P.O.

7

What is CAD scheduling and how can it help?

Computer Aided Design

8

What are backward and forward scheduling and when are they used?

backward = based on when job must be delivered

forward= based on date project starts

9

What are the 4 ways to schedule?

handwritten
Gantt Chart
large schedule board
computer software (CAD)

10

what are the 3 types of delivery dates

1 - drop dead date (legal doc)
2- regular turnaround (10 business days)
3- Filler

11

What are the basic concepts of quality systems?

Customer Satisfaction
Tools (measure quality)
Processes (improve quality)
Thinking (philosophy of operating)

12

What is Six Stigma?

* reducing variation and improving design (statistical analysis)
* ideal goal-99.99966% defect free
*can tolerate a shift of 1.5 std. deviations (1.5σ)

13

What is lean manufacturing?

1 - Less water & streamline operations (value added activity)
2 - optimum quality
3 - respect for ppl (TQM)

14

TQM 7 principles?

- meeting cust. needs
- cover all parts of the org
- including everyone
- examining all the costs related to quality - get right the first time
- developing systems and procedures
- develop continuous process of improvement

15

What does the analyze step of the Six Stigma DMIAC cycle ask?

What are root causes for our problems?

16

What are the Six Stigma DMIAC cycles? (5)

Define
measure
analyze improve
control

17

The "ramp" in the PDCA cycle diagram in TQM signifies:

standardization & continuous improvement

18

PDCA method stands for?

plan
do
act
check

19

What independent and non-government run international association promotes standards?

*ISO standards
*ISO 9000
*165 member countries

20

What does DPMO mean to Six Sigma?

defects per million oppourtunities

21

TQM popularized by _________ after ________ implemented in _________

Edward Deming
WW2
Japan

22

5 categories of performance measures?

Effectiveness
Efficiency
Quality
Timeliness
Productivity

23

What does PIA stand for?

printing industry of america ratios

24

What are the 2 types of performance metrics

KPI - key performance indicators
PIA - Performance Benchmarks

25

According to PIA/GATF ratios, what is the largest major cost item for a printer?

PAPER - 1 in 5 sales

26

what do KPIs do?

quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization

27

What are PIAs

based on industry standards that helps evaluate your performance vs. industry profit leaders

28

(wk 9) Joe (guest speaker) works for IMS, who are they and who are their clients?

IMS is a broker.
they don't do prints but provide resources

29

What are the great service tips? (wk. 9)

make it constant and consistent
-make it real
-make it reciprocal
-make it yours

30

What was the cheese story about?

cheese is a metaphor for what we want to have in life

31

Cheese characters

*scurry-first to react to find new cheese
*sniff-fast to follow scurry to new cheese
*haw-after much difficulty, he realizes his errors and laughs. he eventually finds new cheese, progressing through the maze and writes what he learns about change and hopes Hem, his friend will find his way.
*hem-remains hemmed by his comfort and fears and is left behind

32

cheese lessons

-it's hard to recognize change
-it's easier to move with change
-trust your instincts

33

Ontario Employment Standards Act

> law that sets the minimum standards for workplaces in Ontario

34

What is the CPISC ?

(Canadian Printing Industries Sector Council)

35

What does the CPISC do?

strategies for skill development on a national level within print industry
> mission: develop and maintain a skilled workforce

36

> CPISC skill sets :

operational (specific to job functions)
core (broad based knowledge)
basic (essential to every job)

37

Performance Evaluation is a formal _______ evaluation

periodic

38

What is the NAPL? (wk. 11)

National Association for Printing Leadership

39

in a survey, the most trusted sources in making capital investment decisions were from

own experience/expertise 84.2%
-peer groups 50.8%
-associations 41.7%