Final

Question 0

Percentage of Occupancy

Answer 0

Number of rooms sold divided by the number of rooms available for sale

Question 1

ADR (Average Daily Rate)

Answer 1

Total dollar room sales divided by the number of rooms sold

Question 2

RevPar (Revenue Per Available Room)

Answer 2

Total dollar room sales divided by number of rooms available for sale.
(Measured in dollars)

Question 3

Percentage of Double Occupancy

Answer 3

The number of guests minus the number of sold rooms all divided by the number of sold rooms.

Question 4

Number of Employees per Guest Room

Answer 4

Number of employees divided by the number of rooms available for sale.

Question 5

What is the largest hotel in the United States?

Answer 5

The Venetian

Question 6

Forbes (Mobil), uses what kind of rating system?

Answer 6

The traditional star system is used.

Question 7

AAA uses what kind of rating system?

Answer 7

The diamond rating system is used.

Question 8

What is the European plan?

Answer 8

A method of quoting room rates where the charges include room accommodations only.

Question 9

What is a American plan?

Answer 9

A method of quoting room rates where the charge includes room and three meals.

Question 10

What is the Modified American Plan?

Answer 10

A method of quoting room rates in which the charge includes breakfast and dinners as well as the room.

Question 11

What travelers are considered to be an INELASTIC market?

Answer 11

Business travelers because very little change in demand comes from a change in price.

Question 12

What travelers are considered to be an ELASTIC market?

Answer 12

Leisure travelers because high rates discourage them and low rates attract them.

Question 13

Does every adjoining room connect?

Answer 13

Obviously every connecting room adjoins but not every adjoining room connects.

Question 14

Murphy Bed

Answer 14

A bed that folds up into the wall.

Question 15

What rooms removed from availability can not be sold no matter what?

Answer 15

Out of inventory rooms.

Question 16

What do early arrivals do to the number of expected arrivals?

Answer 16

They increase the number of expected arrivals.

Question 17

What do courts consider room reservations to be?

Answer 17

Courts consider them to be legal contracts.

Question 18

What hotel company unveiled the Sales Force One strategy?

Answer 18

The Marriott

Question 19

What are the different Yield Management Controls?

Answer 19

Boxing
Closed to arrival
Minimum length of stay

Question 20

What is the best reservation quality type to have?

Answer 20

Advanced deposit

Question 21

What does ASAE stand for?

Answer 21

The American Society of Association Executives

Question 22

The Pick-Up Rate

Answer 22

The actual number of rooms sold to convention delegates divided by the number of rooms originally blocked.

Question 23

The Attrition Factor

Answer 23

The remaining unsold delegate rooms divided by the number of rooms originally blocked.

Question 24

Who won the Malcolm Baldrige National Quality Award twice?

Answer 24

The Ritz-Carlton

Question 25

The ADA (Americans with Disabilities Act) is there for who?

Answer 25

The guest and employees.

Question 26

A 300 room hotel should have how many handicapped rooms?

Answer 26

8 handicapped rooms

Question 27

Less than what percentage of guests make complaints?

Answer 27

Less than 5%

Question 28

What does LEED stand for?

Answer 28

Leadership in Energy and Environmental Design

Question 29

The Building Cost Rate Formula

Answer 29

States that the average daily rate for a hotel should be $1 per &1,000 in construction cost.

Question 30

Master accounts are not city ledger accounts as long as what?

Answer 30

As long as the group is in the hotel.

Question 31

Dual entry accounting always requires what?

Answer 31

Requires equal dollar amounts of debits and credits

Question 32

Because hotels get so little currency the incident of counterfeit money is what at hotels?

Answer 32

The incident is higher at hotels.

Question 33

Who are the only guests that are asked to pay in full up front?

Answer 33

Cash paying customers

Question 34

What are the 3 Methods of Paying the bill?

Answer 34

Cash Allowances Transfers

Question 35

The excess of cash turn-in is also called what?

Answer 35

``` Due bank Due back U-owe-me Difference returnable Exchange ```

Question 36

What percentage do collection agency take of the amount collected?

Answer 36

They take 20% to 40%

Question 37

How do you determine if the cashier is over or short?

Answer 37

It is the difference between what the cashier should have in the cash drawer and what is actually in there.

Question 38

How do you calculate net receipts?

Answer 38

It is the difference between cash receivables and cash paid-outs

Question 39

The night audit is an audit of what accounts?

Answer 39

It's an audit of accounts receivable

Question 40

Who are the only people who can do zip out check out?

Answer 40

The only ones allowed are credit card and direct bill.