faciliating groups

Question 1

performing

Answer 1

finding balance of rules and pushing rules

Question 2

signs of conflict

Answer 2

• tension
  -blame game
• less productive

Question 3

stages of conflict

Answer 3

1. latent conflict
2. perceived conflict
3. felt conflict
4. manifest conflict
5. conflict aftermath

Question 4

leadership styles- participative (democrative)

Answer 4

• leader controls process and makes final decision
• group decision making, sharing ideas and options

Question 5

successful decisions

Answer 5

• gather info
• evaluate results
• determine solution

Question 6

5 stages of group development

Answer 6

• forming
• storming
• norming
  -performing
  -adjourning

Question 7

what is a smart goal

Answer 7

acronym used to help you make a effective goal

Question 8

SMART goal stands for

Answer 8

specific
measurable
achievable
relevant
timely

Question 9

techniques used to manage postivie group dynamics

Answer 9

open communication
provide support
promote collaberation

Question 10

techniques to resovle conflict ( 7)

Answer 10

communication- manifest
mediation- manifest
collaboration- manifest
empathy- manifest
negotiation- maifest
compromise- manifest
problem solving- manifest

Question 11

leadership styles- authoritan

Answer 11

makes all decisions w miminal involvement from the group
good when decision needs to be made fast

Question 12

conflict aftermath

Answer 12

resolution
win- win will lead to improved relationship
negative- damaged relationships

Question 13

levels of conflict

Answer 13

low- easily adressed
medium- significant differences
high- rewquires a mediator
critical- immediate intervention, hostile

Question 14

leadership style- laissez faire

Answer 14

gives general guidance
delegates decision to group

Question 15

manifest conflict

Answer 15

conflict is visible and expressed through behaviours

Question 16

examples of effective leadership

Answer 16

develop team culture
set goal and objective

Question 17

latent conflict

Answer 17

hidden underlying issue may not be aware of

Question 18

felt conflict

Answer 18

emotions like frustration may start to show as people are aware of conflcit

Question 19

forming

Answer 19

specification of common goals

Question 20

norming

Answer 20

work towards goal
new takss

Question 21

storming

Answer 21

conflicts and negotations

Question 22

key principles of group dynamics

Answer 22

respect
trust
communication

Question 23

perceived conflict

Answer 23

conflict is known and developed

Question 24

adjouring

Answer 24

group breaks up

Question 25

transformational

Answer 25

inspires and motivates group to create ideas making positive changes

Question 26

flexibility

Answer 26

encourages open mindness and to embrace new opportunities

Question 27

techniques to address negative interactions

Answer 27

set boundaries seek mediation promote empathy

Question 28

barriers to cohesion and performance

Answer 28

lack of communication personality clashes conflict in group

Question 29

facilitation techniques

Answer 29

elicit ideas and feedback negotiating solutions active listening clear ambiguous info answering question promptly

Question 30

elicit ideas and feedback

Answer 30

open ended questions anonymous feedback

Question 31

negotiating solutions- 7 steps

Answer 31

identify issue open communication constructive communication explore alternatives negotiate and compromise mediate conflicts follow up and evaluate

Question 32

active listening

Answer 32

body language full attention to speaker eye contact

Question 39

organisation benefits

Answer 39

proffesional development culture save money

Question 40

trust

Answer 40

be honest encourage open communication celebrate success

Question 41

confidence

Answer 41

set clear expectations promote collaboration

Question 42

decision making methos

Answer 42

delphi dialetical multivoting

Question 43

multi voting

Answer 43

devise possible solutions and vote

Question 44

delphi

Answer 44

ideas shared anonymously

Question 45

dialetical

Answer 45

explores all decisions

Question 46

feedback

Answer 46

listen focus on real issue be direct

Question 47

group management techniques

Answer 47

regular progress updates gather feedback peer evaluation

Question 48

devolve responsibilty and accountabilty

Answer 48

give right tasks to right people clearly define roles and expectations check in