FAQs ALL

Question 1

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)?

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Answer 1

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs!

We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 2

Does Brainscape support superscript and subscript in flashcards?

Answer 2

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you’ll see the editing icons to add superscript and subscript.

Question 3

Can I merge or split Cards from two or more Decks?

Answer 3

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another.

Here is an example of using our Bulk Actions functionality to copy cards from one deck to another:

Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab
On the left panel, click the radio button next to any of the cards that you are copying
You’ll see a ‘Bulk Actions’ drop down appear
Using the drop down you can choose to copy one or more cards
The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into
Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste)
The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 4

Can I retrieve Decks that I deleted?

Answer 4

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button.

If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 5

Are there different editing features in the website vs. the mobile app?

Answer 5

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here.

Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website.

Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 6

Do I need WiFi or a 4G/LTE connection?

Answer 6

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you’d like to study. The amount of data used depends on how “heavy” your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.)

You can always decrease Brainscape’s impact on your carrier’s data plan by simply connecting to a WiFi source.

That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will “live” on your device, until you reconnect with a wireless internet data source.

See also: Does Brainscape drain my phone’s battery? (

Question 7

Can I import my Quizlet or Anki decks into Brainscape?

Answer 7

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet’s and Anki’s websites) and then manually import the .csv file via Brainscape’s website.

If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 8

Does Brainscape drain my phone’s battery?

Answer 8

NO! We have specifically engineered Brainscape to have minimal impact on your phone’s battery and data usage.

Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the “local” database on your device, so we don’t need to make any continual data-heavy calls to the server.

We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very “data-light”. (A few bytes with “small” numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone’s data plan or your phone’s battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?)

We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 9

How are Brainscape’s iPhone and Android apps different?

Answer 9

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team’s order of operations.

Differences

Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today.

Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as “refined” as our iOS app.

The Future

That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called “React Native”, which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we’ll be able to create with it.

Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android.

Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 10

How can I contact Brainscape?

Answer 10

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us:

Web Help button – Click the “Help” bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us.
Web Contact form – Simply visit the Contact form, and you can submit any request
Mobile app – In your Brainscape app’s menu, select the option for Help, and then choose the option to Contact Us
We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 11

How can I get my class to show up in Brainscape search?

Answer 11

You’ve created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape’s search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years.

The Quality Score – is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards.

The Stickiness Score – is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners.

Deck name match is not the goal – Just because your class has a deck in it that matches the search result that doesn’t mean it’ll show up in our search results. Deck name matching is a low priority in the results ranking.

Synonyms in searches – Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”.

More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for.

FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program.

Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 12

How can I organize my Class into “folders”?

Answer 12

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don’t currently have a way to group Decks into sub-groups within a Class.

That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 13

How can I print my flashcards?

Answer 13

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds:

1. You can export the class or deck and print from your spreadsheet software
2. You can choose to “preview” the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens’ view into your word doc software

(Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you’re studying another user’s class.)

Question 14

How can I put HTML into flashcards? (edited while on Study mode)

Answer 14

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting.

We’ve designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards.

You can experiment with using “quotation marks” and other tricks to try to “escape” your HTML tags, but it can be finicky.

Question 15

How do I add Cards to a Deck?

Answer 15

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards.

On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying.

The Add Cards button is available when creating a New Deck, otherwise click the ‘pencil’ icon next to the Deck you’d like to add cards.

To add flashcards to existing decks, you can click on the pencil icon next to the deck you’d like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking ‘Create New Card’ at the bottom of the card column on the left side of the Edit Cards tab.

The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the ‘+’ icon at the top of the column, or by scrolling down and clicking ‘Create New Card’.

In the iOS app, for any classes where you are the owner, you can click the ‘+’ icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 16

How do I add equations to flashcards?

Answer 16

A lot of math text is already supported as regular text. For example:

x2 + 6y/7 = √y

But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app.

In the future, we hope to build in equation editing functionality into our own platform.

Question 17

How do I cancel my Pro subscription and any future billings?

Answer 17

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires.

On the Web

If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)–> Subscriptions to see or modify your current plan. There is a “click to cancel” button if you would like to opt-out of Brainscape Pro going forward.

In the iOS or Android App

If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you’re logged into your account, and go to your Account Settings, where there is an option for “Brainscape Pro Subscription”. On that page you can choose “Modify Subscription”, and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan.

In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen.

Regardless of your cancelation method, we’re sad to see you go, and we hope you can make use of Brainscape Pro again in the future!

Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 18

How do I delete a class?

Answer 18

There are two easy ways to remove a class you no longer wish to study in Brainscape:

Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message.
If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available.

Question 19

How do I delete my account?

Answer 19

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don’t use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future.

To delete your account in the app, simply click the options button (…) and select ‘Account’ from the menu. Once you are on the Account screen you have the option to ‘Delete Account’.

If you have an active Brainscape Pro subscription, you may receive an error. You’ll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account.

Please note that if you have a existing subscription with time left the deletion of your account won’t officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you’ll need to wait to the end of the period that you’ve paid for to end before the account will be officially deleted.

If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you.

Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don’t also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) **If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards.

If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 20

How do I fix issues syncing my app with the website?

Answer 20

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes.

But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app.

If that still doesn’t work, then please try one or more of the following:

Touch the settings menu, and choose Sync Account
Perform a “hard” close of the app (Double tap the home button and swipe up to fully close)
Log out and log back into your account
Uninstall and reinstall the app
Turn your device off and back on
Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 21

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 21

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back.

For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 22

How do I kick users out of my Class?

Answer 22

You can view users in your Class by:

Navigating to your Class, on the My Classes screen of the website;
Clicking the Learners tab; and
Removing any single unwanted users by clicking the three dots to the right of each user and choose “Remove from Call” (first screenshot below)
Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below)
—-NOTE— if you do not deselect yourself you may also be removed from the class.
mceclip0.png

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Question 23

How do I rearrange Decks in a Class?

Answer 23

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the “Reorder Decks” option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 24

How do I remove copyrighted material from Brainscape?

Answer 24

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 25

How do I shuffle cards in a Deck?

Answer 25

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 26

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 26

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 27

How does Browse work on the mobile app?

Answer 27

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 28

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 28

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 29

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 29

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 30

I can't log in. It won't recognize my password

Answer 30

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 31

I upgraded & paid, but why are content & features still locked?

Answer 31

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 32

What happened to the Brainscape web editor?

Answer 32

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 33

What is new in the Mobile App?

Answer 33

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 34

What is the ideal size of an image on mobile?

Answer 34

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 35

Why can't I hear sound on my flashcard?

Answer 35

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 36

Why do I need a profile picture?

Answer 36

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 37

Why has my payment failed?

Answer 37

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 38

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 38

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 39

Question 40

It's a great day

Answer 40

It sure is

Question 41

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 41

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 42

Does Brainscape support superscript and subscript in flashcards?

Answer 42

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 43

Can I merge or split Cards from two or more Decks?

Answer 43

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 44

Can I retrieve Decks that I deleted?

Answer 44

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 45

Are there different editing features in the website vs. the mobile app?

Answer 45

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 46

Do I need WiFi or a 4G/LTE connection?

Answer 46

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 47

Can I import my Quizlet or Anki decks into Brainscape?

Answer 47

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 48

Does Brainscape drain my phone's battery?

Answer 48

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 49

How are Brainscape's iPhone and Android apps different?

Answer 49

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 50

How can I contact Brainscape?

Answer 50

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 51

How can I get my class to show up in Brainscape search?

Answer 51

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 52

How can I organize my Class into "folders"?

Answer 52

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 53

How can I print my flashcards?

Answer 53

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 54

How can I put HTML into flashcards? (edited while on Study mode)

Answer 54

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 55

How do I add Cards to a Deck?

Answer 55

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 56

How do I add equations to flashcards?

Answer 56

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 57

How do I cancel my Pro subscription and any future billings?

Answer 57

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 58

How do I delete a class?

Answer 58

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 59

How do I delete my account?

Answer 59

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 60

How do I fix issues syncing my app with the website?

Answer 60

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 61

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 61

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 62

How do I kick users out of my Class?

Answer 62

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 63

How do I rearrange Decks in a Class?

Answer 63

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 64

How do I remove copyrighted material from Brainscape?

Answer 64

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 65

How do I shuffle cards in a Deck?

Answer 65

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 66

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 66

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 67

How does Browse work on the mobile app?

Answer 67

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 68

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 68

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 69

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 69

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 70

I can't log in. It won't recognize my password

Answer 70

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 71

I upgraded & paid, but why are content & features still locked?

Answer 71

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 72

What happened to the Brainscape web editor?

Answer 72

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 73

What is new in the Mobile App?

Answer 73

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 74

What is the ideal size of an image on mobile?

Answer 74

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 75

Why can't I hear sound on my flashcard?

Answer 75

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 76

Why do I need a profile picture?

Answer 76

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 77

Why has my payment failed?

Answer 77

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 78

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 78

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 79

It's a great day

Answer 79

It sure is

Question 80

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 80

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 81

Does Brainscape support superscript and subscript in flashcards?

Answer 81

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 82

Can I merge or split Cards from two or more Decks?

Answer 82

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 83

Can I retrieve Decks that I deleted?

Answer 83

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 84

Are there different editing features in the website vs. the mobile app?

Answer 84

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 85

Do I need WiFi or a 4G/LTE connection?

Answer 85

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 86

Can I import my Quizlet or Anki decks into Brainscape?

Answer 86

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 87

Does Brainscape drain my phone's battery?

Answer 87

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 88

How are Brainscape's iPhone and Android apps different?

Answer 88

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 89

How can I contact Brainscape?

Answer 89

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 90

How can I get my class to show up in Brainscape search?

Answer 90

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 91

How can I organize my Class into "folders"?

Answer 91

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 92

How can I print my flashcards?

Answer 92

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 93

How can I put HTML into flashcards? (edited while on Study mode)

Answer 93

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 94

How do I add Cards to a Deck?

Answer 94

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 95

How do I add equations to flashcards?

Answer 95

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 96

How do I cancel my Pro subscription and any future billings?

Answer 96

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 97

How do I delete a class?

Answer 97

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 98

How do I delete my account?

Answer 98

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 99

How do I fix issues syncing my app with the website?

Answer 99

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 100

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 100

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 101

How do I kick users out of my Class?

Answer 101

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 102

How do I rearrange Decks in a Class?

Answer 102

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 103

How do I remove copyrighted material from Brainscape?

Answer 103

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 104

How do I shuffle cards in a Deck?

Answer 104

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 105

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 105

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 106

How does Browse work on the mobile app?

Answer 106

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 107

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 107

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 108

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 108

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 109

I can't log in. It won't recognize my password

Answer 109

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 110

I upgraded & paid, but why are content & features still locked?

Answer 110

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 111

What happened to the Brainscape web editor?

Answer 111

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 112

What is new in the Mobile App?

Answer 112

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 113

What is the ideal size of an image on mobile?

Answer 113

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 114

Why can't I hear sound on my flashcard?

Answer 114

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 115

Why do I need a profile picture?

Answer 115

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 116

Why has my payment failed?

Answer 116

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 117

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 117

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 118

Question 119

It's a great day

Answer 119

It sure is

Question 120

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 120

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 121

Does Brainscape support superscript and subscript in flashcards?

Answer 121

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 122

Can I merge or split Cards from two or more Decks?

Answer 122

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 123

Can I retrieve Decks that I deleted?

Answer 123

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 124

Are there different editing features in the website vs. the mobile app?

Answer 124

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 125

Do I need WiFi or a 4G/LTE connection?

Answer 125

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 126

Can I import my Quizlet or Anki decks into Brainscape?

Answer 126

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 127

Does Brainscape drain my phone's battery?

Answer 127

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 128

How are Brainscape's iPhone and Android apps different?

Answer 128

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 129

How can I contact Brainscape?

Answer 129

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 130

How can I get my class to show up in Brainscape search?

Answer 130

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 131

How can I organize my Class into "folders"?

Answer 131

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 132

How can I print my flashcards?

Answer 132

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 133

How can I put HTML into flashcards? (edited while on Study mode)

Answer 133

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 134

How do I add Cards to a Deck?

Answer 134

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 135

How do I add equations to flashcards?

Answer 135

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 136

How do I cancel my Pro subscription and any future billings?

Answer 136

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 137

How do I delete a class?

Answer 137

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 138

How do I delete my account?

