FAILED QUOTES

Question 1

What does the item type need to be if freight exceeds 35kg?

Answer 1

Skid, pallet or crate.

Question 2

What is the maximum height?

Answer 2

200-220cm (depending on carrier/location)

Question 3

What is the maximum weight?

Answer 3

1000kg per item

Question 4

Which team deals with customer’s first quote?

Answer 4

Sales Team

Question 5

TRUE OR FALSE?

- Cartons cannot be over 35kg but packs can?

Answer 5

FALSE!

- Both item types need to be palletised.

Question 6

If freight is too long for a tailgate HDS, where can it to be quoted to instead?

Answer 6

Business with unloading facilities or one of our Big Post depots.

Question 7

What is the maximum that two dimensions can be?

Answer 7

Maximum 2 dimensions 220cms

Question 8

Where can I find the Failed Quote Templates + Guide?

Answer 8

Under the Knowledge Base in Zoho!

Question 9

SCENARIO #1:

• Prestige Auto 4x4 have quoted a 75kg item as a carton but they have total of ZERO booked jobs.
• What should you do?

Answer 9

Forward the failed quote to the sales team/rep.

Question 10

SCENARIO #2:

• Berry Motor Group have quoted a 42kg skid to a HDS but the dimensions are 210cm x 120cm x 80cm.
• What should we tell the customer?

Answer 10

Unfortunately this freight exceeds the maximum dimensions for a tailgate home delivery service. Alternatively, this can be booked to a business with unloading facilities or to one of our Big Post depots.

Question 11

SCENARIO #3

• Motive Group have quoted a 1273kg pallet as B2B
• What is wrong with this quote?

Answer 11

It exceeds the maximum weight per pallet (1000kg)