Final Flashcards

1
Q

Financial and Nonfinancial Performance Measures Includes:

What is the name of the
measurements combined?

A

Financial Perspective
Customer Perspective
Internal-Business-Process Perspective
Learning and Growth Perspective

Balanced Scorecard

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2
Q

Financial perspective goal & metrics

A

Evaluate profitability of a strategy and the creation of shareholder value

Earnings
Return on Investment
Residual Income
Economic Value Added

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3
Q

Customer perspective goal & metrics

A

Identifies targeted customer and market segments and measures the company’s success in these segments

Market Share
Customer Satisfaction
Brand Image
Repeat Customers

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4
Q

Internal-Business-Process Perspective goal & metrics

A

Focused on internal operations that create value for customers that, in turn, help achieve financial performance

Customer Service Time
Reductions in scrap, spoilage, rework
Efficiency
Cost Effectiveness

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5
Q

Learning and Growth Perspective goals & metrics

A

Identifies the people and information capabilities necessary for an organization to learn, improve, and grow

Employee Training Hours
Employee Retention
Process Improvements Implemented

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6
Q

Return on Investment definition and formula

A

(ROI) is an accounting measure of income divided by an accounting measure of investment
- Blends together all “ingredients” of profitability and can be compared to other opportunities
- ROI=Income/Investment
- ROI=Income/Revenues X Revenues/Investment
- ROI = Return on Sales X Investment Turnover

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7
Q

Residual Income definition and formula

A

an accounting measure of income minus a dollar amount for required return on some measure of investment

Residual Income = 𝑰𝒏𝒄𝒐𝒎𝒆 − (𝑹𝒆𝒒𝒖𝒊𝒓𝒆𝒅 𝑹𝒆𝒕𝒖𝒓𝒏 𝒙 𝑰𝒏𝒗𝒆𝒔𝒕𝒎𝒆𝒏𝒕)

Favored by some companies because managers might concentrate on maximizing $, not %

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8
Q

Economic Value Added definition and formula

A

a variant of Residual Income

𝑬𝑽𝑨 = 𝑨𝒇𝒕𝒆𝒓𝑻𝒂𝒙 𝑶𝒑. 𝑰𝒏𝒄𝒐𝒎𝒆 − [𝑾𝑨𝑪𝑪 𝒙 (𝑻𝒐𝒕𝒂𝒍 𝑨𝒔𝒔𝒆𝒕𝒔 − 𝑪𝒖𝒓𝒓𝒆𝒏𝒕 𝑳𝒊𝒂𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 )]
WACC = Weighted Average Cost of Capital
After-Tax Operating Income = Operating Income x (1-Tax Rate)

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9
Q

Details to consider for performance measurement

A

Time Horizons
Alternative Definitions of Investment
Alternative Asset Measurements

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10
Q

Time horizons for performance measurement

A

1 year vs multiple years
Actions for short-run not necessarily beneficial for long-run
Some investments don’t generate immediate returns

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11
Q

Alternative Definitions of Investment for performance measurement

A

The denominator of the ROI equation

Total Assets Available
Total Assets Employed (excludes “idle” assets)
Assets Employed less Current Liabilities
Stockholders’ Equity

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12
Q

Alternative Asset Measurements for performance measurement

A

Current Cost – Cost to purchase asset today
Gross vs Net Book Value

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13
Q

Target Levels of Performance and Feedback

A

Set meaningful targets
Be clear with whether historic or current costs are being used
Continuous Improvement Targets

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14
Q

Performance of Managers vs. Team for rewards

A

Creating Incentives vs. Imposing Risk
Intensity of Incentives
Benchmarks and Relative Performance Evaluation
Performance Measures at Individual Level

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15
Q

Incentives vs. Risk for employee effort

A

Idea of “moral hazard” – employee prefers to give less effort than
employer would prefer, and employer can’t monitor them
Flat Salary – Little Incentive to do more than the bare minimum
All Performance-Based Pay – Risky to employee, and incentivizes
risk taking
Combo of both balances both incentives and risks

