Final Flashcards
What is technical communication?
It is communicating in a professional setting with businesses and customers.
What is the difference? Between internal and external?
Internal is something within, external is something from the
outside
What is a Glossary?
This is a list of technical definitions, usually found at the end of a
document
What is Audience?
This is the recipient of the communication
What is a purpose?
The purpose of the communication (asking for funding? Planning
something? Etc.)
What should be the tone?
(formal, professional, polite)
What is readability?
readable your email/proposal/whatever you write is. You can
measure it with the structure, font, and spacing
What is the difference between solicited and unsolicited?
Solicited is when you are requested to do something
• Unsolicited is when you say you can do someth
What is the difference? Between hard and soft skills?
Hard skills are technical skills such as programming
• “Hard skills are all of those skills which are quantifiable such as degrees,
certificates and mathematical skills”
• Soft skills are communication skills such teamwork, networking, time management,
and critical thinking.
What is brainstorming?
is the process of thinking of creative ideas.
What is the difference between a resume an a CV?
Resume is short and contains your skills
• CV is long and contains more information about you
Parts of a Resume?
Contact
• Personal statement
• Experience
• Education
• Skills
Parts of a cover letter?
Contact information
• Greetings
• Intro
• Experience
• Vision
• Types of language in cover letter: action verbs/active language
• Example of action/active: “Led, developed”
Email parts?
Greetings
• Pleasantries and introduce yourself
• State the topic:
• Problem
• Solution
• Demonstration
• Value
• Sign off
• Tone: formal, respectful
Technical manual parts?
Table of contents
• Clear organization
• Visuals (lots, exploded diagram, etc.)
• Instructions
