final

Question 1

being aware of one’s own and others’ feelings and emotions improves… 2

Answer 1

-self regulation
- social skills

Question 2

emotions def

Answer 2

focused on a specific target or cause, relatively intense + very short-lived, perceived, can transform into a mood

Question 3

mood def

Answer 3

overall positive or negative feeling, diffuse, not perceived, medium duration

Question 4

dispositional or trait affect def

Answer 4

overall personality tendency to respond to situations in stable, predictable ways

Question 5

emotional contagion

Answer 5

process that allow the sharing or transferring of emotions from one individual to other groups members

Question 5

emotional intelligence

Answer 5

ability to identify one’s own and others’ feelings and emotions, to distinguish them, and to use this information to guide one’s thinking and actions

Question 5

affect def

Answer 5

umbrella term encompassing a broad range of feeling states, which are in-the-moment, short-term affective experiences, and feelings traits

Question 6

paul Ekman research 3

Answer 6

• some of our most important emotional expressions are universal
• the degrees of expression in each situation can vary accross culture
• 6 core expressions: anger, disgust, fear, surprise, sadness, hapiness

Question 6

6 core expressions, basic/primary emotions

Answer 6

anger, disgust, fear, surprise, sadness, hapiness

Question 6

3 functions of emotions

Answer 6

• intrapersonal functions
• interpersonal functions
• social and cultural functions

Question 6

circumplex model of affect goal

Answer 6

cognitive interpretations lead to secondary emotions

Question 7

positive affect in organization 4

Answer 7

• increase performance
• decision-making effectiveness
• increase group coordination
• efficiency

Question 8

intrapersonal def

Answer 8

make us act quickly, prepare us for immediate action, influence thoughts and future behavior

Question 9

interpersonal functions

Answer 9

emotions and their expressions communicate information to others about our feelings, intentions, relationship with the target of the emotions

Question 10

social and cultural functions

Answer 10

culturally moderated emotions can help us engage in socially appropriate behaviour, as defined by our cultures, and reduce social complexity …

Question 11

barbara Fredrickson 4

Answer 11

the broaden-and-build theory of positive emotions
1. positive emotions broaden thought-action repertoires
2. positive emotions undo lingering negative emotions
3. positive emotions fuel psychological resiliency and personal resources
4. positive emotions fuel psychological and physical well-being

Question 12

point of her studies

Answer 12

experiencing positive affect show increased preference for variety and accept a broader array of behavioural options

Question 13

four example of her theory

Answer 13

• love creates urge to play
• interest creates the urge to explore
• contentment creates the urge to sit back

Question 14

4 steps of barbara fredrickson

Answer 14

1. experience positive emotions
2. broaden momentary thought-action ranges
3. build enduring personal resources
4. transformed life - creates upward spiral of well being

Question 15

outcomes of feeling positive emotions 4

Answer 15

• more creative
• more resilient
• better academic performance
• better decision

Question 16

the positivity ratio

Answer 16

3 positives to 1 negative
need to promote genuine positivity

Question 17

how to foster positivity 3

Answer 17

• be open
• focus on the present moment
• almost every situation are, in this exact moment, benign

Question 18

4 basics abilities of emotional intelligence

Answer 18

• perceiving
• using
• understanding
• managing

Question 19

emotional regulation def

Answer 19

the process by which individuals influence which emotions they have, when they have them, and how they experience and express theses emotions

Question 20

emotional labor def

Answer 20

employee's expression of organizationally desired emotions during interpersonal transactions at work

Question 21

emotional dissonance def

Answer 21

when employees have to project one emotion while simultaneously feeling another

Question 22

deep acting def

Answer 22

trying to modify one's true feelings based on display rules

Question 23

burnout def

Answer 23

state of exhaustion and emotional depletion that is unhealthy

Question 24

conservation of resources theory COR

Answer 24

both objective and psychological can be viewed as personal resources

Question 25

emotional cotagion

Answer 25

- form of organizational climate - the principal mechanism for spreading a particular emotional state - collective mood of organizational members and their attitudes towards their peers and leaders

Question 26

stress def

Answer 26

physiological responses that occur when an organism fails to respond appropriately to emotional or physical threats

Question 27

3 factors that cause stress

Answer 27

- environmental - organizational - personal

Question 28

3 environmental factors

Answer 28

- economic uncertainties - political uncertainties - technological changes

Question 29

3 organizational factorsq

Answer 29

- task demands - role demands - interpersonal demands

Question 30

3 personal factors

Answer 30

- family issues - economic problems - personality

Question 31

2 types of stressors

Answer 31

- challenge stressors (workload, pressure to complete task) - hindrance stressors (barriers)b

Question 32

job demands-control model of stress

Answer 32

stress is associated with the relationship between demands and resources demands: responsibilities, pressures, obligations resources: things within an individual's control that can be used to resolve the demands

Question 33

3 consequences of stress

Answer 33

- physiological (change metabolism, increases heart rate, headaches) - psychological (job dissatisfaction, tension, anxiety, boredom) - behavioral symptoms (change in productivity, absence and turnover, increase smoking and drinking)

Question 34

2 approaches to manage stress

Answer 34

- organizational approaches - individual approaches

Question 35

def organizational level

Answer 35

target organizational issues such as policies and practices and typically aim to prevent employee stress on an organization wide basis

Question 36

def individual level

Answer 36

internventions in this area aim to provide individual employees with skills to understand an cope with pressure and stress

Question 37

5 interventions in organizational-level

Answer 37

-selection and placement - training and education programs - physical and environmental characteristics - communication - job redesign

Question 38

4 interventions in individual level

Answer 38

- mediation - exercise - time management - employee assistance programs

Question 39

3 things to promote work-life balance

Answer 39

- sustainable career management (career breaks, time off, sabbaticals) - culture of positive workplace social support (reward helping behavior, cross-train employee) - safeguarding against work intensification to promote job control (realistic deadlines, normalize the use of flexibility

Question 40

key words for teamwork

Answer 40

relevant tasks, share goals, interact, interdependencies, boundaries

Question 41

def of teams 6 criteria

Answer 41

- a voir

Question 42

big 5 of teamwork

Answer 42

- team leadership - team orientation - mutual performance monitoring - backup behaviors - adaptibility

Question 43

managing teamwork 6

Answer 43

- cooperation - conflict (negative relationship) - coordination (explicit or implicit) - communication (reciprocal process send and receive info) - leadership (sets and clarifies objectives, direct team) - mental models (understanding team members)

Question 44

team effectiveness 3

Answer 44

- viability - satisfaction - performance