Fgcgf Flashcards
(24 cards)
What is the primary legislation governing consumer protection in India?
The Consumer Protection Act, 2019.
True or False: The Consumer Protection Act, 2019 applies to all goods and services.
True.
Fill in the blank: The Consumer Protection Act provides for the establishment of _____ for the redressal of consumer grievances.
Consumer Disputes Redressal Commissions.
What are the three tiers of the Consumer Disputes Redressal Commission?
District Commission, State Commission, and National Commission.
What is the maximum claim amount for the District Consumer Disputes Redressal Commission?
Up to ₹1 crore.
Which body is responsible for the enforcement of consumer rights in India?
The Central Consumer Protection Authority (CCPA).
True or False: The CCPA can initiate class action suits on behalf of consumers.
True.
What is the time limit for filing a complaint under the Consumer Protection Act?
Within 2 years from the date of the cause of action.
Which of the following is NOT a consumer right under the Consumer Protection Act? A) Right to Safety B) Right to Information C) Right to Access Credit
C) Right to Access Credit.
What is the role of a consumer forum?
To resolve consumer disputes and provide redressal.
True or False: Consumers can file complaints against service providers for deficiency in service.
True.
What does ‘deficiency in service’ mean?
A failure to provide a service that meets the standards of quality, efficiency, and care.
Fill in the blank: The Consumer Protection Act allows consumers to seek _____ for unfair trade practices.
Compensation.
What is the role of the National Consumer Helpline?
To provide information and assistance to consumers regarding their rights and grievances.
True or False: The Consumer Protection Act, 2019 includes provisions for e-commerce.
True.
What is meant by ‘unfair trade practices’?
Any deceptive, misleading or unethical conduct in the course of trade.
Which authority can impose penalties for violation of consumer rights?
The Central Consumer Protection Authority (CCPA).
What is the maximum limit for claims in the National Consumer Disputes Redressal Commission?
Above ₹10 crores.
True or False: Consumers have the right to seek redressal for defective products.
True.
What is ‘product liability’ in the context of consumer protection?
The responsibility of manufacturers and sellers to compensate consumers for harm caused by defective products.
Fill in the blank: The Consumer Protection Act mandates that all advertisements must be _____ and not misleading.
Truthful.
What is the primary objective of the Consumer Protection Act?
To protect the interests of consumers and ensure their rights.
True or False: Only individuals can file complaints under the Consumer Protection Act.
False.
What is the significance of the Consumer Protection Act, 2019?
It strengthens consumer rights and provides a more robust framework for redressal.
