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HROB 3030 > Final Exam > Flashcards

Final Exam Flashcards

(102 cards)

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1
Q

Define: Instructional Systems Design Model of Training (ISD)

A

A general model of the training process that incorporates needs analysis, training design and delivery, and training evaluation and that notes the interdependencies among the three major components of the training process

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2
Q

Define: Needs Analysis

A

The initial stage of the training development process, intended to identify employee and organizational deficiencies that can be addressed with training and to recognize potential obstacles to the success of a training program

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3
Q

Define: Organizational Analysis

A

An analysis of the entire organization designed to examine its resources, strategy, and environment in order to assess the organization’s support for training.

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4
Q

Define: Safety Climate

A

Employees’ shared perceptions of the importance of safety in the workplace

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5
Q

Define: Job/Task Analysis

A

A component of the training needs analysis process during which the jobs and specific job tasks that are in need of training are identified and studied

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6
Q

Define: Person Analysis

A

A component of the training needs analysis process during which individual employees’ behaviour is studied to identify gaps in performance

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7
Q

Define: Training Objectives

A

Statements regarding the knowledge, skills, and behavioural changes that trainees should acquire in the training program

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8
Q

Define: Train the Trainer

A

Programs designed to offer subject-matter experts in various content areas skills in program delivery and communication

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9
Q

Define: WHMIS

A

Workplace Hazardous Materials Information System; a legislated training program in the handling of potentially hazardous chemicals in the workplace that ensures Canadian workers recognize hazardous materials and are knowledgeable in emergency procedures following a chemical spill

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10
Q

Define: Training Evaluation

A

A component of the ISD training model designed to assess the value-added for individuals and organizations following the implementation of a training program

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11
Q

Define: Close Call

A

A series of events that could have led to a safety incident by did not

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12
Q

Define: Safety Behaviours

A

Behaviours leading to safe performance of a particular job

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13
Q

Define: Safety Compliance

A

The extent to which employees follow safety rules and procedures

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14
Q

Define: Safety Participation

A

The extent to which employees go beyond compliance and engage proactively and voluntarily to actively improve safety

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15
Q

Define: Safety Motivation

A

An individual’s willingness to exert effort to enact safety behaviour and the valence associated with those behaviours

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16
Q

Define: Amotivation

A

Complete lack of motivation

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17
Q

Define: Intrinsic Motivaiton

A

Motivation based on one’s interest and enjoyment

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18
Q

Define: Extrinsic Motivation

A

Motivation rooted in instrumental reasons for acting

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19
Q

Define: Autonomous Motivation

A

Self-directed motivation reflecting an individual’s free will

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20
Q

Define: Controlled Motivation

A

Motivation based in response to pressure

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21
Q

Define: Safety Leadership

A

Organizational leadership that is actively focused on an promotes occupational health and safety

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22
Q

Define: Active Transactional Leadership

A

A form of leadership based on the foundation that leaders actively communicate to followers the tasks that are required to meet expectations

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23
Q

Define: Contingent Reward

A

A form of active transactional leadership in which leaders reward employees who meet their communicated expectations

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24
Q

Define: Management by Exception (Active)

