Finals Exam

Question 1

Performance Evaluation Stage 2:

Answer 1

Stage 2: Identify environmental & cultural limitations

Question 2

They see results

Answer 2

Supervisor

Question 3

They see actual behavior

Answer 3

Peers

Question 4

They see managerial and leadership skill

Answer 4

Subordinates

Question 5

May complain or compliment

Answer 5

Customers

Question 6

Behavioral Checklist

Answer 6

Submits reports on time
Gives additional advice to clients
Asses the productivity reports
Analyzes and decides the graphic reports from the note

Question 7

Types of OJT

Answer 7

Modeling
Job - Rotation
Apprentice training
Through coaching

Question 8

Gives feedback/information for the organization and employees for better performance, increase of production and profit.

Answer 8

Performance Evaluation - importance

Question 9

Determine goals and the appropriate performance techniques to be used.

Answer 9

Performance Evaluation - purpose

Question 10

Determining skills to improve

Answer 10

Training

Question 11

Determining the job worth

Answer 11

Determining salary increase

Question 12

Care should be taken to ensure the employees are evaluated well on the job dimension

Answer 12

Before promoting someone

Question 13

2 Factors determining job worth

Answer 13

responsibility and education

Question 14

Performance Evaluation Stage 3

Answer 14

Stage 3: Determine who will evaluate PA

Question 15

Performance Evaluation Stage 4

Answer 15

Stage 4: Select the best appraisal method

Question 16

Helps discover the factors that could affect the systems and performance appraisal

Answer 16

identifying cultural limitations

Question 17

Allows an employee to evaluate his/her own behavior and performance

Answer 17

Self-appraisal

Question 18

Two decisions before selecting an appraisal method

Answer 18

dimension and the use of ranking or rating

Question 19

An important factor to consider before developing a training program. The trainer has to know its demographics and other characteristics before conducting training

Answer 19

Audience

Question 20

A systematic transfer of knowledge, skills and attitude

Answer 20

Training

Question 21

It is considered the training material of the trainees. The trainees usually bring it with them at work after the seminar

Answer 21

Handouts

Question 22

A type of training analysis which requires one to study the capability of the company to organize and execute the seminar.

Answer 22

Organizational training

Question 23

A type of training analysis that identifies the possible employees that could attend the seminar training.

Answer 23

Personalized training

Question 24

A type of method being used during person analysis and requires the supervisor to score, check, and study the employee’s previous performances.

Answer 24

Evaluation/Feedback

Question 25

This aspect drives the person to work properly

Answer 25

Motivation

Question 26

This is a type of person-motivational trait that seeks friendship and close relationship within the company.

Answer 26

Socially Influenced

Question 27

This intervention is usually given by the company to increase or improve the level of self-esteem of a person.

Answer 27

Workshop

Question 28

It is the way of doing things in the company

Answer 28

Organizational Culture

Question 29

A type of person being changed that usually accepts but needs additional motivations

Answer 29

Receptive changers

Question 30

How a person feels about himself on the basis of the expectations of others.

Answer 30

Socially Influenced self-esteem

Question 31

It states that individual will perform as well or as poorly as he expects to perform

Answer 31

Galatea Effect

Question 32

The inner drive to be number one in the sales force

Answer 32

Intrinsic Motivation

Question 33

Employers who are motivated to do a job because they can influence and control others.

Answer 33

Employees with strong need for power

Question 34

Employees who are positive for change

Answer 34

Change agent

Question 35

Employees who are against change

Answer 35

Change resisters

Question 36

Employees who need motivation for change

Answer 36

Change reluctant

Question 37

Over-all feeling about oneself

Answer 37

Chronic self-esteem

Question 38

Ways to increase self-esteem

Answer 38

Workshop Technique Responsibility of supervisors

Question 39

Step 7:

Answer 39

Evaluate Performance

Question 40

For proof/evidence

Answer 40

Documentation

Question 41

Employee are ranked in order by their judged performance for each relevant dimension.

Answer 41

Comparison

Question 42

These are constructed by taking the task statements from a detailed job description and converting them into behavioral performance statements

Answer 42

Behavioral Checklist

Question 43

Importance of behavioral checklist

Answer 43

Frequency of desired results Evaluation of performance appraisal method Feedback Fariness

Question 44

Step 6:

Answer 44

Observe and document performance

Question 45

meetings that do not contribute to productivity

Answer 45

Meeting cow practices

Question 46

these are unnecessary work deadlines

Answer 46

speed cow practices

Question 47

Employees reaction stages

Answer 47

``` Denial Analysis Acceptance Adjust Internalization ```

Question 48

Step 8:

Answer 48

Communicate Appraisal results to employees

Question 49

Step 9:

Answer 49

Termination Employees

Question 50

The process of improving organizational performance by making organization wide, rather than individual changes

Answer 50

Organizational Development

Question 51

These are practices in the organization that has been existing for a long time

Answer 51

sacred cow practices

Question 52

These are unnecessary paper work like forms or reports that cost organization money to prepare, distribute and read.

Answer 52

Paper cow practices

Question 53

Is the strength of the feeling of responsibility that an employee has towards the mission of the organization

Answer 53

Organizational Commitment

Question 54

Affection for one's job

Answer 54

Affective Commitment

Question 55

Fear of Loss

Answer 55

Continuance Commitment

Question 56

Sense of obligation to stay

Answer 56

Normative Commitment