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16
Q

Intensity of Incentives for effort

A

Use performance metrics that manager actually has influence over
Salary is more attractive when it is hard to find measures that manager has influence over, or evaluate those measures
In some instances, non-financial measures are more influenced by manager performance
Combo of both balances both incentives and risks

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17
Q

Benchmarks for expectations

A

Peer groups – how are they set, who is in them
Relative Performance Evaluation
Benchmarking could reduce coordination/cooperation

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18
Q

Performance Measures at Individual Level

A

Performance measures for work that requires multiple tasks
Performance Measures for team activities

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19
Q

Multiple Tasks performance measures

A

Most employees do more than one thing at their job
Need to measure and compensate on all aspects

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20
Q

Team Based Incentives for compensation

A

Reward employees based on how well team performs
Team bonuses on top of individual pay
Freeloader problem

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21
Q

Decision Making Choice Types

A

Special Orders
Make or Buy
Add or Drop
Equipment Replacement

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22
Q

Relevant Costs for decision making definition

A

expected future costs/revenues that differ among courses of action being considered
Occur in the future
Differ among alternatives

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23
Q

Quantitative Factors Relevant Costs

A

outcomes we can measure with numbers
Financial – costs, revenues
Non-financial – development times, on-time deliveries

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24
Q

Qualitative Factors Relevant Costs

A

outcomes that are difficult to measure with numbers
Often non-financial – employee morale, brand reputation