Answer 138

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 139

How do I fix issues syncing my app with the website?

Answer 139

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 140

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 140

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 141

How do I kick users out of my Class?

Answer 141

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 142

How do I rearrange Decks in a Class?

Answer 142

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 143

How do I remove copyrighted material from Brainscape?

Answer 143

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 144

How do I shuffle cards in a Deck?

Answer 144

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 145

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 145

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 146

How does Browse work on the mobile app?

Answer 146

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 147

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 147

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 148

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 148

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 149

I can't log in. It won't recognize my password

Answer 149

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 150

I upgraded & paid, but why are content & features still locked?

Answer 150

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 151

What happened to the Brainscape web editor?

Answer 151

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 152

What is new in the Mobile App?

Answer 152

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 153

What is the ideal size of an image on mobile?

Answer 153

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 154

Why can't I hear sound on my flashcard?

Answer 154

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 155

Why do I need a profile picture?

Answer 155

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 156

Why has my payment failed?

Answer 156

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 157

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 157

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 158

It's a great day

Answer 158

It sure is

Question 159

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 159

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 160

Does Brainscape support superscript and subscript in flashcards?

Answer 160

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 161

Can I merge or split Cards from two or more Decks?

Answer 161

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 162

Can I retrieve Decks that I deleted?

Answer 162

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 163

Are there different editing features in the website vs. the mobile app?

Answer 163

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 164

Do I need WiFi or a 4G/LTE connection?

Answer 164

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 165

Can I import my Quizlet or Anki decks into Brainscape?

Answer 165

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 166

Does Brainscape drain my phone's battery?

Answer 166

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 167

How are Brainscape's iPhone and Android apps different?

Answer 167

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 168

How can I contact Brainscape?

Answer 168

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 169

How can I get my class to show up in Brainscape search?

Answer 169

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 170

How can I organize my Class into "folders"?

Answer 170

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 171

How can I print my flashcards?

Answer 171

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 172

How can I put HTML into flashcards? (edited while on Study mode)

Answer 172

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 173

How do I add Cards to a Deck?

Answer 173

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 174

How do I add equations to flashcards?

Answer 174

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 175

How do I cancel my Pro subscription and any future billings?

Answer 175

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 176

How do I delete a class?

Answer 176

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 177

How do I delete my account?

Answer 177

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 178

How do I fix issues syncing my app with the website?

Answer 178

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 179

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 179

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 180

How do I kick users out of my Class?

Answer 180

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 181

How do I rearrange Decks in a Class?

Answer 181

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 182

How do I remove copyrighted material from Brainscape?

Answer 182

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 183

How do I shuffle cards in a Deck?

Answer 183

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 184

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 184

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 185

How does Browse work on the mobile app?

Answer 185

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 186

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 186

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 187

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 187

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 188

I can't log in. It won't recognize my password

Answer 188

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 189

I upgraded & paid, but why are content & features still locked?

Answer 189

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 190

What happened to the Brainscape web editor?

Answer 190

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 191

What is new in the Mobile App?

Answer 191

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 192

What is the ideal size of an image on mobile?

Answer 192

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 193

Why can't I hear sound on my flashcard?

Answer 193

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 194

Why do I need a profile picture?

Answer 194

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 195

Why has my payment failed?

Answer 195

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 196

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 196

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 197

Question 198

It's a great day

Answer 198

It sure is

Question 199

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 199

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 200

Does Brainscape support superscript and subscript in flashcards?

Answer 200

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 201

Can I merge or split Cards from two or more Decks?

Answer 201

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 202

Can I retrieve Decks that I deleted?

Answer 202

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 203

Are there different editing features in the website vs. the mobile app?

Answer 203

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 204

Do I need WiFi or a 4G/LTE connection?

Answer 204

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 205

Can I import my Quizlet or Anki decks into Brainscape?

Answer 205

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 206

Does Brainscape drain my phone's battery?

Answer 206

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 207

How are Brainscape's iPhone and Android apps different?

Answer 207

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 208

How can I contact Brainscape?

Answer 208

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 209

How can I get my class to show up in Brainscape search?

Answer 209

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 210

How can I organize my Class into "folders"?

Answer 210

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 211

How can I print my flashcards?

Answer 211

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 212

How can I put HTML into flashcards? (edited while on Study mode)

Answer 212

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 213

How do I add Cards to a Deck?

Answer 213

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 214

How do I add equations to flashcards?

Answer 214

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 215

How do I cancel my Pro subscription and any future billings?

Answer 215

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 216

How do I delete a class?

Answer 216

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 217

How do I delete my account?

Answer 217

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 218

How do I fix issues syncing my app with the website?

Answer 218

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 219

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 219

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 220

How do I kick users out of my Class?

Answer 220

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 221

How do I rearrange Decks in a Class?

Answer 221

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 222

How do I remove copyrighted material from Brainscape?

Answer 222

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 223

How do I shuffle cards in a Deck?

Answer 223

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 224

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 224

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 225

How does Browse work on the mobile app?

Answer 225

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 226

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 226

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 227

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 227

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 228

I can't log in. It won't recognize my password

Answer 228

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 229

I upgraded & paid, but why are content & features still locked?

Answer 229

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 230

What happened to the Brainscape web editor?

Answer 230

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 231

What is new in the Mobile App?

Answer 231

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 232

What is the ideal size of an image on mobile?

Answer 232

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 233

Why can't I hear sound on my flashcard?

Answer 233

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 234

Why do I need a profile picture?

Answer 234

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 235

Why has my payment failed?

Answer 235

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 236

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 236

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 237

It's a great day

Answer 237

It sure is

Question 238

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 238

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 239

Does Brainscape support superscript and subscript in flashcards?

Answer 239

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 240

Can I merge or split Cards from two or more Decks?

Answer 240

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 241

Can I retrieve Decks that I deleted?

Answer 241

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 242

Are there different editing features in the website vs. the mobile app?

Answer 242

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 243

Do I need WiFi or a 4G/LTE connection?

Answer 243

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 244

Can I import my Quizlet or Anki decks into Brainscape?

Answer 244

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 245

Does Brainscape drain my phone's battery?

Answer 245

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 246

How are Brainscape's iPhone and Android apps different?

Answer 246

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 247

How can I contact Brainscape?

Answer 247

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 248

How can I get my class to show up in Brainscape search?

Answer 248

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 249

How can I organize my Class into "folders"?

Answer 249

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 250

How can I print my flashcards?

Answer 250

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 251

How can I put HTML into flashcards? (edited while on Study mode)

Answer 251

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 252

How do I add Cards to a Deck?

Answer 252

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 253

How do I add equations to flashcards?

Answer 253

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 254

How do I cancel my Pro subscription and any future billings?

Answer 254

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 255

How do I delete a class?

Answer 255

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 256

How do I delete my account?

Answer 256

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 257

How do I fix issues syncing my app with the website?

Answer 257

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 258

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 258

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 259

How do I kick users out of my Class?

Answer 259

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 260

How do I rearrange Decks in a Class?

Answer 260

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 261

How do I remove copyrighted material from Brainscape?

Answer 261

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 262

How do I shuffle cards in a Deck?

Answer 262

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 263

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 263

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 264

How does Browse work on the mobile app?

Answer 264

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 265

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 265

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 266

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 266

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 267

I can't log in. It won't recognize my password

Answer 267

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 268

I upgraded & paid, but why are content & features still locked?

Answer 268

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 269

What happened to the Brainscape web editor?

Answer 269

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 270

What is new in the Mobile App?

Answer 270

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 271

What is the ideal size of an image on mobile?

Answer 271

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 272

Why can't I hear sound on my flashcard?

Answer 272

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 273

Why do I need a profile picture?

Answer 273

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 274

Why has my payment failed?

Answer 274

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 275

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 275

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 276

Question 277

It's a great day

Answer 277

It sure is

Question 278

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 278

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 279

Does Brainscape support superscript and subscript in flashcards?

Answer 279

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 280

Can I merge or split Cards from two or more Decks?

Answer 280

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 281

Can I retrieve Decks that I deleted?

Answer 281

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 282

Are there different editing features in the website vs. the mobile app?

Answer 282

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 283

Do I need WiFi or a 4G/LTE connection?

Answer 283

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 284

Can I import my Quizlet or Anki decks into Brainscape?

Answer 284

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 285

Does Brainscape drain my phone's battery?

Answer 285

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 286

How are Brainscape's iPhone and Android apps different?

Answer 286

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 287

How can I contact Brainscape?

Answer 287

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 288

How can I get my class to show up in Brainscape search?

Answer 288

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 289

How can I organize my Class into "folders"?

Answer 289

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 290

How can I print my flashcards?

Answer 290

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 291

How can I put HTML into flashcards? (edited while on Study mode)

Answer 291

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 292

How do I add Cards to a Deck?

Answer 292

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 293

How do I add equations to flashcards?

Answer 293

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 294

How do I cancel my Pro subscription and any future billings?

Answer 294

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 295

How do I delete a class?

Answer 295

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 296

How do I delete my account?

Answer 296

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 297

How do I fix issues syncing my app with the website?

Answer 297

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 298

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 298

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 299

How do I kick users out of my Class?

Answer 299

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 300

How do I rearrange Decks in a Class?

Answer 300

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 301

How do I remove copyrighted material from Brainscape?

Answer 301

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 302

How do I shuffle cards in a Deck?

Answer 302

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 303

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 303

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 304

How does Browse work on the mobile app?

Answer 304

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 305

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 305

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 306

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 306

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 307

I can't log in. It won't recognize my password

Answer 307

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 308

I upgraded & paid, but why are content & features still locked?

Answer 308

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 309

What happened to the Brainscape web editor?

Answer 309

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 310

What is new in the Mobile App?

Answer 310

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 311

What is the ideal size of an image on mobile?

Answer 311

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 312

Why can't I hear sound on my flashcard?

Answer 312

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 313

Why do I need a profile picture?

Answer 313

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 314

Why has my payment failed?

Answer 314

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 315

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 315

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 316

It's a great day

Answer 316

It sure is

Question 317

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 317

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 318

Does Brainscape support superscript and subscript in flashcards?

Answer 318

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 319

Can I merge or split Cards from two or more Decks?

Answer 319

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 320

Can I retrieve Decks that I deleted?

Answer 320

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 321

Are there different editing features in the website vs. the mobile app?

Answer 321

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 322

Do I need WiFi or a 4G/LTE connection?

Answer 322

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 323

Can I import my Quizlet or Anki decks into Brainscape?

Answer 323

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 324

Does Brainscape drain my phone's battery?

Answer 324

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 325

How are Brainscape's iPhone and Android apps different?

Answer 325

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 326

How can I contact Brainscape?

Answer 326

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 327

How can I get my class to show up in Brainscape search?

Answer 327

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 328

How can I organize my Class into "folders"?

Answer 328

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 329

How can I print my flashcards?

Answer 329

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 330

How can I put HTML into flashcards? (edited while on Study mode)

Answer 330

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 331

How do I add Cards to a Deck?

Answer 331

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 332

How do I add equations to flashcards?

Answer 332

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 333

How do I cancel my Pro subscription and any future billings?

Answer 333

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 334

How do I delete a class?

Answer 334

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 335

How do I delete my account?

Answer 335

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 336

How do I fix issues syncing my app with the website?

Answer 336

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 337

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 337

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 338

How do I kick users out of my Class?

Answer 338

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 339

How do I rearrange Decks in a Class?

Answer 339

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 340

How do I remove copyrighted material from Brainscape?

Answer 340

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 341

How do I shuffle cards in a Deck?

Answer 341

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 342

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 342

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 343

How does Browse work on the mobile app?

Answer 343

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 344

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 344

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 345

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 345

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 346

I can't log in. It won't recognize my password

Answer 346

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 347

I upgraded & paid, but why are content & features still locked?

Answer 347

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 348

What happened to the Brainscape web editor?

Answer 348

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 349

What is new in the Mobile App?

Answer 349

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 350

What is the ideal size of an image on mobile?

Answer 350

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 351

Why can't I hear sound on my flashcard?

Answer 351

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 352

Why do I need a profile picture?

Answer 352

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 353

Why has my payment failed?

Answer 353

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 354

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 354

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 355

Question 356

It's a great day

Answer 356

It sure is

Question 357

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 357

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 358

Does Brainscape support superscript and subscript in flashcards?

Answer 358

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 359

Can I merge or split Cards from two or more Decks?

Answer 359

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 360

Can I retrieve Decks that I deleted?

