Final Exam Flashcards
(38 cards)
What is the formula for RevPAR?
ADR x Occupancy Rate
What booking model are room rates not seen?
Opaque rate model
what is the truth about hotel management companies?
they generally manage hotels for a fee
What is one reason that a hotel might consider hiring a management company?
For improved overall management of the hotel
What is the name for the franchise disclosure agreement?
FOC
Which of the following describes the moment of truth?
It influences a guests total perception of a hotel visit
A goal of zero defect can?
Be an effective way to measure progress toward established service standards
Which management function comes before the organizing function?
Planning
Which management function refers to the process of supervising staff members in the workplace?
Controlling
Informal work groups most often develop because
Workers want to satisfy personal needs common to one another
Which of the following leadership styles is most effective when used with experienced employees by supervisors who have an interest in fostering a culture of cooperation?
Democratic
What do leaders of effective work teams know?
Their teams must have full support of upper management
What is true about bona fide occupational qualifications? BOQ?
They may be used to prevent minors from serving alcohol
In a hotel, when does one day end and the next begin?
When the night auditor begins the night audit
What would be the impact of an FOM instituting an effective upsell program in a hotel?
Increased room revenue
Whose job is it to back up the electronic data maintained by a hotels front office?
The night auditor
Purpose of folio?
To record guests purchase and payments during their stay
Placing an ad in the yellow pages of a telephone book are what type of activity?
Marketing activity
What is true about transient travelers?
They are individual travelers.
What is true about a hotel room that is “on change”
It is vacant and not yet cleaned
Which of the following represents the correct order of procedures used in cleaning linens and terry products?
Sorting, washing, drying
Name of activity hoteliers use to minimize maintenance costs and prolong life of hotel equipment
preventative maintenance
Where is accounting data transmitted when a hotel uses a centralized accounting system?
A central location outside of the hotel
On which of the following account types would a controller perform an accounts aging procedure?
Accounts receivable