25
Possible mistakes in Relevant Cost Analysis
Incorrect General Assumptions – i.e., all variable costs relevant and fixed costs irrelevant Including Irrelevant Costs Using same per unit fixed costs at different output levels
26
Insource/Outsource & Make/Buy Decision Making definition and other possible considerations
Decisions about whether a producer of goods or services will insource/outsource are called make or buy decisions Retention/monitoring of quality if we produce in-house Outsourcing allows focus on developing others products Reliance on suppliers is risky – costs, supply chain, quality
27
Incremental vs Differential Costs and revenues
Incremental costs/revenues are the additional total costs/revenue incurred from an activity Differential costs/revenues are the difference in costs/revenues between two alternatives
28
Total Alternatives vs Opportunity Costs
Total Alternatives Approach evaluates the future costs and revenues for all products Opportunity Cost Approach evaluates the incremental costs and the opportunity cost (foregone profit) of other alternative
29
Equipment Replacement relevant costs
When it comes to replacing equipment, book value (Cost minus accumulated depreciation) is IRRELEVANT Relevant - disposal value of old machine, cost of new machine Irrelevant - Book value of old machine, loss on disposal of old machine
30
Three major factors that affect pricing decisions are
Customers - have an effect on demand for product/service; managers examine pricing decisions through eyes of customers Competitors - Managers need to be aware of actions of competitors; when competition exists, managers will attempt to learn the price of competitors Costs - lower production costs means managers will supply more, supply product as long as revenue from additional units exceeds costs, set prices that makes product attractive while maximizing operating income
31
Price control of Customers vs. Competitors vs. Costs
Perfect Competition: little price control Monopoly: Total Cost Control Somewhere in Between: Value placed on product by customer, prices charged by competitors, costs influence supply
32
Costing and Pricing for the Long Run
Long run pricing is a strategic decision designed to build long run relationships with customers - consistent price To charge a stable price in the long run, and earn the targeted return, managers must know and manage all future and indirect costs - need to cover product and period cost to get operating income
33
Four Purposes of Cost allocation
Provide information for economic decisions - choose price and quantity Motivate managers and other employees - goals, save and reduce costs Justify costs or compute reimbursement amounts Measure income and assets - reporting to financial documents
34
Two methods of Determining Long Run Pricing
Market-Based: Answers the question “Given what customers want and how our competitors will react, what price do we charge” Cost-Based: Answers the question “Given what it costs us to make our products, what price do we charge that will recoup those costs and achieve a target return”
35
Calculating Product Costs for Long-Run Pricing
We already know how to do this for manufacturing costs! Since we need to know ALL costs, we need to determine per unit costs for non-manufacturing costs as well
36
Market-Based Approach for Pricing
Understand Customers’ Perceived Value Competitor Analysis Implement Target Pricing and Costing - Develop Product - Choose Target Price - Derive Target Cost - Perform Value Engineering
37
Target Operating Income and Cost per Unit
Target Operating Income per Unit is the operating income a company wants to gain per unit sold Target Operating Income is usually a function of a desired return on investment Target Operating Cost per Unit is the estimated long run cost that allows a company to achieve its Target Op. Income per Unit Target Op Cost per Unit = Target Price – Target Op Income per Unit
38
Value Engineering
Systematic evaluation of all parts of the value chain Goal is to find areas to reduce costs and achieve acceptable quality
39
Cost Incurrence and Locked-In Costs
1. A Value-Added cost is a cost that, if eliminated, would reduce actual or perceived value of product/service 1. A non-value-added cost is a cost that, if eliminated, would not reduce the actual or perceived value of product or service 2. Cost Incurrence describes when a resource is consumed to meet a specific objective - when cost incurred 3. Locked-In Costs are costs that have not yet been incurred, but will be incurred in the future based on past decisions - not incurred but will be
40
Value-Chain Analysis
Understand customer requirements and value vs. non-value added costs Anticipate how costs are locked in before they are incurred Use cross-functional teams to redesign products and processes to reduce costs/meet customer needs
41
Cost-Based Pricing Approach
Given what it costs us to make our products, what price do we charge that will recoup those costs and achieve a target return General formula for the cost-based approach is to add a markup to the product cost (also referred to as “cost plus”)
42