Answer 360

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 361

Are there different editing features in the website vs. the mobile app?

Answer 361

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 362

Do I need WiFi or a 4G/LTE connection?

Answer 362

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 363

Can I import my Quizlet or Anki decks into Brainscape?

Answer 363

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 364

Does Brainscape drain my phone's battery?

Answer 364

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 365

How are Brainscape's iPhone and Android apps different?

Answer 365

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 366

How can I contact Brainscape?

Answer 366

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 367

How can I get my class to show up in Brainscape search?

Answer 367

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 368

How can I organize my Class into "folders"?

Answer 368

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 369

How can I print my flashcards?

Answer 369

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 370

How can I put HTML into flashcards? (edited while on Study mode)

Answer 370

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 371

How do I add Cards to a Deck?

Answer 371

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 372

How do I add equations to flashcards?

Answer 372

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 373

How do I cancel my Pro subscription and any future billings?

Answer 373

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 374

How do I delete a class?

Answer 374

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 375

How do I delete my account?

Answer 375

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 376

How do I fix issues syncing my app with the website?

Answer 376

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 377

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 377

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 378

How do I kick users out of my Class?

Answer 378

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 379

How do I rearrange Decks in a Class?

Answer 379

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 380

How do I remove copyrighted material from Brainscape?

Answer 380

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 381

How do I shuffle cards in a Deck?

Answer 381

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 382

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 382

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 383

How does Browse work on the mobile app?

Answer 383

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 384

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 384

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 385

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 385

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 386

I can't log in. It won't recognize my password

Answer 386

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 387

I upgraded & paid, but why are content & features still locked?

Answer 387

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 388

What happened to the Brainscape web editor?

Answer 388

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 389

What is new in the Mobile App?

Answer 389

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 390

What is the ideal size of an image on mobile?

Answer 390

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 391

Why can't I hear sound on my flashcard?

Answer 391

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 392

Why do I need a profile picture?

Answer 392

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 393

Why has my payment failed?

Answer 393

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 394

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 394

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 395

It's a great day

Answer 395

It sure is

Question 396

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 396

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 397

Does Brainscape support superscript and subscript in flashcards?

Answer 397

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 398

Can I merge or split Cards from two or more Decks?

Answer 398

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 399

Can I retrieve Decks that I deleted?

Answer 399

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 400

Are there different editing features in the website vs. the mobile app?

Answer 400

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 401

Do I need WiFi or a 4G/LTE connection?

Answer 401

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 402

Can I import my Quizlet or Anki decks into Brainscape?

Answer 402

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 403

Does Brainscape drain my phone's battery?

Answer 403

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 404

How are Brainscape's iPhone and Android apps different?

Answer 404

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 405

How can I contact Brainscape?

Answer 405

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 406

How can I get my class to show up in Brainscape search?

Answer 406

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 407

How can I organize my Class into "folders"?

Answer 407

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 408

How can I print my flashcards?

Answer 408

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 409

How can I put HTML into flashcards? (edited while on Study mode)

Answer 409

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 410

How do I add Cards to a Deck?

Answer 410

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 411

How do I add equations to flashcards?

Answer 411

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 412

How do I cancel my Pro subscription and any future billings?

Answer 412

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 413

How do I delete a class?

Answer 413

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 414

How do I delete my account?

Answer 414

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 415

How do I fix issues syncing my app with the website?

Answer 415

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 416

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 416

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 417

How do I kick users out of my Class?

Answer 417

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 418

How do I rearrange Decks in a Class?

Answer 418

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 419

How do I remove copyrighted material from Brainscape?

Answer 419

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 420

How do I shuffle cards in a Deck?

Answer 420

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 421

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 421

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 422

How does Browse work on the mobile app?

Answer 422

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 423

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 423

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 424

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 424

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 425

I can't log in. It won't recognize my password

Answer 425

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 426

I upgraded & paid, but why are content & features still locked?

Answer 426

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 427

What happened to the Brainscape web editor?

Answer 427

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 428

What is new in the Mobile App?

Answer 428

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 429

What is the ideal size of an image on mobile?

Answer 429

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 430

Why can't I hear sound on my flashcard?

Answer 430

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 431

Why do I need a profile picture?

Answer 431

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 432

Why has my payment failed?

Answer 432

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 433

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 433

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 434

Question 435

It's a great day

Answer 435

It sure is

Question 436

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 436

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 437

Does Brainscape support superscript and subscript in flashcards?

Answer 437

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 438

Can I merge or split Cards from two or more Decks?

Answer 438

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 439

Can I retrieve Decks that I deleted?

Answer 439

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 440

Are there different editing features in the website vs. the mobile app?

Answer 440

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 441

Do I need WiFi or a 4G/LTE connection?

Answer 441

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 442

Can I import my Quizlet or Anki decks into Brainscape?

Answer 442

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 443

Does Brainscape drain my phone's battery?

Answer 443

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 444

How are Brainscape's iPhone and Android apps different?

Answer 444

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 445

How can I contact Brainscape?

Answer 445

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 446

How can I get my class to show up in Brainscape search?

Answer 446

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 447

How can I organize my Class into "folders"?

Answer 447

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 448

How can I print my flashcards?

Answer 448

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 449

How can I put HTML into flashcards? (edited while on Study mode)

Answer 449

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 450

How do I add Cards to a Deck?

Answer 450

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 451

How do I add equations to flashcards?

Answer 451

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 452

How do I cancel my Pro subscription and any future billings?

Answer 452

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 453

How do I delete a class?

Answer 453

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 454

How do I delete my account?

Answer 454

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 455

How do I fix issues syncing my app with the website?

Answer 455

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 456

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 456

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 457

How do I kick users out of my Class?

Answer 457

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 458

How do I rearrange Decks in a Class?

Answer 458

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 459

How do I remove copyrighted material from Brainscape?

Answer 459

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 460

How do I shuffle cards in a Deck?

Answer 460

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 461

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 461

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 462

How does Browse work on the mobile app?

Answer 462

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 463

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 463

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 464

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 464

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 465

I can't log in. It won't recognize my password

Answer 465

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 466

I upgraded & paid, but why are content & features still locked?

Answer 466

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 467

What happened to the Brainscape web editor?

Answer 467

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 468

What is new in the Mobile App?

Answer 468

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 469

What is the ideal size of an image on mobile?

Answer 469

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 470

Why can't I hear sound on my flashcard?

Answer 470

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 471

Why do I need a profile picture?

Answer 471

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 472

Why has my payment failed?

Answer 472

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 473

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 473

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 474

It's a great day

Answer 474

It sure is

Question 475

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 475

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 476

Does Brainscape support superscript and subscript in flashcards?

Answer 476

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 477

Can I merge or split Cards from two or more Decks?

Answer 477

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 478

Can I retrieve Decks that I deleted?

Answer 478

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 479

Are there different editing features in the website vs. the mobile app?

Answer 479

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 480

Do I need WiFi or a 4G/LTE connection?

Answer 480

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 481

Can I import my Quizlet or Anki decks into Brainscape?

Answer 481

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 482

Does Brainscape drain my phone's battery?

Answer 482

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 483

How are Brainscape's iPhone and Android apps different?

Answer 483

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 484

How can I contact Brainscape?

Answer 484

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 485

How can I get my class to show up in Brainscape search?

Answer 485

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 486

How can I organize my Class into "folders"?

Answer 486

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 487

How can I print my flashcards?

Answer 487

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 488

How can I put HTML into flashcards? (edited while on Study mode)

Answer 488

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 489

How do I add Cards to a Deck?

Answer 489

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 490

How do I add equations to flashcards?

Answer 490

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 491

How do I cancel my Pro subscription and any future billings?

Answer 491

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 492

How do I delete a class?

Answer 492

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 493

How do I delete my account?

Answer 493

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 494

How do I fix issues syncing my app with the website?

Answer 494

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 495

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 495

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 496

How do I kick users out of my Class?

Answer 496

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 497

How do I rearrange Decks in a Class?

Answer 497

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 498

How do I remove copyrighted material from Brainscape?

Answer 498

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 499

How do I shuffle cards in a Deck?

Answer 499

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 500

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 500

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 501

How does Browse work on the mobile app?

Answer 501

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 502

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 502

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 503

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 503

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 504

I can't log in. It won't recognize my password

Answer 504

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 505

I upgraded & paid, but why are content & features still locked?

Answer 505

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 506

What happened to the Brainscape web editor?

Answer 506

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 507

What is new in the Mobile App?

Answer 507

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 508

What is the ideal size of an image on mobile?

Answer 508

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 509

Why can't I hear sound on my flashcard?

Answer 509

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 510

Why do I need a profile picture?

Answer 510

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 511

Why has my payment failed?

Answer 511

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 512

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 512

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 513

Question 514

It's a great day

Answer 514

It sure is

Question 515

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 515

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 516

Does Brainscape support superscript and subscript in flashcards?

Answer 516

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 517

Can I merge or split Cards from two or more Decks?

Answer 517

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 518

Can I retrieve Decks that I deleted?

Answer 518

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 519

Are there different editing features in the website vs. the mobile app?

Answer 519

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 520

Do I need WiFi or a 4G/LTE connection?

Answer 520

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 521

Can I import my Quizlet or Anki decks into Brainscape?

Answer 521

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 522

Does Brainscape drain my phone's battery?

Answer 522

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 523

How are Brainscape's iPhone and Android apps different?

Answer 523

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 524

How can I contact Brainscape?

Answer 524

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 525

How can I get my class to show up in Brainscape search?

Answer 525

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 526

How can I organize my Class into "folders"?

Answer 526

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 527

How can I print my flashcards?

Answer 527

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 528

How can I put HTML into flashcards? (edited while on Study mode)

Answer 528

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 529

How do I add Cards to a Deck?

Answer 529

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 530

How do I add equations to flashcards?

Answer 530

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 531

How do I cancel my Pro subscription and any future billings?

Answer 531

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 532

How do I delete a class?

Answer 532

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 533

How do I delete my account?

Answer 533

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 534

How do I fix issues syncing my app with the website?

Answer 534

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 535

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 535

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 536

How do I kick users out of my Class?

Answer 536

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 537

How do I rearrange Decks in a Class?

Answer 537

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 538

How do I remove copyrighted material from Brainscape?

Answer 538

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 539

How do I shuffle cards in a Deck?

Answer 539

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 540

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 540

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 541

How does Browse work on the mobile app?

Answer 541

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 542

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 542

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 543

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 543

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 544

I can't log in. It won't recognize my password

Answer 544

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 545

I upgraded & paid, but why are content & features still locked?

Answer 545

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 546

What happened to the Brainscape web editor?

Answer 546

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 547

What is new in the Mobile App?

Answer 547

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 548

What is the ideal size of an image on mobile?

Answer 548

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 549

Why can't I hear sound on my flashcard?

Answer 549

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 550

Why do I need a profile picture?

Answer 550

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 551

Why has my payment failed?

Answer 551

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 552

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 552

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 553

It's a great day

Answer 553

It sure is

Question 554

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 554

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 555

Does Brainscape support superscript and subscript in flashcards?

Answer 555

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 556

Can I merge or split Cards from two or more Decks?

Answer 556

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 557

Can I retrieve Decks that I deleted?

Answer 557

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 558

Are there different editing features in the website vs. the mobile app?

Answer 558

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 559

Do I need WiFi or a 4G/LTE connection?

Answer 559

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 560

Can I import my Quizlet or Anki decks into Brainscape?

Answer 560

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 561

Does Brainscape drain my phone's battery?

Answer 561

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 562

How are Brainscape's iPhone and Android apps different?

Answer 562

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 563

How can I contact Brainscape?

Answer 563

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 564

How can I get my class to show up in Brainscape search?

Answer 564

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 565

How can I organize my Class into "folders"?

Answer 565

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 566

How can I print my flashcards?

Answer 566

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 567

How can I put HTML into flashcards? (edited while on Study mode)

Answer 567

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 568

How do I add Cards to a Deck?

Answer 568

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 569

How do I add equations to flashcards?

Answer 569

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 570

How do I cancel my Pro subscription and any future billings?

Answer 570

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 571

How do I delete a class?

Answer 571

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 572

How do I delete my account?

Answer 572

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 573

How do I fix issues syncing my app with the website?

Answer 573

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 574

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 574

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 575

How do I kick users out of my Class?

Answer 575

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 576

How do I rearrange Decks in a Class?

