Finals Flashcards
(51 cards)
1
Q
Sustainability
A
More profit
2
Q
LED Sensor lights, faucets and showers
A
Sustainability
3
Q
Getting out of their job for how busy they are
A
Employee
4
Q
Php
A
Overhead expenses
5
Q
Technology entails
A
Price investment
6
Q
700 solar panels
A
Pakistan
7
Q
Shangri-la eco friendly toiletries, towel procedures
A
Sustainability
8
Q
Geographic location
A
Destination promotion
9
Q
Hotel convert
A
MICE
10
Q
Applying to another department
A
Employee
11
Q
Needs health card
A
Kitchen staff
Employee
12
Q
Doesn’t need health card
A
Service staff F&B
Employee
13
Q
Boxing
A
Destination promotion
14
Q
Resorts world entertainment
A
Destination promotion
15
Q
College of St. Benilde
A
Destination promotion
16
Q
Immersion with the Industry
A
Astoria’s Palawan Wonder Parks
Destination promotion
17
Q
GTS travel agency explore with the industry itself
A
Destination promotion
18
Q
Leisure activity
A
Cruise
Destination promotion
19
Q
Influential and Visuals are powerful
A
Twitter and Instagram
Destination promotion
20
Q
In right now
A
Photography tourism (vloggers) Destination promotion
21
Q
Improve or Enhance
A
Real Time Damage Control
22
Q
Reviews and Complaint
A
Real Time Damage Control
23
Q
Reference
A
Trip Advisor
24
Q
Rate based on your own experience
A
Trip Advisor
Reference
25
Hotel-Airline
Unique perks
26
Points convertible to the number of miles
Miles
27
Prestige rewards
Unique perks
28
Miles example
```
Northwest Miles
Mabuhay Miles (PAL)
```
29
Unique perks
Discount
Freebies
Preference to the same company
30
Welcome drinks
Welcome fruits
Welcome chocolates
Lace/Corsage
Unique perks
31
First class-Business class-Novelty items, pajamas, bags,
Unique perks
32
Pajamas, bags, hot towel, Steamer, mini screen, music in shower
Unique perks
33
TRENDS and Issues
```
Pricing
Forever changing employees
Need for seamless technology
Sustainability rules
Unique perks
Real- time Damage Control
Destination promotion
```
34
While in days gone by, it was largely based on the cost of the product, today it is largely based on demand.
Pricing by greed
35
In these circumstances, one can pay a fortune for a product that costs pennies but rarely benefit from the cost-based, cheaper product in slow periods.
Pricing by greed
36
There are less applicants for jobs and they stay in the job less time either by their choice or ours.
Forever changing employees
37
They are largely foreign workers in the urban developed world and untrained but willing workers in the developing world. The shortage of 10-15 million workers in this industry will result in hotels having insufficient workers to operate, exploding salaries, eroding profits and increased illegal immigration.
Forever changing employees
38
Seamless connectivity across platforms and devices is growing more important.
Seamless connectivity/technology
39
Many hotel groups are offering mobile check-in and digital concierge services. At Aria Resort and Casino in Las Vegas, guests are issued high-tech cards that detect their presence and unlock the door before they even reach it.
Seamless connectivity:technology
40
Seamless connectivity/technology
TRIVAGO.COM
•TRAVELOKA.COM
•BOOKING.COM
41
Hilton Worldwide acts as a full-service concierge, allowing users to do things like order room service, book hotel spa treatments, choose what kinds of bath amenities they want stocked in their bathrooms and arrange airport transportation.
Conrad concierge app
42
It enables users to make and modify reservations, see property details for each of its locations using an interactive 3D globe view, and view local city guides.
Mandarin Oriental Hotels’ app MO Hotels
43
The app also shows local deals and offers mobile concierge service for things like booking hotel spa appointments and restaurant reservations.
MO Hotels
44
Eco friendly practices are becoming the norm, as properties focus on renewable energy resources and water scarcity. Many hotels are installing solar panels and updating systems so that air conditioners and lights automatically switch off when guests leave their rooms.
Sustainability rules
45
The explosion of social media is causing hotels to become more involved in destination and self-promotion.
Destination promotion
46
Many are featuring guests’ images and tweets on their websites; some are even using the material in their advertising campaigns.
Destination promotion
47
If a hotel guest is dissatisfied, he or she can easily complain on Facebook, Twitter, Yelp or TripAdvisior. Hoteliers must be able to quickly respond.
Real-time Damage Control
48
Engaging with customers and responding to their needs through these public forums help maintain positive guest
Real-time Damage Control
49
With so many brands to choose from, properties need to find a way to stand out. Some are offering free daily wine tastings in their lobbies or bars; some are incorporating sophisticated informational screens in bathroom mirrors; and others are giving away curate set lists of downloadable music.
Unique perks
50
Free late afternoon daily wine tasting in the lobby
Hotel Monaco
| Unique perks
51
Mini-screen TV in the bathroom mirror
Hotel Londra
| Unique perks