A

A form of active transactional leadership in which leaders monitor work

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25
Define: Transformational Leadership
Highly effective approach to leadership that emphasizes employee well-being and is characterized by idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration
26
Define: Occupational Health & Safety Management System (OHSMS)
Reflects an interactive collection of strategic organizational approaches and programs focused on identifying, achieving, and maintaining desired occupational health and safety targets
27
List and explain the 3 types of interventions for health and safety management
1. Engineering Interventions: Changing physical environment and reducing exposure to hazards 2. Administrative Interventions: Modifying work procedures, policies, and exposure in work environment 3. Behavioural Interventions: Changing employee attitudes, knowledge and behaviour to ensure safety performance (work safely)
28
True or False: Safety Performance = Ability x Motivation x Opportunity
True
29
Who typically does not receive adequate safety training in Canada?
- Less educate - Low-wage earners - Young workers - Non-union members - Short-term contract employees - Subcontractors - Women
30
What three roles does training play in regards to workers rights?
1. Awareness of worker's rights 2. Recognition of workplace hazards 3. Management and prevention of workplace hazards
31
What are the 3 parts of the ISD model?
1. Needs Analysis 2. Training Design & Delivery 3. Training Evaluation
32
What 3 levels should a needs analysis be performed on?
Organizational, Job/Task, and Person
33
List the 4 levels/measures of training evaluation for effectiveness.
1. Trainee's reactions to the training 2. The learning that took place as a result of the training 3. The degree to which behaviour changed as new knowledge and skills were applied following the training 4. The degree to which the organization improved its results based on the training that took place
34
Define: Reinforcement Theory
Changing the consequence of the behaviour - Instituting positive, immediate and certain consequences for safe work procedure
35
Define: Goal Setting Theory
Changing the antecedent of a behaviour by setting specific goals
36
Define: Self-Determination Theory
Reflects multiple dimensions of motivation: intrinsic vs extrinsic motivation
37
What principle is Behaviour Based Safety based on?
Observe and correct unsafe behaviour on the spot
38
List the basic elements of behaviour based safety programs.
- Identifying observable behaviours that affect safety - Outlining precise measurement of the identified behaviours - Providing feedback - Highlighting the consequences to motivate employees - Rewarding safe performance of targeted behaviour
39
What are the 3 significant implementation issues of behaviour based safety programs?
1. Resistance from the workforce 2. Poorly defined unsafe behaviours 3. Poor documentation of accidents and near-miss injuries
40
What are the two styles of active leadership important to OHS?
Transactional and Transformational Leadership
41
List the 10 basic elements of OH&S Management Systems (OHSMS)
1. Management commitment & resources 2. Employee participation 3. Safety goals and objectives 4. Policies, manuals, procedures 5. Training system 6. Hazard control, prevention, and corrective action systems 7. Communication 8. Continual improvement 9. Integration 10. Management review
42
Define: Emergency
A sudden, generally unexpected occurrence or set of circumstances demanding immediate action
43
Define: Fire
A chemical process in which fuel, oxygen, and heat are combined
44
Define: Incipient Stage
A source of ignition and fuel come together
45
Define: Smouldering Stage
Fuel, oxygen, and heat are present and are causing the heat to rise through limited chain reaction
46
Define: Free-burning Stage
The stage at which flames first appear
47
Define: Uncontrolled Fire Stage
Fire is out of control and major property damage is underway
48
Define: Reactive Materials
Cause a violent, explosive reaction when they come in contact with another material, such as acetylene with water, or bleach with chlorinated cleaner
49
Define: Critical Incident Stress Debriefing (CISD)
A post-trauma intervention focused on providing victims with an opportunity to discuss their experiences and reactions to a traumatic event
50
True or False: An emergency can be natural or man-made
True
51
True or False: The probability of an emergency happening is low, but the severity of potential harm is extremely high
True
52
What are the 3 dependences of organizations specific emergency plans?
1. The potential risk of serious incidents and emergencies at an organization 2. The size of organzation 3. The legal requirements in particular jurisdiction
53
What are the 4 cornerstones of an emergency plan?
Prevention, Preparedness, Response, Recovery
54
Identify the 6 steps to emergency planning.
1. Establish the planning team 2. Assess the risks and company capabilities 3. Develop the emergency response plan 4. Implement the plan 5. Test the plan 6. Improve the plan continuously
55
What key characteristics should all classified incidents include.
Location, Process Involved, Type of Incident, Possible Causes
56
Define: RAC Program
A hazard recognition assessment and control program; a key element in most health and safety programs
57
Define: Walkthrough
Inspection of the incident scene to get a picture of the total environment
58
Define: Re-Enactment
A simulation designed to recreate the circumstances leading up to an incident
59
Define: Domino Theory
The theory that every incident results from a series of events
60
Define: Normal Incidents
The theory that incidents are expected outcomes of interactive complexities
61
Define: High-Reliability Organizations
Organizations in hazardous industries that maintain an excellent safety record over time
62
Define: Cognitive Failure
A mistake or failure in the performance of an action that an individual is normally capable of performing
63
True or False: The prime objective of incident investigation is prevention
True
64
List the 8 steps in incident investigation
1. Plan & Prepare 2. Emergency Response 3. Secure the Scene 4. Gather Evidence 5. Analyze the Information 6. Report the Results 7. Make Recommendations 8. Follow-up
65
What are the 5 important factors to focus on during incident investigation?
People, Equipment, Material, Environment, Process
66
List the 4 essential factors for effective reporting in incident investigation.
