Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

BUS100 > final ch 4,7,10,11,13 > Flashcards

final ch 4,7,10,11,13 Flashcards

(69 cards)

Start Studying
1
Q

compliance based ethic codes

A

ethical standards that emphasize preventing unlawful behavior by increasing control and by penalizing wrongdoers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

corporate philanthropy

A

the dimension of social responsibility that includes charitable donations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

corporate policy

A

the dimension of social responsibility that refers to the position a firm takes on social and political issues

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

corporate social initiatives

A

enhanced forms of corporate philanthropy directly related to the company’s competencies

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

corporate responsibility

A

the dimension of social responsibility that includes everything from hiring minority workers to making safe products

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

corporate social responsibility

A

a business’s concern for the welfare of society

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

ethics

A

standards of moral behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

insider trading

A

insiders use private company information to further their own fortunes or those of family/friends

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

integrity based ethic codes

A

ethical standards that define the organizations guiding values, create an environment that supports ethically sound behavior, and stress a shared accountability among employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

social audit

A

a systematic evaluation of an organizations progresses toward implementing socially responsible and responsive programs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

whistleblowers

A

insiders who report illlegal or unethical behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

autocratic leadership

A

making managerial decisions without consulting others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

contingency plans

A

process of preparing alternative courses of action that may be used if primary plans don’t achieve the organizations objectives

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

controlling

A

management function involving establishing clear standards to determine whether or not an organization is progressing towards its goals and objectives, rewarding people for doing a good job and taking corrective action if they aren’t

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

empowerment

A

giving frontline workers the responsibility, authority, freedom, equipment they need to respond to customer needs quicker

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

external customers

A

dealers who buy products to sell to others, and end users who buy products for personal use

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

internal customers

A

individuals and units within the firm that receive services from other individuals or units

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

knowledge management

A

finding the right information, keeping the information in a readily accessible place and making the information known to everyone in the firm

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

operational planning

A

process of setting work standards and schedules necessary to implement the companies tactical objectives

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

participative leadership

A

leadership style that consists of managers and employees working together to make decisions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

PMI

A

listing all the pluses for a solution in one column, all the minuses in another and the implications in a third column

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

strategic planning

A

process of determine the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

equity theory

A

idea that employees try to maintain equity between inputs and outputs compared to others in similar positions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

expectancy theory

A

theory that the amount of employee effort exerted on tasks depends on their expectations of the outcomes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
extrinsic reward
something given to you by someone else as recognition for good work; including pay raises, bonuses, promotion, praise
14
goal setting theory
the idea that ambitious but attainable goals can motivate workers and improve performance if the goals are accepted
15
Hawthorne effect
tendency for people to behave differently when they know they are being studied
16
hygiene factors
job factors that can cause dissatisfaction if missing but do not necessarily motivate employees if increased
17
intrinsic reward
personal satisfaction gained from completing something
18
job enlargement
a job enrichment strategy that involves combining a series of tasks into one challenging and interesting assignment
18
job enrichment
a motivational strategy that emphasizes motivating the worker through the job itself
19
job rotation
a job enrichment strategy that involves moving employees from one job to another
20
management by objectives
involving a cycle of discussion, review, and evaluation of objectives among top and middle-level managers, supervisors, and employees
20
Maslow's hierarchy of needs
theory of motivation based on unmet human needs from basic physiological needs to safety, social and esteem needs to self-actualization needs
21
scientific management
studying workers to find the most efficient ways of doing things and then teaching people those techniques
21
affirmative action
employment activities to try and right the wrongs of past discrimination by increasing opportunities for those discriminated against
22
job analysis
study of what us done by employees with various titles
23
job description
summary of objectives of a job
23
job specifications
a written summary of the minimal qualifications required of workers to do a specific job
24
vestibule training
training done in classrooms where employees are taught on equipment similar to that on the job
25
management development
process of training and educating employees to become good managers and then monitoring the progress of their managerial skills over time
26
performance appraisal
an evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training or termination
26
job simulation
The use of equipment that duplicates job conditions and tasks so that trainees can learn skills before attempting them on the job
27
geographic segmentation
dividing the market by cities, counties, states or regions
27
fringe benefits
benefits such as sick-leave pay, vacation pay, pension plans, and health plans that represent additional compensation to employees beyond base wages
27
core time
in a flextime plan the period when all employees are expected to be at their job stations
28
contingent workers
workers who don't have the expectations of regular full-time employment
28
flextime plan
Work schedule that gives employees some freedom to choose when to work, as long as they work the required number of hours
28
cafeteria style fringe benefits
Fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount
29
brand name
a word, letter or group of words that differentiates one seller's goods and services from those of competitors
29
benefit segmentation
dividing the market by determining which benefits of the product to talk about
30
B2B market
All the individuals and organizations that want goods and services to use in producing other goods and services or to sell, rent, or supply goods to others
30
demographic segmentation
dividing the market by age, income and education level
30
customer relationship management
the process of learning as much as possible about customers and doing everything you can over time to satisfy them, or even exceed their expectations with goods and services
31
consumer market
all the individials or households that want goods and services for personal consumption or use and have the resources to buy them
32
environmental scanning
the process of identifying the factors that can affect marketing success
33
focus group
a small group of people who meet under the direction of a discussion leader to communicate their opinions about an organization and its products
33
marketing
the activity, set of institutions and processes for creating, communicating, delivering and exchanging offerings that have value for customers, clients, partners and society at large
34
marketing research
the analysis of markets to determine opportunities and challenges, and to find the information needed to make good decisions
34
market segmentation
dividing the total market into groups with similar characteristics
34
marketing concept
three-part business philosophy: customer orientation, service orientation, a profit orientation
34
marketing mix
the ingredients that go into a marketing program: product, price, place, promotion
35
mass marketing
developing products and services to please large groups
36
one to one marketing
developing a unique mix of goods and services for one individual customer
36
niche marketing
finding small but favorable market segmentations and creating products for them
37
psychographic segmentation
dividing the market using the groups values, attitudes and interests
38
relationship marketing
marketing strategy with the goal of keeping individual customers over tine by offering them products that exactly meet their requirements
39
test marketing
the process of testing products among potential users
40
volume segmentation
dividing market by volume of use

BUS100 (3 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions