Final

Question 1

What does the Napier Study ask?

Answer 1

Is a little training better than no training?

Question 2

Is a little training better than no training with the Napier Study?

Answer 2

NO. Do it right or don’t do it at all. Don’t cut corners to do something halfway because it won’t be done correctly.

Question 3

Napier Study Group 1 represents?

Answer 3

Managers HIGHLY trained

• New procedures are explained
• Managers get the opportunity to practice
• Managers get feedback on performance

Question 4

In the Napier Study Group 1, what were the three main things the managers got to do?

Answer 4

1. Procedures EXPLAINED
2. Opportunity to PRACTICE
3. Get FEEDBACK on performance

Question 5

Napier Study Group 2 represents?

Answer 5

Managers are MODERATELY trained

• The new procedure is explained
• Managers do their best from what they learned

Question 6

In the Napier Study Group 2, what were the 2 main things the managers got to do?

Answer 6

1. Procedures EXPLAINED

2. Managers did their BEST with what they learned

Question 7

In the Napier Study Group, 3 represents?

Answer 7

Managers got NO NEW training

- Managers gave their best shot with no training or information

Question 8

In the Napier Study Group 3, what was the main thing the managers got to do?

Answer 8

1. They didn’t get ANY INFO

Question 9

What 3 things did Napier look for in his studies?

Answer 9

1. How satisfied people were with the training
2. How useful was the information given during the program
3. Was the performance measured

Question 10

Napier put each group in order for their success. What was that order?

Answer 10

#1 -G1 Highly Trained 
#2- G3 No training 
#3- G2 Some Training

Question 11

Why would you expect the highly trained group to be the most satisfied and the trained process to be the most useful?

Answer 11

The employees are most confident with the information that was actually taught to them. They were able to practice.

“Do it right. Or don’ do it at all!”

Question 12

In the Garrett Study, what is a soft skill?

Answer 12

Skills that are hard to train or measure.

 EX: Listener/ being passionate

Question 13

In the Garret Study, what is a hard skill?

Answer 13

Skills that are easy to train or measure.

 EX: Driving nails into wood/ Walking in heels

Question 14

In the Garret Study, how can you train a soft skill?

Answer 14

Through the ROI.
Return on Investment.

EX: Children. They bring joy. They also throw balls through windows and make you mad.
The bad would be anger.
The investment would be the love and happiness

Question 15

What did the Garrett Study measure?

Answer 15

• Response Time
• Work Time
• Total Down Time

Question 16

What is the moral of the Garrett Study?

Answer 16

To find what you can measure.

EX: With soft skills, the best thing you can do, is measure what you can!

Question 17

In the Garrett Study, What does ROI stand for?

Answer 17

Return on Investment