Final Exam - Terms Flashcards
(14 cards)
A process improvement technique that sorts the vital few from the trivial many. (80/20 rule).
Pareto analysis
A process improvement model that is used as a tool to aid in the understanding of a process.
Flow chart, or a Process Map
Involves monitoring the production during the production process.
Process Control
Involves monitoring the before and after the production process.
Acceptance Sampling
A process improvement model that helps show the cause and effect of a process.
Fishbone Diagram
(Quality related cost) Bad products get to customers.
Ex: Warranty, maintenance, recalls, etc.
External Failure Costs
(Quality related cost) Scrap and rework.
Ex: Cost of fixing, repairing, and troubleshooting.
Internal Failure Costs
(Quality related cost) Detecting defects.
Ex: Inspection and testing.
Appraisal Costs
(Quality related cost) Preventing defects.
Prevention Costs
Refers to inflating the original time or cost estimates for activities or for the project.
Padding
What are the 6 processes of risk management?
- Risk Management Planning
- Risk Identification
- Qualitative Risk Management
- Quantitative Risk Management
- Risk Response planning
- Risk Monitoring and Control
A random chance that something will happen, with no way to control whether it happens.
Uncertainty
An uncertain event or condition that could negatively impact project performance.
Risk
Useful when starting a process.
Run diagrams
