FBLA Business Procedures Flashcards
(150 cards)
1
Q
To work effectively in a team, employees:
A
should set clear goals for the team
2
Q
During a brainstorming session:
A
explanations and combinations of ideas are encouraged
3
Q
To help bring about change in your personality:
A
be honest with yourself about your behavior and beliefs
4
Q
An organization’s communications network that is meant for the use of its employees or members is called:
A
an intranet
5
Q
A computer that stores data and application software for all PC workstations in a single building or building complex is called a:
A
server
6
Q
What is a modem?
A
A modem is a device that connects your network to the internet by translating digital data from your computer into analog signals transmitted over phone lines or cable networks
7
Q
What does it mean to enunciate properly?
A
Proper enunciation is the act of pronouncing words clearly and distinctly, with emphasis on key syllables.
8
Q
A well-written business message:
A
Is clear, concise, courteous, complete, and correct
9
Q
The primary purpose of editing a document is to:
A
improve its clarity, accuracy, and professionalism ensuring it effectively communicates the intended message to the target audience;
10
Q
The process of accomplishing goals of an organization through the effective use of people and other resources is:
A
management
11
Q
The best way to determine the problem after a symptom has been identified is to:
A
Is to conduct a root cause analysis (RCA) and ask questions
12
Q
Once a problem has been identified, a manager should:
A
analyze the problem to understand its root causes, gather information, and then develop, list and evaluate potential solutions
13
Q
A U.S. government publication that discusses the major occupations in the country is:
A
Occupational Outlook Handbook (OOH)
14
Q
Your desired achievements related to work such as jobs, education, and work experience are:
A
career goals
15
Q
When striving for continuous improvement in your job, you should:
A
identify areas for improvement, set SMART goals, implement small, measurable changes based on the PDCA cycle, and eliminate needless steps in doing tasks
16
Q
An official U.S. document that grants citizens permission to travel outside the United States is a:
A
A Passport
17
Q
When you keep a record of items you expect to receive under separate cover, by special postal services, or by private mail services, you are:
A
creating an expected mail log
18
Q
Which class of domestic mail would you use for a ten-pound package when delivery in three days or less is not necessary?
A
Priority Mail
19
Q
A personal information management program:
A
Is a central hub for all your personal information, making it easily accessible and searchable which can be used organize and manage various aspects of your personal digital life
20
Q
Microfiche is a type of:
A
Microfiche is a type of microfilm storage medium; specifically, it’s a flat sheet of film used to store miniaturized images of documents
21
Q
What are the common responsibilities of supervisors?
A
The supervisor’s overall role is to communicate organizational needs, oversee employees’ performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.
22
Q
What provides income for eligible persons who have been dismissed from their jobs?
A
Unemployment insurance (UI), also called unemployment benefits, is a type of state-provided insurance that pays money to individuals weekly when they lose their jobs and meet certain eligibility requirements
23
Q
What provides retirement benefits for eligible workers?
A
For eligible workers, the Social Security act is the primary source of retirement benefits, providing a monthly payment based on their work history and earnings throughout their career
24
Q
To avoid strain and fatigue, an office worker should:
A
Maintain proper posture, avoid Repetitive Strain Injuries (RSI), and
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Short-term debts owed to a company by others, such as its customers, are:
Accounts receivable-
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A report used to compare bank and company account records is called:
a bank reconciliation
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what is found on a projected balance sheet
projected assets, liabilities, and equity based on anticipated future financial activities
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Information processing involves input, processing, output, and what?
Storage: Saving the processed data for future access.
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Making decisions and recommendations based on information studied is an example of:
creating or analyzing information through evidence-based decision making
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A field with a ______ data type can store a unique sequential number that Access assigns to a record and increments by one as each new record is added.
The 'AutoNumber'
data type automatically generates a unique number for each record added to a table. It's commonly used as a primary key field to ensure that each record in a table has a unique identifier
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Is the characteristic of work concerned with the degree of freedom, independence, and discretion a worker has in scheduling work and determining procedures.
Autonomy
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A clickable element that directs a user to a specific location on the internet, such as a webpage, document, or other online content that can be any word, phrase, or picture
hyperlink
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Table names can be no more than 64 characters in length and can contain
Any combination of letters, numbers, spaces, and special characters except a period (.), an exclamation point (!), an accent grave (`), and brackets ([ ])
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To move to the last record in a table, click what?
SQL- SELECT * FROM TableName WHERE id=(SELECT max(id) FROM TableName);
Word- Alt + PgDown
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Which technique for improving creativity is best used in groups?
