final

Question 1

Integration

Answer 1

The act of seeking acceptance and support through deliberate efforts that aren’t honest.

Question 2

Self Promotion

Answer 2

The act of describing oneself in an unwanted and overly-positive manner.

Question 3

Intimidation

Answer 3

The use of threatening behavior to make others feel like something bad may happen to them if they don’t do what you want them to do.

Question 4

Supplication

Answer 4

Behavior that attempts to avoid being accountable for the fun consequences of one’s negative behavior.

Question 5

Supervision

Answer 5

The process in which a designated supervisor watches over and evaluates a worker’s performance.

Question 6

Consultation

Answer 6

The process of seeking out and receiving expert help from an individual, group, or organization to resolve and identify problems and address designated issues.

Question 7

Accreditation

Answer 7

An official recognition that some organizations have met all standards required by the accreditation body.

Question 8

List the 5 types of power

Answer 8

Coercive, legitimate, expert, referent, reward

Ex: neida (can’t like every rough redhead)

Question 9

Legitimate Power

Answer 9

Power derived from authority granted by a formal position or role.

Question 10

Reward Power

Answer 10

Power evolving the ability to provide positive reinforcement or benefits.

Question 11

Coercive Power

Answer 11

Power based on the capability of punishments.

Question 12

Referent Power

Answer 12

Power held because of other group members’ esteem.

Question 13

Expert Power

Answer 13

Power based on established authority.

Question 14

Management

Answer 14

The attainment of organizational goals in an efficient manner through planning, organizing, leading, and controlling organizational resources.

Question 15

What are the 7 behavior patterns in the bureaucratic system?

Answer 15

Warrior, Gossip, Complainer, Dancer, Machine, Executioner

Question 16

What is the warrior behavior pattern?

Answer 16

Leading open campaigns to destroy the system.

(Neida)

Question 17

What is the Gossip behavior pattern?

Answer 17

Complains about the system.

(Tat)

Question 18

What is the Complainer behavior pattern?

Answer 18

Resembles a gossip, confines complaints internally to in-house staff and family members.

(Grace)

Question 19

What is the Dancer behavior pattern?

Answer 19

Skillful at ignoring rules and procedures.

(Hema)

Question 20

What is the Machine behavior pattern?

Answer 20

A typical bureaucrat who takes on the orientation of bureaucracy.

(Cassie)

Question 21

What is the Executioner behavior pattern?

Answer 21

Tremendously enthusiastic individual who has managed to gain some power, status, and advancement within the organization.

(Patrick)

Question 22

What are the five core values of constructing a culture?

Answer 22

Job ownership, sense of higher purpose, emotional bonding, trust, and pride in one’s work.

Question 23

Diversity

Answer 23

Exists in an organization where there is a variety of demographic cultures and personal differences among the people who work there and clients who receive services there.

Question 24

What are the three specific management approaches?

Answer 24

Total quality management, quality assurance, focus on clients as customers.

Question 25

Interpersonal conflict

Answer 25

A controversy that occurs whenever two or more people involved in a relationship have incompatible or contradictory needs, expectations, desires, or goals.

Question 26

What are the seven steps involved in conflict resolution?

Answer 26

1. Confrontation 2. Establish common ground 3. Emphasize the importance of communication 4. Emphasize willingness to cooperate 5. Empathize your opponent's perspective 6. Evaluate both your own and your opponent's motivation to address conflict - Come to some mutually satisfactory agreement

Question 27

PTSD

Answer 27

A disorder that develops in some people who have explained a shocking, scary, or dangerous event.

Question 28

Lobbying

Answer 28

The practice of seeking to influence political decisions and public policies through variety of means.

Question 29

Developmental Disability

Answer 29

A group of conditions due to an impairment in physical, learning, language, or behavior areas.

Question 30

What are the six core values of the code of ethics?

Answer 30

1. Service 2. Integrity 3. Social Justice 4. Importance of Human Relationships 5. Dignity and worth of a person 6. Competency

Question 31

What are the workers' general expectations of supervisors?

Answer 31

- Be readily available to provide suggestions or assess concern in difficult cases - Make certain that workers are knowledgeable about agency policies - Provide input to high levels of administration regarding lineworker's needs - Facilitate cooperation among staff - Evaluate workers' job performance - Facilitate workers' development of new skills - Nurture workers and give them support when needed - Demonstrate trustworthiness