Answer 576

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 577

How do I remove copyrighted material from Brainscape?

Answer 577

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 578

How do I shuffle cards in a Deck?

Answer 578

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 579

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 579

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 580

How does Browse work on the mobile app?

Answer 580

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 581

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 581

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 582

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 582

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 583

I can't log in. It won't recognize my password

Answer 583

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 584

I upgraded & paid, but why are content & features still locked?

Answer 584

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 585

What happened to the Brainscape web editor?

Answer 585

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 586

What is new in the Mobile App?

Answer 586

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 587

What is the ideal size of an image on mobile?

Answer 587

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 588

Why can't I hear sound on my flashcard?

Answer 588

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 589

Why do I need a profile picture?

Answer 589

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 590

Why has my payment failed?

Answer 590

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 591

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 591

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 592

Question 593

It's a great day

Answer 593

It sure is

Question 594

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 594

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 595

Does Brainscape support superscript and subscript in flashcards?

Answer 595

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 596

Can I merge or split Cards from two or more Decks?

Answer 596

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 597

Can I retrieve Decks that I deleted?

Answer 597

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 598

Are there different editing features in the website vs. the mobile app?

Answer 598

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 599

Do I need WiFi or a 4G/LTE connection?

Answer 599

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 600

Can I import my Quizlet or Anki decks into Brainscape?

Answer 600

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 601

Does Brainscape drain my phone's battery?

Answer 601

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 602

How are Brainscape's iPhone and Android apps different?

Answer 602

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 603

How can I contact Brainscape?

Answer 603

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 604

How can I get my class to show up in Brainscape search?

Answer 604

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 605

How can I organize my Class into "folders"?

Answer 605

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 606

How can I print my flashcards?

Answer 606

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 607

How can I put HTML into flashcards? (edited while on Study mode)

Answer 607

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 608

How do I add Cards to a Deck?

Answer 608

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 609

How do I add equations to flashcards?

Answer 609

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 610

How do I cancel my Pro subscription and any future billings?

Answer 610

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 611

How do I delete a class?

Answer 611

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 612

How do I delete my account?

Answer 612

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 613

How do I fix issues syncing my app with the website?

Answer 613

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 614

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 614

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 615

How do I kick users out of my Class?

Answer 615

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 616

How do I rearrange Decks in a Class?

Answer 616

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 617

How do I remove copyrighted material from Brainscape?

Answer 617

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 618

How do I shuffle cards in a Deck?

Answer 618

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 619

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 619

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 620

How does Browse work on the mobile app?

Answer 620

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 621

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 621

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 622

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 622

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 623

I can't log in. It won't recognize my password

Answer 623

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 624

I upgraded & paid, but why are content & features still locked?

Answer 624

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 625

What happened to the Brainscape web editor?

Answer 625

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 626

What is new in the Mobile App?

Answer 626

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 627

What is the ideal size of an image on mobile?

Answer 627

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 628

Why can't I hear sound on my flashcard?

Answer 628

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 629

Why do I need a profile picture?

Answer 629

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 630

Why has my payment failed?

Answer 630

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 631

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 631

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 632

It's a great day

Answer 632

It sure is

Question 633

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 633

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 634

Does Brainscape support superscript and subscript in flashcards?

Answer 634

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 635

Can I merge or split Cards from two or more Decks?

Answer 635

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 636

Can I retrieve Decks that I deleted?

Answer 636

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 637

Are there different editing features in the website vs. the mobile app?

Answer 637

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 638

Do I need WiFi or a 4G/LTE connection?

Answer 638

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 639

Can I import my Quizlet or Anki decks into Brainscape?

Answer 639

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 640

Does Brainscape drain my phone's battery?

Answer 640

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 641

How are Brainscape's iPhone and Android apps different?

Answer 641

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 642

How can I contact Brainscape?

Answer 642

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 643

How can I get my class to show up in Brainscape search?

Answer 643

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 644

How can I organize my Class into "folders"?

Answer 644

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 645

How can I print my flashcards?

Answer 645

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 646

How can I put HTML into flashcards? (edited while on Study mode)

Answer 646

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 647

How do I add Cards to a Deck?

Answer 647

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 648

How do I add equations to flashcards?

Answer 648

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 649

How do I cancel my Pro subscription and any future billings?

Answer 649

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 650

How do I delete a class?

Answer 650

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 651

How do I delete my account?

Answer 651

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 652

How do I fix issues syncing my app with the website?

Answer 652

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 653

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 653

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 654

How do I kick users out of my Class?

Answer 654

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 655

How do I rearrange Decks in a Class?

Answer 655

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 656

How do I remove copyrighted material from Brainscape?

Answer 656

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 657

How do I shuffle cards in a Deck?

Answer 657

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 658

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 658

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 659

How does Browse work on the mobile app?

Answer 659

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 660

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 660

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 661

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 661

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 662

I can't log in. It won't recognize my password

Answer 662

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 663

I upgraded & paid, but why are content & features still locked?

Answer 663

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 664

What happened to the Brainscape web editor?

Answer 664

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 665

What is new in the Mobile App?

Answer 665

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 666

What is the ideal size of an image on mobile?

Answer 666

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 667

Why can't I hear sound on my flashcard?

Answer 667

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 668

Why do I need a profile picture?

Answer 668

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 669

Why has my payment failed?

Answer 669

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 670

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 670

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 671

Question 672

It's a great day

Answer 672

It sure is

Question 673

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 673

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 674

Does Brainscape support superscript and subscript in flashcards?

Answer 674

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 675

Can I merge or split Cards from two or more Decks?

Answer 675

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 676

Can I retrieve Decks that I deleted?

Answer 676

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 677

Are there different editing features in the website vs. the mobile app?

Answer 677

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 678

Do I need WiFi or a 4G/LTE connection?

Answer 678

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 679

Can I import my Quizlet or Anki decks into Brainscape?

Answer 679

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 680

Does Brainscape drain my phone's battery?

Answer 680

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 681

How are Brainscape's iPhone and Android apps different?

Answer 681

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 682

How can I contact Brainscape?

Answer 682

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 683

How can I get my class to show up in Brainscape search?

Answer 683

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 684

How can I organize my Class into "folders"?

Answer 684

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 685

How can I print my flashcards?

Answer 685

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 686

How can I put HTML into flashcards? (edited while on Study mode)

Answer 686

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 687

How do I add Cards to a Deck?

Answer 687

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 688

How do I add equations to flashcards?

Answer 688

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 689

How do I cancel my Pro subscription and any future billings?

Answer 689

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 690

How do I delete a class?

Answer 690

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 691

How do I delete my account?

Answer 691

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 692

How do I fix issues syncing my app with the website?

Answer 692

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 693

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 693

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 694

How do I kick users out of my Class?

Answer 694

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 695

How do I rearrange Decks in a Class?

Answer 695

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 696

How do I remove copyrighted material from Brainscape?

Answer 696

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 697

How do I shuffle cards in a Deck?

Answer 697

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 698

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 698

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 699

How does Browse work on the mobile app?

Answer 699

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 700

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 700

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 701

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 701

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 702

I can't log in. It won't recognize my password

Answer 702

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 703

I upgraded & paid, but why are content & features still locked?

Answer 703

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 704

What happened to the Brainscape web editor?

Answer 704

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 705

What is new in the Mobile App?

Answer 705

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 706

What is the ideal size of an image on mobile?

Answer 706

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 707

Why can't I hear sound on my flashcard?

Answer 707

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 708

Why do I need a profile picture?

Answer 708

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 709

Why has my payment failed?

Answer 709

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 710

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 710

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 711

It's a great day

Answer 711

It sure is

Question 712

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 712

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 713

Does Brainscape support superscript and subscript in flashcards?

Answer 713

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 714

Can I merge or split Cards from two or more Decks?

Answer 714

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 715

Can I retrieve Decks that I deleted?

Answer 715

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 716

Are there different editing features in the website vs. the mobile app?

Answer 716

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 717

Do I need WiFi or a 4G/LTE connection?

Answer 717

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 718

Can I import my Quizlet or Anki decks into Brainscape?

Answer 718

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 719

Does Brainscape drain my phone's battery?

Answer 719

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 720

How are Brainscape's iPhone and Android apps different?

Answer 720

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 721

How can I contact Brainscape?

Answer 721

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 722

How can I get my class to show up in Brainscape search?

Answer 722

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 723

How can I organize my Class into "folders"?

Answer 723

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 724

How can I print my flashcards?

Answer 724

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 725

How can I put HTML into flashcards? (edited while on Study mode)

Answer 725

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 726

How do I add Cards to a Deck?

Answer 726

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 727

How do I add equations to flashcards?

Answer 727

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 728

How do I cancel my Pro subscription and any future billings?

Answer 728

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 729

How do I delete a class?

Answer 729

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 730

How do I delete my account?

Answer 730

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 731

How do I fix issues syncing my app with the website?

Answer 731

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 732

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 732

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 733

How do I kick users out of my Class?

Answer 733

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 734

How do I rearrange Decks in a Class?

Answer 734

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 735

How do I remove copyrighted material from Brainscape?

Answer 735

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 736

How do I shuffle cards in a Deck?

Answer 736

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 737

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 737

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 738

How does Browse work on the mobile app?

Answer 738

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 739

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 739

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 740

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 740

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 741

I can't log in. It won't recognize my password

Answer 741

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 742

I upgraded & paid, but why are content & features still locked?

Answer 742

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 743

What happened to the Brainscape web editor?

Answer 743

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 744

What is new in the Mobile App?

Answer 744

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 745

What is the ideal size of an image on mobile?

Answer 745

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 746

Why can't I hear sound on my flashcard?

Answer 746

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 747

Why do I need a profile picture?

Answer 747

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 748

Why has my payment failed?

Answer 748

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 749

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 749

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 750

Question 751

It's a great day

Answer 751

It sure is

Question 752

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 752

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 753

Does Brainscape support superscript and subscript in flashcards?

Answer 753

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 754

Can I merge or split Cards from two or more Decks?

Answer 754

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 755

Can I retrieve Decks that I deleted?

Answer 755

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 756

Are there different editing features in the website vs. the mobile app?

Answer 756

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 757

Do I need WiFi or a 4G/LTE connection?

Answer 757

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 758

Can I import my Quizlet or Anki decks into Brainscape?

Answer 758

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 759

Does Brainscape drain my phone's battery?

Answer 759

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 760

How are Brainscape's iPhone and Android apps different?

Answer 760

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 761

How can I contact Brainscape?

Answer 761

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 762

How can I get my class to show up in Brainscape search?

Answer 762

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 763

How can I organize my Class into "folders"?

Answer 763

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 764

How can I print my flashcards?

Answer 764

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 765

How can I put HTML into flashcards? (edited while on Study mode)

Answer 765

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 766

How do I add Cards to a Deck?

Answer 766

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 767

How do I add equations to flashcards?

Answer 767

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 768

How do I cancel my Pro subscription and any future billings?

Answer 768

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 769

How do I delete a class?

Answer 769

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 770

How do I delete my account?

Answer 770

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 771

How do I fix issues syncing my app with the website?

Answer 771

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 772

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 772

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 773

How do I kick users out of my Class?

Answer 773

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 774

How do I rearrange Decks in a Class?

Answer 774

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 775

How do I remove copyrighted material from Brainscape?

Answer 775

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 776

How do I shuffle cards in a Deck?

Answer 776

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 777

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 777

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 778

How does Browse work on the mobile app?

Answer 778

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 779

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 779

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 780

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 780

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 781

I can't log in. It won't recognize my password

Answer 781

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 782

I upgraded & paid, but why are content & features still locked?

Answer 782

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 783

What happened to the Brainscape web editor?

Answer 783

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 784

What is new in the Mobile App?

Answer 784

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 785

What is the ideal size of an image on mobile?

Answer 785

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 786

Why can't I hear sound on my flashcard?

Answer 786

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 787

Why do I need a profile picture?

Answer 787

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 788

Why has my payment failed?

Answer 788

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 789

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 789

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 790

It's a great day

Answer 790

It sure is

Question 791

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 791

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 792

Does Brainscape support superscript and subscript in flashcards?

Answer 792

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 793

Can I merge or split Cards from two or more Decks?

Answer 793

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 794

Can I retrieve Decks that I deleted?

Answer 794

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 795

Are there different editing features in the website vs. the mobile app?

Answer 795

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 796

Do I need WiFi or a 4G/LTE connection?