Brainstorming; it allows a diverse group to generate a large number of ideas on a specific topic or problem
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Assertive behavior is?
Firm and polite- confidently expressing your opinions, needs, and ideas while still respecting the viewpoints and feelings of others
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Role structure is
The defined hierarchy of positions within a company, outlining how different job roles and responsibilities are assigned, who reports to whom, and how decision-making authority is distributed across various levels of the organization
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In the product life cycle strategy, the period when more firms being producing the product and sales continue to grow is called the _____ stage
'growth stage'
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What involves combining the efforts of two or more people to accomplish a task or achieve a goal?
Teamwork
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Microsoft PowerPoint is a complete _____ program that allows you to produce professional looking slide shows.
'presentation graphics'
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The _____ considers the needs of customers when planning a product or service
The 'marketing concept'
focuses on identifying and satisfying customer needs by developing products and services that align with those needs, essentially putting the customer at the center of the planning process
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A _____ language database allows you to get data using the same standard language you would use addressing another person.
A 'natural'
language database is a database that allows users to interact with it using human language, rather than a specialized query language. This is made possible by natural language query (NLQ) systems
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A branch or section of the internet is called what?
A domain, a domain is a unique name that's associated with a website's IP address on the internet
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In decision making, adhere to
established guidelines, principles, or a set process when making choices, and
to defining the problem
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The first step in the problem-solving procedure is
identifying the problem- clearly identify and understand what the issue is before attempting to solve it
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The problem solving process generally consists of this first step.
The first step of the problem solving process is to identify and define the problem.
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The problem solving process generally consists of this second step.
The second step, which is to analyze the problem, involves gathering information, sorting through relevant and irrelevant information, and evaluating the source of the problem by asking the Five W's: who, what, where, when, and why.
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The problem solving process generally consists of this third step.
The third step is to generate a broad range of solutions by using the brainstorming process.
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The problem solving process generally consists of this fourth step.
The fourth step, which is to select and plan the solution, involves evaluating each solution, eliminating all the solutions until one remains, and creating a plan of action for the solution.
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The problem solving process generally consists of this fifth step.
The fifth step of the problem solving process is to implement the solution.
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The problem solving process generally consists of this sixth step.
The sixth step is to evaluate and monitor the solution and if it does not meet the requirements then repeating the process until a satisfactory result is produced.
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The number one source of job leads is what?
Personal connections and building relationships with people in your field through networking.
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What is the function of a pending file?
A holding place for items such as documents, messages, or tasks are waiting to be dealt with later. Allowing the major tasks to be completed by specific dates thus supporting monthly and daily calendars .
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Managers in an office environment generally have four responsibilities. They are:
Planning, organizing, leading, and controlling
55
Legal tender means
Money
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Four basic reactions to change in a business setting are:
Denial/resistance, anger/frustration, acceptance, and commitment; essentially, people might initially resist change, then become angry or frustrated, eventually accepting it and committing to the new process
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Telegraph messages may be sent by
Cablegram
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Location, noise level, lighting and furniture are all part of a
Work environment of a job
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What is the first step utilized in the decision-making process?
Step 1: Identify the decision. You realize that you need to make a decision. ...
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What is the second step utilized in the decision-making process?
Step 2: Gather relevant information. ...
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What is the third step utilized in the decision-making process?
Step 3: Identify the alternatives. ...
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What is the fourth step utilized in the decision-making process?
Step 4: Weigh the evidence. ...
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What is the fifth step utilized in the decision-making process?
Step 5: Choose among alternatives. ...
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What is the sixth step utilized in the decision-making process?
Step 6: Take action. ...
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What is the seventh step utilized in the decision-making process?
Step 7: Review your decision & its consequence
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What are some examples of good listening skills during the conversation.
Paying attention: Give the speaker your undivided attention, put aside distractions, and look at them directly.
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What are some examples of good listening skills whilst the other person is speaking
Showing you're listening: Use body language and gestures to convey that you're listening, such as nodding, smiling, and leaning in.
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What are some examples of good listening skills during the conversation that encourage the expansion and development of ideas.
Asking questions: Ask open-ended questions to learn more and clarify points.
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What are some examples of good listening skills that show your understanding of what is being conveyed.
Reflecting: Paraphrase or summarize what the speaker has said to show that you understand.
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What are some examples of good listening skills that show respect?
Deferring judgment: Allow the speaker to finish before interrupting or offering an opinion.
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What are some examples of good listening skills that show professionalism.
Responding appropriately: Be open, honest, and respectful in your response.
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What are some examples of good listening skills after the conversation during later meetings.
