First Deck Cards Flashcards

Question 1

Q

Which of the following settings can be modified by individual users?

A. User Interface
B. Locale
C. Search Settings
D. Currency
E. Language

Question 2

Q

Which of the following is not a profile type?

A Standard
B Chatter
C Hybrid
D Custom

Question 3

Q

An Administrator needs to create a Sales Process for a new product.What are three considerations for this process?

A. All Picklist values on thè Page Layout must be added to thè Master picklist Value List or be active values.
B. The Record Type’s Page Layout Is assigned to Users through their Profile assignments.
C. An Opportunity Record Type will need to be created and assigned to thè Sales Process.
D. Adding a new value to thè Record Type Master Picklist Value Ust adds thè value to all existlng Record Typepicklists.

Question 4

Q

An administrator is creating a new user. Which two aspects should be considered when creating the username?

Choose 2 answers:

A. Username is added to the Active User Log.
B. Username is In the format of an Email Address.
C. Username Is identical to the User’s Email address.
D. Username is unique across all Salesforce Orgs.

Question 5

Q

Universal Containers has just acquired a new company whose Sales team has a unique sales process with stages that are different than currently set up In Salesforce. To make sure thè acquisition runs smoothly, thè Executive team does not want thè new Sales team to have to change their process at all.

What should thè Administrator do to incorporate thè new Sales team’s process?

A. Create new values for thè Opportunity Stage field and create a new Sales Process assigned to a custom RecordType for thè new Sales team.

B. Create a Record Type and page layout for thè new Sales team and a custom field for thè new Stages.

C. Create new values for thè Opportunity Stage field and use field-level security to control which teams see which fields.

D. Create new values for thè Opportunity Stage field and order them so that thè new Sales team’s values are at thèbottom of thè picklist.

Question 6

Q

Universal Containers has just restructured Its Sales Department. Records that thè sales manager expects to see are not showing up in the new Opportunity Report. Which three questions should the Administrator ask to troubleshoot this issue?

Choose 3 answers:

A. Are records still being shared with the sales manager?

B. Do owners of all records have Roles and correct Territory Assignments?

C. Did the sales manager start from a copy or clone of an existing report?

D. Have the owners of thè records been frozen?

E. Do the records thè sales manager expects to see match the filter criteria?

Question 7

Q

The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.

Which data type should be used when creating this custom field?

A. Lookup filter

B. Formula

C. Lookup relationship

D. Hlerarchical relationship

Question 8

Q

Sales representatives at Universal Containers often schedule in-person meetings at customer offices. Management wants to track activities for thls meeting category to clearly display customer office meetings In thè Account, Contact, or Opportunity page layouts, as well as adding thls data to reports.

Which method should a System Administrator use to solve this business request?

A. Have thè user manually enter thè meeting details In thè Description fìeld on Accounts, Contacts, and Opportunitles.

B. Add a new value to thè Type field on Tasks used for Accounts, Contacts, and Opportunities.

C. Add a new value to thè Type field on Accounts, Contacts, and Opportunities.

D. Have the user manually enter thè meeting details in the Account Comments.

Question 9

Q

Users cannot save email templates In thè “Unfiled Public Email Templates” folder.

How could a System Administrator allow users to save emails to this folder?

A. Go to the profile of each user and check thè box for Manage Public Templates.

B. Go to the email templates and manually share each with thè specific users.

C. Go to the user record and check thè box for Manage Public Templates.

D. Go to the email templates and manually share each with thè Profile of thè specific users.

Question 10

Q

Where can a System administrator assign a page layout?

Choose 2 answers:

A. Role

B. Profile

C. App

D. Record Type

Question 11

Q

Universal Containers uses Accounts in its Sales process but only some users have access to them. New users require Read access to Accounts. Two of the new users require Edit access as well.

How should an Administrator configure access for the new users?

A. Create a Permission Set to grant Account Edit access to specifìc users and modify thè Standard User profile.

B. Create a sharing rule for Account View access and another sharing rute for Edit access to specifìc users.

C. Create a profile to grant Account View access and a Permission Set to grant Account Edit access to specifìc users.

D. Create a profìle to grant Account Edit access and a Permission Set to restrict Read access to specifìc users.

Question 12

Q

A Sales Manager wants all Sales Users in thè department to see a Dashboard that displays Total Closed/Won Opportunlty Amount by User on a monthly basis. The Opportunity sharing model »s private.

How can thè Administrator meet this requirement?

