Final 100% Flashcards
(64 cards)
1
Q
To prepare for the fall resurgence ( contingency plan)
A
After hurricane Katrina…
A. Action plan
2
Q
Many companies have a that requires employees to use their company cell phones…
A
Policy
3
Q
Organization can also have several different kinds of……
A
Goals
4
Q
Each manager generally has responsibilities for setting goals that correspond to his or her
A
level
5
Q
One widely used method for formal goals strong
A
management by objectives
(widely used method for managing the goal-setting and planning processes concurrently to ensure that both are done effectively. Some firms call this approach management by objectives, or MBO)
6
Q
job enlargement is more work comared to job enrichment
A
Job enlargement
7
Q
Bride to bride Wedding
A
Single use plan
8
Q
A contingency plan
A
Develop after considering possible events
9
Q
Goals are set by
A
Time frame area level
10
Q
Correctly reflects relationship between goal setting and planning
A
Each process enhances the other
11
Q
Middle managers are most closely associated with organizational plans at the….
A
Tactical
12
Q
Involves balancing and reconciling possible conflicts among goals…
A
Optimization
13
Q
Manage stress
A
All of these choices
14
Q
Following statements describe the major differences between Type B and TYPE A individuals
A
Type b have a more balanced approach to life
15
Q
Individual level of job satisfaction
A
All of these choices
16
Q
Personal factors such as..
A
Job satisfaction
17
Q
Degree to which and individual is willing to take chances
A
Risk propensity
18
Q
Not a characteristic of a type a person
A
Patience
19
Q
Types of budgets used by organization except
A
Personal budget
20
Q
Profits or loss
A
Income statement
21
Q
Forecasting organization
A
Balance sheet
22
Q
Delegation
A
Enables managers to get work done
23
Q
regional
A
Functional
24
Q
Determines individual work related responsibilities
A
Job design
25
Advantage of job specialization
Employees become experts
26
Systematic rentention of power and decision making
Centralization
27
Individual are less competitive, less devoted to work and have weaker sense of time urgency
Type B
28
Feeling of exhaustion that may develop when someone’s stress
Burnout
29
All are Five big personality traits except
Loyalty
30
Provide in psychological contract except
Agreeableness
31
Fate. Chance luck
External locus of control
32
Behaves directly impacts consequences
Locus of control
33
Six building blocks
Delegating
34
Extent to which the worker knows how well the job is being performed
Feedback
35
Departmentalization is grouping jobs involving the same or similar activities
Functional
36
Dell sells desktops laptops and accessories. This is an example of the use of
Product departmentalizations
37
The primary reason for.. to get work done
Delegation
38
If joe works as welder...
Job oration
39
Span of management will be
Narrow
40
Behavior directed at gaining power and controlling the behavior of others
Machavilessim
41
Pay jobs security benefits career opportunities and status are some...
Inducements
42
Individuals are aggressive impatient and very orientated
Type A
43
Betty feels stressed, her boss expects her to run a big event and in the same night
Role conflict
44
Ability of an individual to generate new ideas
Creativity
45
Response to strong stimulus
Stress
46
Coworkers does acceptable work in terms of production... probably not a
Organizational citizenship
47
Individual belief capability of performing task
Self efficacy
48
Important because they are the mechanism through which most people express their feelings
Attitudes
49
Financial statements, revenues
Income statements
50
Framework
Budgets
51
Boundaries
Control
52
Group resources
True
53
what are the stages of team development?
Forming: A group of people comes together to accomplish a shared purpose.
Storming: Disagreement about mission, vision, and ways to approach the problem or assignment are constant at this stage of development.
Norming: The team has consciously or unconsciously formed working relationships that are enabling progress on the team’s objectives
Performing: Relationships, team processes, and the team’s effectiveness in working on its objectives are syncing to bring about a successfully functioning team.
Adjourning: The team has completed its mission or purpose and it is time for team members to pursue other goals or projects
54
what are the five stages of the consumer buying decision process?
Need recognition
is the first stage of buying decision process, buyer identify a need or identify a problem.
Information search
comes second in consumer decision process stage.
Evaluation of Alternatives
consumers use information to get at a set of final brand choices.
Purchase intentions
develop in the evaluation phase after the buyer ranks the brand.
Purchase Decision
Postpurchase Behavior
9a product is bought but the marketer’s job does not end)
55
what are the four stages of the product life-cycle?
introduction state
Growth stage
Maturity stage
Decline stage
56
what are the seven phases of new-product development?
1. Idea generation (Idea Formulation)
2. Screening of ideas (Evaluation)
3. Concept Testing
4. Business analysis
5. Product development
6. Test marketing
7. Commercialization (Market Introduction)
57
what are the three levels of brand loyalty?
Behavioral Loyalty. A customer who buys from the same shop or same place on a regular basis demonstrates behavioral loyalty. ...
Attitudinal Loyalty. Attitudinal loyalty is when customers genuinely feel good about purchasing from a business. .
True Loyalty.
58
what are the five steps of discounts for business products?
```
Bundled discount
Prepayment Discount
Volume Discount
Event/Seasonal Discounts
Free Shipping
```
59
what are the five categories of pricing strategies?
Cost-plus pricing—simply calculating your costs and adding a mark-up
Competitive pricing—setting a price based on what the competition charges
Value-based pricing—setting a price based on how much the customer believes what you’re selling is worth
Price skimming—setting a high price and lowering it as the market evolves
Penetration pricing—setting a low price to enter a competitive market and raising it later
60
what are the eight major steps in developing an advertising campaign?
1. Market research: Before you even start thinking about where you might want to place an ad or even what it could look like, it’s important to do at least some basic research
2 budgeting
3setting goals
4 Advertising venue (The website, tv station, newspaper, radio station, magazine or other advertising venue you place your ad with is a crucial decision)
5 Choosing creatives: Unless you’re planning to write, shoot and design every part of your ad, you’ll probaably need to bring in some help
6 Design and wording: While you may not have a lot of actual writing and designing to do for your ad
7 Placing the ad: Once you have a finished ad in hand, it’s time to actually place it with your preferred advertising venue
8 Evaluation: Depending on your ad, how you evaluate it can vary. If it included a coupon, for instance, you can simply count how many customers brought in the coupon
61
what are the six steps of the personal selling process?
```
.propecting
prea-approach
approach
presentation and demonstration
overcoming objections
closing
```
62
what are the four common types of publicity?
```
Advertising
Sales promotion
Personal seliing
Public relations Publicity
Direct marketing
```
63
identify and describe the major ingredients of a promotion mix?
advertising
any paid form of non-personal presentation and promotion of goods and services by the identified sponsor in the exchange of a fee.
Personal Selling
traditional forms of promotional tool where in the salesman interacts with the customer directly by visiting them.
sales promotion
is the short term incentives given to the customers to have an increased sale for a given period.
public relations
try to build a favourable image in the market by creating relations with the general public.
direct marketing
with technology, companies reach customers directly without any intermediaries or any paid medium.
64
is operations management relevant to nonbusiness organizations such as colleges and hospitals? Why or why not?
operations Management Research
is highly relevant to hospitals when it comes to analyzing efficiency of the beds, equipment, machinery, ER and doctors.
With colleges, it's similar. You can identify, class sizes expected enrollment, allocation of professors, labs, machines and equipment.
Also, helpful in managing other resources such as on-campus transit networks, police/security and other such utilities.