Recalling information: Remember key points and ideas from the conversation.
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What are some examples of good listening skills during a conversation that shows understanding and respect.
Being patient: Focus on the other person instead of your own thoughts.
Avoiding multitasking: Avoid distractions from technology or other people.
74
An important aspect of the budgeting process is
Preparing a budget by estimating income and expenses that sets quantifiable and time-based targets for specific budgeting periods
75
Computer system that is largely used for personal non-professional purposes.
Personal computer (PC)
A single-user computer system with a moderately powerful microprocessor.
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Computer system that is high-performance and designed to handle demanding workflows such as data science, 3D design, video editing, and engineering
Workstation
A single-user computer system with a more powerful microprocessor than a PC
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Computer system that small or mid-range servers operating business and scientific applications.
Minicomputer
A multi-user computer system that can support dozens of users simultaneously.
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Computer system that is often used in settings where large volumes of transactions need to be processed reliably and securely, such as in banking, finance, healthcare, government agencies, and large retail operations
Mainframe
A multi-user computer system that can support hundreds of users simultaneously, but is different from minicomputers in terms of its software technology. Mainframes are expensive, require expert oversight, and are used by organizations that need to process large amounts of data quickly.
79
Computer system that is often employed by the aerospace, petroleum, and automotive industries and in areas involving engineering or scientific research.
Supercomputer
A powerful computer that can process large amounts of data and perform a lot of computation very quickly
80
The federal government agency that has the primary responsibility for regulating advertisement is the
Federal Trade Commission
81
What significance does a parameter have, specifically a parameter after a command?
A Parameter after a command is a specific piece of information or variable that is provided as input to a command, essentially defining the details or conditions under which the command should be executed
82
Telecommunication is defined as ...?
The exchange of information over large distances. It's a broad term that includes various sectors, but all include a transmitter and a receiver.
83
The US department of labor publishes The Occupational Outlook Handbook where can you learn about the prospects in many fields. The projections are for
The projections in the US Department of Labor's Occupational Outlook Handbook are for the job market over the coming decade.
84
A balance sheet is a financial report that contains
A balance sheet is a financial report that contains details of a company's assets, liabilities, and shareholder equity otherwise known as capital at a specific point in time, essentially showing what the company owns and owes.
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A LAN is a communication network that
that connects electronic equipment within a limited area electronic equipment- LAN stands for Local Area Network
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Domains included in the Internet address
A domain name must contain between 2 and 63 characters before the punctuation
86
Financial statement format guidelines include
Amounts at the top of each column should have dollar signs. When amounts are added or subtracted, single underscores should be drawn. Totals should be double-underscored and have dollar signs. Do not include commas or decimal points for amounts when using accounting paper
87
The Internet address .mil, indicates the organization is
mil or . gov domain. Many units in under the professional military education might qualify for .edu domain URL
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The deductions from wages required by laws are
Federal and state taxes, Social Security contributions, Wage garnishments, and Union dues
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If a business has $25,000 in revenues and a net profit of $23,000, the profit ratio is
92 percent
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Time zones in the US and parts of Canada are divided into ____ standard time zones.
6 time zones
91
At the end of the year, a company is responsible for giving each employee a(n)
W-2 form and wage and tax statement
92
Health insurance that protects you if injured on the job is
Workers compensation
93
The petty cash fund is normally used to pay for
minor business expenses such as postage
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Magnetic Media is ..?
Magnetic media is a storage format that uses magnetized particles to store and retrieve data. Common examples of magnetic media include:
Hard disk drives (HDDs)
Floppy disks or diskettes
Audio and video tapes
95
Special checks are ..?
A special check can refer to a payroll check that is issued manually outside of the regular payroll process.
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A voucher check is ..?
A check type that has vouchers attached to it that contain details of the transaction and is used for better record-keeping.
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Bookmarks are
a bookmark is a Uniform Resource Identifier (URI) that is stored for later retrieval in any of various storage formats.
98
A resume may also be referred to as a
Curriculum Vitae, or data sheet
99
After a job interview, the applicant should
write a follow up letter thanking him/her for the interview and reflect on the interview
100
Questions the job applicant may want to ask an interviewer include ..?
When interviewing for a job, a potential applicant might want to ask questions about the role's responsibilities, the company culture, career growth opportunities, the team dynamics, immediate projects, and how success is measured within the position. Ask relevant questions based on the job description and your research on the company .
101
The Table of Contents should be
A Table of Contents should be clear, organized, easy to read, and accurately reflect the content of the document, allowing readers to quickly locate specific information by listing all major sections and their corresponding page numbers.
