Exam Revision

Question 1

Linear Communication Model

Answer 1

Aka: transmission model
Intentional communication
Described as mechanical process
Sender, receiver, code, channel, noise

Question 2

Interactive Communication Model

Answer 2

First realised feedback

Question 3

Transactional Communication Model

Answer 3

Relationship based
Transaction and negotiation
Ongoing process

Question 4

Feedback

Answer 4

Two-way nature of communication

Used to tailor and adjust messages

Question 5

Context

Answer 5

Situational
Temporal
Historical
Sociocultural

Question 6

Critical Thinking

Answer 6

Analysis 
Reasoning 
Evaluation 
Decision Making 
Problem Solving

Question 7

Argument - Sound/Unsound

Answer 7

Sound= valid/true argument 
Unsound= valid/not true

Question 8

Argument - Deductive/Inductive

Answer 8

Deductive = consistent logic
Inductive = building evidence

Question 9

Fallacies

Answer 9

Weakness in argument

Aka = “errors in truth”

Question 10

Lateral/Vertical Thinking

Answer 10

Lateral - creative thinking

Vertical - logical thinking

Question 11

Audience Analysis

Answer 11

Psychographic

Demographic

Question 12

Perception

Answer 12

Selection
Organise
Meaning/interpretation

Question 13

Written Communication - Redundancy

Answer 13

Detracts from conciseness of writing

Looks clumsy - “very simple”

Question 14

Written Communication - Formal Style/Tone

Answer 14

Use of third person

Objective

Question 15

Self Awareness

Answer 15

Monitoring 
Perception Checking
Self Reflection 
- consciousness 
- level of awareness of ourselves

Question 16

Self Disclosure

Answer 16

Develops interpersonal relationships

Imparting personal information to others

Question 17

Johari Window

Answer 17

Four Quadrants 
1 - open self
2 - blind self
3 - hidden self
4 - unknown self
Self Awareness

Question 18

Aggressive Relating

Answer 18

Manipulation
Deceit
Lies
Sabotage

Question 19

Assertive Relating

Answer 19

The ability to say no without breaking the relationship

Question 20

Passive Relating

Answer 20

Avoidance behaviour

Try keeping the peace

Question 21

Definition of a group

Answer 21

A small collection of people who share a common goal or interest

Question 22

Leadership Styles

Answer 22

Authoritarian 
Paternalistic/Supervisory 
Democratic/Participative
Laissez-Faire (hands off)
Transformational

Question 23

Oral Presentation Visual Aids

Answer 23

PowerPoint 
Photo
Video
Handouts 
Prezi

Question 24

Oral Presentation Delivery

Answer 24

1-2 practices
Know material
Reduce pace
Be prepared

Question 25

Non-verbal communication codes

Answer 25

Intrinsic - biological signals Iconic - masking feelings Arbitrary - socially constructed signals (thumbs up)

Question 26

Types of Nonverbal Communication

Answer 26

``` Kinetics - body movements/gestures Proxemics - closeness/distance Chronemics - time Paralinguistics - above the word/not what said, but how Semiotics - appearance Haptics - touch Olfactics - smell ```

Question 27

Ethnocentrism

Answer 27

Making judgements about other cultures and cultural beliefs

Question 28

Cultural literacy and practice

Answer 28

Understanding of own culture and that of others

Question 29

Intrapersonal barriers

Answer 29

Barriers that lie within the self | Within our own minds

Question 30

Intrapersonal Distortive Barriers

Answer 30

``` Perception Anxiety/Stress Unrealistic Expectations Cognitive Self-defeating False Attribution ```

Question 31

External/Physical Barriers

Answer 31

Auditory interference Lack of access to resources/computers/internet Visual distractions Uncomfortable environmental conditions (hot/cold)

Question 32

Semantic Barriers

Answer 32

Different understandings of the meaning of words

Question 33

Emotional Intelligence (EI)

Answer 33

``` Important in successful communication Empathy Emotional awareness Resilience Self control ```

Question 34

Effective Listening

Answer 34

Can be affected by status and/or gender Involves the mind Perception

Question 35

Positive Attitude and Beliefs

Answer 35

Believing in ourselves Seeking advice and/or support Motivation

Question 36

Communication Planning

Answer 36

Task analysis Execute/monitor responsivity Audience Analysis Task evaluation

Question 37

Redundancy in communication

Answer 37

Repetition in messages | Can be used to overcome physical/cultural barriers