1. Outline all events contributing to the incident in sequential order 2. Point of deficiencies or breakdowns in the system as they occur 3. Summarize deficiencies 4. Link all recommendations to deficiencies
67
Define: Duty to Accomodate
Legislated responsibility of employers to accommodate workers who are attempting to return to work following an injury or illness via changes in job tasks and/or the work environment to enable workers with a temporary or permanent disability to perform work productively.
68
Define: Undue Hardship
Aspect of human rights legislation that means that employers must accommodate the needs of a disabled worker unless the necessary modifications would lead to health and safety difficulties or present unsustainable economic or efficiency costs
69
Define: Disability Management
Proactive employer practices with the goals of preventing or reducing workplace disability, intervening early in the face of risk or injury, and providing coordinated management and rehabilitation functions to promote workers' recovery and safe and timely return to work
70
Define: Systems Approach
An approach to disability management that emphasizes the work and organizational context
71
Define: Return to Work Coordinator
Person who is responsible for return to work case management
72
Define: Return to Work Plan
A collaboratively developed individualized plan that identifies an injured or ill worker's return to work goals
73
Define: Workplace Accomodation
Modifications to the arrangement of work that promotes early and safe return to work for injured, ill, or disabled workers
74
Define: Light-Duty Work
Workplace accommodation where workers return to a job that is less demanding than their previous job
75
Define: Gradual Work Exposure
A type of light-duty accommodation where job demands slowly increase until the workers are performing their full requirement of their pre-injury jobs
76
Define: Work Trials
A form of accommodation where workers return to work on a trial basis
77
Define: Supported & Sheltered Work
Modified work arrangments designed to help those with permanent disabilities who have either not been successful in competitive work environments or require substantial support to return to work
78
Define: Physical Demands Analysis (PDA)
A standardized evaluation of the physical and cognitive demands of a job completed by a person familiar with the job
79
Define: Functional Ability Assessment
A standardized assessment of an injured or ill worker's ability to perform job tasks that is completed by a member of the health care team treating the injured worker
80
Define: Work-Family Conflict
A type of inter-role conflict in which the role pressures experienced in the work and family domains are incompatible
81
Define: Flexible Work Arrangements (FWAs)
Family-friendly policies that involve modifications to the traditional work scheudle
82
Define: Compressed Work Week
Flexible work arrangement in which employees work full-time hours in fewer days per week
83
Define: Job Sharing
Flexible work arrangement in which two employees share the responsibilities of a single position
84
Define: Job Splitting
Flexible work arrangement in which two employees divide the responsibilities of a single position
85
Define: Flextime
Flexible work arrangement that permits employees to have variable start and finish times to their workday
86
Define: Flexplace
Flexible work arrangement in which an employee regularly makes use of telecommunications technology to complete work assignments away from the office, usually at home
87
Define: Health Promotion
A combination of diagnostic, educational, and behavioural modification activities designed to support the attainment and maintenance of positive health
88
Define: Employee & Family Assistance Programs
Programs designed to help employees and members of their families with problems that may interfere with worker productivity, including alcohol and other drug abuse, emotional or behavioural problems among family members, and financial or legal problems
89
Define: Hypertension
Elevated blood pressure
90
Identify, the two types of disability costs, and provide examples for each.
Direct Costs: Injury or illness costs, medical, compensation, etc. Indirect Costs: Property Damage, Equipment Damage, Product Damage, Production/Service Delays, Legal Expenses, Investigation Time, Hiring/Training Costs, etc.
91
What are examples of emotional costs associated with disability?
Social exclusion, anxiety, depression, etc.
92
What are the two moral/legal obligations of organizations in regard to disability?
1. Duty to Accommodate | 2. Undue Hardship
93
What are the benefits of disability management programs to employees?
- Prompt access to rehabilitation - Preservation of employee's self-respect - Change focus to abilities rather than limitations - Increased sense of control - Stronger focus on recovery - Improved health - Reduced income loss - Protection of employment relationship - Continued contribution to the company
94
What are the benefits of disability management programs to employers?
- Reduced absenteeism - Consistent management of lost time - Prevention of injuries - Improved productivity - Reduced ECB premiums - Reduced costs - Creation of safety culture and shared responsibility
95
What are the 3 goals of disability management?
1. Promote safe workplaces 2. Coordinate programming in health, rehabilitation, and accommodation interventions 3. Ensure representation of all stakeholders
96
True or False: Disability management is a collaborative process shared by employers, employees, labour, and service providers
True
97
What are the 7 steps in building a disability management program?
``` Step 1: Commitment Step 2: Assessment Step 3: Resources Step 4: Develop a Framework Step 5: Build Collaborative Team-Based Management Step 6: Capacity Building Step 7: Measurement of Results ```
98
List examples of modified arrangements for return to work.
- Light-duty work - Gradual work exposure - Work trials - Supported & sheltered work
99
List examples of workplace wellness programs.
- Vaccinations - Preventative Health Screening - Fitness Programs - Weight Control Programs - Stress Management Support - Chronic Disease Managements
100
True or False: Canadian employers are mainly concerned with high levels of stress and lower levels of physical activity
True
101
For an effective workplace wellness program, organizations should be clear about thier___?
Objectives, Target Audience, Type of Program or Campaign
102
What are common elements in workplace wellness programs?
1. Supporting healthy living and health promotion 2. Work/Life Balance 3. Work Environment 4. Management Practices

HROB 3030 (1 decks)

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