FINALS

Question 1

The main SECURITY concerns are

Answer 1

Lost and Found
Guest theft
Employee theft
Bomb scare

Question 2

a reality of the hotel business. Guest take hotel items as souvenirs or plainly because the items in a hotel are useful at home. Usually from room where items like towels, vanity set, soaps etc are useful for common use

Answer 2

Guest theft

Question 3

they are trained to observe SUSPICIOUS MOVEMENTS and report it to the security

Answer 3

housekeeping

Question 4

must learn to recognise guests that are REGISTERED into the hotel

Answer 4

floor crews

Question 5

not permitted to open guest room doors for any guests

Answer 5

room maids

Question 6

required to use their OWN KEYS and not have the room maid to open their doors

Answer 6

legitimate residents

Question 7

only —— have access to guest rooms. They are the guests, floor housekeeping personnel, maintenance personnel etc

Answer 7

Authorized persons

Question 8

issued keys/cards and cautioned not to keep it LYING AROUND

Answer 8

registered guests

Question 8

trained to give a quick glance at the room and bathroom before they remove guest baggage

Answer 8

Bell boys

Question 9

the ability to detect missing items is made POSSIBLE by equipping rooms with —-

Answer 9

standard number of items

Question 10

it has only one entry and exit door

Answer 10

Guest room

Question 11

are usually secured in centrally air conditioned or heated properties

Answer 11

Windows

Question 12

Employee too find that hotel items are useful at home

Answer 12

Employee theft

Question 13

an employee is required to posses a ——— issued and authorised by the head of department whenever a hotel property is removed from the hotel

Answer 13

gate pass

Question 14

security personnel conduct ——– of employee HAND BAGS at RANDOM to ensure that unauthorized items are not being taken out of the hotel

Answer 14

spot checks

Question 15

employees have ——– to areas of the hotel. For example, a cook is not permitted to be on a guest floor nor a swimming pool attendant in the reception

Answer 15

limited access

Question 16

the hotel provides ——– to DISTINGUISH personnel in the hotel

Answer 16

uniforms

Question 17

may open the guest room doors for these authorised personnel only after verification of their INTENTIONS

Answer 17

Room attendants

Question 18

room attendants have —— of items on their MAID CARTS that have to be ACCOUNTED FOR at the end of their shifts

Answer 18

Par stocks

Question 19

Terrorism is a new concern for all public buildings. Hotels are prime targets for explosions by radical groups who want to make a statement

Answer 19

Bomb threats

Question 20

Consider the miles public area personnel cover when cleaning the LENGTH and breadth of a hotel

Answer 20

walking

Question 21

all housekeeping personnel are on their feet in a full shift

Answer 21

Standing

Question 22

room attendants will need to ——- to pick garbage from floors, to clean bathtubs and water closets, and to get linen from the bottom shelves of maid carts

Answer 22

Stooping

Question 23

gardeners will need to —- for long hours while preparing flower beds , planting seeds, and preparing flower pots for indoor decoration

Answer 23

Squatting

Question 24

room attendant would ---- while **cleaning bathroom floors.** Public area staff would do the same to **clean stubborn stains from floors** and staircases

Answer 24

kneeling

Question 25

linen keepers will ----- to **get linen and uniforms** from **higher shelves** Room attendants **would _____ to clean the upper reaches** of bathroom tiles and mirrors

Answer 25

stretching

Question 26

all housekeeping personnel **reach for something** or the other

Answer 26

Reaching

Question 27

room attendants and public cleaners have to **______ their torso** to **clean areas around** them to achieve maximum productivity

Answer 27

Twisting

Question 28

this is required to **clean lower reaches of FURNITURE** like under dressers and wardrobe lower shelces.

Answer 28

crouching

Question 29

in a **typical day,** housekeeping would be:

Answer 29

walking standing stooping **squatting** kneeling stretching **REACHING** twisting **crouching** lifting pushing

Question 30

room attendants have to **lift weighty linen off beds and maid carts,** housemen have to lift heavy furniture and carpets public area housemen have to lift furniture to rearrange them

Answer 30

lifting

Question 31

housekeeping personnel have to **push maid carts,** vacuum cleaners, shampoo machines, trolleys

Answer 31

pushing

Question 32

can **reduce work** when purchasing them. Heavy equipment including racks **must be on wheels**

Answer 32

lighter equipment

Question 33

**help in relieving the effort** just like the **vacuum cleaners,** portable bathroom scrubbers or window cleaners.

Answer 33

motorised equipment

Question 34

is one possible approach to **prevent permanent injuries.** It requires workers to **move to different tasks to allow muscles already stressed to rest**

Answer 34

Job rotation

Question 34

help in **cleaning spots and stains easily with a swipe** eliminating tedious scrubbing.

