Final Exam

Question 1

What do zero-sum leaders believe?

Answer 1

There always has to be a winner and a loser in a conflict situation.

Question 2

When might a zero-sum conflict approach be necessary?

Answer 2

When compromise would break a law.

Question 3

What is a downside to being a variable-sum leader?

Answer 3

They might give in to employees making unethical decisions.

Question 4

Why is the mixed-motive conflict management style considered to be the most effective?

Answer 4

It bases decisions on the goals and values of the firm.

Question 5

Why might ethical conflicts be important to an ethical culture?

Answer 5

Ethical conflicts can be used to identify ethical issues.

Question 6

Leaders with an avoiding conflict management style are more likely to exhibit ______________.

Answer 6

ethical complacency

Question 7

Why is the collaborating style of management most favorable to ethical conflict resolution?

Answer 7

It creates a solution in which both parties to a conflict can win.

Question 8

What is a potential downside of overusing the compromising style of conflict management?

Answer 8

Each side has to give something up.

Question 9

What might be true of leaders who adopt a competing style of conflict management?

Answer 9

They score high on assertiveness.

Question 10

What is the problem with an accommodating style of conflict management?

Answer 10

Leaders might allow unethical employees to continue their misconduct.

Question 11

What does mediation involve?

Answer 11

an objective third party helps two parties settle their differences

Question 12

Which situation demonstrates reciprocity?

Answer 12

In response to co-workers help making a deadline, you assist them with a similar crisis

Question 13

What should an ethical leader do if a conflict begins to escalate?

Answer 13

Bring the discussion back to the core issues.

Question 14

When handling a conflict situation, it is important for a leader to realize that the other party’s concerns are _________.

Answer 14

legitimate

Question 15

Separating the people from the issue in an ethical conflict situation allows the leader to approach the conflict situation with more

Answer 15

objectivity

Question 16

Which of the following factors impact the length of time it takes for companies to recover from ethical misconduct?

Answer 16

• a.
  How the company responds after discovering the misconduct
• b.
  The length of time it takes for the company to resolve the issues
• c.
  How stakeholders perceive the company’s response

Question 17

According to the information shared in this section, ________ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision.

Answer 17

litigation

Question 18

Which mediation skill is important for an ethical leader to have in a conflict situation?

Answer 18

use of neutral language

Question 19

To help prevent misconduct, ethical leaders should:

Answer 19

Develop and manage systems to maintain an ethical culture

Question 20

According to Ethics Consultant, David Gebler, most unethical behavior is committed ______________.

Answer 20

To meet performance goals

Question 21

RADAR

Answer 21

Recognizing, Avoiding, Discovering, Answering, Recovery

Question 22

What is the best way to avoid an ethical misconduct disaster?

Answer 22

Identify a potential ethical issue before it snowballs into a crisis.

Question 23

__________ occurs when ethical leaders observe and identify ethical risk areas.

Answer 23

Recognizing

Question 24

Why are managers reluctant to engage in the discovery process?

Answer 24

They fear uncovering misconduct could harm the firm’s reputation.

Question 25

Which of the following is a step companies take in the recovery process?

Answer 25

reinforcing the firm’s reputation with positive messages

Question 26

Which of the following is part of the discovery process?

Answer 26

assessment

Question 27

Which statement best describes how autocratic leaders communicate?

Answer 27

They limit communication to need-to-know information.

Question 28

What is a disadvantage of small group communication and decision making?

Answer 28

It can lead to excessive risk taking.

Question 29

What is group polarization?

Answer 29

When the group moves toward a more extreme position than what each member would have done individually.

Question 30

An ethical leader with good interpersonal communication skills should ____________.

Answer 30

demonstrate both respect and firmness in communication

Question 31

Good communication skills __________.

Answer 31

promote leader-follower congruence

Question 32

Which of the following statements about nonverbal communication is false?

Answer 32

It is less trustworthy than verbal communication.

Question 33

____________ occurs when both the communicator and receiver considers the unique worth of the other party and tries to understand what the other is communicating.

Answer 33

Dialogue

Question 34

Why might listening be just as important as speaking for an ethical leader?

Answer 34

It can establish credibility and increase morale among employees.

Question 35

How might a comprehensive code of conduct prove ineffective in curbing misconduct?

Answer 35

The code of conduct is not effectively communicated to employees.

Question 36

In a rigid hierarchical organization, communication generally consists of ______________.

Answer 36

one-way communication

Question 37

Why is an organization characterized by workplace politics perceived negatively by employees?

Answer 37

Followers are rewarded based on whether they serve the leader’s best interests.

Question 38

An effective team should possess which characteristic?

Answer 38

Diversity

Question 39

Which statement is true about employee feedback?

Answer 39

It helps leaders identify the firm’s strengths and weaknesses.

Question 40

Which of the following is a barrier to communication between leaders and followers?

Answer 40

Power differentials

Question 41

In order to promote an open communication culture, leaders should ____________________.

Answer 41

adopt more of a democratic process toward ethical decision making

Question 42

Why are leaders important even in a democratic organization?

Answer 42

Leaders often make the final call on major decisions.

Question 43

Which of the following is important in catching misconduct internally before it becomes a major issue?

Answer 43

Employee feedback

Question 44

ow can ethical leaders increase employee empowerment?

Answer 44

Make discussions about ethics commonplace.

Question 45

Training employees in leadership techniques _________________.

Answer 45

is a form of employee empowerment

Question 46

Which of the following is true about dissent in organizations?

Answer 46

Ethical cultures are likely to have strong internal dissent mechanisms.

Question 47

8 Daniels Fund Initiatives

Answer 47

ITATFRRV, integrity, trust, accountability, transparency, fairness rule of law, respect, viability

Question 48

Ethical Decision Maker tree

Answer 48

1. is it legal 2. does it maximize shareholder 3. is it ethical