Answer 796

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 797

Can I import my Quizlet or Anki decks into Brainscape?

Answer 797

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 798

Does Brainscape drain my phone's battery?

Answer 798

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 799

How are Brainscape's iPhone and Android apps different?

Answer 799

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 800

How can I contact Brainscape?

Answer 800

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 801

How can I get my class to show up in Brainscape search?

Answer 801

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 802

How can I organize my Class into "folders"?

Answer 802

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 803

How can I print my flashcards?

Answer 803

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 804

How can I put HTML into flashcards? (edited while on Study mode)

Answer 804

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 805

How do I add Cards to a Deck?

Answer 805

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 806

How do I add equations to flashcards?

Answer 806

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 807

How do I cancel my Pro subscription and any future billings?

Answer 807

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 808

How do I delete a class?

Answer 808

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 809

How do I delete my account?

Answer 809

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 810

How do I fix issues syncing my app with the website?

Answer 810

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 811

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 811

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 812

How do I kick users out of my Class?

Answer 812

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 813

How do I rearrange Decks in a Class?

Answer 813

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 814

How do I remove copyrighted material from Brainscape?

Answer 814

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 815

How do I shuffle cards in a Deck?

Answer 815

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 816

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 816

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 817

How does Browse work on the mobile app?

Answer 817

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 818

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 818

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 819

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 819

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 820

I can't log in. It won't recognize my password

Answer 820

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 821

I upgraded & paid, but why are content & features still locked?

Answer 821

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 822

What happened to the Brainscape web editor?

Answer 822

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 823

What is new in the Mobile App?

Answer 823

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 824

What is the ideal size of an image on mobile?

Answer 824

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 825

Why can't I hear sound on my flashcard?

Answer 825

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 826

Why do I need a profile picture?

Answer 826

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 827

Why has my payment failed?

Answer 827

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 828

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 828

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 829

Question 830

It's a great day

Answer 830

It sure is

Question 831

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 831

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 832

Does Brainscape support superscript and subscript in flashcards?

Answer 832

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 833

Can I merge or split Cards from two or more Decks?

Answer 833

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 834

Can I retrieve Decks that I deleted?

Answer 834

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 835

Are there different editing features in the website vs. the mobile app?

Answer 835

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 836

Do I need WiFi or a 4G/LTE connection?

Answer 836

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 837

Can I import my Quizlet or Anki decks into Brainscape?

Answer 837

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 838

Does Brainscape drain my phone's battery?

Answer 838

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 839

How are Brainscape's iPhone and Android apps different?

Answer 839

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 840

How can I contact Brainscape?

Answer 840

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 841

How can I get my class to show up in Brainscape search?

Answer 841

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 842

How can I organize my Class into "folders"?

Answer 842

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 843

How can I print my flashcards?

Answer 843

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 844

How can I put HTML into flashcards? (edited while on Study mode)

Answer 844

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 845

How do I add Cards to a Deck?

Answer 845

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 846

How do I add equations to flashcards?

Answer 846

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 847

How do I cancel my Pro subscription and any future billings?

Answer 847

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 848

How do I delete a class?

Answer 848

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 849

How do I delete my account?

Answer 849

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 850

How do I fix issues syncing my app with the website?

Answer 850

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 851

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 851

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 852

How do I kick users out of my Class?

Answer 852

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 853

How do I rearrange Decks in a Class?

Answer 853

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 854

How do I remove copyrighted material from Brainscape?

Answer 854

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 855

How do I shuffle cards in a Deck?

Answer 855

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 856

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 856

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 857

How does Browse work on the mobile app?

Answer 857

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 858

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 858

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 859

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 859

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 860

I can't log in. It won't recognize my password

Answer 860

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 861

I upgraded & paid, but why are content & features still locked?

Answer 861

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 862

What happened to the Brainscape web editor?

Answer 862

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 863

What is new in the Mobile App?

Answer 863

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 864

What is the ideal size of an image on mobile?

Answer 864

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 865

Why can't I hear sound on my flashcard?

Answer 865

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 866

Why do I need a profile picture?

Answer 866

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 867

Why has my payment failed?

Answer 867

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 868

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 868

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 869

It's a great day

Answer 869

It sure is

Question 870

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 870

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 871

Does Brainscape support superscript and subscript in flashcards?

Answer 871

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 872

Can I merge or split Cards from two or more Decks?

Answer 872

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 873

Can I retrieve Decks that I deleted?

Answer 873

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 874

Are there different editing features in the website vs. the mobile app?

Answer 874

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 875

Do I need WiFi or a 4G/LTE connection?

Answer 875

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 876

Can I import my Quizlet or Anki decks into Brainscape?

Answer 876

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 877

Does Brainscape drain my phone's battery?

Answer 877

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 878

How are Brainscape's iPhone and Android apps different?

Answer 878

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 879

How can I contact Brainscape?

Answer 879

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 880

How can I get my class to show up in Brainscape search?

Answer 880

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 881

How can I organize my Class into "folders"?

Answer 881

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 882

How can I print my flashcards?

Answer 882

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 883

How can I put HTML into flashcards? (edited while on Study mode)

Answer 883

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 884

How do I add Cards to a Deck?

Answer 884

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 885

How do I add equations to flashcards?

Answer 885

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 886

How do I cancel my Pro subscription and any future billings?

Answer 886

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 887

How do I delete a class?

Answer 887

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 888

How do I delete my account?

Answer 888

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 889

How do I fix issues syncing my app with the website?

Answer 889

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 890

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 890

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 891

How do I kick users out of my Class?

Answer 891

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 892

How do I rearrange Decks in a Class?

Answer 892

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 893

How do I remove copyrighted material from Brainscape?

Answer 893

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 894

How do I shuffle cards in a Deck?

Answer 894

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 895

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 895

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 896

How does Browse work on the mobile app?

Answer 896

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 897

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 897

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 898

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 898

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 899

I can't log in. It won't recognize my password

Answer 899

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 900

I upgraded & paid, but why are content & features still locked?

Answer 900

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 901

What happened to the Brainscape web editor?

Answer 901

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 902

What is new in the Mobile App?

Answer 902

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 903

What is the ideal size of an image on mobile?

Answer 903

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 904

Why can't I hear sound on my flashcard?

Answer 904

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 905

Why do I need a profile picture?

Answer 905

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 906

Why has my payment failed?

Answer 906

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 907

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 907

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 908

Question 909

It's a great day

Answer 909

It sure is

Question 910

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 910

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 911

Does Brainscape support superscript and subscript in flashcards?

Answer 911

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 912

Can I merge or split Cards from two or more Decks?

Answer 912

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 913

Can I retrieve Decks that I deleted?

Answer 913

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 914

Are there different editing features in the website vs. the mobile app?

Answer 914

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 915

Do I need WiFi or a 4G/LTE connection?

Answer 915

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 916

Can I import my Quizlet or Anki decks into Brainscape?

Answer 916

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 917

Does Brainscape drain my phone's battery?

Answer 917

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 918

How are Brainscape's iPhone and Android apps different?

Answer 918

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 919

How can I contact Brainscape?

Answer 919

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 920

How can I get my class to show up in Brainscape search?

Answer 920

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 921

How can I organize my Class into "folders"?

Answer 921

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 922

How can I print my flashcards?

Answer 922

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 923

How can I put HTML into flashcards? (edited while on Study mode)

Answer 923

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 924

How do I add Cards to a Deck?

Answer 924

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 925

How do I add equations to flashcards?

Answer 925

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 926

How do I cancel my Pro subscription and any future billings?

Answer 926

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 927

How do I delete a class?

Answer 927

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 928

How do I delete my account?

Answer 928

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 929

How do I fix issues syncing my app with the website?

Answer 929

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 930

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 930

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 931

How do I kick users out of my Class?

Answer 931

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 932

How do I rearrange Decks in a Class?

Answer 932

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 933

How do I remove copyrighted material from Brainscape?

Answer 933

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 934

How do I shuffle cards in a Deck?

Answer 934

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 935

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 935

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 936

How does Browse work on the mobile app?

Answer 936

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 937

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 937

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 938

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 938

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 939

I can't log in. It won't recognize my password

Answer 939

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 940

I upgraded & paid, but why are content & features still locked?

Answer 940

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 941

What happened to the Brainscape web editor?

Answer 941

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 942

What is new in the Mobile App?

Answer 942

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 943

What is the ideal size of an image on mobile?

Answer 943

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 944

Why can't I hear sound on my flashcard?

Answer 944

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 945

Why do I need a profile picture?

Answer 945

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 946

Why has my payment failed?

Answer 946

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 947

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 947

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 948

It's a great day

Answer 948

It sure is

Question 949

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 949

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 950

Does Brainscape support superscript and subscript in flashcards?

Answer 950

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 951

Can I merge or split Cards from two or more Decks?

Answer 951

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 952

Can I retrieve Decks that I deleted?

Answer 952

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 953

Are there different editing features in the website vs. the mobile app?

Answer 953

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 954

Do I need WiFi or a 4G/LTE connection?

Answer 954

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 955

Can I import my Quizlet or Anki decks into Brainscape?

Answer 955

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 956

Does Brainscape drain my phone's battery?

Answer 956

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 957

How are Brainscape's iPhone and Android apps different?

Answer 957

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 958

How can I contact Brainscape?

Answer 958

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 959

How can I get my class to show up in Brainscape search?

Answer 959

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 960

How can I organize my Class into "folders"?

Answer 960

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 961

How can I print my flashcards?

Answer 961

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 962

How can I put HTML into flashcards? (edited while on Study mode)

Answer 962

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 963

How do I add Cards to a Deck?

Answer 963

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 964

How do I add equations to flashcards?

Answer 964

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 965

How do I cancel my Pro subscription and any future billings?

Answer 965

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 966

How do I delete a class?

Answer 966

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 967

How do I delete my account?

Answer 967

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 968

How do I fix issues syncing my app with the website?

Answer 968

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 969

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 969

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 970

How do I kick users out of my Class?

Answer 970

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 971

How do I rearrange Decks in a Class?

Answer 971

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 972

How do I remove copyrighted material from Brainscape?

Answer 972

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 973

How do I shuffle cards in a Deck?

Answer 973

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 974

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 974

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 975

How does Browse work on the mobile app?

Answer 975

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 976

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 976

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 977

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 977

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 978

I can't log in. It won't recognize my password

Answer 978

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 979

I upgraded & paid, but why are content & features still locked?

Answer 979

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 980

What happened to the Brainscape web editor?

Answer 980

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 981

What is new in the Mobile App?

Answer 981

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 982

What is the ideal size of an image on mobile?

Answer 982

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 983

Why can't I hear sound on my flashcard?

Answer 983

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 984

Why do I need a profile picture?

Answer 984

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 985

Why has my payment failed?

Answer 985

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 986

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 986

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 987

Question 988

It's a great day

Answer 988

It sure is

Question 989

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 989

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 990

Does Brainscape support superscript and subscript in flashcards?

Answer 990

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 991

Can I merge or split Cards from two or more Decks?

Answer 991

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 992

Can I retrieve Decks that I deleted?

Answer 992

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 993

Are there different editing features in the website vs. the mobile app?

Answer 993

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 994

Do I need WiFi or a 4G/LTE connection?

Answer 994

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 995

Can I import my Quizlet or Anki decks into Brainscape?

Answer 995

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 996

Does Brainscape drain my phone's battery?

Answer 996

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 997

How are Brainscape's iPhone and Android apps different?

Answer 997

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 998

How can I contact Brainscape?

Answer 998

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 999

How can I get my class to show up in Brainscape search?

Answer 999

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 1000

How can I organize my Class into "folders"?

Answer 1000

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 1001

How can I print my flashcards?

Answer 1001

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 1002

How can I put HTML into flashcards? (edited while on Study mode)

Answer 1002

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 1003

How do I add Cards to a Deck?

Answer 1003

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 1004

How do I add equations to flashcards?

Answer 1004

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 1005

How do I cancel my Pro subscription and any future billings?

Answer 1005

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 1006

How do I delete a class?

Answer 1006

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 1007

How do I delete my account?

Answer 1007

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 1008

How do I fix issues syncing my app with the website?

Answer 1008

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 1009

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 1009

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 1010

How do I kick users out of my Class?

Answer 1010

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 1011

How do I rearrange Decks in a Class?

Answer 1011

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 1012

How do I remove copyrighted material from Brainscape?

Answer 1012

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 1013

How do I shuffle cards in a Deck?

