Final Flashcards by Annette Pecak

List 6 sections that frame an email

greeting
client name
line break
clear and concise response
closing comment
signature

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missing charges can be facilitated with the use of Cubex

T/F

True

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All communications must be recorded in a patient medical record pertaining to that client.
T/F

True

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The 3 resume formats are:

chronological, functional and combination

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Telemedicine provides what capabilities to a clinic

video and chat
email invitations
launch video directly from the computer
record video/chat consult and load directly to medical record

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What two values are recorded when running a PCV?

RBC count and total solids or protein is acceptable

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a skin scraping is necessary to find the sarcoptes mite

T/F

False-it is demodex

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it requires two passes for AVImark to transfer practice data from another software program
T/F

True

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To request a staff member to perform a task in AVImark what can you use?

worklist

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how do you place a date stamp in AVImark?

ctrl D

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Once a pet leaves the shelter their paper records are filed away and not easily accessible.
T/F

True-this is why PetPoint is utilized

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person view report in PetPoint gives you what information

historical interactions
surrender info
adoptions
financial transactions

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When creating a budget what lists do you need to create? (6)

revenue types
expenses
net loss
net gain
salaries
supplies

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hours worked times hourly pay is your net income

T/F

False-this is the gross

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List the 4 intakes in Petpoint

surrender
stray
return
transfer

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What is deducted from your paycheque routinely

CPP
EI
income tax
benefits
RRSP

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what are the 3 outcomes in PetPoint?

adoption
return to owner
transfer

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When you schedule a future appointment for a client while they are in an appointment it is known as

forward booking

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How do you indicate a patient alert is medical in AVImark?

check off medical in the alert box

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Radiography uses high frequency sound waves to produce images of structures within the body
T/F

F-this is ultrasonography

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A functional resume focuses on skills, de-emphasizing the gaps in employment
T/F

True

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List 4 reasons written skills are important to VAs

writing emails to clients and the industry
writing in legal medical records
writing cover letters and resumes
creating check lists and protocol forms for hospitals

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Why is it important to record all communications? (4)

have record of discussion
confirmation of what was said
continuity if client calls back
all staff have clear description of conversations that have occurred

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Why must medical notes be professional?

records may be transferred or seen by client

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Medical records are legal/confidential documents. | T/F

True

Can a client get a refill on a medication that can't stop if they are overdue for bloodwork or a physical exam?

Yes. DVM authorizes refill and they book needed appointment when they pick it up

Appropriate writing skills directly transfers into the ability to obtain a work placement. T/F

True

List 5 items a cover letter should or should not do:

- why you are writing it - don't regurgitate your resume - know your audience - begin with the problem - tell a story

your full address should always be on your resume | T/F

False

When describing work experience on a resume what are the 3 parts of a strong bullet?

1. action verb 2. quantifiable point 3. specific job related duty

Your resume should be no smaller than 9pt | T/F

True

A benchmark is a standard or point of reference against which things may be compared or assessed. T/F

True

A direct cost in a veterinary hospital would be IV catheters. T/F

true

If we wanted a 20% profit on an item that is 40.00 how much do we need to sell it for?

40 x .20 = 48.00

what would you define as sticker shock?

The astonishment at the fee associated with a service without having details on what that fee is providing. Cost without value.

On average a single DVM loses $64,000.00 a year in missed charges. T/F

True

What are the 5 freedoms for animals?

1. freedom from hunger and thirst 2. freedom from discomfort 3. freedom from pain, injury and disease 4. freedom to have normal behaviour 5. freedom from stress and fear

Reconciliation is processing the "end of day" for finances | T/F

True

A report for total sales and sale category breakdown is known as:

Daily flow sheet

The cash drawer will contain a float for what purpose?

change for clients

A flex account that can be utilized for a client in need is known as a

compassion account

methods of payment include: (6)

1. cash 2. credit card 3. debit 4. e-transfer 5. cheque 6. payment plan (RARE)

On average the percentage paid on credit card transactions is

In order for a cheque to be accepted by a bank it must have:

1. a correct date (watch for stale dates-particularly in the new year-6mths is often too old) 2. signature 3. amounts filled in correctly 4. payable to 5. account #'s visible (there are professional bad cheque writers-buy themselves time)

Telemedicine provides: i. Video and chat ii. Email invitations iii. Launch video directly from computer iv. Record video/chat consult and loads into medical record v. all of the above

all of the above

List six tests that we perform in house on a patient.

i. 6 panel ii. 10 panel iii. 17 panel iv. lytes v. CBC vi. T4 + SDMA vii. Blood smear viii. PCV ix. Fecal x. U/A xi. Cytology xii. Mite check xiii. Snap test

In AVImark what function is considered "your friend" when navigating through the software?

R click

What body organ resembles a tomato and is easily identifiable on an ultrasound?

kidney

What online service allows clients to order food and supplies for their pet?

The VetStore

Why is a food packaging change a concern for the veterinary industry?

a) Clients shop by packaging | b) Could be difficult for clients to figure out new bags

What 5 snap tests do we perform in the SPCA veterinary hospital

i. FIV/FELV ii. 4DX iii. giardia iv. parvo v. proBNP

Bone appears white on a radiograph because the bone absorbs the x-ray energy and does not expose the film. T/F

True

A pay stub is legal proof of your employment T/F

True

You can only insert a table in Outlook by copying and pasting a created table in excel. T/F

False

Which button is used to assign a tag to an email message? a) Follow-up b) categorize c) unread/read d) all of the above

d) all of the above

In Calendar, in Microsoft Outlook, you have the ability to overlay two different calendars or view them side by side: T/F

True

Which of the following is not on the home ribbon of word? a) columns b) font colour c) change style d) font

columns

there is only one type of bullet point style that can be used in word. T/F

False

How would you switch the layout of a word document from portrait to landscape? a) columns b) styles c) orientation d) margins

orientation

You are only able to access documents created online with OneDrive browser. T/F

False

What permission is not available to choose from when sharing a document with other people? a) people in your organization b) external contacts c) anyone d) specific people

external contacts

Why do we use sharepoint? a) share documents b) business intelligence c) collaboration d) all of the above

all of the above

What type of site is not an option available to create in sharepoint? a) team site b) document site c) communication site

document site

In Powerpint, a new presentation can be created from a) blank presentation b) existing presentation c) design template d) all of the above

all of the above

In powerpoint you can duplicate a previous slide. T/F

true

using a hyperlink is the only way to view a video in powerpoint. T/F

False

Which of the following is not a term of microsoft excel? a) cells b) document c) columns d) rows

document

in excel the following will not cut information a) selecting edit>cut from the menu b) click the cut button on the standard c) pressing Ctrl C d) pressing Ctrl X

pressing Ctrl C

In Excel, you can copy data or formulas: a) With the copy, paste and cut commands on the edit menu. b) with commands on a shortcut menu c) with buttons on the standard toolbar d) all of the above e) none of the above

all of the above

Final Flashcards

(69 cards)