Financial Pt 2 Flashcards

1
Q

What is Budgeting?

A

Budgeting - is a process of planning expense and revenue and measuring these values gains the actual financial results, which will provide management with indications of how the operational plans are being executed.

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2
Q

The formula to calculate percent of gross revenue is:

A

Expense/ Gross Revenue x 100

Example: Medical expense is $87, 365.00
Revenue for the year is $1,250,000.00

$87, 365.00 / $1,250,000.00 = 0.069
0.069 x 100 = 6.98 So the percent of gross revenue would be 7%

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3
Q

For a budget plan to be carried out efficiently, it is advisable to allow as many team members as possible to participate in the budgeting process within reason. Bringing team members in the loop also helps avoid the negative feelings potentially associated with conversations about budgeting goals and job performance.

What information is needed to begin a budget?

A

*Last 3 years Profit and Loss and Productivity Statement
*All lease and loan documents
*Fee Schedule
*List of operational changes expected in the next few years and their potential effect on revenue and/ or expenses
*List of major capital expenses expected in the next few years.
*Employer roster and recent years W-2’s

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4
Q

The economic cycle (AKA business cycle) - which is predictable long term pattern changes in national income. The economic cycle has an impact on consumer confidence, the labor market, and inflammation, and therefore an impact on the ability for the practice to produce revenue.

A

Traditional business cycles undergo four stages:

1)Expansion - revenue growth.
2) Prosperity
3) Contraction - consumers cutting back on spending.
4) Recession

*Technology can often increase or decrease the demand for veterinary services.

*Interest rates and access to credit - can affect the ability for a practice to expand or invest.

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5
Q

What are the six steps of budgeting —

A

1)Determining the desired financial results
2) Analysis of the financial statements
3) Normalizing the revenue expenses
4) Budgeting revenue
5) Budgeting expenses
6) Combining budgeting revenue and expenses and making adjustments.

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6
Q

First step in budgeting - Determine the desired financial goal.

Typically measured by profit (revenue minus expenses)

Can also specify earning percentage to gross revenue that measures the amount of profit that can be made from each dollar of revenue received (divide profit by revenue)

Steps for creating a budget:
1)Determining the desired financial results
2) Analysis of the financial statements
3) Normalizing the revenue expenses
4) Budgeting revenue
5) Budgeting expenses
6) Combining budgeting revenue and expenses and making adjustments.

A

Goals for an established practice - revenue income statements from the last 3 years to predict a realistic goal (assuming no dramatic operational changes have occurred).

Goals for a start-up practice - recommend to use the 25th percentile of industry benchmarks.

Revise and refine goals as circumstances change.
*Be prepared to refine and revise goals as needed due to changes in market or practice.

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7
Q

Step 2 of budgeting - Analysis of the financial statement.

An affective budget requires a thorough understanding of the practices financial resources.

Revenue - measure historical trends by breaking down revenue by profit centers.

Expenses - to simplify the budget process expenses can be reorganized into four categories:

A

1) Personnel expenses (keep in mind the owners compensation may or may not show up under the personnel expenses on the financial statement)
2) Variable Expenses / Cost of Goods Sold
3) Occupancy / facility Expenses (Rent, maintenance, taxes, utilities)
4) Fixed / Administrative Expenses ( Equipment leasing, Dues, Advertising, Licensing and Interests)

Steps for creating a budget:
1)Determining the desired financial results
2) Analysis of the financial statements
3) Normalizing the revenue expenses
4) Budgeting revenue
5) Budgeting expenses
6) Combining budgeting revenue and expenses and making adjustments.

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8
Q

Step 3 of budgeting - Normalizing the Revenue and Expenses

Since budgets are typically created using the most recent years financial statements that may include non reoccurring items that wont actually carry into the future, it is recommended that you either remove any one time non reoccurring items from the financials use to create the budget or use an average of the last 3 years to help normalize those non reoccurring expenses prior to using the data to create the budget.

A

*Remove any one-time, non-recurring items from the financials used to create the budget.

Or……

*Use an average of the last three years to help normalize those nonrecurring expenses prior to using the data to create the budget.

Steps for creating a budget:
1)Determining the desired financial results
2) Analysis of the financial statements
3) Normalizing the revenue expenses
4) Budgeting revenue
5) Budgeting expenses
6) Combining budgeting revenue and expenses and making adjustments.