Answer 1013

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 1014

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 1014

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 1015

How does Browse work on the mobile app?

Answer 1015

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 1016

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 1016

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 1017

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 1017

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 1018

I can't log in. It won't recognize my password

Answer 1018

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 1019

I upgraded & paid, but why are content & features still locked?

Answer 1019

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 1020

What happened to the Brainscape web editor?

Answer 1020

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 1021

What is new in the Mobile App?

Answer 1021

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 1022

What is the ideal size of an image on mobile?

Answer 1022

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 1023

Why can't I hear sound on my flashcard?

Answer 1023

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 1024

Why do I need a profile picture?

Answer 1024

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 1025

Why has my payment failed?

Answer 1025

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 1026

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 1026

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 1027

It's a great day

Answer 1027

It sure is

Question 1028

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 1028

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 1029

Does Brainscape support superscript and subscript in flashcards?

Answer 1029

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 1030

Can I merge or split Cards from two or more Decks?

Answer 1030

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 1031

Can I retrieve Decks that I deleted?

Answer 1031

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 1032

Are there different editing features in the website vs. the mobile app?

Answer 1032

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 1033

Do I need WiFi or a 4G/LTE connection?

Answer 1033

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 1034

Can I import my Quizlet or Anki decks into Brainscape?

Answer 1034

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 1035

Does Brainscape drain my phone's battery?

Answer 1035

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 1036

How are Brainscape's iPhone and Android apps different?

Answer 1036

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 1037

How can I contact Brainscape?

Answer 1037

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 1038

How can I get my class to show up in Brainscape search?

Answer 1038

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 1039

How can I organize my Class into "folders"?

Answer 1039

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 1040

How can I print my flashcards?

Answer 1040

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 1041

How can I put HTML into flashcards? (edited while on Study mode)

Answer 1041

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 1042

How do I add Cards to a Deck?

Answer 1042

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 1043

How do I add equations to flashcards?

Answer 1043

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 1044

How do I cancel my Pro subscription and any future billings?

Answer 1044

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 1045

How do I delete a class?

Answer 1045

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 1046

How do I delete my account?

Answer 1046

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 1047

How do I fix issues syncing my app with the website?

Answer 1047

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 1048

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 1048

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 1049

How do I kick users out of my Class?

Answer 1049

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 1050

How do I rearrange Decks in a Class?

Answer 1050

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 1051

How do I remove copyrighted material from Brainscape?

Answer 1051

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 1052

How do I shuffle cards in a Deck?

Answer 1052

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 1053

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 1053

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 1054

How does Browse work on the mobile app?

Answer 1054

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 1055

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 1055

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 1056

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 1056

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 1057

I can't log in. It won't recognize my password

Answer 1057

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 1058

I upgraded & paid, but why are content & features still locked?

Answer 1058

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 1059

What happened to the Brainscape web editor?

Answer 1059

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 1060

What is new in the Mobile App?

Answer 1060

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 1061

What is the ideal size of an image on mobile?

Answer 1061

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 1062

Why can't I hear sound on my flashcard?

Answer 1062

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 1063

Why do I need a profile picture?

Answer 1063

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 1064

Why has my payment failed?

Answer 1064

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 1065

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 1065

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 1066

Question 1067

It's a great day

Answer 1067

It sure is

Question 1068

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 1068

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 1069

Does Brainscape support superscript and subscript in flashcards?

Answer 1069

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 1070

Can I merge or split Cards from two or more Decks?

Answer 1070

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 1071

Can I retrieve Decks that I deleted?

Answer 1071

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 1072

Are there different editing features in the website vs. the mobile app?

Answer 1072

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 1073

Do I need WiFi or a 4G/LTE connection?

Answer 1073

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 1074

Can I import my Quizlet or Anki decks into Brainscape?

Answer 1074

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 1075

Does Brainscape drain my phone's battery?

Answer 1075

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 1076

How are Brainscape's iPhone and Android apps different?

Answer 1076

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 1077

How can I contact Brainscape?

Answer 1077

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 1078

How can I get my class to show up in Brainscape search?

Answer 1078

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 1079

How can I organize my Class into "folders"?

Answer 1079

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 1080

How can I print my flashcards?

Answer 1080

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 1081

How can I put HTML into flashcards? (edited while on Study mode)

Answer 1081

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 1082

How do I add Cards to a Deck?

Answer 1082

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 1083

How do I add equations to flashcards?

Answer 1083

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 1084

How do I cancel my Pro subscription and any future billings?

Answer 1084

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 1085

How do I delete a class?

Answer 1085

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 1086

How do I delete my account?

Answer 1086

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 1087

How do I fix issues syncing my app with the website?

Answer 1087

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 1088

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 1088

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 1089

How do I kick users out of my Class?

Answer 1089

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 1090

How do I rearrange Decks in a Class?

Answer 1090

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 1091

How do I remove copyrighted material from Brainscape?

Answer 1091

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 1092

How do I shuffle cards in a Deck?

Answer 1092

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 1093

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 1093

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 1094

How does Browse work on the mobile app?

Answer 1094

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 1095

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 1095

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 1096

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 1096

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 1097

I can't log in. It won't recognize my password

Answer 1097

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 1098

I upgraded & paid, but why are content & features still locked?

Answer 1098

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 1099

What happened to the Brainscape web editor?

Answer 1099

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 1100

What is new in the Mobile App?

Answer 1100

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 1101

What is the ideal size of an image on mobile?

Answer 1101

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 1102

Why can't I hear sound on my flashcard?

Answer 1102

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 1103

Why do I need a profile picture?

Answer 1103

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 1104

Why has my payment failed?

Answer 1104

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 1105

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 1105

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 1106

It's a great day

Answer 1106

It sure is

Question 1107

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 1107

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 1108

Does Brainscape support superscript and subscript in flashcards?

Answer 1108

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 1109

Can I merge or split Cards from two or more Decks?

Answer 1109

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 1110

Can I retrieve Decks that I deleted?

Answer 1110

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 1111

Are there different editing features in the website vs. the mobile app?

Answer 1111

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 1112

Do I need WiFi or a 4G/LTE connection?

Answer 1112

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 1113

Can I import my Quizlet or Anki decks into Brainscape?

Answer 1113

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 1114

Does Brainscape drain my phone's battery?

Answer 1114

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 1115

How are Brainscape's iPhone and Android apps different?

Answer 1115

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 1116

How can I contact Brainscape?

Answer 1116

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 1117

How can I get my class to show up in Brainscape search?

Answer 1117

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 1118

How can I organize my Class into "folders"?

Answer 1118

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 1119

How can I print my flashcards?

Answer 1119

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 1120

How can I put HTML into flashcards? (edited while on Study mode)

Answer 1120

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 1121

How do I add Cards to a Deck?

Answer 1121

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 1122

How do I add equations to flashcards?

Answer 1122

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 1123

How do I cancel my Pro subscription and any future billings?

Answer 1123

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 1124

How do I delete a class?

Answer 1124

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 1125

How do I delete my account?

Answer 1125

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 1126

How do I fix issues syncing my app with the website?

Answer 1126

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 1127

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 1127

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 1128

How do I kick users out of my Class?

Answer 1128

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 1129

How do I rearrange Decks in a Class?

Answer 1129

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 1130

How do I remove copyrighted material from Brainscape?

Answer 1130

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 1131

How do I shuffle cards in a Deck?

Answer 1131

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 1132

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 1132

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 1133

How does Browse work on the mobile app?

Answer 1133

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 1134

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 1134

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 1135

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 1135

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 1136

I can't log in. It won't recognize my password

Answer 1136

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 1137

I upgraded & paid, but why are content & features still locked?

Answer 1137

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 1138

What happened to the Brainscape web editor?

Answer 1138

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 1139

What is new in the Mobile App?

Answer 1139

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 1140

What is the ideal size of an image on mobile?

Answer 1140

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 1141

Why can't I hear sound on my flashcard?

Answer 1141

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 1142

Why do I need a profile picture?

Answer 1142

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 1143

Why has my payment failed?

Answer 1143

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 1144

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 1144

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 1145

Question 1146

It's a great day

Answer 1146

It sure is

Question 1147

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 1147

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 1148

Does Brainscape support superscript and subscript in flashcards?

Answer 1148

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 1149

Can I merge or split Cards from two or more Decks?

Answer 1149

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 1150

Can I retrieve Decks that I deleted?

Answer 1150

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 1151

Are there different editing features in the website vs. the mobile app?

Answer 1151

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 1152

Do I need WiFi or a 4G/LTE connection?

Answer 1152

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 1153

Can I import my Quizlet or Anki decks into Brainscape?

Answer 1153

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 1154

Does Brainscape drain my phone's battery?

Answer 1154

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 1155

How are Brainscape's iPhone and Android apps different?

Answer 1155

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 1156

How can I contact Brainscape?

Answer 1156

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 1157

How can I get my class to show up in Brainscape search?

Answer 1157

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 1158

How can I organize my Class into "folders"?

Answer 1158

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 1159

How can I print my flashcards?

Answer 1159

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 1160

How can I put HTML into flashcards? (edited while on Study mode)

Answer 1160

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 1161

How do I add Cards to a Deck?

Answer 1161

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 1162

How do I add equations to flashcards?

Answer 1162

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 1163

How do I cancel my Pro subscription and any future billings?

Answer 1163

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 1164

How do I delete a class?

Answer 1164

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 1165

How do I delete my account?

Answer 1165

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 1166

How do I fix issues syncing my app with the website?

Answer 1166

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 1167

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 1167

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 1168

How do I kick users out of my Class?

Answer 1168

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 1169

How do I rearrange Decks in a Class?

Answer 1169

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 1170

How do I remove copyrighted material from Brainscape?

Answer 1170

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 1171

How do I shuffle cards in a Deck?

Answer 1171

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 1172

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 1172

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 1173

How does Browse work on the mobile app?

Answer 1173

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 1174

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 1174

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 1175

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 1175

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 1176

I can't log in. It won't recognize my password

Answer 1176

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 1177

I upgraded & paid, but why are content & features still locked?

Answer 1177

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 1178

What happened to the Brainscape web editor?

Answer 1178

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 1179

What is new in the Mobile App?

Answer 1179

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 1180

What is the ideal size of an image on mobile?

Answer 1180

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 1181

Why can't I hear sound on my flashcard?

Answer 1181

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 1182

Why do I need a profile picture?

Answer 1182

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 1183

Why has my payment failed?

Answer 1183

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 1184

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 1184

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 1185

It's a great day

Answer 1185

It sure is

Question 1186

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 1186

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 1187

Does Brainscape support superscript and subscript in flashcards?

Answer 1187

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 1188

Can I merge or split Cards from two or more Decks?

Answer 1188

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 1189

Can I retrieve Decks that I deleted?

Answer 1189

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 1190

Are there different editing features in the website vs. the mobile app?

Answer 1190

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 1191

Do I need WiFi or a 4G/LTE connection?

Answer 1191

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 1192

Can I import my Quizlet or Anki decks into Brainscape?

Answer 1192

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 1193

Does Brainscape drain my phone's battery?

Answer 1193

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 1194

How are Brainscape's iPhone and Android apps different?

Answer 1194

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 1195

How can I contact Brainscape?

Answer 1195

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 1196

How can I get my class to show up in Brainscape search?

Answer 1196

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 1197

How can I organize my Class into "folders"?

Answer 1197

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 1198

How can I print my flashcards?

Answer 1198

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 1199

How can I put HTML into flashcards? (edited while on Study mode)

Answer 1199

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 1200

How do I add Cards to a Deck?

Answer 1200

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 1201

How do I add equations to flashcards?

Answer 1201

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 1202

How do I cancel my Pro subscription and any future billings?

Answer 1202

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 1203

How do I delete a class?

Answer 1203

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 1204

How do I delete my account?

Answer 1204

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 1205

How do I fix issues syncing my app with the website?

Answer 1205

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 1206

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 1206

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 1207

How do I kick users out of my Class?

Answer 1207

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 1208

How do I rearrange Decks in a Class?

Answer 1208

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 1209

How do I remove copyrighted material from Brainscape?

Answer 1209

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 1210

How do I shuffle cards in a Deck?

Answer 1210

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 1211

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 1211

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 1212

How does Browse work on the mobile app?

Answer 1212

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 1213

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 1213

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 1214

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 1214

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 1215

I can't log in. It won't recognize my password

Answer 1215

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 1216

I upgraded & paid, but why are content & features still locked?

