Final fill in the _______

Question 1

A service ________ includes all the value-added physical and intangible activities that a service organization provides to the customer.

Answer 1

Package

Question 2

_______ manufacturing gets its name from the fact that items are moved through the different manufacturing steps in groups, or batches.

Answer 2

Batch

Question 3

ATO is an acronym for

Answer 3

Assemble to Order

Question 4

________ layout is a layout in which the resources are physically arranged according to the dominant flow of activities for the product family.

Answer 4

Cellular

Question 5

Structural elements are ______ resources, such as buildings, equipment, and information technology.

Answer 5

Tangible

Question 6

______ strategies translate a business strategy into specific actions for functional areas, such as marketing, human resources, and finance.

Answer 6

Functional

Question 7

Order _______ are performance dimensions that differentiate a company’s products and services from those of its competitors.

Answer 7

Winners

Question 8

SCOR Model stands for _______ model.

Answer 8

Supply Chain Operations Reference

Question 9

those firms who take Anheuser-Busch’s products and move them along to the final consumer are positioned ________

Answer 9

Downstream

Question 10

From Anheuser-Busch’s perspective, the firms whose inputs feed into its operations are positioned ________.

Answer 10

UPstream

Question 11

SQC is an acronym for

Answer 11

Statistical Quality Control

Question 12

TQM stands for

Answer 12

Total Quality Management

Question 13

_______ Charts are specialized run charts that help organization track changes in key measures over time.

Answer 13

Control

Question 14

_______ Processes address the main value-added activities of an organization.

Answer 14

Primary

Question 15

______ Time is the total elapsed time needed to complete a business process.

Answer 15

Cycle

Question 16

________ Benchmarking is the comparison of an organization’s processes with those of competing organizations.

Answer 16

Competitive

Question 17

_______ Management refers to the broad set of activities carried out by organizations to analyze sourcing opportunities, develop sourcing strategies, select suppliers, and carry out all the activities required to procure goods and services.

Answer 17

Supply

Question 18

The use of resources within the firm to provide products or services is called _______

Answer 18

Insourcing

Question 19

RFQ stands for _______

Answer 19

Request for Quotation

Question 20

______ -based contract is a type of purchasing contract in which the price of a good or services is tied to the cost of some key input(s) or other economic factors, such as interest rates.

Answer 20

Cost

Question 21

A key component of the Lean philosophy is a never-ending effort to ______

Answer 21

waste

Question 22

The acronym JIT stands ____

Answer 22

Just In Time

Question 23

_____ system is a production control approach that uses containers, cards, or visual cues to control the production and movement of goods through the supply chain.

Answer 23

KanBan

Question 24

______is an estimate of the future level of some variable.

Answer 24

Forecast

Question 25

Intuition or informed opinion is part of the _____ forecasting model.

Answer 25

Qualitative

Question 26

_____ is the long-term movement up or down in a time series.

Answer 26

trend

Question 27

______ stock is the extra inventory that a company holds to protect itself against uncertainties in either demand or replenishment time.

Answer 27

safety

Question 28

_______demand inventory are items whose demand levels are beyond a company’s complete control.

Answer 28

Independent

Question 29

EOQ stands for _______

Answer 29

Economic Order Quantity

Question 30

The ______ effect is an extreme change in supply position upstream in a supply chain generated by a small change in demand downstream in the supply chain.

Answer 30

BULLwhip