Final Exam

Question 1

Name at least two segments of your community in which you would find volunteers?

Answer 1

Civic organizations
Ministerial groups/churches
Local Schools
Local merchants
Media
Advisory Boards

Question 2

Two important keys to empowerment

Answer 2

Trust

Vision

Question 3

In building a culture of trust, what must a leader do?

Answer 3

Be the first to trust

Question 4

Stages of Performance Management

Answer 4

Clear Expectations
Support Successes
Grow skills/talents
Annual review: reward, recognize, get feedback on your role

Question 5

Why is vision important to empowerment

Answer 5

Vision inspires, motivates and creates a sense of purpose members can buy into

Question 6

What is a millenial

Answer 6

born around and since 1980

Question 7

Get an A on your report card

6 types of Situations be reported to HR

Answer 7

Wage Complaints
Allegations of wrong doing by others
Signs of workplace violence
Government and lawyer communications
disclosure of medical information
accommodation or leave requests

Question 8

Sections on a job description

Answer 8

Job title
employment status
FLSA status
General purpose of Job
Work Experience Requirements
Signatures
Date

Question 9

Why should applicants complete an application form?

Answer 9

not enough work and/or education information on resume
easier to compare backgrounds
includes important disclaimers “employee-at-will”
Also includes salary and reasons for leaving a job

Question 10

Fundamental fairness formula

Answer 10

Notice
Objective review
Time
Inform
Counseling
Examine

Question 11

Fundamental fairness formula

Notice

Answer 11

Did the employee have notice of expectations and consequences?

Question 12

Fundamental fairness formula

Objective review

Answer 12

can the supervisor explain the reasons for the actions taken to a third party reviewer?

Question 13

Fundamental fairness formula

Time

Answer 13

to correct the deficiencies

Question 14

Fundamental fairness formula

Inform

Answer 14

the employee of the consequences that will follow if those goals are not met

Question 15

Fundamental fairness formula

Counseling

Answer 15

did the employee receive counseling?

Question 16

Fundamental fairness formula

Examine

Answer 16

the policies and procedures of the organization

Question 17

Do’s for Performance Evaluations

Answer 17

Avoid subjective comments that are not job related
Avoid surprises! evaluation should not be the first time the employee is made aware of the issue.
Focus on employee behavior and actions, not intent

Question 18

Don’ts for Performance Evaluations

Answer 18

Never award undeserved high marks
Never give an employee a good raise or high rating with problematic performance
Don’t complete review late

Question 19

How many hours per week must an employee work to be considered full time?

Answer 19

30 hours or more

Question 20

Why should a part-time employee not work full time hours very often?

Answer 20

Not eligible for full-time benefits.

If they work full-time for 3 months, they are now eligible.

Question 21

What are exempt employees exempt from?

Answer 21

Overtime pay

Question 22

What makes a job exempt?

Answer 22

Meet government guidelines from the US Department of Labor.

Question 23

When do employees become eligible for job protection under FMLA?

Answer 23

1 year and 1250 hours.

Question 24

How long can an employee be out under FMLA?

Answer 24

12 weeks for serious health condition for self, parent, spouse or child)
26 weeks for care for a covered service member.

Question 25

Protected Characteristics - Harassment

Answer 25

``` Race or color National origin or citizenship Religion Gender, marital status, sexual orientation Age Disability ```

Question 26

What should you do if an employee comes to you with a complaint?

Answer 26

follow investigation guidelines | Contact command HR department

Question 27

Good interview questions

Answer 27

Describe a situation.... Tell me about a time... What do you know about The Salvation Army?

Question 28

What type of paid absence time is always payable at termination?

Answer 28

vacation time

Question 29

When would unused sick time be payable at termination?

Answer 29

Only at retirement

Question 30

Two employee benefits offered to full-time employees, not offered to part time

Answer 30

``` Health plan Basic Life Insurance Long Term Disability Personal Days Bereavement leave Marriage leave ```

Question 31

Three benefits available to part time employees who work 20 hours/week

Answer 31

``` Short Term disability Employee pension plan Voluntary life insurance Aflac Holiday pay Prorated vacation/sick time ```

Question 32

When do full-time employees become eligible to enroll in the health plan, life insurance and long term disability?

Answer 32

first of the month following 90 days of employment

Question 33

When do employees become eligible to enroll in the pension plan?

Answer 33

after one year

Question 34

When do most benefits end?

Answer 34

end of the month in which the employee stops working.

Question 35

Which benefits are affected by "restoration of service"

Answer 35

Christmas bonus vacation service recognition

Question 36

Forms available in the supervisors handbook?

Answer 36

``` Application for employment Background release form Employee requisition FMLA request Performance evaluation ```

Question 37

Name a sample form letter available in the supervisors handbook?

Answer 37

Sample warning letter Sample Nice turn down letter Sample offer letter for exempt Sample offer letter for non-exempt

Question 38

Name two situations when supervisors must notify HR?

Answer 38

whenever an employee is absent for 3 consecutive days employee injured at work Supervisor receives notice that employee might be out for FMLA Employee's absence could be related to known disability.

Question 39

What type of employee information should be kept strictly confidential

Answer 39

``` health or medical issues pay information performance evaluations warnings home addresses phone numbers ```

Question 40

List forms that need to completed within the first 3 days of employment?

Answer 40

``` I-9 W-4 Emergency information direct deposit self identification ```

Question 41

Document

Answer 41

``` Date & Sign Outline the Critical Events Communicate Unsatisfactory Conduct Memorandum Expectations Next Steps Time Frame ```