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EXAM REVIEWER Flashcards

(85 cards)

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1
Q

the transmission of ideas and emotions between or among

persons with the use of verbal and nonverbal cues

A

Communication

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2
Q

comes from the Latin word ____, which means common.

A

communis

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3
Q

to confer

or to relate with one another

A

“communico” and “communicare”

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4
Q

_____
encodes a message and then using a ____ the
_____ sends it to the ____
who decodes the message and after processing
information, sends back appropriate ______
using a medium/channel.

A

sender
medium/channel
receiver (decoder)
feedback/reply

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5
Q

an idea or concept that the sender has and would like

to convey

A

stimulus

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6
Q

encodes the message by putting it into words and then

expresses the ideas in proper sequence

A

sender

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7
Q

accepts and decodes the message; chooses whether to

respond

A

receiver

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8
Q

the use of words or speech in sending messages

and transmitting ideas or feelings

A

VERBAL COMMUNICATION

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9
Q

makes use of language/words

A

VERBAL COMMUNICATION

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10
Q

the act of expressing ideas in ways that do not involve or

go beyond using words.

A

non-verbal communication

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11
Q

uses body language, appearance, voice, and environment

as nonverbal cues

A

non-verbal communication

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12
Q

how the space or distance between the sender and the receiver
affects their communication

A

proxemics

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13
Q

given by the receiver when responding to the

message

A

feedback

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14
Q

causes breakdown in the communication process; any
barrier or hindrance that obstructs the understanding of the
message

A

noise

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15
Q

includes intimate distance, personal distance, social distance,
and public distance

A

proxemics

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16
Q

the use of body language in communication

A

Kinesics

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17
Q

includes gestures, eye contact, and facial expressions

A

Kinesics

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18
Q

refers to the role of time in the communication process

A

Chronemics

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19
Q

the use of touch to convey meaning in a conversation, often dependent on culture

A

haptics

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20
Q

the tone, speed, and volume of a speaker’s voice

A

Paralanguage

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21
Q

includes sighs and gasps

A

Paralanguage

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22
Q

Most common form of communication being used in

business.

A

WRITTEN COMMUNICATION

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23
Q

Elements of Communication:

A 
Participants
Message
Context
Channel
Feedback
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24
Q