Answer 1216

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 1217

What happened to the Brainscape web editor?

Answer 1217

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 1218

What is new in the Mobile App?

Answer 1218

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 1219

What is the ideal size of an image on mobile?

Answer 1219

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 1220

Why can't I hear sound on my flashcard?

Answer 1220

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 1221

Why do I need a profile picture?

Answer 1221

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 1222

Why has my payment failed?

Answer 1222

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 1223

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 1223

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 1224

Question 1225

It's a great day

Answer 1225

It sure is

Question 1226

Can I change the language on Brainscape.com or in the Brainscape App (for iOS or Android)? ## Footnote source 1 source 2

Answer 1226

At this time, we do not offer the website or apps in other languages. However, you can create flashcards in Brainscape to study any language (or topic) that you choose. Including the ability to support ¡spéciål cháractérs! We may be able to add more foreign language (Idioma) support in the future. Thank you for your patience as we continue to grow and please stay tuned.

Question 1227

Does Brainscape support superscript and subscript in flashcards?

Answer 1227

Yes. On the website, simply switch to the Custom Formatting option (if you are Pro), and you'll see the editing icons to add superscript and subscript.

Question 1228

Can I merge or split Cards from two or more Decks?

Answer 1228

Many users create some initial Cards and Decks, only to belatedly realize that they wish they had organized their Decks differently. Our new editor definitely addresses this issue and provides the flexibility to handle this additional formatting, plus lots more! The card editor can actually perform many bulk actions on cards in decks for classes they have Edit permissions, including how to copy cards from one deck to another. Here is an example of using our Bulk Actions functionality to copy cards from one deck to another: Go to the deck that includes the cards you’d like to copy, and make sure you are in the Edit Cards tab On the left panel, click the radio button next to any of the cards that you are copying You’ll see a ‘Bulk Actions’ drop down appear Using the drop down you can choose to copy one or more cards The cards are then saved to the clipboard and you can select whichever deck (in any class) that you’d like to paste the cards into Click on the left panel and the ‘Bulk Actions’ drop down menu will appear, and you can choose whatever action you’d like (e.g. Paste) The Cards should have moved to their correct new Decks and you can arrange or further edit

Question 1229

Can I retrieve Decks that I deleted?

Answer 1229

Be careful, because when you delete Brainscape cards you create, they’re gone for good. Think twice before hitting the delete button. If you’ve accidentally deleted one of your classes or decks entirely, please feel free to contact us, and we’ll see if we’re able to recover them for you. But no promises!

Question 1230

Are there different editing features in the website vs. the mobile app?

Answer 1230

The exciting news is that you can now easily edit a flashcard directly from the Study screen in the app, without having to navigate all the way back to the Dashboard and then find that specific deck in order to edit it. Read all about it here. Additionally, you can add images to flashcards in the iOS app with Brainscape Pro (Android coming soon!). We are making edits on a regular basis and do plan on extending the ability to allow additional editing features on the mobile app in the near future, but if you’d like to use advanced editing features (adding sounds.) you’ll need to visit your class on the website. Also, make sure you’ve gone out to the App Store, and that you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 1231

Do I need WiFi or a 4G/LTE connection?

Answer 1231

If you are using the Brainscape app on your phone or tablet, you will need a connection to download the app, sign in, and download any flashcards you'd like to study. The amount of data used depends on how "heavy" your flashcards are. (e.g. If they have a lot of images or audio, they will use up more data.) You can always decrease Brainscape's impact on your carrier's data plan by simply connecting to a WiFi source. That said, once you have downloaded the flashcards you need, you can totally use Brainscape without a connection (unless you need to create or edit flashcards, which need to be synced with the server for backup). All of your study data will "live" on your device, until you reconnect with a wireless internet data source. See also: Does Brainscape drain my phone's battery? (

Question 1232

Can I import my Quizlet or Anki decks into Brainscape?

Answer 1232

Unfortunately, we cannot allow you to automatically import your Quizlet decks into Brainscape. However, some users have mentioned that they were able to export a Quizlet or Anki deck as a .csv file (from Quizlet's and Anki’s websites) and then manually import the .csv file via Brainscape's website. If you do try something like that with Quizlet or any other study community, please be sure you are complying with their Terms of Service and not importing any copyrighted material into Brainscape.

Question 1233

Does Brainscape drain my phone's battery?

Answer 1233

NO! We have specifically engineered Brainscape to have minimal impact on your phone's battery and data usage. Brainscape only downloads the flashcard content to your device upon initial usage, or whenever there has been an edit from another device. When you continue to use Brainscape, all flashcard data is being retrieved from the "local" database on your device, so we don't need to make any continual data-heavy calls to the server. We do make occasional tiny data calls to our server to keep your study mastery data in sync between devices, but these are very "data-light". (A few bytes with "small" numerical data like Card ID and User ID.) So Brainscape should have a very minimal impact on your phone's data plan or your phone's battery consumption. (See also: Do I need a WiFi or 4G/LTE connection?) We also do not use or share your Location data, which is often a big reason why other apps may be draining your battery.

Question 1234

How are Brainscape's iPhone and Android apps different?

Answer 1234

If you have tried Brainscape on both an iOS device and an Android device, you may have noticed that the apps are quite different from each other. This is simply a temporary phenomenon, due to our software development team's order of operations. Differences Brainscape has had an iPhone app on the App Store for several years. Over time, we have added dozens of features, removed bugs, and refined the user experience to what it is today. Our Android app, on the other hand, was developed only relatively recently. It has only a sub-set of features and it is not quite as "refined" as our iOS app. The Future That said, you will soon be seeing a lot more innovation on the Android app. We have been developing it using a new software framework called "React Native", which will eventually allow us to manage both the iOS and Android apps from a single software code base. Our team is very excited about this new technology and about the great user experience that we'll be able to create with it. Read more about exciting app changes you can expect to start seeing on iOS and then soon in Android. Also, make sure you’ve gone out to the App Store, and make sure you have the latest version of the mobile app. You don’t want to miss the exciting updates!

Question 1235

How can I contact Brainscape?

Answer 1235

If you have not found the help you need here, via our Help Center, then there are a few ways you could contact us: Web Help button -- Click the "Help" bubble in the bottom-right of any screen, and perform any search. At the bottom of the search results should be an option to Contact us. Web Contact form -- Simply visit the Contact form, and you can submit any request Mobile app -- In your Brainscape app's menu, select the option for Help, and then choose the option to Contact Us We pride ourselves in our prompt responses, so you should hopefully hear back from us in less than 24 hours! We look forward to potentially speaking with you.

Question 1236

How can I get my class to show up in Brainscape search?

Answer 1236

You've created a great class? Well done 👏 Now you want to the rest of the world to be able to find it, right? Brainscape's search results are ever-evolving to show you the best classes that we have to offer! Our class search algorithm is a combination of a Quality Score + Stickiness Score, using a series of very complex logarithmic and weighting functions that our team has developed over the years. The Quality Score -- is driven by both the raw amount of content, and how well it is organized. e.g. A class with 10 decks of 100 cards each would rank much more highly than a class with one deck of 1,000 cards. The Stickiness Score -- is driven by not just the raw number of people who study it, but more by the average number of cards studied per person who studies it. A class with 10 learners who all study 100% of the 1,000 cards will likely rank higher than a class with 50 learners who all study 2 cards and quit. So there is an incentive for you to make your content good — particularly the first several cards in each deck, to “hook” other learners. Deck name match is not the goal -- Just because your class has a deck in it that matches the search result that doesn't mean it'll show up in our search results. Deck name matching is a low priority in the results ranking. Synonyms in searches -- Your class can have a synonym or similar name to another search and still show up. As an example, a search for “APUSH” will yield some results for “AP US History”, or a search for “cardiovascular system” will include results just called “Cardio”. More than ever, you will really need to make sure you name your class using keywords that you think other learners would be searching for. FYI, if you’re really proud of your content and think it actually could be Brainscape-certified so you can earn royalties, check out our Verified Author program. Lastly, if you don’t want your content to show up in search results, be sure to make it private.

Question 1237

How can I organize my Class into "folders"?

Answer 1237

Brainscape classes can include multiple decks. Decks are ordered by creation date by default. We don't currently have a way to group Decks into sub-groups within a Class. That said, we do soon hope to add new ways to re-order Decks within a Class, so stay tuned!

Question 1238

How can I print my flashcards?

Answer 1238

We may be able to add a simple print option in the future, for now, we can offer a couple of workarounds: 1. You can export the class or deck and print from your spreadsheet software 2. You can choose to "preview" the cards (by clicking on the glasses icon next to your deck title) and then print this screen, OR copy/paste this screens' view into your word doc software (Note that at the moment you can only do it for classes where you have Edit or Admin permissions, so you may need to make a copy of a class if you're studying another user's class.)

Question 1239

How can I put HTML into flashcards? (edited while on Study mode)

Answer 1239

While we do not recommend this (because much can and will go wrong!), you can add or edit the raw HTML in a card by using the Source option found when using Custom Formatting. We've designed Brainscape to do a lot of auto formatting so your cards will look great on different devices and screen sizes, so you will be taking all that into your own hands when you start modifying the actual HTML on your cards. You can experiment with using "quotation marks" and other tricks to try to "escape" your HTML tags, but it can be finicky.

Question 1240

How do I add Cards to a Deck?

Answer 1240

For any class that you either have Edit permissions for, or any class you have created, you can add Decks and Flashcards. On the web, after naming a Deck, you can click on the ‘Add Cards’ button to be taken to the card editor, where you can quickly and easily create the actual Questions & Answers that pertain to the content you (or your students) will be studying. The Add Cards button is available when creating a New Deck, otherwise click the 'pencil' icon next to the Deck you'd like to add cards. To add flashcards to existing decks, you can click on the pencil icon next to the deck you'd like to edit and you will be taken to the card Editor. You can click the + icon to be taken to the bottom of the card list and you can create a new flashcard for that deck by clicking 'Create New Card' at the bottom of the card column on the left side of the Edit Cards tab. The left column of the Edit Cards Tab includes the list of flashcards. You can add more cards by clicking the '+' icon at the top of the column, or by scrolling down and clicking 'Create New Card'. In the iOS app, for any classes where you are the owner, you can click the '+' icon once you are in a deck add a new card to an existing deck. For further editing, you will need to use the web version of the tool for now, especially if that deck was created with the Advanced Editor / Custom Formatting. For any new decks you create, you can easily add flashcards and edit them as well. Stay tuned for further editing features on the both the iOS and Android apps in the coming months!

Question 1241

How do I add equations to flashcards?

Answer 1241

A lot of math text is already supported as regular text. For example: x2 + 6y/7 = √y But if you need more complex equation functionality, the simplest way to add equations to your flashcards is to create them using some more advanced equation editing software, take image screenshots, and upload these using the flashcard editor on the website or on the iOS mobile app. In the future, we hope to build in equation editing functionality into our own platform.

Question 1242

How do I cancel my Pro subscription and any future billings?

Answer 1242

If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires. On the Web If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--\> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward. In the iOS or Android App If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan. In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen. Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future! Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.

Question 1243

How do I delete a class?

Answer 1243

There are two easy ways to remove a class you no longer wish to study in Brainscape: ``` Move your cursor over to the class you want to delete in the list of your classes in the left panel. While hovering over it, an "X" will appear to the right of the class name. Click the "X" and then select "Yes, remove class" on the Caution / confirmation message. If the class is already selected, you may also click on the bread crumb ( . . . ) under the main class title in the center panel. Pick "Remove from Your Classes" among the options available. ```

Question 1244

How do I delete my account?

Answer 1244

It happens. Sometimes a user has created multiple accounts in Brainscape and they want to delete the extra ones that they don't use. You may now do this in the iOS app, and we hope to bring this to Android and the website in the future. To delete your account in the app, simply click the options button (...) and select 'Account' from the menu. Once you are on the Account screen you have the option to 'Delete Account'. If you have an active Brainscape Pro subscription, you may receive an error. You'll need to cancel your subscription where you originally made the purchase (i.e. iOS, Android or website) before you can proceed to delete your account. Please note that if you have a existing subscription with time left the deletion of your account won't officially happen until the subscription has come to an end. e.g. If you have a month subscription, but still have 10 days left, you'll need to wait to the end of the period that you've paid for to end before the account will be officially deleted. If you do not have access to the iOS app please contact us and we’ll be happy to delete your account for you. Note: If there are other people using flashcards that you created, it may be safer to just change your name & email address, rather than deleting your account, so that those associated flashcards don't also get deleted. (This will protect your identity, if that was a concern, without actually harming people who were studying your flashcard content.) \*\*If you do have decks associated with your account, you will have the opportunity to delete them before you delete your account, otherwise if you do not do this any user studying the class will still have access by default. Once you delete your account you will no longer have access to those flashcards. If you simply want to deactivate your account but come back to use it at a later date, then you can always just leave it alone for now, and ensure that you have stopped any paid subscriptions.

