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Management & Operations > final > Flashcards

final Flashcards

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1
Q

ORGANIZATION

A

GOAL DIRECTED AND DELIBERATLY STRUCTURED SOCIAL ENTITY

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2
Q

EFFICIENCY

A

INVOLVING THE AMOUNT OF RESOURCES USED

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3
Q

EFFECTIVENESS

A

FOCUSES ON ACHIEVING A STATED GOAL

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4
Q

RESOURCES

A

INCLUDE PEOPLE, MATERIALS, SUPPLIES, EQUPMENT, TECHNOLOGOGIES AND FACILITIES

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5
Q

EX OF RESOURCES

A

HR, MATERIALS, SUPPLIES, LABOR

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6
Q

FUNCTIONS OF MANAGEMENT

A

PLANNING, ORGANIZING, LEADING, CONTROLLING

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7
Q

MANAGER ROLES

A

NFORMATIONAL, MONITOR, DISEMIATOR, SPOKESPERSON

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8
Q

MANAGEMENT SKILLS

A

TECHNICAL SKILLS, HUMAN SKILLS, CONCEPTUAL SKILLS

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9
Q

DECISIONAL ROLES

A

ENTREPENEUR, DISTURBANCE HANDLER, RESOURCE ALLOCATOR

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10
Q

INTERPERSONAL

A

FIGUREHEAD, LEADER, LIASION

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11
Q

KNOWING YOURSELF

A

SELF AWARENESS, SELF ASSESSMENT, INTROSPECTION, SOLCIT FEEDBACK (HELP ENHANCE SELF AWARENESS)

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12
Q

ATTRIBUTIONS

A

JUDGEMENTS ABOUT THE REASON FOR SOMEONES BEHAVIOR

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13
Q

TYPES OF ATTRIBUTIONS

A

INTERNAL AND EXTERNAL ATTRIBUTIONS

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14
Q

INTERNAL ATTRIBUTION EXAMPLES

A

BEHAVIOR CAUSED BY PERSONALITY TRAITS OR ABILITY

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15
Q

EXTERNAL ATTRIBUTION EXAMPLES

A

LATE BC OF TRAFFIC, ENVIORNMENT

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16
Q

ATTRIBUTION BIASES

A

FUNDAMENTAL ATTRIBUTION ERROR, SELF SERVING BIAS

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17
Q

BIG 5 PERSONALITY FACTORS

A

EXTROVERSION, AGREEABLENESS, EMOTIONAL STABILITY, OPEN TO NEW EXPERIENCES, CONSIENTIOUSNESS

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18
Q

PROBLEM SOLVING STYES:GATHERING INFO

A

INTUTIVE TYPE PEOPLE, SENSATION TYPE PEOPLE

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19
Q

PROBLEM SOLVING STYLES: EVALUATING INFO

A

THINKING TYPE PEOPLE, FEELING TYPE PEOPLE

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20
Q

EMOTIONAL INTELEGENCE

A

SELF AND SOCIAL AWARENESS, RELATIONSHIP MANAGEMENT, SELF-MANAGEMENT

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21
Q

REWARDS (2 TYPES + EXAMPLES)

A

INSTRSIC(FEELING ACCOMPLISHED), EXTRINSIC (BONUS, PROMOTION)

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22
Q

APPROACHES TO MOTIVATION

A

NEGATIVE, POSITIVE

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23
Q

REINFORCEMENT TOOLS

A

POSITIVE REINFORCEMENT, AVOIDANCE LEARNING, PUNISHMENT, EXTINCTION

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24
Q

MOTIVATION THEORIES

A

HEIRCHY OF NEEDS THEORY, TWO FACTOR THEORY (MOTIVATORS, HYGIENE FACTORS), GOAL SETTING THEORY, SOCIAL LEARNING THEORY, VICARIOUS LEARNING

