F1 Flashcards
(55 cards)
Mitzberg identified 3 key management roles
Interpersonal
Informational
Decisional
What 3 types of control can be built into IT systems?
Security
Integrity
Contingency
Hint: acronym SIC
What are transaction audits?
To detect fraud snd uses only substantive tests
What are system audits?
They test and evaluate internal controls. Typically these are two types of test, compliance and substantive.
What is an operational audit
Monitors managements performance
What aspects of information must be considered to ensure its quality
Accurate Complete Cost beneficial User targeted Relevant Authoritative Easy to use
Hint: acronym accurate
What is high masculinity culture?
Status is more important than work life balance
What 4 key cultural differences does the Hofstede model consider?
Power distance
Individualism- collectivism
Masculinity - femininity
Uncertainty avoidance
What are Schein’s 3 determinants of culture?
Assumptions or unspoken rules
Values and beliefs
Observable elements
The marketing mix comprises of four P’s which are
Product
Place
Promotion
Price
What is Charles handy’s ‘shamrock’ organisation to encourage flexibility?
Professional core
Self employed specialists
Contingent workforce
Harrison classified organisation culture into what4 types that relate structure to culture?
Power culture- zeus
Role culture- apollo
Task culture- athena
Person culture- dionysus
According to Mintzberg what 5 components can all organisations be analysed into?
Strategic apex Technostructure Operating core Middle line Support staff
What are Porter’s 5 competitive forces?
Substitites Potential entrants Buyer power Supplier power Competition and rivalry
What are the support activities in Porter’s value chain?
Procurement
Technology
Human resource managemnt
Firm infrastructure
What are the primary activities in Porter’s value chain?
Inbound logistics Operations Outbound logistics Marketing and sales Service
Frederick Taylor identified which 4 principles of scientific management?
Development of the true science of work, with written done methods and procedures
Application of scientific techniques to job design
Scientific and development of worker and motivation through financial reward
Co-operation of management and workers
Henri fayol suggested all management revolved around carrying out which 5 functions?
Planning Organising Commanding Coordinating Controlling
What 7 sources of power did french and raven identify?
Legitimate power Coercive power Reward power Referent power Expert power Resource power Negative power
Pestel analysis covers which areas?
Political Economic Social Technology Environmental Legal
Johnson and scholes identified what 3 types of stakeholder?
Internal
Connected
External
Mendlow’s matrix- what relationship should the organisation have with stakeholders in category D
Key players as they have high power and high interest
Mendlows’s matrix- what relationship should the organisation have with stakeholders in category C
Keep satisfied as they have high power and low interest
Mendlow’s matrix- what relationship should organisation have with stakeholders in category B
Keep informed as they have high interest and low power