FINAL EXAM

Question 1

T or F: Are Merchandise sales ancillary revenue?

Answer 1

True

Question 2

What is the most common form of an annual food and beverage contract?

Answer 2

Percentage of Gross Sales

Question 3

How do you calculate food and beverage per caps?

Answer 3

total food and beverage sales / # of tickets sold

Question 4

What is the most common type of merchandising contract?

Answer 4

percentage-of-sales

Question 5

Selling food and beverage items in the venue seating section during an event is referred to as what?

Answer 5

Hawking

Question 6

Which law(s) can make a commercial establishment liable for serving alcohol?

Answer 6

Dram-shop Laws

Question 7

What are the different promoter-generated ancillary revenues for public assembly venue?

Answer 7

Labor Fees, Equipment Fees, Utility & Service Fees, In-house Marketing and Advertising Agency Fees

Question 8

What is the typical split between the event and the venue on a merchandiser contract?

Answer 8

75/25% or 90/10%

Question 9

What is the term used to describe the sale of unauthorized merchandise sold in connection with an event at a public assembly venue?

Answer 9

Bootlegging

Question 10

What are all of the elements of the T. E. A. M. alcohol and Service Guide?

Answer 10

ID Guidelines, Cut-off Guidelines, and Safe Drinking Guidelines

Question 11

What is the difference between promoter generated ancillary revenue and customer generate ancillary revenues?

Answer 11

Customer generated revenues are made when a guest spends money at a venue before or during an event. Promoter generated revenue is made off of the fees a venue makes off of the promoter (ex. Labor, Equipment, Marketing, or Utility)

Question 12

What are the three best times to sell merchandise?

Answer 12

(1) Ingress, (2) intermission, and (3) egress

Question 13

What are the Three typical merchandise arrangements?

Answer 13

Flat-rate fee, Per-person fee, Percentage-of-sales fee

Question 14

What is the governmental organization the specifically seeks to protect the safety and health of workers?

Answer 14

Occupational Safety & Health Administration (OSHA)

Question 15

Which term refers to the amount of weight the rigging system can support?

Answer 15

Load Capacity

Question 16

What are the hiring stipulations for a venue using “union shop”?

Answer 16

employees are not required to join a union before being hired but must join after 30 days

Question 17

What does LEED stand for?

Answer 17

Leadership in Energy & Enviromental Design

Question 18

What does HVAC stand for?

Answer 18

Heating, Ventilation, and Air Condition

Question 19

Which employees are considered back-of-house?

Answer 19

Director of Operations, Operations Manager, Assistant Operations Manager, Changeover supervisor, Electrical/Mechanical technicians, Engineers, Union Employees, Groundskeeper, Stage Manager

Question 20

What is the generic term for personnel working backstage in a production?

Answer 20

Stagehands

Question 21

Who is responsible for the activities associated with the management of the venue’s mechanical systems enviroment?

Answer 21

Engineering

Question 22

What is the general term referring to the rope and pulley system used to suspend items from a venue’s grid?

Answer 22

Fly System or Rigging System

Question 23

Which document does a promoter use to communicate the specific requirements of a performer?

Answer 23

Production Rider

Question 24

Events that contract with the union for providing stagehands in every community throughout the tour are known as _________ shows.

Answer 24

Yellow-Card Shows

Question 25

What are typical capital expenditures?

Answer 25

Real Estate, Furniture, Fixtures, Equipment, Repairs and Improvements

Question 26

What is conversion/ change-over?

Answer 26

An act of transformation that occurs between events, preparing for the next.

Question 27

What is the different between crowd management and customer services?

Answer 27

Nothing

Question 28

Who is reponsible for determining front-of-house staffing levels?

Answer 28

Venue Management

Question 29

Which employees are considered front of house?

Answer 29

Parking, Ushers, Ticket Takers, Security, Office, Set Up, Tear Down,

Question 30

What does BEO stand for?

Answer 30

Banquet Event Order

Question 31

Which personnel requirements are addressed in a client's rider?

Answer 31

BOH

Question 32

What document provides venue personnel with an hour-by-hour detailed description of items happening on the day of an event.

Answer 32

Banquet Event Order

Question 33

What items should be placed in the office event file?

Question 34

What is a production/performance rider?

Question 35

What is the correct sequence of event day activities?

Question 36

Who is a member of the risk management team?

Question 37

What is not considered a risk management responsibility of the venue manager as they seek to minimize the risks in the event enviroment of their venue?

Question 38

What appears in a risk management assessment model for a public assembly venue?

Question 39

What are the five basic approaches for dealing with risks?

Question 40

What elements are considered a part of the venue life-safety system?

Question 41

What are the six primary function of a venue emergency plan?

Answer 41

1. Form a collaborative team 2. Understand the situation 3. Determine goals and objectives 4. Develop the plan 5. Prepare, review, and approve the plan 6. Implement and maintain the plan

Question 42

What is the process of identification of risk, analysis of risk as to its likelihood, frequent and severity, risk reduction/elimination and transfer, to the extent possible, of the remaining risk?

Answer 42

Risk Management

Question 43

What is the difference between risk and liability?

Answer 43

Risk: Potential Harm Liability: Responsibility for risks

Question 44

What is AVSS and who established it?

Answer 44

Academy for Venue Safety & Security ( Created by IAVM)

Question 45

What does IAVM stand for?

Answer 45

International Association of Venue Managers