Answer 34

Modera detergents

Question 35

a credible alternative where the **scope of tasks is broadened** to give balanced exposure

Answer 35

Job enlargement

Question 36

a wonderful way to **reduce physical stress.** Tasks can **be shared** like housemen doing the vacuuming of rooms

Answer 36

teamwork

Question 37

in **safe work practices** must be part of an ongoing agenda. Training should **remove bad habits and replace them** with improved work habits

Answer 37

Education and training

Question 38

the areas in housekeeping operations when accidents take place:

Answer 38

Falls from slippery floor Cuts Back pains muscle cramps hazardous chemicals electrocution **injuries**

Question 39

use ---- signs whenever washing or mopping floors

Answer 39

wet floor

Question 40

use ---- to **reach higher shelves.** It come in many sizes from step stools to extended ---

Answer 40

Ladders

Question 41

have **the hazard of falls** employees must keep their areas **free for easy traffic**

Answer 41

cluttered workplaces

Question 42

any --- whether linen or garbage is a potential hazard for **broken glass or exposed syringes**

Answer 42

heap

Question 43

a **common complaint among housekeeping personnel** due to the **sheer pressure on their backs** while doing their daily chores

Answer 43

back pains

Question 44

housekeepers normally use mild detergents for daily use. However, potent chemicals like **acids and strong detergents** are unavoidable for difficult stain treatment

Answer 44

hazardous chemicals

Question 45

housekeepers must take precautions to **prevent electrical hazards.** Ensure that the equipment bought has the --- stamp for safety

Answer 45

Electrocution, ISI stamp

Question 46

**many injuries** are caused by -------. these can be corrected by proper training

Answer 46

poor work habits

Question 47

housekeeping personnel must be skilled at ----- as they could be on the **spot to give immediate attention to a guest** or employee **in distress.** ------ is part of the overall safety programme

Answer 47

First aid

Question 48

first safety steps: apply **burnol liberally**, place burnt area under **cold water or ice**

Answer 48

Burns and scalds

Question 49

first safety steps: clean wound with **cotton dipped in dettol**

Answer 49

Bleeding

Question 50

first safety steps: prevent **person from running**, smother flames by **wrapping victim with a heavy material**

Answer 50

clothes on fire

Question 51

first safety steps: **loosen clothing** lay victim flat on the back with feet raised or place in chair

Answer 51

fainting

Question 52

first safety steps: **immobilise both limbs** by lying both legs and the arms across the body respectively

Answer 52

fracture

Question 53

first safety steps: call for a **doctor immediately,** do not move person from the room

Answer 53

heart attack

Question 54

first safety steps: do not rub the eye, use an **eye bath with warm water** to rinse out the eye

Answer 54

object in the eye

Question 55

first safety steps: apply **dry bandage** firmly wrapped round the affected part and soak with cold water

Answer 55

Sprain

Question 56

first safety steps: rest the patient by **laying him/her on the COUCH,** loosen clothing

Answer 56

shock

Question 57

step taken to ensure that **fire does not occur.** One of the most important requirements for ----------- is good housekeeping that falls under the jurisdiction of that maintenance department

Answer 57

fire prevention

Question 58

in most hotels the service ------ is also the **fire escape.** ---- are **hazardous even under the MOST FAVORABLE CONDITIONS**

Answer 58

Stairway

Question 59

may **be rarely used,** however, when needed, they must work.

Answer 59

Fire extinguishers

Question 60

In following the suggested procedure outlined above, each hotel should develop a set of ------------. It should **be printed, framed and posted adjacent to every extinguisher**

Answer 60

Fire Regulations

Question 61

All hotels nowadays have to **comply with fire safety regulations** to get a license. this requires installing ---------------- and people training. Many hotel are at **threat of having their license revoked** if fire safety is not provided on an ongoing basis.