Cost-Based Markup Calculation
To determine the markup they place on the product, firms will again look at the target rate of return on investment Target Operating Income = Target Rate of Return x Investment Required Return Rate X Investment = TOI
43
Why total cost for Cost-based
Allows for calculation of “full recovery” of costs, and not just concerned with covering variable component Price Stability – limits ability of sales people to cut prices Simplicity – Don’t need to dig into as many pricing patterns to separate fixed and variable components
44
Non-Cost Factors in Pricing Decisions
Predatory Pricing - act of deliberately pricing below costs to drive out competition in an effort to restrict supply, and then drive up prices, illegal in the US Collusive Pricing - occurs when companies in an industry conspire in pricing and product decisions to restrain trade, illegal under antitrust law Price Discrimination - practice of charging different customers different prices for the same goods or services, arises as a result of demand elasticity/inelasticity, legal as long as prices are justified and not intended to prevent competition International Pricing - prices charged in different countries may vary due to different economic and requalty factors, dumping is when a foreign company sells product in another country below market value, and harms industries in that country, countries could impose anti-dumping duty Peak Load Pricing - practice of charging a higher price for same service when demand approaches physical limit of capacity, when demand is high customers willing to pay more
45
Customer Profitability Profile can help a company:
Expand relationships with profitable customers Change behavior patterns of unprofitable customers Highlight that a small percentage of customers contributes a large percentage of operating income (Pareto Principle) - 80/20
46
Other items to consider when prioritizing customers
Likelihood of customer retention Potential for Sales Growth Long-Run Customer Profitability Increases in overall demand from having “references” Ability to learn from customers
47
Four Criteria of Cost Allocation Decisions - how to choose cost drivers
Cause and Effect: identify variables that cause resources to be used; likely most credible Benefits Received: identify beneficiaries of outputs of cost object, and allocate in proportion to benefits received (e.g., advertising) Fairness or Equity: Often used in gov’t contracts when cost allocations exists for establishing a “fair” price Ability to Bear: Allocate costs in proportion to the cost object’s ability to bear costs allocated to it
48
Fully Allocated Customer Profitability
When it comes to determining items we care about, such as pricing, there are other indirect costs we need to consider, such as advertising, administration, R&D, etc. Allocating these costs, as well as the other customer specific costs we have been talking about give us a picture of fully allocated customer profitability
49
Variances definition, unfavorable vs favorable
A Variance is the difference between actual results and expected performance (budgeted performance) A Favorable Variance has the effect of increasing operating income, relative to budget A Unfavorable Variance has the effect of decreasing operating income, relative to budget
50
Static Budget Variance
the difference between the actual amount and the original budgeted amount
51
Flexible budget variance
the difference between the actual amount and the amount from the flexible budget
52
Sales Volume Variance
the difference between the original budgeted amount and the amount from the flexible budget
53
Sales-Mix Variance definition and formula
the difference between budgeted contribution margin for the actual sales mix and the budgeted contribution margin for the budgeted sales mix 𝑆𝑎𝑙𝑒𝑠 𝑀𝑖𝑥 𝑉𝑎𝑟 = 𝐴𝑐𝑡𝑢𝑎𝑙 𝑇𝑜𝑡𝑎𝑙 𝑈𝑛𝑖𝑡𝑠 𝑥 (𝐴𝑐𝑡𝑢𝑎𝑙 𝑀𝑖𝑥 % − 𝐵𝑢𝑑𝑔𝑒𝑡𝑒𝑑 𝑀𝑖𝑥 %) 𝑥 𝐵𝑢𝑑𝑔𝑒𝑡𝑒𝑑 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛 𝑀𝑎𝑟𝑔𝑖𝑛
54
Sales-Quantity Variance definition and formula
he difference between budgeted contribution margin based on actual total units sold at the budgeted sales mix and the static budget CM 𝑆𝑎𝑙𝑒𝑠 𝑄𝑢𝑎𝑛𝑡𝑖𝑡𝑦 𝑉𝑎𝑟 = (𝐴𝑐𝑡𝑢𝑎𝑙 𝑇𝑜𝑡𝑎𝑙 𝑈𝑛𝑖𝑡𝑠 𝑆𝑜𝑙𝑑 − 𝐵𝑢𝑑𝑔𝑒𝑡𝑒𝑑 𝑇𝑜𝑡𝑎𝑙) 𝑥 𝐵𝑢𝑑𝑔𝑒𝑡𝑒𝑑 𝑀𝑖𝑥 % 𝑥 𝐵𝑢𝑑𝑔𝑒𝑡𝑒𝑑 𝐶𝑀 𝑝𝑒𝑟 𝑈𝑛𝑖𝑡
55
Market-Share Variance definition and formula
the difference in budgeted contribution margin for actual market size (in units) caused solely by actual market share being different from budgeted market share 𝑀𝑎𝑟𝑘𝑒𝑡 𝑆ℎ𝑎𝑟𝑒 𝑉𝑎𝑟 = 𝐴𝑐𝑡𝑢𝑎𝑙 𝑀𝑘𝑡 𝑆𝑖𝑧𝑒 𝑖𝑛 𝑈𝑛𝑖𝑡𝑠 𝑥 (𝐴𝑐𝑡𝑢𝑎𝑙 𝑀𝑘𝑡 𝑆ℎ𝑎𝑟𝑒 − 𝐵𝑢𝑑𝑔𝑒𝑡 𝑀𝑘𝑡. 𝑆ℎ𝑎𝑟𝑒) 𝑥 𝐵𝑢𝑑𝑔𝑒𝑡𝑒𝑑 𝑊𝐴𝐶𝑀
56
Market-Size Variance definition and formula
the difference in budgeted contribution margin at budgeted market share caused solely by actual market size in units being different from budgeted market size in units 𝑀𝑎𝑟𝑘𝑒𝑡 𝑆𝑖𝑧𝑒 𝑉𝑎𝑟 = (𝐴𝑐𝑡𝑢𝑎𝑙 𝑀𝑘𝑡 𝑆𝑖𝑧𝑒 𝑖𝑛 𝑈𝑛𝑖𝑡𝑠 − 𝐵𝑢𝑑𝑔𝑒𝑡𝑒𝑑 𝑀𝑘𝑡 𝑆𝑖𝑧𝑒) 𝑥 𝐵𝑢𝑑𝑔𝑒𝑡𝑒𝑑 𝑀𝑘𝑡 𝑆ℎ𝑎𝑟𝑒 𝑥 𝐵𝑢𝑑𝑔𝑒𝑡𝑒𝑑 𝑊𝐴𝐶𝑀
57
Two variables explain revenue differences between customers:
Quantity Sold Price Discounts
58
Price Discounts are a function of:
Volume of product purchased Desire to sell to a certain customer Poor negotiating by the seller Unwanted effects of incentive plans
59