final!!! Flashcards
Explain the aims of nursing as they interrelate to facilitate maximal health & quality of life for patients
patient centered care in order to promote better health care based upon their needs
Discuss professional behaviors that are consistent with those of a professional nurse
No gossip, be courteous, kind, dress appropriately, respectful, respect privacy, cultural awareness, advocate, responsibility, and accountability
Clear communication, Nursing organization (ANA), correct body language & word choice, Certifications
Referent (describe comm.process)
the incentive or motivation for comm. between 2 people
Sender (describe comm.process)
The person who initiates & transmits the message
Receiver (describe comm.process)
The person to whom the sender aims the message & who interprets the senders message
Message (describe comm.process)
The verbal & nonverbal information the sender expresses & intends for the receiver
Channel (describe comm.process)
the method of transmitting & receiving a message
Ex: sight, hearing, touch, facial expression, & body language
Environment (describe comm.process)
The emotional & physical climate in which the comm. takes place
Feedback (describe comm.process)
Can be verbal, nonverbal, + or -
The message the receiver returns to the sender that indicates the receipt of the message
An essential component of ongoing communication
Interpersonal variables (describe comm.process)
Factors that influence comm. between the sender & receiver (educational & developmental levels)
Factors that influence communication
Dementia
Hearing loss (sensory deficit)
Cultural diff
Language barrier
environmental
Identify ways individuals send messages through nonverbal communication
Body language (posture & gait)
Facial expression, eye contact (varies with culture) & gestures.
Personal space
Barriers of communication & how to combat
Cultural: cultural competence
Language barriers: interpreter, address pt directly
Speech/Hearing: use uncomplicated words, avoid med term, speak at slower pace, make sure room is well lit & limited noise & distractions. Face the pt & make sure they have their assistive devices.
Time (discuss therapeutic communication techniques)
Plan & allow adequate time to communicate with others
Active Listening (discuss therapeutic communication techniques)
convey intrest, trust & acceptance
Caring attitude (discuss therapeutic communication techniques)
show concern & facilitate an emotional connection among nurses, pts, families, & significant others
Honesty (discuss therapeutic communication techniques)
be open, direct, truthful, & sincere
Trust (discuss therapeutic communication techniques)
demonstrate to clients, families, & significant others that they can rely on nurses without doubt, question, or judgement
Empathy (discuss therapeutic communication techniques)
Convey an objective awareness & understanding of feelings, emotions, & behavior of clients, families & significant others, including trying to envision what it must be like to be in their position
Nonjudgemental attitude (discuss therapeutic communication techniques)
A display of acceptance of pts, families, & significant others encourages open, honest communication
Describe the role that communication plays in planning pt centered care
keeps the client involved in their own care
Not social or reciprocal
Describe the role that communication plays in planning client centered care
It incorporates the whole patient, we learn about cultural beliefs & practices and also express how we feel through communication
Describe effective communication interventions for clients with impairments in communication
Medical interpreters, Make sure assistive devices are working and available.
SOLER
S: encourages the listener to sit (if possible) facing the patient
O: reminds the nurse to maintain an open stance or posture while listening
L: suggests that the listener lean toward the speaker, positioning the body in an open stance
E: refers to maintaining eye contact without standing
R: reminds the nurse to relax. Demonstrating relaxation during a conversation encourages the person sharing to continue. It also conveys a sense of attention, interest, & comfort with the subject being shared