Answer 61

Fire detection systems

Question 62

6 Different methods of fire detection:

Answer 62

Fire alarm systems smoke detection systems sprinkler systems fire doors fire drills fire protection checklist

Question 63

a method when **alarm bells ring when activated.** Hotels provide these **fire push buttons,** enclosed in glass and painted in red, at strategic points throughout the hotel

Answer 63

fire alarm systems

Question 64

**trip the alarm system** of the SMOKE exceeds permissible limits

Answer 64

Smoke detection systems

Question 65

**set off by heat not smoke** even if the smoke detector indicates a fire, the —— will not be set off. It has **sensitive glass bulbs** that crack with a certain degree of heat

Answer 65

Sprinkler systems

Question 66

Provided, especially in **long corridors to SEAL OF A SECTION** of the corridor affected by fire

Answer 66

Fire doors

Question 67

The management must organize **”employee fire brigades” around a cadre** of maintenance department employees

Answer 67

Fire drills

Question 68

The **manager** of each hotel should either **personally review** of a —————- or delegate the responsibility to the engineering department

Answer 68

Fire protection checklist

Question 69

Housekeeping personnel most probably will be the **first to locate a fire** and will have to take the initial steps in the ______ chain.

Answer 69

Firefighting

Question 70

3 general classes of fires:

Answer 70

Class A Class B Class C

Question 71

These fire are caused by **ordinary dry combustible materials** such as wood, textiles, paper, rubbish etc. In this fire, water quenches and cools the burning materials

Answer 71

Class A

Question 72

These fire are caused by **inflammable liquids such as oils,** grease, petrol, chemicals etc. In these fires a blanketing effect is essential to snuff out oxygen

Answer 72

Class B

Question 73

These fire caused by **electrical equipment and short circuit** that require non conductive agents to extinguishing them

Answer 73

Class C

Question 74

Class a fire requires ________ which eject under **gaseous pressure** when they are inverted

Answer 74

Soda acid extinguishers

Question 75

Class b fire requires ______ for liquid, grease and oil fire

Answer 75

Carbon dioxide fog or foam extinguisher

Question 76

Class c fire require ______ as **preferred extinguishing agent** since it is **non conductive.**

Answer 76

Carbon dioxide fog

Question 77

These are **placed in areas of LIGHT OCCUPANCY** such as offices or light public areas

Answer 77

Class one extinguishers

Question 78

They are located in **high occupancy** where fires of a broader extent may be anticipated such as kitchen

Answer 78

Class two extinguishers

Question 79

They are positioned in **hazardous work areas** such as woodworking shops

Answer 79

Class three extinguishers

Question 80

Plants that **live for a year**

Answer 80

Annual plants

Question 81

Plants that **live for two years**

Answer 81

Biennial plants

Question 82

**Production and use of flowers** and foliage plants

Answer 82

Floriculture

Question 83

**shed where exotic plants are maintained** at controlled climatic condition

Answer 83

Greenhouse

Question 84

Branch of agriculture that **specializes in fruits, vegetables** , flowers and ornamental shrubs and trees

Answer 84

Horticulture

Question 85

**science of designing and developing land** for human enjoyment

Answer 85

Landscaping

Question 86

Hand held equipment that **sprays mist on indoor plants**

Answer 86

Misters

Question 87

A composition of **organic material to STIFLE WEED GROWTH**

Answer 87

Mulching

Question 88

Place where **saplings are grown to maturity**

Answer 88

Nursery

Question 89

Vegetable farming

Answer 89

Olericulture

Question 90

**growing of shrubs** lawns and ornamental trees in **landscape**

Answer 90

Ornamental horticulture

Question 91

Plants that **live beyond two years**

Answer 91

Perennial plants

Question 92

**CULTIVATION of shrubs,** trees and vines for fruit

Answer 92

Pomology

Question 93

Process of **removing unwanted plants**

Answer 93

Weeding

Question 94

A raised built area **external to a room**

Answer 94

Terrace

Question 95

A **covered flat area** projecting from a building

Answer 95

Balcony

Question 96

**Entrance hall** to a building

Answer 96

Lobby

Question 97

**small public meeting** areas

Answer 97

Foyer

Question 98

**WOODEN skirting along walls** to prevent stains while floor cleaning

Answer 98

Baseboard

Question 99

Floor terraces and balconies are cleaned by

Answer 99

Houseman

Question 100

The best time to clean elevators is

Answer 100

Early hours of the morning