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9
Q

Step 4 of Budgeting - Budgeting revenue.

Steps for creating a budget:
1)Determining the desired financial results
2) Analysis of the financial statements
3) Normalizing the revenue expenses
4) Budgeting revenue
5) Budgeting expenses
6) Combining budgeting revenue and expenses and making adjustments.

Projecting the revenue the practice will generate in the following year. Some considerations include:

A

Patient volume - A key driver of revenue growth. Some factors that influence patient volume include:

*Addition or discontinuation of service.
* Addition or loss of DVM
*Overall economic conditions and consumer spending trends .
*Advertising and promotion projects
*Fee increase
* Demographics associated with the area such as population age, gender, and household income.
*Determine constraints on the capacity of the practice by reviewing the scheduling pattern.
*Average time of a DVM appointment
*Average time of a DVM procedure.
*Average number of each that fit into an 8-10 hour workday.
*Consider a 5 day work week and 48 work weeks a year and you have a projection for practice potential and capacity.

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10
Q

Step 4 of Budgeting - Budgeting revenue.

Fee Schedule -
Being the higher priced practice can increase client loss.

A

When introducing a new service for revenue generation, without historical data from the practice you may need to conduct market research to determine a reasonable amount of revenue that can be expected. It is recommended to be conservative with this figure.

*Projecting revenue on a per cost center basis allows for more accurate projection.

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11
Q

Step 5 of Budgeting - Budgeting expenses

Begin by normalizing figures.

A

A simple method of creating an expense budget is to add the last three years average growth rate to the base expense figure.

This method only works if:

*The practice is established
*Expenses were stable over the last 3 years.
*The practice will continue to operate similarly in the following year.

Steps for creating a budget:
1)Determining the desired financial results
2) Analysis of the financial statements
3) Normalizing the revenue expenses
4) Budgeting revenue
5) Budgeting expenses
6) Combining budgeting revenue and expenses and making adjustments.

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12
Q

Step 5 of Budgeting - Budgeting Expenses Continued..

For practices that do not meet the requirements on the previous slide; expenses will need to be projected and added to the base year figures. Expense budgeting procedures for the four distinct expense categories:

A

Personnel wages - calculate wage expense by applying an estimated raise percentage to the previous years futures. Consider any potential staffing adjustments in the coming year. Add benefit package expense by applying the historical average added to the salary expense.

Occupancy/ Facility Expense - per the leasing/mortgage documents. Taxes and utilities can be projected by applying the average increase in Consumer Price Index to the previous year.

Variable Expense/ Cost of Goods sold - calculate using the historical percentage of revenue.

Fixed / Administrative Expense - Typically grows consistently with the average growth percentage from that last 3 years.

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13
Q

Step 6 of Budgeting - Combining Budgeting Expenses, Revenue, and Making Adjustments

Once the revenue and expense process is completed; subtract the budgeted expenses from projected revenue to derive an estimate for future profits.

Adjustments to increase profit:

A

1) Increase revenue - via increased working hours, adding services, improve collections.
Also realize the added expense involved in these options.

2)Lowering Expenses - via cutting back on the discretionary spending and choosing less expensive supplies.

3) Lowering targeted profits - the initial desired results may have been unrealistic, and it may be necessary to lower the profit target to a more attainable level.

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14
Q

Final budget considerations -

A

Use the completed budget as a guideline for daily operational and financial activities, at the practice, departmental, and individual levels.

Periodically compare each units actual performance against budgeted goals. If there is a large variance, a thorough analysis is in order and the an action plan to resolve the issue.

Some reasons for a large variance include:

*Non- compliance with the budget.
*Waste
*Unrealistic budget to begin with

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15
Q

Expansion, prosperity, contraction, and recession are the four stages of:

A) The budget process
B) The business cycle
C) Exit strategy awareness
D) Business valuation timing.

A

B) The Business Cycle

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16
Q

What are two ways of normalizing revenue and expenses when creating a budget (Multiple choice)?

A) Remove any non-recurring items from previous year.
B) Combine the last three years as an average.
C) Combine annual budget totals and divide by 12 to normalize anticipated monthly expenses.

A

A) Remove any non-recurring items from previous year.

B) Combine the last three years as an average.

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17
Q

Which metrics below are important considerations when creating a budget (Multiple choice)?

