Final Flashcards
(179 cards)
COUNSELING remember to be:
Sensitive
Empathetic
Humanistic (i.e. different cultures)
In charge, but pt should feel comfortable to ask questions
Well-Patient Model
No psychological problems
Helping them deal w physiological issues
Acceptance & (Re)Habilitation
If deeper issues, must refer out to approp professional
Goals of counseling
Help those we treat Achieve independence Learn how to solve or strategize problems associated w HL i.e. Background noise, classroom, etc. Improve Quality of Life (QOL)
types of counseling
Diagnostic
Emotional Response
Personal Adjustment
Counseling: Diagnostic
Provide and follow…
Results and impressions are imparted to pt and families
Provide basic understanding of audiogram, degree &
nature of HL, and implications to follow
Speech-language development
Trouble in background noise
Classroom acoustics
Tests serve merely as instruments to help explain, provide
advice and counsel
Counseling Diagnostic explaining:
Appropriate Jargon Knowing your scope practice If you need to refer out and why Elicit questions from the patient/parents/family, so they feel their concerns are being addressed
Counseling Diagnostic: Amount of Info
Do not provide more than they can take it
Initial diagnosis w a child – emotions are raw and
processing info is limited
Provide patient/family w written info they can refer
back to
Encourage them to call back w any q’s
Schedule a f/u call once emotional response has settled
Counseling: Diagnostic provide info on
Coming back for an appointment to discuss hearing aids or assistive listening devices Strategies (Re)Habilitation Choices Technological Devices, etc. Arrangements to be made at school
Counseling Diagnostic children
Include them when they old enough to understand
You want them to feel as of they have “a say” in process
Counseling Diagnostics Geriatrics
Don’t just address spouse/caregiver/family member
Although they may be severely hearing impaired or present w cognitive decline, try to include them so they are motivated towards address their issues
They should have “a say” in their healthcare
COUNSELING: EMOTIONAL
Various responses to diagnosis
Sorrow Shock Fear Denial Anger Helplessness Blame Internalized or Externalized
Counseling: Emotional: Parents
Just told them there is something wrong with their child, whom they see perfect in their eyes
Dreams are shattered
Roller coaster of Emotions
Counseling: Emotional: Adults/Geriatrics
Cannot gauge reaction based on affect alone
Helpful to have 3rd Party present
Provide support
Give insight as to how pt is struggling
Acknowledges there is a problem, even though pt may deny it
HL is invisible – not as easily observed in adults vs. children
Can fill in blanks when parts of message is missing, read lips
Counseling: Emotional: Children
parents can see that their child is not responding during testing
Speech & Language fails to develop
Counseling: Stages of Emotion
Denial
Mourning
Anger
Guilt
COUNSELING:
PERSONAL ADJUSTMENT
Help pts and families to make practical changes
in their lives
Assist in developing a positive approach to their hearing loss
Identify technology and strategies
Review realistic expectations and limitations
Provide a supportive base
COUNSELING:
PERSONAL ADJUSTMENT
Nonprofessional Counselor
Provide counseling directly related to primary services
How can we improve their quality of life, which related to a
physiological issue
Present information in an unbiased fashion
COUNSELING:
PERSONAL ADJUSTMENT
Teach them how to cope
Strategies
Continue to live as you would, and include whole family in normal activities and those that are geared towards hearing loss
COUNSELING:
PERSONAL ADJUSTMENT
Questionnaires – subjective information
Provides info beyond audiogram
Gives insight to how pt/parent feels and where they
think they are struggling most
Informs us of daily activities we need to improve for
success
COUNSELING:
PERSONAL ADJUSTMENT
Questionnaires & Students
Elicits counseling opportunities, as it will identify where the
individuals are struggling socially, educationally, and
psychologically
If a student divulges information out of our scoop of
practice, acknowledge it and refer out if needed
COUNSELING:
PERSONAL ADJUSTMENT
Self Advocacy
Individuals need to be able to describe their loss and what accommodations they need to succeed
School: FM, Preferential Seating, etc.
Home: Reducing background noise, facial cues for
communication, etc.
Public Settings: i.e. Restaurant, putting noise behind you
and speaker in front of you
Support Groups
Lets patient/parent know that they are not alone
Learn from others
Lean on one another
May open new opportunities for success, activates, or life
changes
Provides an outlet
Gives them a voice to be heard
Support Groups: parents
Will learn from other parents and it will give them insight on what’s
to come and what to expect
Support Groups: Teens and Adults
You are not alone
Open up about feelings, difficulties, and experiences others without
hearing loss may not understand