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HAP 390 > final SG > Flashcards

final SG Flashcards

(49 cards)

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1
Q

Define the concept and symptoms of burnout.

A

Burnout is a combination of emotional exhaustion, depersonalization, and a reduced sense of personal accomplishment.

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2
Q

emotional exhaustion

A

drained feeling

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3
Q

depersonalization

A

treating others as less human

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4
Q

personal accomplishment

A

feeling like a failure

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5
Q

What are causes of stress for caregivers?

A

conflict, emotional fatigue, excessive workload

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6
Q

conflict

A

responding to multiple requests at a time, having to carry out treatment decisions one deems inappropriate or harmful

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7
Q

emotional fatigue

A

pressure to be personable and engaged, while still keeping emotions in check

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8
Q

excessive workload

A

too much work or too many repetitive tasks

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9
Q

What is emotional labor?

A

The mental and emotional preparedness to handle a certain situation.

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10
Q

What are some of the reasons for medical mistakes discussed in the text?

A

Wrong leg amputated: Diabetes symptoms were worse in the patient’s left leg, but he requested the right leg be removed first. Miscommunication between diabetes specialists and surgeons.
- The error was caught, but the correction was interrupted before it took place
- Surgery nurse was told the right leg by the patient, but prepped the left leg

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11
Q

Medical mistakes are caused by…

A

miscommunications
shift changes
small omissions

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12
Q

empathy

A

feeling FOR somebody

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13
Q

sympathy

A

feeling WITH somebody (typically want to avoid)

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14
Q

Health literacy

A

an individual’s ability to access, understand, and apply health information
- Socioeconomic status
- race
- gender
- age

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15
Q

Impacts of status differences

A
  1. Limited care
  2. Limited information
  3. Less likely to seek health information online
  4. Limited treatment plans ($$)
  5. Stigma
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16
Q

Communication effects of racial diversity

A

distrust
high risk & low knowledge
limited access

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17
Q

distrust

A

leads to less use of health services

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18
Q

high risk & low knowledge

A

those subject to discrimination are at higher risk of health issues such as hypertension, and heart disease

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19
Q

limited access

A

to health facilities or insurance

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20
Q

Communicating with older adults and the effects of ageism. Communicating more effectively with older adults.

Study These Flashcards
A

Older people tend to be portrayed as unhealthy, lonely, and irritable. They often don’t have control over the cues that lead others to believe they are of diminished capacity.

21
Q

Communication Accommodation Theory

Study These Flashcards
A

mirroring communication styles
- often unnecessary and based off of assumptions about older adults

22
Q

Describe the differences in the conception of health between Eastern and Western cultures.

Study These Flashcards
A

Western: compartmentalize health and don’t view it holistically

other cultures: mind and body interwoven
- don’t view some disorders as illnesses

23
Q

Health as Organic

Study These Flashcards
A

health can be understood in terms of the presence/absence of physical indicators
- not all diseases have physical signs
- excludes social, spiritual, and psychological factors
- too binary (this or that)

24
Q

Health as Harmony

Study These Flashcards
A

a sense of overall well being and equilibrium
- harmony with nature
- hot and cold (treat “hot” ailments with heat)
- energy: karma, yin/yang

25
Health Condition as a Social Liability
curses stigmas surrounding conditions fearing/facing moral judgement victim mentality
26
information sufficiency threshold
the amount of information a person needs in order to feel capable of coping with and understanding a threatening issue
27
factors that influence people to seek electronic health information
fear of judgement need quick answers privacy
28
Telemedicine advantages
lots of information always available source of social support
29
Telemedicine disadvantages
information is not always consistent or reliable digital divide: older adults may have less tech skills
30
De Charm's theory of personal causation
people naturally resist being treated as PAWNS but respond well to being treated as ORIGINS *pawns: required to relinquish control and blindly follow orders *origins: active participants in designing and carrying out worthwhile tasks
31
Theory X and Theory Y managers
X: "you'll work because I tell you to work" Y: people enjoy the inherent rewards of work and are motivated to make a positive difference *people tend to act the way that they are treated
32
impact of consumerism and consolidation
*patients are now seen as consumers – have to sell it
33
using social media more effectively
be interactive be educational update people during crisis
34
tips for managing a crisis
*inform people of the crisis and who to contact *designate a spokesperson to delegate communication *maintain a good relationship with media *educate people to be prepared *have necessary supplies
35
5 reasons to focus on patient satisfaction
1. helps patients overlook times of fear 2. less stress 3. better recovery 4. become "apostles" for the organization 5. satisfied patients = satisfied employees
36
Direct to Consumer (DTC) advantages
*inform patients of treatments/medications *active competition inspires product development
37
Direct to Consumer (DTC) disadvantages
* more $ spent on ads than drug development *flashy ads don't mean better drugs *companies downplay product risks *increase in hypochondriacs *misrepresentation
38
effects of media on body image
ads and video games show unachievable body images
39
effects of media on children's nutrition
*assume that "diet-products" are more nutritious *children are more drawn to things with appealing packaging and design
40
targeting by alcoholic beverage makers
*drinkers are surrounded by beautiful women *appeal to teenagers – make drinking look cool in ads and movies
41
How are health news items distorted in the mass media?
*overgeneralizations *more "interesting" conditions get more coverage
42
IDEA model for crisis messaging strategies
*specific messaging of a campaign Internalization: our evaluation of the message for relevance, proximity, magnitude Distribution: what channels are used to share a message? Explanation: the actual contents of the message (what, why, how) Action: outlines specific steps to address the situation
43
Crisis and Emergency Risk Communication (CERC) Model
*elements across an entire crisis (not just messaging) Pre-disaster/preparation: plans to enact in case of a crisis Disaster/event: what is the actual crisis Maintenance: keeping people updated on the current state Resolution: reflecting and learning what did/n't work
44
3 risk communications
1. helping people who are INSUFFICIENTLY CONCERNED understand that a serious risk exists 2. reassuring and calming people who are EXCESSIVELY CONCERNED 3. working with people who are APPROPRIATELY CONCERNED
45
risk communication
disseminating information and engaging in inter- active discussions about how people perceive the risks and how they feel about the risk messages
46
crisis communication
an approach to provide information that allows people to make the best possible decisions about their well being, under time constraints, and while accepting the imperfections of their decisions
47
Pauley & Hesse article
Stress Buffering model: social support helps ease the negative effects of stress CONCLUSIONS: support and stress levels are inversely related *depression is the moderator between social support and alcohol consumption LIMITATIONS: not necessarily generalizable; college students drink more than the average person
48
Empathic Communication Model of Burnout (Miller, et. al.)
- empathic concern and emotional contagion contribute to communicative responsiveness - in high stress fields (like healthcare), this can lead to depersonalization which ultimately leads to EMOTIONAL EXHAUSTION - communication is a single, non sub-scaled concept - NO STRESS or social support - burnout is the terminal factor
49
Extended Relational Communication Competence Model (Wright, et. al.)
- affiliation, empathy, social relaxation, etc. contribute to communication - communication competence and social support contribute to PERCEIVED STRESS - contribute to BURNOUT, which leads to emotional exhaustion and depersonalization

HAP 390 (1 decks)

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