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COMM 105 > Finals Review > Flashcards

Finals Review Flashcards

(53 cards)

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1
Q

What is CADIF?

A
  • Commitment
  • Attention to
  • Detail
  • Immediate
  • Follow-up
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2
Q

4 Elements of Strategic Communication

A
  • Knowing your purpose
  • Understanding your audience
  • Selecting appropriate message structure strategy
  • Identifying the appropriate channel
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3
Q

Indirect Approach

A

Save your main idea for the conclusion, for audiences that are uninformed and receptive but needs convincing. (Analysis oriented)

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4
Q

Direct Approach

A

States main idea at beginning. For audiences that are receptive, willing to accept bad news and are results oriented.

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5
Q

Five Steps (Persuasive Strategy)

A
  1. Attention
  2. Need
  3. Satisfaction
  4. Visualize
  5. Action
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6
Q

Summarize Student Perceptions of Their Writing Skills

A
  • Students believe that they’re good writers
  • Don’t understand the importance of writing in their careers
  • Due to less reading, writing assignments and more social media chat.
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7
Q

Transactional Communication Model

A
  1. Sender Has Idea
  2. Sender Encodes Message
  3. Channel Transmits Message
  4. Receiver Decodes Message
  5. Receiver Understands Message and Reacts
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8
Q

Ethical Communication

A
  • Abiding by the law
  • Telling the truth
  • Labeling opinions
  • Being objective
  • Communication clearly
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9
Q

Low Context Cultures

A

North America: Communication is more ambiguous and simpler.

ex. please do not walk on grass

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10
Q

High Context Cultures

A

Asia: Communication has more context and more meaning.

Ex. Those who respect their environment will avoid walking on the grass

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11
Q

Four Styles of People

A
  • Analytical
  • Amiable
  • Expressive
  • Driver
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12
Q

Privacy in the Workplace

A
  • Must provide accountability
  • Only relevant info
  • Use for intended purposes
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13
Q

Aristotle Modes of Persuasion

A
  • Ethos
  • Pathos
  • Logos
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14
Q

What is persuasion?

A

The process of gradually influencing attitudes and behaviours and motivating the audience to act.

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15
Q

What is rhetoric?

A

The use of language to persuade an audience.

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16
Q

How to Write Persuasively

A
  • Know your purpose
  • Understand what motivates your reader
  • Consider design and layout
  • Be positive and accurate
  • Anticipate objections and how to deal with them
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17
Q

Categories of Objections

A
  • No need objection
  • Product objection
  • Money objection
  • Source objection
  • Stalling objection
  • Hidden objection
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18
Q

How to handle sales objection

A

Feel, Felt, Found

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19
Q

Forms of Incivility

A

-Hostile managers, employees

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20
Q

Costs of Incivility

A
  • Creativity suffers
  • Performance and team spirit deteriorate
  • Customers turn away
  • Managing incidents is expensive
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21
Q

What can a leader do?

A
  • Manage themselves
  • Model good behaviour
  • Ask for feedback
  • Pay attention to own progress
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22
Q

Solutions for Incivility

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A
  • Hire for civility
  • Teach civility
  • Create group norms
  • Reward good behaviour
  • Penalize bad behaviour
  • Conduct post-departure interviews
23
Q

Irrationality

Study These Flashcards
A

Trying to persuade someone while making no logical sense.

24
Q

Non-Rationality

Study These Flashcards
A

Trying to persuade someone without appealing to emotion while still making logical sense.

25
Argumentation
The activity of making or giving arguments
26
Goals of Negative Messages
- Clear, brief, and respectful - Help reader accept the news - Maintain and build goodwill - Sensitivity of the reader - Promptness - Legal liability
27
Explaining Bad News
- Stick to facts - Refer to company policy (don't hide behind it) - Use positive and neutral wording
28
Giving Feedback Face to Face
Possible Issues: - Body Language, tone of voice and expressions can play a role - More pressure, makes recipient more nervous
29
3 Triggers of Feedback
- Truth Triggers - Relationship Triggers - Identity Triggers
30
3 Roles of Feedback
- Appreciation - Coaching - Evaluation
31
Public/Private Delivery
-Private delivery seen as more procedural and interactional than public delivery
32
Positive/Negative Messages
- Positive feedback is viewed as more procedural and interactional than negative. - Positive seen as more desirable and credible
33
3 Types of Organizational Justice
- Distributive Justice - Procedural Justice - Interactional Justice
34
Methods of Delivery (Oral Communication)
- Manuscript - Memorization - Impromptu - Extemporaneous
35
Strategies for Effective Listening
- Find areas of interest - Judge content not delivery - Keep quiet - Listen for ideas
36
Four Myths
- The audience is your enemy - Nervousness will make your performance worse - Everyone will see how nervous you are - You have to be an excellent speaker
37
Appearing Competent, Pollach
-CEO's strong charisma, reputation and symbolic power can have a positive effect on corporate reputation.
38
Universal Dimensions of Social Cognition
- Warm people have uniformly positive emotions and behaviours - People lacking warmth experience negativity - People differentiate each other by liking and respecting
39
Six Elements of Listening
- Hearing - Attending - Interpreting - Evaluating - Remembering - Responding
40
Adapted Strategic Approach
- Self-awareness - Purpose and Content - Audience - Approach - Channel
41
Steps in Writing Process
- Planning - Pre-writing - Organization and Outlining - Drafting - Revising and editing
42
Getting Credit (M vs F)
- Men tend to use "I" | - Women tend to use "we"
43
Confidence and Boasting
Judged by individual behaviour's, especially verbal behviour
44
Compliments (M vs F)
- Women are more like to be an advice seeker | - Men are more inclined to interpret questions from women as advice
45
Ritual Opposition (M vs F)
- Women apologize and exchange compliments. | - en fight and pretend it didn't happen afterwards
46
Indirectness (M vs F)
- Women are especially indirect in telling people what to do | - Men are indirect when it comes to admitting their faults
47
Corporate Communication
- Public relations - Community relations - Media relations - Shareholder/financial relations - Customer relations - Employee relations
48
Strategic Communication
- Communication Function - Objective - Stakeholder - Channel
49
Goals of Internal Communication
- Quality and productivity - Brand ambassadors - Retention
50
Contemporary Corporate Communications
- Communication has changed rapidly, social media has rapidly gained prominence. - CSR is playing an increasingly prominent role
51
First Convergence
- The communication of an organization is an indivisible concept - Total business communications encompass all the contact points with stakeholders
52
Second Convergence
-All disciplines adopt a relational perspective
53
Third Convergence
-All disciplines assume that communication in organization supports the creation of intangible resources.

COMM 105 (1 decks)

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