Final Exam Flashcards
(57 cards)
What are the 5 aspects Daniel Goleman describes as Emotional Intelligence?
Self Awareness
Empathy
Motivation
Self-regulation
Social Skills
The ability to recognize and understand your moods, and emotions, and drives as well as their effect on others
Self Awareness
The ability to understand the emotional makeups of other people, skill in treating people according to their emotional reactions
Social Awareness (Empathy)
The ability to control or redirect disruptive impulses and moods, the propensity to suspend judgement.
Self-Management / Self-Regulation
The ability to manage, influence and inspire emotions in others
Social Skills
In how many ways are people intelligent according to the Theory of Multiple Intelligence by Howard Gardner?
8
Is the ability to solve problems deemed important in one or more cultural contexts.
Intelligence
Name the 8 types of intelligence
Logical-mathematical
Interpersonal
Bodily-kinesthetic
Linguistic
Intra-personal
Spatial
Naturalist
Musical
Is the capability to manage cultural diversity
Cultural Intelligence
What are the 3 critical aspects to have a high Cultural Intelligence?
Cultural knowledge
Cultural skills
Meta cognition
The willingness to work with others from diverse backgrounds
Cultural Motivation
The understanding of a culture and cultural differences
Cultural Knowledge
Ability to flex verbal and non-verbal behavior culturally
Cultural skills
The ability to flex mentally culturally
Meta-cognition
Which are the 6 spheres of inclusion?
Civilization orientation
National orientation
Organizational factors
Societal formation
Individual identification
Personality type.
Which are the 3 ethnocentric stages in Cultural Sensitivity?
Denial
Defense/Reversal
Minimization
Which are the 3 Ethnorelative Stages in Cultural Sensitivity?
Acceptance
Adaptation
Integration
In this stage, people are not interested in cultural differences and could care less about people from other cultures. They need to learn about other cultures and explore the culture differences.
Denial
In this stage, people feel threated by cultural difference, tend to be highly critical of other cultures. In reversal, they heavily criticize their own country. They need to be able to manage anxiety about other cultures and embrace tolerance and patience
Defense / Reversal
In this stage, people begin to find commonalities (superficial cultures) between themselves and people of other cultures. Most people at this stage think that they are doing okay, but they’re not. They need to develop cultural self-awareness and experience differences.
Minimization
In this stage, cultural differences among people are not a problem, they are of interest for them.
Acceptance
In this stage, people are able to see the world through another’s “eyes”, and change their behavior in order to communicate more effectively. They need to experience empathy for other cultures and develop risk-taking skills and problem-solving skills.
Adaptation
In this stage, people are often culture mediators who are able to help others understand different cultures and promote unity between different cultures. Rarely do people achieve this level of cultural sensitivity.
Integration
“I don’t think there’s any way” is an example of
Denial