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25
TEAM PROCESSES (5 STAGES)
FORMING -> STORMING -> NORMING -> PERFORMING -> ADJOURNING
26
ELEMENTS OF COMPETATIVE ADVANTAGE
TARGET CUSTOMER, ACHIEVE SYNERGY, CREATE VALUE, EXPLOIT CORE COMPETENCE
27
3 LEVELS OF STRATEGY + EXPLAIN
CORPORATE - WJAY BUSINESS ARE WE IN? BUSINESS - HOW DO WE COMPETE? FUNCTIONAL - HOW DO WE SUPPORT?
28
BCG MATRIX
STARS - HIGH GROWTH, HIGH MARKET SHARE CASH COWS - LOW GROWTH, HIGH MARKET SHARE BRIGHT PROSPECTS - HIGH GROWTH, LOW MARKET RATE DOGS - LOW GROWTH, LOW MARKET SHARE
29
SWOT
S - STRENGTHS W - WEAKNESSES O - OPPORTUNITIES T - THREATS
30
PORTERS 5 FORCES
POTENTIAL NEW ENTRANTS BARGAINING POWER OF BUYERS BARGAINING POWER OF SUPPLIERS THREAT OF SUBSTITUE PRODUCTS RIVALRY AMONG COMPETITOR
31
PORTERS COMPETATIVE STRATEGY
DIFFERENTIATION STRATEGY, COST LEADERSHIP STRATEGY, FOCUS STRATEGY
32
CORPORATE LEVEL STRATEGIES OF APPROACH
PORTFOLIO STATEGY, BDG MATRIX, DIVERSIFICATION
33
3 LEVELS OF GOALS AND PLANS
STRATEGIC (HIGHEST LEVEL) TACTICAL (MID LEVEL) OPERATIONAL (LOWEST LEVEL)
34
DIFFERENCE BETWEEN GOALS AND PLANS
GOAL IS THE END PRODUCT WHERE PLANS ARE WHAT HELP REACH THAT GOAL
35
STRATEGY PLAN
VISUAL TOOL SHOWING KEY DRIVERS FOR SUCCESS
36
STRETCH GOALS
AMBITIOUS AND CHALLENGING GOALS
37
5 CRITERIA FOR EFFECTIVE GOALS
SPECIFIC AND MEASURABLE DEFINED TIME PERIOD KEY RESULT AREAS (KPI’S) CHALLENGING/REALISTIC LINKED TO REWARDS
38
ORGANIZATIONAL PLANING PROCESS
DEVELOP THE PLAN TRANSALTE THE PLAN PLAN OPERATIONS PERFORMANCE MANAGEMENT MONITOR AND LEARN
39
ORGANIZATION PLANNING PROCESS DEFFINITION
THE PLAN TO HELP SUPPORT THE LONG TERM GOALS
40
PLAIN TYPES
SINGLE USE VS STANDING PLANS, TURBULENT ENVIORNMENT PLANNING
41
EX OF PLAIN TYPES
CONTINGENCY PLANNING, SCENARIO PLANNING, CRISIS PLANNING
42
PROJECT
TEMPORARY, UNIQUE, COMPETING CONSTRAINTS (BQR’S)
43
PROJECT LIFE CYCLE
44
PROJECT MANAGEMENT TOOLS
WBS, RACI (RESPONSIBLE, ACCOUNTABLE, CONSULT, IMPORT) MATRIX, CRITICAL PATH METHOD, PERT, GRANTT CHART
45
PROCESS
SEQUENCE OF ACTIVITIES DESIGNED TO CREATE A CERTAIN RESULT
46
SERVICES
SERVICE ENCOUNTER, MOMENTS OF TRUTH
47
CUSTOMER BENEFIT PACKAGE
SET OF TANGIBLE AND INTANGIBLE FEATURES THAT THE CUSTOMER RECOGNIZES, PAYS FOR, USES, OR EXPERIENCES
48
4 LAYOUT DESIGNS
PRODUCT PROCESS (CUSTOMIZED/FLEXIBLE/SEQUENCE WS’S) CELLULAR (SELF CONTAINED/QUICK RESPONSE TO ISSUE) FIXED POSITION (PROJECT)
49
SOURCES OF DELAY
FLOW BLOCKING DELAY (BUFFER IS FULL) LACK OF WORK DELAY (BUFFER IS EMPTY)
50
PROCESS LAYOUT APPROACHES
FOCUSING COSTS OF MATERIALS HANDLING IN A FACILITY CREATING A PREFERANCE TABLE OF USERS
51
3 COMMON SEQUENCING RULES
FIRST COME FIRST SERVED (FCFS) SHORTEST PROCESSING TIME (SPT) EARLIEST DUE DATE (EDD)
52
EVALUATING SCHEDULES CRITERIA
PROCESS - FOCUSED PERFORMANCE CRITERIA FLOW TIME - _ TIME FOR A JOB TO TAKE MAKESPAN - _ TIME FOR A SET OF JOBS CUSTOMER - FOCUSED DUE DATE CRITERIA LATENESS - COMPLETION TIME-DUE TIME TARDINESS - _ TIME PAST DUE DATE COST BASED CRITERIA
53
SC FLOWS
(THEY CAN FLOW BOTH WAYS) - PRODUCTS & SERVICES, INFORMATION, CASH
54
LEAN TOOLS
1. 5 S’S: SORT, SET IN ORDER, SHINE, STANDARDIZE, SUSTAIN 2. VISUAL CONTROLS 3. SINGLE MINUTE EXCHANGE OF DIES (SMED) 4. SIX SIGMA
55
TYPES OF DEMAND + EXAMPLES
INDEPENDENT (VEHICLE) AND DEPENDANT (TIRES, WHEELS, ENGINE)
56
ADVANTAGES VS DISADVANTES OF INVENTORY
ADV - AVOIDING COLS, LINE SHUTDOWN DISADV - ICC AND HIDING QUALITY ISSUES
57
3 PILLARS OF LOGISTICS
TRANSPORTATION, WAREHOUSING, INVENTORY MANAGEMENT
58
LEAN THINKING
ELIMINTATING WASTE AND MAXIMZING VALUE
59
LEAN OPERATING SYSTEM
GOES BASED OFF DEMAND
60
INBOUND VS OUTBOUND LOGISTICS
INBOUND: RECIEVING MATERIALS/ALL ITEMS NEEDED FOR PRODUCT, OUTBOUND IS EVERYTHING TO GET THE ITEMS TO THE CONSUMERS
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Management & Operations (1 decks)

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