A) Last three years Profit and Loss and Productivity Statements
B) All lease and loan documents
C) Fee Schedule
D) List of operational changes expected in the next few years and their potential effect on revenue and/ or expenses (new service expansion, etc.)
E) List of major capital
F) All of the above

A

F.) All of the above.

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18
Q

Client Credit Policies -

Extending credit to clients is not recommended, especially with many 3rd party options available.
Some reasons to consider extending credit to clients include…

A

*For clients with long, dependable payment histories with the practice who experience an emergency.

*Extending credit may increase compliance for high dollar treatments or surgeries.

If a the practice decides to not extend credit to a client regardless of circumstances, clients should made aware of this prior to performing services via signage or other written communication.

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19
Q

Creating a Credit Policy continued:

Begins with two “Sub - policies”, the client credit policy and the charge account policy.

A

Client Credit Policy - Established the pre qualifications necessary to open a charge account.

Charge account policy - establishes credit limits, payment due dates, payment methods and invoicing procedures.

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20
Q

Charge account policy - should detail the following:

A

*The pre-qualification procedures for a client of unknown standing.
*The process for flagging a pre - qualified client in your practice Management system.
*Total invoice amount a client can charge without additional approval of management/ ownership.
*The percentage of a bill that must be paid at time of patient discharge.
*The procedure for managing aging accounts and collecting overdue accounts receivable.

~The use of charge account information form that contains:
*Client information. Name, address, employer, phone numbers.
*Amount of unpaid balance
*Credit service fees
*Total amount financed
*Terms of credit - day of the month payment is due. Penalty if month is not received in time.
*Interest rate and timing
*Amount credited, agreed upon monthly payment, last payment due date.
* Client signature in agreement details.

21
Q

Creating a credit policy continues - final considerations:

*Train employees to be confident and well versed in the credit policy
*Post written guidelines regarding payment, example; “We provide written patient care plans so that clients are fully informed or recommended care and associated costs. Please discuss any concerns you may have with our client care team before your pet receives services”.
*Communicate a brief summary of payment options when scheduling a new client appointment.

A

Two simple pre-qualification procedures to consider:

1) Call the clients listed phone numbers. Make sure they are in service and are correct. If the lines are disconnected, consider offering only minimal or no credit.

2) Call the clients employer to verify employment and length of employment (Be careful with this one. Check state laws).

22
Q

Enforcing credit policies -

A

Make sure staff members completely understand the policy and that adhering to it is one of the duties of their position

**Do not override properly made staff decisions. **

Do not make policy exceptions yourself.

23
Q

In regards to creating a credit policy; what are the two sub policies that you should begin with (Multiple choice) ?

A) Client Credit Policy
B) Client Charge Policy
C) Charge Account Policy

A

A) Client Credit Policy

C) Charge Account Policy

24
Q

What elements should be included in the Charge Account Policy for the practice (multiple choice)?

A ) The pre-qualification procedures for a client of unknown standing
B) The process for flagging a pre qualified client in your practice management system.
C) Acceptable forms of payment as well as storage of credit card numbers to be used as a backup guarantee the client agrees to at signing.
D) Total invoice amount a client can charge without additional approval of management / ownership.

A

B) The process for flagging a pre qualified client in your practice management system.

D) Total invoice amount a client can charge without additional approval of management / ownership.

25
Q

A list of procedures to use when considering ways of extending credit to clients includes creating ranges of available credit amounts based on the clients longevity with the practice.

True or False

A

False.

26
Q

How often should you review the fee schedule?

A

Review the fee schedule minimally once a year.

27
Q

Products should have a mark up that remains consistent when the cost to the practice increases. This way the cost to the client increases as the cost to the practice increase.

A

The practice should be aware of the Consumer Price Index ( CPI) and should increase prices annually to reflect the cost of living (at the very minimum).

28
Q

What is one of the first steps in fee setting and analysis?

A

One of the first steps in fee setting is determining how much a service costs the practice?

29
Q

What are direct costs —

A

Supplies used to perform the treatment (pulled from inventory system or invoices).

30
Q

What is profit -

A

Determined by management, ownership and practice goals.

31
Q

What are some examples of value components?

A

*Location and appearance of practice
*Practice history within the community
*Staff training, client service, client relationships.
*Competition.

32
Q

What is the Consumer Price Index?

