FINALS (QUIZ) 1

Question 1

Delayed differentiation and modular design are tactics for mass customization.

(True or false)

Answer 1

True

Question 2

The process of dismantling and inspecting a competitor’s product to discover product
improvement is called benchmarking.

(True or False)

Answer 2

False (Reverse engineering)

Question 3

An idle percentage of zero means a line is perfectly balanced.

(True or false)

Answer 3

True

Question 4

There are three basic process types: input, processing, and output.

(True or false)

Answer 4

False (Because the three basic process types are upper management, operational, and supporting, not input, processing, and output.)

Question 5

An advantage of a U-shaped production line is that it facilitates teamwork and flexibility in work assignments.

(True or false)

Answer 5

True

Question 6

Forecasting, product and service design, and technological change are inputs in capacity planning and process selection

(True or false)

Answer 6

True

Question 7

In some service industries, facility layout may influence sales volume and customer attitudes

(True or false)

Answer 7

True

Question 8

A cafeteria line would be an example of a process-focused layout

(True or false)

Answer 8

False (Product Layout)

Question 9

A job-shop processing system generally requires less-skilled workers than a continuous
processing system.

(True or false)

Answer 9

False (High Labor Skills; Continuous, low to high)

Question 10

Applied Research has the objective of achieving commercial applications for new ideas.

(True or false)

Answer 10

True

Question 11

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

(True or false)

Answer 11

False (Routine Purchasing and Inventory Control)

Question 12

Standardization can at times lead to serious difficulties and competitive struggles,
particularly when systems are running under different conditions.

True or false)

Answer 12

False (Lack of Standardization)

Question 13

Standardization refers to the extent to which there is absence of variety in a product, service, or process.

(True or false)

Answer 13

True

Question 14

Continuous Processing is the best way…

(True or false)

Answer 14

False

Question 15

Service design often focuses more on tangible factors.

(True or false)

Answer 15

False

Question 16

Computer-aided manufacturing refers to the use of computers in

a. Process control
b. Quality control
c. Product design
d. decision making

Answer 16

a. Process control

Question 17

When new products or services are being planned, process selection occurs as a matter of course.
Process selection also comes into play as a result of:

I technological changes
II competitive pressures
III Fundamental changes in demand pattern

Answer 17

I and II but not III

Question 18

the substitution of machinery that has sensing and control devices for human labor is best described by the term

a. automation
b. Flexible manufacturing system
c. computer-integrated manufacturing
d. Computer aided manufacturing

Answer 18

a. automation

Question 19

In which type of processing system would gasoline be produced from crude oil?

a. job shop
b. assembly
c. batch
d. continuous

Answer 19

d. continuous

Question 20

Which of the following are not part of the activities and responsibilities of product and service design?

a. formulate cost target
b. development organizational strategy
c. construct and test prototype
d. document specification

Answer 20

b. development organizational strategy

Question 21

Cellular layouts are associated with

a. Part families
b. job shops
c. assembly line
d. functional (or process) layouts

Answer 21

a. Part families

Question 22

One structured approach for integrating customer requirements into every aspect of product development is

a. quality function deployment
b. total quality management
c. customer satisfaction
d. customer integration

Answer 22

a. quality function deployment

Question 23

The estimation of costs is generally difficult when the “__________” process has been chosen.

a. continuous
b. batch
c. project
d. job shop

Answer 23

d. job shop

Question 24

Which of the processing systems tends to produce the most product variety?

a. job shop
b. assembly
c. mass customization
d. batch

Answer 24

a. job shop

Question 25

Which of the following questions is least appropriate during value analysis? a. How can we incorporate more cultural values in the design of our global system b. how can we improve the performance of the product c. could a given component in our product be simplified or combined with another d. how can we reduce the cost of parts?

Answer 25

a. How can we incorporate more cultural values in the design of our global system

Question 26

Which of the following is not a process type commonly considered in making products or delivering services? a. Continuous b. subcontracting c. job shop d. batch

Answer 26

b. subcontracting

Question 27

The term “standardization” is closely associated with i a. customization b. high cost c. variety d. interchangeability

Answer 27

d. interchangeability

Question 28

Job shops tend to be "_______________" while continuous processes tend to be "____________" a. small scale and flexible; large scale and inflexible b. low cost per unit; high cost per unit c. standardized ; customized d. short term and capital intensive; long term and labor intensive

Answer 28

a. small scale and flexible; large scale and inflexible

Question 29

A service organization such as a hospital is likely to use a "__________" layout because of variability in customer processing requirement a. process b. nonrepetitive c. flow d. assembly

Answer 29

a. process

Question 30

The type of processing system which is used for highly standardized products is a. continuous b. project c. intermittent d. batch

Answer 30

a. continuous

Question 31

Which of these pairs of functions would tend to be affected most dramatically by a product or services redesign? a. Engineering and Accounting b. Finance and Engineering c. Operations and Accounting d. Marketing and Operations

Answer 31

d. Marketing and Operations

Question 32

A group of machines including supervisory computer control, automatic material handling, and possibly robots is called a. computer-integrated manufacturing b. a flexible manufacturing system c. computer aided manufacturing d. a manufacturing cell

Answer 32

b. a flexible manufacturing system

Question 33

The type of layout in which workers, materials, and equipment are moved to the product as needed is a. process b. batch c. fixed position d. product

Answer 33

c. fixed position

Question 34

One way to increase reliability is to a. increase the number service station b. improve the component design c. increase the number of dependent components d. reduce production capacity

Answer 34

b. improve the component design