Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

SUS final > final > Flashcards

final Flashcards

(92 cards)

Start Studying
1
Q

___ today influence companies and public authorities

A

citizens

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

in the past, businesses were more worried most about ____

A

profit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

more concerned with social welfare and environmental protection and sustainability

A

new business paradigm

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

_____ not ___ are the driving force

A

consumers

governments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

almost standard that investors want ____ ____ or something similar

A

leed certifications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

theres many hotels that don’t comply with what?

A

the simplest of sustainability measures

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

_____ is a relatively new concept added to world of business

A

Corporate Social Responsbility

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

what is viewed as yardstick for ethical standards of business?

A

CSR

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

In the past, social dimensions were neglected and business only focused on what?

A

environmental strategies

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

CSR is concerned with a ____ obligations to be accountable

A

companies

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q 
Trends that effect business in general:
\_\_\_\_ of markets
\_\_\_\_\_ of supply chains 
\_\_\_\_\_\_ competition 
\_\_\_\_\_\_ changes
\_\_\_\_\_\_\_ challenges
A 
globalization 
globalization 
intense
demographics
environmental
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

____ _____ must rank among highest priorities within the hospitality industry

A

environmental protection

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

16 environmental management concepts under business charter of sustainable development

A

International Chamber of Commerce

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

ICC: Policies programs and practices for performing operations in a environmentally sound manner

A

Corporate Priority

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

ICC: Educate, train, and motivate employees to conduct their job in an environmental responsible manner

A

Employee Education

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

ICC: Advice and educate customers and other regarding safe overall use/disposal of products

A

Customer Advice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

each company should have own what? and are usually measured against what?

A

Environmental Management System

industry standards or codes of practice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

business in todays world not only makes a ____ but should be accountable to what two things?

A

profit

stakeholders and contributing to a better world

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

local community should what?

A

benefit from the presence of the business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

governments determine ____ and ____ that business must follow

A

laws

regulations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

organization that is run by employees that deals with wages, benefits, and working hours

A

Unions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

maintain or improve conditions of employment

A

most common purpose of unions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

____ _____ partnerships are encouraged

A

cross sector

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

known as business ethics and corporate citizenship and corporate accountability

A

CSR

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
businesses need to be a good _____ ____
corporate citizen
26
also known as corporate giving
corporate philanthropy
27
profits from corporate philanthropy are given to what?
charitable organizations
28
benefits of CSR _____ financial performance ______ sales and customer loyalty ____ ability to attract and retain employees
increased increased increased
29
corporate image highlights what programs? that DOES BECOME A PR PIECE
charities and donations
30
Greenwash accountability: business strategies ____ policies _____ and agreement on objectives _____ across the board using committees
clear commitment coordination
31
organizations that have business, strategies, activities, products, and services that meet needs of the enterprise and it's stakeholders in short term while protecting and enhancing human and natural resources for future generations
Social Entrepreneurship
32
social entrepreneurship can mean ____ things to ____ people
different | different
33
what does EMS stand for?
Environmental Management System
34
EMS embraces both ___ and ____ activities which are aimed at reducing environmental negative impacts caused by a company operations
technical | organizational
35
EMS is also viewed as what?
a management tool that permits company to be an organization to control and reduce environmental impacts
36
2 principles of EMS: 1- ____ and ____ environment impact of activities, products, and services 2- _____ of info. with employees, communities, and consumers
1- identify and control | 2-transparency
37
ISO
International Organization for Standardization
38
EMAS
European Union Eco-Management and Audit Scheme
39
ISO and EMAS are both what?
voluntary
40
Benefits of EMS: ____ profil _____ ___ ____ factor among employees
image prevention feel good
41
implementing EMS requires a ____ approach
systematic
42
EMS approach requirements: ____ goals _____ process ____ outputs
clear set measurable
43
___ in ____ Americans don't know laws for recycling
1 in 10
44
____:king of do-overs
aluminum
45
____ percent of recyclers are annoyed when they see others who aren't recycling in public places
33 percent
46
no standard definition of what?
non-toxic
47
contents may say "natural" they could've been processed into something chemical
plant-based
48
3rd party certifier provides a written insurance that a system, process, person, or service conforms to requirements specified in a standard/reference frame
certification
49
seal of approval indicating that a business has met specified requirements by a certifier
certification
50
voluntary method of environmental performance certification and labeling that is practiced world-wide
eco-label
51
eco-label 3 steps _____ of environmental performance _____ _____- info. through label/logo
measurement evaluation presentation
52
most credible assessment:
third party or independent third party
53
self-audit is known as
first party certification
54
permits wholesalers to have their own auditing design
second party certification
55
eco-label 1 point | ____ that environmental impacts are _____
assurance | mitigated
56
worlds first eco-label created at end of _____ to promote environmentally friendly products and services
German Blue Angel | 1970's
57
Common themes of labels: _____ customers ____ support to products related to environmental protection _____ and claims
inform global logo
58
global eco-labeling (GEN) started when?
1994
59
Goal of global eco-labeling? _____ and ____ ____ eco-labeling products and service
improve and promote | develop
60
Global eco-labeling also indicates what 3 things?
performance recognition certification labeling oragnizations
61
UN environmental program says that eco-labels were distend to improve environmental performance in what industry?
tourism
62
Trends in eco-labeling? ____ standard setting _______ _____ _____
environmental | third party certification
63
eco-labeling is not regulated like financial records? T OR F
True
64
compare operational efficiency and environmental impacts within facilities having a similar portfolio
Benchmarking
65
publishing of detailed info. noting a company's efforts to wide array of stakeholders
Reporting
66
Expands company or organizational traditional reporting on financial info. and providing environmental info.
Sustainability Reporting
67
Sustainability reporting: environmental info.: 2 areas
social demensions | presenting more balanced view of overall performance
68
``` Barriers for hoteliers to invest in sustainability (5) ______ high capital costs ______ on return of investment ___ ____ ____ ____ too much management ____ interest/knowledge ```
``` perceived doubts lack of time required limited ```
69
``` Motivators for hoteliers to invest in sustainability (6) _____ cost saving _____ market share and ____ improvement _____ competitive advantage ______ motivation (doing something good) _____ employee morale ______ ______ environmental regulations ```
``` potential increased, image acquiring intrinsic enhanced meeting new ```
70
hoteliers must invest in money to save money in the future
casualty dilemma
71
Financing for sustainability (2)
green financing | green investment
72
Includes all investing or lending programs that focus on reducing environmental impacts and inclusion of environmental impact in risk assessment
green financing
73
stocks/funds involving underlying company/business in environmental improvement operations (perhaps supporting renewable energy concepts in a facility)
green investment
74
measure cost to environmental stemming form a company operation
environmental accounting
75
environmental accounting two concepts?
external costs | social costs
76
impact of activities of one company/business on another company or group of individuals
externality (external costs)
77
construction issues, more people issues
social costs
78
environmental taxes (3) ___ ____ _____ _____ producer responsibility _____ _____
polluter pays principle (PPP) Extended producer responsibility (EPR) Carbon credits
79
eco-taxes on overnight stays, guests pay a "tax" which is collected by hotel and returned to the government
Polluter pays principle
80
business, suppliers, manufactures, and distributers, hotels do a life cycle assessment
Extended producer responsibility
81
purchasing carbon credit offsets due to excess emissions
carbon credits
82
3 pillars of sustainability
environmental social economic
83
performance measure used to evaluate effectiveness of an investment
Return of Investment
84
ROI is what?
investment divided by cost of investment
85
what varies for ROI?
Time frame
86
financial assertions validity and reliability of info. presented for review
auditing
87
management tool comprising systematic, documented, periodic, and objective evaluation of how well environmental organization is performing
Environmental/Green/Eco/Audit
88
self-conducting or self-adminsitered audit instead of a 3rd party audit
self-auditing
89
first fill in the blank?
Eco-tourist
90
core to hospitality growth
innovation
91
about ____ guests are willing to pay more for a green room
30 percent
92
2017 green lodging trends report: ____ train staff at least annually on green practices ______ benchmarking energy performances against peer properties in their portfolio
76 percent | 68 percent

SUS final (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions