FINAL

Question 1

communication about mental health - RMTs ROLE

Answer 1

-act in best interest of patient
-offer compassion
-pay attention to signs
-make suggestions for support
-create environment of safety

Question 2

6 basic facial expressions

Answer 2

anger
disgust
fear
joy
sadness
surprise

Question 3

biopsychosocial model

Answer 3

biological
social & environmental
psychological

Question 4

universal infection control procedure

Answer 4

hand washing
protective barriers
personal protective equipment
hygiene
safe handling/ disposal of contaminated containers

Question 5

SMART goals

Answer 5

S - specific
M - measurable
A - achievable / attainable
R - relevant / realistic
T - timely

Question 6

PASSIVE - no response at all

Answer 6

client: expects therapist to “know” how they are feeling, afraid to speak up
therapist: believe they are “bad” instead of reflecting on feedback

Question 7

PASSIVE AGGRESSIVE - “hidden” feelings are apparent

Answer 7

-sarcasm, stubbornness, manipulation
Clients: may be displaying transference
Therapists: may blame, may inadvertently/ purposefully change the treatment

Question 8

AGGRESSIVE – outright aggressive behavior

Answer 8

Client: can be asking something inappropriate like sexual favors or billing they know is illegal, being persistent with inappropriateness
Therapist: never okay

Question 9

ASSERTIVE

Answer 9

Behaves confidently & is not afraid of what they want or believe

Question 10

AIM of Public Health – what is public health?

Answer 10

Protection
Prevention
Promotion

Advocacy
Education
Wellness

Question 11

Professional Misconduct

Answer 11

INQUIRY PROCESS → DISCIPLINE PROCESS
-they may dismiss complaints

Question 12

Social Determinants of health – what are they?

Answer 12

Economic stability
Education
Social & community context
Health & health care
Neighborhood & built Environment

Question 13

If there is an issue with a coworker, what might you do prior to reporting? What is the duty to report?

Answer 13

Talk to/ address your colleague FIRST
-Request to have a conversation
-Describe your feelings
-Description of behavior / issues
-Request for change

Question 14

COLLUDE

Answer 14

to agree or cooperate secretly for a fraudulent or otherwise illegal purpose

Question 15

SOMATIZATION

Answer 15

Psychological memory manifesting as physical symptoms

Question 16

COGNITIVE SYMPTOM

Answer 16

can make you feel exhausted, overwhelmed, stressed, anxious, depressed, sad
-memory loss
-difficulty speaking
-difficulty understanding

Question 17

PHYSICAL SYMPTOM

Answer 17

Something a person feels or experiences that may indicate they have a disease / condition

Question 18

TOUCH-TRIGGERED RESPONSE

Answer 18

-numbness
-pain referral patterns
-ticklishness
-tears
-cold / jittery

Question 19

EMPATHY

Answer 19

Ability to understand & share the feelings of another

Question 20

TRANSFERENCE

Answer 20

Client projects feelings that come from their own personal experience / attitudes onto therapist

Question 21

COUNTERTRANSFERENCE

Answer 21

Therapist projects feelings that come from their own personal experience / attitudes onto client

Question 22

Non-verbal Communication

Answer 22

55% non-verbal
38% paraverbal
7% verbal

Question 23

VERBAL

Answer 23

Words “spoken”

Question 24

PARA-VERBAL

Answer 24

(vocalics) – how words are spoken
-pitch
-tone

Question 25

NON-VERBAL

Answer 25

What is happening other than words

Question 26

VOCALICS

Answer 26

nonverbal uses of the voice that indicate emotion “Para-verbal” communication

Question 27

KINESICS

Answer 27

body movements & gestures Hand gestures Body language: -Orientation -Shoulders elevated / slumped -Rib cage positioning, mobility -Body twitching / jumping -Foot position

Question 28

HAPTICS

Answer 28

communication via touch Hugs Friendly touches Supportive touches Massage

Question 29

PROXEMICS

Answer 29

amount of space that people feel it necessary to set between themselves & others

Question 30

CHRONEMICS

Answer 30

use of time in nonverbal communication How we perceive & value time How we structure time How we react to time

Question 31

Practice Environment

Answer 31

refers to the physical environment where the (RMT) delivers treatment and provides care to patients, as well as to the objects and equipment within that environment

Question 32

Patient First Language

Answer 32

Emphasize the person, not the condition “My client with a disability” NOT “my disabled client”

Question 33

TRAUMA

Answer 33

Result of removal of choice Forced to participate in / observe a traumatic event Has no control Sees no way out Can result in neuroplasticity Can result in DNA changes

Question 34

SOCIAL HISTORY

Answer 34

“I would love to help you get back to your life” Work Hobbies & activities Family support Diet & exercise ADL’s

Question 35

PAST MEDICAL HISTORY

Answer 35

"Are there any other medical conditions or procedures that i should know about?” Encourage them to tell you everything (remote illness, surgery) Medications Allergies Family history

Question 36

“I STATEMENTS”

Answer 36

Communication Deliver clear messages – plain language “I feel” *this is how it feels from my perspective Explain boundaries clearly Answer legitimate questions Call for help if needed

Question 37

VALIDATION

Answer 37

Client-centered care Making something acceptable / approved

Question 38

CHIEF COMPLAINT

Answer 38

“Why are you here” Symptoms Mechanism of injury Timelines

Question 39

ANOREXIA

Answer 39

Eating disorder causing people to weigh less / extreme weight loss Not eating "skinny queen"

Question 40

Confidentiality

Answer 40

You need consent from client to communicate with anyone about their care You only share what you need to, and what client gives you permission to

Question 41

Expectation of special status

Answer 41

Feeling entitled, asking for favors Seeking confirmation of special status Trying to charm therapist Misinterpreting therapists care as friendship or more

Question 42

Plain Language – COMPREHENSION BARRIERS

Answer 42

Education level Language Background Client characteristics discussed earlier Trust Physical barriers