examen 1 Flashcards

(78 cards)

1
Q

yyc

A

Calgary

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2
Q

YWG

A

winnipeg

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3
Q

yow

A

Ottawa

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4
Q

Toronto pearson airport code

A

YYZ

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5
Q

QUEBEC CITY AIRPORT CODE

A

YQB

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6
Q

Saint johns airport code

A

YYT

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7
Q

Halifax airport code

A

YHZ

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8
Q

Vancouver airport code

A

YVR

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9
Q

What does ARNK means

A

Arrival non know

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10
Q

what does ADCOL means

A

Additional collection. Additional fees to be collected when there is a ticket exchange

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11
Q

What does API means

A

Advanced passenger information

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12
Q

What do we put on the remarks

A

advt if the ticket is ref or not ; change fee or no (if yes, say whats the change fee) ; adcol may apply or not ; per pax and per direction (if they is more than 1 pax and direction) ; thank you amelie

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13
Q

A like …

A

Alpha

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14
Q

B like …

A

Bravo

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15
Q

C like …

A

Charlie

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16
Q

D like…

A

Delta

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17
Q

E like …

A

Echo

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18
Q

F like…

A

Foxtrot

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19
Q

G like …

A

Golf

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20
Q

H like …

A

Hotel

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21
Q

I like …

A

India

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22
Q

J like…

A

Juliet

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23
Q

K like …

A

Kilo

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24
Q

L like…

A

Lima

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25
M like
Mike
26
N like ...
November
27
O like...
Oscar
28
P like ...
Papa
29
Q like ...
Quebec
30
R like...
Romeo
31
S like ...
Sierra
32
T like ...
Tango
33
U like...
Uniform
34
V like...
Victor
35
W like...
Whiskey
36
X like...
X ray
37
Y like ...
Yankee
38
Z like...
Zulu
39
Where is Domestic
In canada
40
Where is transborder destination
USA
41
Types of cabins
1. Economy 2. Premium Economy 3. Business 4. Air canada rouge
42
Flight itineraries types
1. One way 2. round trip 3. Open Jaw 4. Multi-city
43
Name airlines carriers
1. air canada flight 2. star alliance partner flights 3. other airline flights 4. codeshares (sharing the aircraft with other airlines)
44
Name the type of Pax
1. adult travelers 2. children and infant 3. unaccompanied minors
45
Name products and services
1. seat selection 2. maple leaf lounge access 3. meal options 4. upgrades 5. traveling with pets 6. flight pass 7. bereavement travel 8. baggage and serving customers with disabilities
46
Whats The different classes in economy
Basic, standard, flex, confort and latitude
47
Whats the different class in premium economy
Lowest and flexible
48
Whats the class in business
Lowest and flexible
49
In these class, which one is the more expensive and the less expensive : G K A L T S W V Q H U M
the more expensive : G | The less expensive : M
50
true or false : we can accumulate aeroplans when we are in business and standard class
False. They cannot accumulate points. If they want the less expensive and they want points, refer the flex class.
51
What does OW means
One way
52
True or false: in domestics, you can go to MLL when you are in basic or standard class
False. Basic and standard cannot go to MLL
53
Where do we tap on the keyboard to make a search
CTRL F
54
Until what age does a child needs to have a seat next to the parent
13 years old
55
Where does a child cannot be seated
In emergency seat rows, in row immediately before or after exit rows, any seat where it would block access to the aisle of the aircraft.
56
What does RQST means
Seat request
57
What is a TST
Its charging the customer for a service
58
What does INS means
Its an infant occupying a seat
59
True or false ; the person that holds the baby dont pay for the seat selection. but the person that accompagned the pax yes.
True. The person that holds the baby has free seat selection. But not the other pax.
60
True or false : we only have departure Maple leaf lounge
True. You can only go to MLL when you are on departure. Example : YUL to YYZ (they can go yo yul but not yyz)
61
Does the pax can go to MLL even if he didnt book for that service
No. The pax needs to tell us at least 24 hours before the flight. If they have already checked in and they want to come, thats not possible.
62
When does the bistro is available
The bistro is available for a flight of more that 90 mins.
63
When is the meal inclued
When you are in buisness or in a international destination.
64
What kind of flight itinary is this : They will drive to Toronto to San Francisco. They will drive to Los Angeles to visit friend and return to Toronto from there in two weeks.
Its an open Jaw. we dont know how they got from SFO TO LAX.
65
True or false : in domestic, transborder and sun destinations, a one way and a round trip is the same amount
True. Its the same amount. BUT NOT FOR INTERNATIONAL TRIPS
66
KNA5ATG What does the first letter means What does the to last number means
``` The first letter is the booking class code The two last letters are the fare family ```
67
True or false : air canada will never fly to 2 locations in other country
``` True. Example : YUL to Lax (they can) Lax to Sfo (they cannot!) SFO to Yul (they can) ```
68
What do we do when two destinations are in another country. Example LAX TO SFO
We use another airline.
69
What does X means
X is for connection
70
What does INF means
Infant lap held
71
At what age is it considered an infant
2 years and less
72
At what age can an infant take the plane
7 days old. Otherwise, medical approval for our medical desk is required for both the infant and the mother
73
How many infant is accepted per adult (16 years of age and older)
Only one infant is accepted per adult
74
True or false : If the flight isnt operated by AC, we cannot do the seat selection
true. We cannot do the seat selection
75
Most of the suns destinations are with ...
Air canada rouge
76
For international trip, which one is better : round trip or one way
Round trip is less expensive for international flights
77
When the coupon statut says : open, what does that means
It means that its not been used yet
78
For what destinations does a child discount may apply
For a international flight, a child discount may apply