Final Deck Flashcards
(42 cards)
What term includes First Nations, Inuit, and Métis peoples?
Indigenous – “Indigenous” is a respectful, inclusive term used to describe the original peoples of what is now Canada. It encompasses First Nations, Inuit, and Métis, acknowledging the diversity and unique cultures of each group.
Why is “Aboriginal” no longer preferred?
It is outdated and replaced by “Indigenous” – “Aboriginal” was once commonly used in government and policy, but it is now considered outdated and less preferred because “Indigenous” better reflects the self-identification and agency of the communities it describes.
What impacts Indigenous communities today?
Colonization, residential schools, forced assimilation, land loss, intergenerational trauma – Historical injustices have had long-lasting effects, contributing to socioeconomic disparities, mistrust in institutions, and cultural loss across generations.
What are the three types of communication?
Intrapersonal, Interpersonal, Group – Intrapersonal is internal (self-talk), interpersonal is between two people (dyadic), and group involves three or more people and is often task-oriented.
What are the three communication models?
Transmission, Interaction, Transaction – Transmission is one-way (like a speech), interaction includes feedback (conversation), and transaction is ongoing and simultaneous (like a natural, flowing discussion).
What needs does communication meet?
Physical, instrumental, relational, identity – Communication helps meet basic survival needs, accomplish tasks, maintain relationships, and express who we are.
What defines communication competence?
Effectiveness and appropriateness in context – Being a competent communicator means not just achieving goals (effectiveness) but doing so in a respectful, suitable manner for the context (appropriateness).
What is paralanguage?
Vocal cues like pitch, rate, and volume – These are non-verbal elements of speech that convey emotion and tone, helping listeners interpret messages beyond the actual words.
What are the 6 universal facial expressions?
Anger, disgust, fear, happiness, sadness, surprise – These emotions are universally recognized and are rooted in biology, playing a crucial role in social communication.
What is the perception process?
Attention → Organization → Interpretation – We first notice something (attention), then make sense of it (organization), and finally assign meaning (interpretation), with possible errors at any stage.
What is the fundamental attribution error?
Overemphasizing personal traits over situational factors – This bias leads us to blame others’ behavior on who they are, rather than external circumstances.
Name the 4 domains of emotional intelligence.
Self-awareness, self-regulation, social awareness, relationship management – These skills help us understand and manage our own emotions and interactions with others effectively.
What is the difference between hearing and listening?
Hearing is passive; listening is active and intentional – Hearing is simply perceiving sound, while listening requires focus, interpretation, and response.
What is empathic listening?
Listening with attention to emotions and relationships – It goes beyond words to connect with the speaker’s emotional state, promoting trust and understanding.
What are examples of listening responses?
Silent, questioning, paraphrasing, empathizing, supporting, analyzing, evaluating, advising – These responses range from quiet presence to offering solutions, depending on the need and context.
What are the parts of an “I” statement?
Behavior, feeling, effect/preference – These help express personal experiences without blaming others, e.g., “When you interrupt (behavior), I feel frustrated (feeling), because I lose my train of thought (effect).
What are the 4 communication styles?
Passive, aggressive, passive-aggressive, assertive – Passive avoids conflict, aggressive dominates, passive-aggressive is indirect and manipulative, while assertive is clear, direct, and respectful.
What are the benefits of assertive communication?
Clarity, mutual respect, stress reduction – Being assertive builds healthy relationships and reduces internal stress by honestly expressing needs and boundaries.
What’s the difference between a group and a team?
Teams have specialization and stronger cohesion – Teams usually have clearer roles and more interdependence, while groups may be more loosely structured.
What is the Iceberg Model of culture?
Visible (language, food) vs. invisible (beliefs, norms) – Much of culture lies beneath the surface and includes deeply rooted values and ways of thinking.
Define cultural safety.
Care defined as safe by the recipient – This approach prioritizes the patient’s experience of feeling respected and heard, especially for marginalized communities.
What is cultural humility?
Lifelong learning and recognition of power imbalances – It involves ongoing self-reflection and a commitment to respectful, equitable care.
Name three principles of culturally safe engagement.
Empathy, cultural knowledge, patient-centered care – These principles guide providers to build respectful, trusting relationships with diverse patients.