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_____ are used to show comparisons in business reports.
Bar graph/chart
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Strategies to speak effectively include this first strategy..?
1. Be clear and concise
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Strategies to speak effectively include this second strategy..?
2. Prepare ahead of time
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Strategies to speak effectively include this third strategy..?
3. Be mindful of nonverbal communication
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Strategies to speak effectively include this fourth strategy..?
4. Watch your tone
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Strategies to speak effectively include this fifth strategy..?
5. Practice active listening
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Strategies to speak effectively include this sixth strategy..?
6. Build your emotional intelligence
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Strategies to speak effectively include this seventh strategy..?
7. Develop a workplace communication strategy
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Strategies to speak effectively include this eighth strategy..?
8. Create a positive organizational culture
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The Federal Social Security Act provides for
various benefits, including old-age benefits for retired workers aged 65 or older, unemployment insurance, assistance for the elderly, blind and handicapped, and assistance for dependent children. Signed into law by President Roosevelt on August 14, 1935
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An amendment of the Civil Rights Act of 1964 establishes
Forbade discrimination on the basis of sex, as well as, race in hiring, promoting, and firing. Prohibited discrimination in public accommodations and federally funded programs -> desegregation of schools
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Brief written documents that can explain or clarify policies, give instructions, and make announcements within the organizations are
memorandums
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A business whereby shareholders are not held responsible for all the actions of the manager is a
limited liability company (LLC): An LLC allows shareholders to only be personally liable for the company's debts up to their investment amount, preventing them from being personally pursued for liabilities beyond their shares.
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In processing incoming checks, the accounting clerk
Matches, batches and logs incoming checks and support documents and prepares multiple copies and a listing of all checks
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The steps (in order) involved in preparing paper records for filing are
collecting, inspecting, indexing, coding, cross-referencing, sorting
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The term digital imaging in business refers to..?
the process of reproducing an image and refers to the process for connecting all types of documents to digitized electronic data
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Audio-graphic conferencing is ...?
A form of teleconference which involves both the establishment of an audio link and a visual link via a shared white board.
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To create different headers and footers on odd and even pages, go to (...) dialog box and then to the (...) tab
To create different headers and footers on odd and even pages, go to the "Page Setup" dialog box and then to the "Layout" tab.
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Education should be listed on the resume...
Education should be listed on a resume in reverse chronological order, with the most recent degree or school attended first.
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Which tax is paid by both the employee and the employer on an employee's gross wages?
FICA (Federal Insurance Contributions Act) tax
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One of the most important career management tools is the...
Career Portfolio
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An (...) has no way of monitoring or adjusting itself.
An "open-loop system" has no way of monitoring or adjusting itself, as it lacks a feedback mechanism to assess its output and make necessary changes
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A corporation in England and Canada uses...
A corporation in England and Canada typically uses the abbreviation "Ltd" after its name, which stands for "Limited" and signifies that the company is a limited liability corporation
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A skills resume is also known as a...
functional resume
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A code of ethics adopted by a company will most likely include..?
honesty, integrity, fairness, respect, responsibility, adherence to laws, conflict of interest management, and clear procedures for reporting issues or concerns
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A business owned by a single individual is said to be a...
A business owned by a single individual is called a sole proprietorship.
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Employee lay-off laws include
Employee lay-off laws include the Worker Adjustment and Retraining Notification (WARN) Act, Final pay, and COBRA (Consolidated Omnibus Budget Reconciliation Act). Some states have their own form of WARN, which may add additional employer obligations
129
A good way for companies to minimize the risk associated with decision making is to...
conducting thorough risk assessments, developing mitigation strategies, information gathering, proactive collaboration and networking.
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A group of people write down and then share ideas to help solve a problem
When a group of people write down and then share ideas to help solve a problem, this process is called brainstorming
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In the semi-autocratic management decision style...
Subordinates may or may not be informed of the decision
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A manager will most likely use intuitive decision making when
A manager will most likely use intuitive decision making when they need to make a quick decision under time pressure with limited information, relying heavily on their experience and gut feeling to choose a course of action
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A communication method that is most appropriate for routine information is...
Email as it allows for concise, documented delivery of information that can be easily accessed and referenced later, making it ideal for regularly scheduled updates or standard notifications
134
Operating systems are made up of... ?
The main components of an OS mainly include kernel, API or application program interface, user interface & file system, hardware devices and device drivers.
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Significant advantages to using CAD are...?
Increased design accuracy and precision, faster design iterations, improved visualization capabilities, easier collaboration with other designers, reduced errors, streamlined design process, and the ability to quickly modify designs with minimal rework
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