Finals Flashcards

1
Q

A general term use for both goods and services

A

Product

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2
Q

An item that satisfies a need or a desire.

A

Product

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3
Q

Is another important feature for a product.

A

Branding

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4
Q

Is a marketing practice in which a company creates a name, symbol, or design that is easily identifiable as belonging to the company

A

branding

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5
Q

It helps the clients or customer what to expect in the company

A

Branding

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6
Q

A factor that us shown ro be the basis of why one product is better than its comperitors

A

Unique Selling Peopisition (USP)

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7
Q

This characteristics helps solidify a company’s market position and allow them to stand apart from competition

A

USP (unique selling proposition)

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8
Q

3 Product Classification

A

Tangible products
Intangible products
Services

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9
Q

These are items with an actual physical presence

A

tangible products

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10
Q

Items that has no physical presence but can be felt indirectly.
Ex. Software

A

Intangible product

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11
Q

an intangible products but they are the result of an economic activities that dies not result in ownership.

A

Service

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12
Q

Items that are used directly by the end user such as food, clothing, cars, etc.

A

consumer goods

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13
Q

Services that are for the benefit of end user directly such as education

A

consumer services

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14
Q

Items that act as part of another company’s operations such as machinery parts

A

producers goods

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15
Q

services that support another company’s operation such as accounting, hr

A

producer services

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16
Q

He proposed one way of understanding product benefits in his popular acadenic work “principles of marketing”

A

Philip Kotler

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17
Q

The first level to be defined and explored

A

Core benefit

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18
Q

Any additional benefits are added on to differentiate the product and highlight its USP

A

actual product

19
Q

there needs to be an assessment of what further benefits can be offered to the customer to ensure a loyal purchasing customer

A

Augmented products

20
Q

3 different level of a peoduct

A

core benefit
Actual product
Augmented product

21
Q

The basic customer need that is fulfilled

A

Core benefit

22
Q

The features of the product

A

actual product

23
Q

the intangible features of the product. It is here that the real value is added

A

augmented product

24
Q

How goods different from services

A
  1. Intangibility
  2. Search, experience, credence
  3. Perishability
  4. Variability
25
Q

The attributes that may be evaluated proof to purchase. As the customer learns about the competitive offerings

A

Search qualities

26
Q

Are those that need some trial or consumption before evaluation

A

Experience attributes

27
Q

ate those that are difficult to judge even post-consumption, hence the term credence.

A

credence qualities

28
Q

Services differ form goods.
Services are simultanuesly produced and consumed. Goods can be manufuctred and then inventoried in distribution warehouse

A

perishability

29
Q

It is the final majoy difference between serviced and goods.

Manufactirers of good can set quality standards because a machince is producing theru products

A

variability

30
Q

A.k.a product assortment. The total number of product lins that the company offers

A

product mix

31
Q

a subset of the marketing mix and is an important part of the business model of a comany

A

product mix

32
Q

Refers to the number of product lines

A

Width

33
Q

Referes to the total number if product in the mix

A

Length

34
Q

Refers to the total number of products within the line

A

Depth

35
Q

Refers to how closely products are linked to each other.

A

consistency

36
Q

Defined as the group or set of products that are closely related because they perform a similar function, target at the same channels

A

Product line

37
Q

the product that are offered by the company which ard similar and can be sold for the same customers to satisfy the same want

A

Product line

38
Q

Occurs when a company lengthens its product line beyond its current range.

A

line stretching

39
Q

A type of line stretching that may strecth down market when it sees strong growth opportunities in value priced good or if there is a risk of an attacked by a low end competitor

A

down market

40
Q

A compnay may strech for a higher margins or more growth

A

Up market

41
Q

When the company stretchs in both the directions.

A

two way stretch

42
Q

is defined as adding more items within the present range to strengthen the pdoduct line.
Its is done to increase the profits by selling the missing items in line

A

line filling

43
Q

thw company like to upgrade thair peoduct offerings with new technologies to make the customers upgrade to hight value, higher priced items

A

line modernization

44
Q

featuring one or two product in the line to attract the customers into showrooms and then try to expose alltheir models to the customer

A

line featurinh