A) A list or index of prices used to measure the change in the cost of basic goods and services.
B) An index report of goods and services used to track consumer spending trends for purposes of determining price points in business
C) An index of consumable goods created by the Bureau of Labor Statistics that helps establish economic trends

A

A) A list or index of prices used to measure the change in the cost of basic goods and services.

33
Q

The Consumer Price Index can be instrumental in determining the cost of living increase for a variety of expenses associated with running a veterinary practice.

True or False?

A

A) True

34
Q

In relation to Fee Analysis; which of the following elements should be included in the calculation (Multiple choice) ?

A) Variable cost per minute
B) Staff cost per minute
C) Veterinary cost per minute
D) Fixed Cost per minute

A

B) Staff cost per minute
C) Veterinary cost per minute
D) Fixed Cost per minute

35
Q

In regards to employee embezzlement, what is the percentage of gross revenue lost to small businesses annually?

A

5% of gross revenue is lost to small businesses annually.

*In an independent study, Marsha Heinke states that 67.8 % of practices had been victims of fraud or embezzlement.

36
Q

Marsha Heinke DVM states ________% of practices have been victims of fraud or embezzlement.

A) 80%
B) 67.8%
C) 49.8%

A

B) 67.8%

37
Q

It is recommended that practices do not prosecute confirmed cases of embezzlement unless the loss is determined to be greater than $2,000

True or False

A

False - report all embezzlement

38
Q

What entity may be a good resource for the practice in the event embezzlement is suspected?

A) The Federal Trade Commission
B) Your insurance Carrier
C) Business Protection Agency
D) All the about

A

B) Your insurance Carrier

39
Q

What is a chart of accounts ?

A

A lists of created number categories used to define each class of items for which money is spent or received.

*Finances are arranged to create an organizational structure to income, expense, and profits.

*AAHA has a chart of accounts that correlates to the IRS tax forms which helps to simplify the year end process. Google AAHA/VMG Chart of Accounts to find it.

40
Q

What does the chart of accounts promote?

A

The chart of accounts promotes consistency and accuracy in that they allow financial data to be compared from year to year with the veterinary industry as a whole.

*Veterinary practice appraisers are familiar with the standard veterinary chart of accounts d expected benchmarks related to those accounts, which is an average when seeking outside analysis of the practice.

The Chart Of Accounts (COA) is easily created in most accounting programs such as Quickbooks.
*Needs to be used with consistent coding of transactions, period to period
*Attention to detail regarding vendor names, posting dates, and amounts are all important factors in the reliability of the reports.

**Changes to the COA should be made very thoughtfully and ideally at the beginning of a new year, keeping in mind consistency for historical comparisons will be affected.

41
Q

What is the percentage of gross if the gross revenue is $1,250,00.00 and the expense is $87,365.00 ?

A

6.9%

Expense / revenue = x
Multiply by 100 = % of gross.

Revenue - costs of goods / Revenue x 100
Take $87,365 and divide it by revenue $1,250,000.00. The answer is 0.69 % - times that by 100 = 6.9%

Gross revenue = the total dollar amount taken in by the business before expenses are subtracted.

42
Q

What is the final (or 6th) stage of budgeting (kudo points if you can name any other stages) ?

1) Determining the desired financial results.
2) Analysis of the financial statements
3) Normalizing the revenue and expenses
4) Budgeting revenue
5) Budgeting expenses
6) Combining budgeted revenue and expense and making adjustments.

A

6) Combining budgeted revenue and expense and making adjustments.

43
Q

Patient volume is considered a _________ ________ of revenue growth.

A

Key driver

44
Q

A simple method of creating an expense budget is to add what to the base expense figure?

A

The last 3 years average growth rate.

45
Q

What is the difference between the Client Credit Policy and the Charge Account Policy ?

A

A Client Credit Policy — establishes the pre-qualifications necessary to open a charge account. Example; a client may need a minimum of 2 years of perfect payment history without a problem.

Charge Account Policy - establishes credit limits, payment due dates, payment methods and invoicing procedures.

46
Q

The fee schedule should be viewed minimally ___________ a year.

A

Once a year.

47
Q

What percentage of growth revenue is said to be lost to embezzlement in small businesses annually?

A

> 5%

48
Q

What is the most often used chart of accounts?

A

AAHA

**The chart of accounts are incorporated into the AAHA Benchmarking products.

49
Q

Why is a Petty Cash system suggested over using cash from the reception drawer for smaller purchases.

A

Improves internal controls by providing a system for tracking cash purchases.