Final exam Flashcards
(48 cards)
Group communication
Interaction of 3 or more people to achieve a common goal
What’s the ideal size of a problem solving group
5-7 people
Does an odd or even number of group members have an advantage
Odd
Primary tension
Social unease and inhibitions that accompany the getting acquainted period in a new group
Secondary tension
Frustrations and personality conflicts experienced by group members as they compete for social acceptance, status, and achievement.
What are the 4 stages to the tuckmans group development model
Forming
Storming
Morning
Performing
Group role
Pattern or behavior associated with an expected function within a group context
Task roles
Focus on communication behavior that help manage a task and complete a job
Maintenance roles
Influence how well group members get along with one another
5-M model of leadership effectiveness
Model leadership behavior Mentor members Make decisions Manage group processes Motivate members
What percent of managers said team work is critical for career advancement
72
Interpersonal communication
Limited number of people interact and generate meaning using verbal and non verbal messages
What’s the max number of friends we can have?
Brain can only handle 150
Fundamental interpersonal relationship orientation theory
People interact with one another to fulfill three needs
Inclusion
Control
Affection
Turn requesting cues
Verbal and nonverbal messages that signal a desire to speak
Turn yielding cues
Verbal and non verbal messages which signify you are concluding your comments
Johari Windoe
Looks at two interpersonal communication dimensions:willingness to self disclose and respectivness to feedback
What are the 4 panes to johari window
Open area
Blind area
Hidden area
Unknown
Social penetration theory
Process of relationship bonding in which people move from superficial conversation to a more deeper kind
Psycoevolutionary emotion theory
Means that there are a range of feelings assists coated with each emotion
Relational dialectics theory
Focuses on the on going tensions between contradictory impulses in relationships
Sensors
Focus on details and prefer to concentrate on one task at a time
Intuitive’s
Look for connections and concepts rather than rules and flaws
DESC script
Four step process which is related to assertiveness
Describe express specify consequences