Question 1245

How do I fix issues syncing my app with the website?

Answer 1245

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes. But sometimes sync troubles happen. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app. If that still doesn't work, then please try one or more of the following: Touch the settings menu, and choose Sync Account Perform a "hard" close of the app (Double tap the home button and swipe up to fully close) Log out and log back into your account Uninstall and reinstall the app Turn your device off and back on Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app. You don’t want to miss the exciting updates!

Question 1246

How do I get back to the Simple Editor after switching to Custom Formatting?

Answer 1246

If you have either decided to stop using the Custom Formatting tool in our Editor, or you have recently gone from being a Pro user to studying for free, there is a way to revert back. For any decks where the Custom Formatting (HTML) editing was being used, just go to the left panel and click the Organize drop down. Then select the Restore Auto Formatting menu item to be taken back to a more simple editor mode.

Question 1247

How do I kick users out of my Class?

Answer 1247

You can view users in your Class by: Navigating to your Class, on the My Classes screen of the website; Clicking the Learners tab; and Removing any single unwanted users by clicking the three dots to the right of each user and choose "Remove from Call" (first screenshot below) Bulk remove multiple users at once: Choose the open circle on the left hand side at the top of the learners list. (second screenshot below) ----NOTE--- if you do not deselect yourself you may also be removed from the class. mceclip0.png mceclip1.png

Question 1248

How do I rearrange Decks in a Class?

Answer 1248

Decks in a Class are ordered by creation date, by default. You can now manually reorder your decks right on your Library screen via Brainscape.com. Just click the "Reorder Decks" option and use the orange squares to the left of the deck titles to sort. Hit Done Sorting and voila!

Question 1249

How do I remove copyrighted material from Brainscape?

Answer 1249

Please contact us with a link pointing at the copyrighted material, and we will remove any infringing content upon request.

Question 1250

How do I shuffle cards in a Deck?

Answer 1250

As you may know, the Brainscape study process works by intelligently determining which flashcards to ask you, right when you need to see them. This uses cognitive science to help you learn faster and remember for longer. In other words, allowing users to "randomize" Cards on the fly would jeopardize the optimization with which Brainscape already determines how often to show your Cards. If needed, you can always Reset Confidences and restore your card stream to its original order, which will of course evolve into its own intelligent reordering as you continue to re-rate those Cards' confidences. But we do have some workarounds do this if you do wish to still shuffle. If you happen to be the creator or editor of a Deck, you can also permanently re-order the Cards into a random order, which will affect the Cards' original order both for you and for any other user who may study them. There are two ways you can do this: On the website -- On the website you can do this by clicking the wheel icon under the class name and choose the option to Sort the Cards Randomly, or if you are in Edit mode you can select Randomize under the Organize drop down. In the app -- (coming soon to Android), you can click the wheel during a study session and choose Random Study. Or, once you click on a class, you can tap the wheel next to the Study on the class screen and select the decks you want included in Random Mix and toggle the Random Mix button to on.

Question 1251

How do I switch from a single-subject iPhone app to the main Brainscape app?

Answer 1251

If you've been using a single-subject standalone Brainscape app, and you want to switch to the main app, all you have to do is log into the main Brainscape app with the same account info, and all your content should be there waiting for you. [See also: I already bought a single-subject iPhone app. Do I have to buy Pro too?]

Question 1252

How does Browse work on the mobile app?

Answer 1252

While the ideal way to use Brainscape is to use the Study mode, it is possible to also utilize Browse mode on the iOS app to rate your cards before a study session or swipe through all of your flashcards quickly without having to rank your confidences. 1) To enter browse mode in iOS, choose a class and then the deck you'd like to Browse. 2) Instead of clicking study, you'll click the "Browse" option. (You can also "Switch to Browse mode" if you're already on the study screen by clicking the gear icon in the top right corner.) 3) Once in Browse mode, you can either swipe through your flashcards to review faster, OR you can choose to "Reveal Answer," and then you'll have the option to "PRE-RATE CARD" at the bottom of this screen.

Question 1253

# PROMPT OPTION How does Smart Study work in mobile? (edited while on study mode but once saved, it does not go back to the study mode where i left off). I have to click browser's back feature to go to study mode and goes to the next card). | CLARIFIER SECTION ## Footnote FOOTNOTE

Answer 1253

You might be wishing for the Smart Study to come back in the mobile app and wondering what happened to this feature. Don’t fret - it is coming back, better than before! We're sorry that we have had to temporarily leave it out as we rebuild the technology in a new, better, more flexible way. The team is hard at work planning for a variety of new improvements ASAP including adding images to cards on mobile and coming up with a much more flexible study mix tool that will allow you to build your own study mix from many classes and decks. Picture a song playlist for your flashcards. Right now, you can continue to enjoy the ability to pick a Study mix from the same class on the web -- and in the new IOS app too now -- and you can also choose to study Random Mix or Continuous study (if you have Pro access). Stay tuned for many more exciting updates in the app. And remember to change your settings so you get the latest and greatest updates to your Brainscape App! | CLARIFIER SECTION ## Footnote FOOTNOTE

Question 1254

I already bought a single-subject iPhone app. Do I have to buy Pro in the main Brainscape app?

Answer 1254

Our standalone app unlocks are good for access in that specific app. If you’d like to have access to Brainscape.com or in the Main Brainscape App (where you'll also be given access to all other Classes around the world), you’ll need to subscribe to Brainscape Pro.

Question 1255

I can't log in. It won't recognize my password

Answer 1255

In most cases, we've found that login issues are the result of simply not remembering that you had initially signed up for Brainscape using Facebook or Google. You may want to try to sign in with that respective account to see if that solves the issue. If you are positive that you signed up via email and Brainscape simply isn't recognizing your password, then you can try resetting your password. There should be a "Forgot Password" link on the failed login screen that will allow you to email a reset-password link to the email address you'd signed up with. If you're not receiving that email, or if you still can't log in (via the website), then you may need to clear your browser cookies from an older version of Brainscape. In Chrome, for example, simply click this link -- chrome://settings/cookies/detail?site=www.brainscape.com -- and remove the cookie named: \_Brainscape\_session\_1. Other browsers have a similar process. If you're still not receiving the Forgot Password email, and if you're on a company or school-run IT network, it's possible that your organization has blacklisted emails from Brainscape for some reason. You can try the following steps: Have your IT team help them navigate to their Anti-Spam IP Delist Portal (e.g. in MS Office 365's admin suite) Remove both brainscape.com and brain-scape.com from the blocked sender list Wait at least 2 hours Try generating the Forgot Password email again, and confirm that it works If you've tried all of the above and you're still having login problems, then please feel free to contact us, and our tech support team can manually resolve the issue with you. Sorry for any inconvenience

Question 1256

I upgraded & paid, but why are content & features still locked?

Answer 1256

If you’re somehow unable to access Pro features after paying, please contact us with a copy of your receipt and the email address associated with your Brainscape account, and we can get this fixed for you soon. Note: the "locked" and "unlocked" icons on Decks in the app look very similar. Please look closely and you'll see when the icon appears "unlocked". (Yes, we will update this soon, in an eventual UI overhaul.) It's likely that you do in fact have Pro access despite the visual confusion.

Question 1257

What happened to the Brainscape web editor?

Answer 1257

Brainscape has learned through loads of data analysis and research that the vast majority of user-generated flashcards are created via Brainscape's website. Sure, plenty of people create and edit flashcards in the mobile app, but users who create, organize, and/or share hundreds of flashcards almost always use the web app (and then later sync those cards to their mobile app to study). For this reason, we have placed a ton of thought and effort into the redesign of the web-based flashcard editor. Our main goal was to replace the legacy "simple editor" which has historically provided merely a list of spreadsheet-like plain-text fields with a tiny flashcard canvas and few controls to help organize large numbers of flashcards. The new Brainscape flashcard editor finally brings all the benefits of our legacy "advanced editor" into one single new & improved flashcard authoring experience. Brainscape\_new\_web\_editor.png The new Brainscape flashcard editor As you can see, the new sidebar shows you a snippet of both the question and answer, while the main area of the screen gives you a much larger "canvas" and an "Organize" menu that allows you to more easily move, cut, copy, paste, and reorder flashcards -- including even between decks (if you open both decks' editors in separate browser windows). Brainscape's new editor is also an order of magnitude smoother to work with and to navigate between cards using keyboard shortcuts. You can read a full description of the changes to our editor in this article on our Help Center. Even better, the editor's new technical foundations (built in "React") will also make it much easier for us to (finally!) allow users to add and change images on flashcards right in the mobile app. We hope to be releasing that feature in the coming months.

Question 1258

What is new in the Mobile App?

Answer 1258

You may have heard that after many months of design and development that Brainscape has finally just released our brand new iOS app on the App Store. You can go download it now (or just wait for it to magically download overnight if you have 'automatic app updates' enabled). This new Brainscape mobile app reflects years of user feedback and provides fresh foundations for many more features and improvements in the months and years ahead. You may immediately notice the following improvements: More convenient mobile app navigation Easier flashcard discovery Faster mobile app performance Easier flashcard creation and curation A more efficient mobile study experience Ability to edit a card while studying Ability to add images Pre-rate cards in Browse Mode If you'd like more detail about these changes and the logic behind them, you can check out this article -- where our CEO, Andrew Cohen discusses some other big concurrent changes we're making to the flashcard editor on our desktop website app. Stay tuned for similar updates very soon on our Android mobile app as well! And make sure your are getting the latest version of our apps! Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features. And for more FREE study advice don't forget to check out the Brainscape Academy.

Question 1259

What is the ideal size of an image on mobile?

Answer 1259

The maximum image size allowed on mobile is 5mb, and if you try to select a larger one you'll see a message that will prohibit you from attaching. If you are attaching an image using the gallery icon, iOS will size the image for you. It is possible that when you are selecting an image from File System (iCloud), that you may need to be aware of the image size you are attaching. Allowed image formations include: jpeg, png, and gifs. In terms of image shape, our image picker includes a built in cropper that encourages a square crop, however you’re free to crop the image however you wish. For more information about adding images to your flashcards, read this article.

Question 1260

Why can't I hear sound on my flashcard?

Answer 1260

If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions: Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card. Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music. Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise. Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.

Question 1261

Why do I need a profile picture?

Answer 1261

You don't really need one. We allow users to upload a Profile Picture to help personalize the Brainscape experience. It can be helpful to your friends, professors, or classmates to see your smiling face in a list of students in a Class, or as they search for your flashcards in our Creators Directory. You can always skip the Profile Picture creation step altogether, or you can upload a cheeky image that isn't necessarily a photo of yourself. Also, if you signed up with Facebook or Google and don't like the image that we imported for you, you can manually change it by going into the Edit Profile system on whatever device you're using Brainscape on.

Question 1262

Why has my payment failed?

Answer 1262

If your credit or debit card payment fails, check that you’ve entered all of these details correctly: Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file. Your Card Verification Code. If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because: There are insufficient funds on your card or in your bank account. Your card has expired. You’re purchasing from, or using a card issued in, a restricted country. You’re using an anonymous proxy to access the internet. Please contact your payment provider for more information about why the payment was rejected.

Question 1263

______ blood is drained from the ____ side of the heart via a cannula in the ____ atrium and vena cava and carried by tubing to a reservoir > the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger > oxygenated blood passes through an ____ filter before returning to the arterial circulation via a cannula in the ______ aorta to perfuse the rest of the body

Answer 1263

Venous (deoxygenated blood) is drained from the right side of the heart via a cannula in the right atrium and vena cava and carried by tubing to a reservoir  the main pump (centrifugal or roller) propels the blood to the oxygenator and a heat exchanger  oxygenated blood passes through an arterial filter before returning to the arterial circulation via a cannula in the ascending aorta to perfuse the rest of the body

Question 1264

It's a great day

Answer 1264

It sure is