Elements of Communication

the communicators,
the sender and the receiver

A

participants

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25
Elements of Communication the main point of having communication
message
26
Elements of Communication the response of the receiver
feedback
27
Elements of Communication the interrelated conditions that affect the message
context
28
Elements of Communication the means of delivering the message
channel
29
refers to the place, time, environment, | and distance between communicators.
physical context
30
refers to the relationship of the | communicators.
social context
31
refers to the moods and feelings of | the communicators.
Psychological context
32
includes the beliefs and norms of the | participants.
cultural context
33
helps the sender of the message determine whether | the message was understood by the receiver
feedback
34
the disruptions which prevent messages from being | interpreted.
barriers
35
Sights, sounds and other distractions.
External Noise
36
Distractions within the | communicator.
internal noise
37
Unintentional misunderstanding caused by ambiguity, ethnic slurs and vulgar speech.
semantic noise
38
presents communication as a one-way activity in which | information flows from the sender to the receiver
Linear Communication Model
39
shows only a passive receiver and feedback - not a part of the process
Linear Communication Model
40
shows communication as a two-way activity
Interactive Communication Model
41
The sender and the receiver have the same role in the activity: either one comes up with an idea, sends a message, and reacts to it.
Interactive Communication Model
42
may also include noise, an element that affects the | interpretation of the message
Interactive Communication Model
43
presents communication as a simultaneous activity
Transactional Communication Model
44
senders and receivers - capable of both sending and receiving messages anytime or at the same time
Transactional Communication Model
45
feedback - includes nonverbal cues such as gestures, | tone of voice, or body language
Transactional Communication Model
46
takes into account that communicators react to the situation based on their own background
Transactional Communication Model
47
The diverse perceptions and backgrounds of the communicators influence their response to a particular communication situation.
Transactional Communication Model
48
seven c's of communication:
``` conciseness correctness clarity completeness concreteness courtesy consideration ```
49
the system of knowledge that is shared by | a particular group composed of a relatively large number of individuals
culture
50
dynamic relationship between culture and communication,
intercultural communication
51
To engage in intercultural communication, participants should essentially understand the concept of ______.
self-awareness
52
is essential for better communication with others, especially with those who are different from you.
self-awareness
53
____ tend to dominate the conversation, and they seldom talk about their private lives
men
54
____ allow everyone to participate, and they often talk about their personal relationships
women
55
``` ● Assertive and competitive ● Reserved ● Talk about different topics ● Need personal space ● Purpose: To provide information ```
men
56
``` ● Polite and affectionate ● Expressive ● Talk about one topic at length ● Intimate ● Purpose: To build or maintain relationship ```
women
57
● may affect the way we communicate with others ● can influence the way that person chooses his or her peers
social status
58
____ to which he or she belongs | influences the way he or she communicates with others.
age or generation
59
Elements of Social Class determined at birth through characteristics such as age, sex, race, and family background.
Ascribed social class
60
Elements of Social Class acquired through a person’s ability, talent, skill, and perseverance; can be seen in one’s educational attainment or occupation.
Achieved social class
61
This usually arises when the participants engaged in a conversation impose one’s religious views on others who may not share those views.
religion
62
With these in mind, the foundation of intercultural | communication in terms of social status and religion lies in _____ for each others’ differences.
respect
63
These manifest when two individuals do not have a common language, have an unfamiliar accent, or use unfamiliar words or expressions, jargon, and idioms.
Language barriers
64
These are evident when there is difficulty in communication due to differing principles, views, and beliefs. This is also applicable to those who are insensitive to other people’s heritage.
Cultural barriers
65
These are hindrances to better communication caused by environmental factors such as noise, lighting, and distance between the receiver and speaker.
Physical barriers
66
This happens when a person believes he or she understood what the speaker means even before the message is completely expressed. It can also happen when the receiver immediately judges the message as unimportant.
prejudging
67
This happens when a person gives information that does not interest others or a person does not give attention to either the speaker or his or her message.
Lack of interest and attention
68
This happens when one gives too much | information at a time.
information overload
69
● more than just the transmission of information from one person to another ● takes place only when the information is shared and mutually understood
effective communication
70
enables you to connect better with others, build and | maintain relationships, and express yourself and be fully understood
effective communication
71
are functions of communication that are used by individuals based on different situations they are in.
Regulation or control and social interaction
72
○When a speaker looks at a listener, the speaker is signaling that he or she is requesting feedback or wants the listener to take the floor.
eye contact
73
○indicates that the listener wants the speaker to stop | talking
head-shaking
74
○signals that the speaker is not finished speaking or | that the listener would like to say something
Raising the index finger
75
○signals that the speaker is done talking and is now | yielding the floor
Leaning back
76
an exchange takes place between | two or more individuals for social fulfillment.
social interaction
77
Using communication for motivation is important for various reasons, which include the following:
increases productivity. | empowers individuals.
78
There are three ways to look into how motivation | works:
a. Needs b. Behavior c. Rewards
79
help humans communicate their ideas | and feelings toward certain situations.
emotions
80
This is experienced when a person is content, pleased, | delighted, or excited.
happy
81
This is usually characterized by feelings of despair, sorrow, loss, hopelessness, disappointment, or even depression.
sad
82
This is usually felt when something unexpected occurs. It is also characterized by a feeling of shock or amazement.
surprised
83
This is usually experienced when a person feels intense frustration. It is also felt when he or she feels offended, irritated, humiliated, threatened, disrespected, or provoked.
angry
84
3 functions of communications:
regulation or control and social interaction motivation information emotion expression
85
4 Basic Human Emotions:
happy sad surprised angry

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