A. Create the Dashboard from thè Opportunities by User Report, then save it in thè shared Dashboard Folder as aDynamic Dashboard.

B. Ask the Sales Manager to create thè Dashboard from thè Opportunities by User Report, select “View Dashboardas Me” and save in thè shared Dashboard Folder.

C. Create thè Dashboard from thè Opportunities by User Report, select thè Sales Manager as RunAs User and Savein thè private Dashboard Folder.

D. Ask the Sales Manager to create thè Dashboard from thè Opportunities by User Report and save it to her privateDashboards Folder.

Question 13

Q

Universal Containers (UC) has a Web-to-Case form on its Lightning Customer Community. UC wants to separate Cases into thè following product categories: Corrugateci Paper, Plastic, Fiberboard. and Metal. UC has added a pickllst fìeld to store thls data.

How can the Case be automatically placed in thè correct queue upon submission?

A. Create Record Types for each picklist value and a Business Process to move each Case to thè correct Queue.

B. Create Assignment Rules based on thè picklist values to move Cases to a Queue.

C. Create an Escalation Rule entry for each picklist value and set to zero mlnutes.

D. Create Record Types for each picklist value and assign to each product team’s profile.

Question 14

Q

What happens if some records do not meet the data validation criteria when importlng data?

A. Import process Ignores thè data validation criteria.

B. Import process requires user authorizatlon to import thè invalid records.

C. Import process fails only for thè records wlth invalid data.

D. Import process aborts when it encounters thè first invalid record.

Question 15

Q

UC has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.

What should thè sales representative do to ensure thè marketing team can access thè opportunity?

A. Manually share the record with thè publlc group.

B. Add the publlc group to thè opportunity team.

C. Change the opportunity owner to thè publlc group.

D. Add the public group to an opportunity queue.

Question 16

Q

A System Administrator has set up a new user.How long does thè user have to attivate thè account before thè email link expires by default?

A. 7 days

B. 5 days

C. 30 days

D. 10 days

Question 17

Q

Marketing wants to brand the Salesforce Mobile app to match Unìversal Containers approved company colors and graphics.

Which set of Salesforce Mobile app brandlng optlons Is available to thè Administrator?

A. Brand Color, Loading Page Color, and Loading Page Logo

B. Individuai Page Colors and multiple Loading Page Logos

C. Tab Colors, Action Colors, and Loading Page Logo

D. Loading Page Color, Action Colors, and Loading Page Logo

Question 18

Q

When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors.

Which two features should an administrator use to facilitate this?

Choose 2 answers

A. Big deal alerts

B. Opportunity Dashboard

C. Opportunity update reminders

D. Charter groups

Question 19

Q

An opportunity record with a dose date of July 30 meets thè crlteria of a time-dependent workfìow rule. The time-dependent action Is scheduled for July 23.

What happens if thè opportunity is edited before July 23 and no longer meets thè criteria?

A. The time-dependent action is automatically removed from thè queue.

B. The time-dependent action will execute on July 23.

C. The time-dependent action will execute on July 30.

D. The time-dependent action is put on hold.

Question 20

Q

What wlll happen when a user attempts to log In to Salesforce from an IP address that is outside thè login IP range on 60 the user’s proflle but wlthln thè organization-wlde trusted IP range?

A. The user will be able to log In without activating the computer.

B. The user will be able to log in after answering a security question.

C. The user will not be able to log in at all.

D. The user will be able to log in after thè computer is activated.

Question 21

Q

What are two considerations when conflguring thè lead conversion process? Choose 2 answers.

A. Roll-up summary lead fields can be mapped to custom contact fields.

B. Custom lead fields can be mapped to account, contact, and opportunity fields.

C. Custom lead fields can be mapped to custom object fields.

D. Standard lead fields are automatically converted to account, contact, and opportunity fields

Question 22

Q

The warehouse manager has received a new product Ime of containers. Management wants a spreadsheet of new products and a separate spreadsheet of pricebooks loaded into Salesforce. Which Salesforce data tool should the System Administrator use to meet this request?

A. Data Import Wizard

B. Mass Create Records

C. Data Loader

D. Mass Transfer Records

Question 23

Q

Universal Containers has a small group of users on Lightnlng Experience. Selected report folders are shared with these users.

How can the System Administrator prevent these users from customizing the Information In the reports?

A. Lock report filters.

B. Use Custom Report Types.

C. Modify Field Level Security.

D. Run the report as a specifìed user.

Question 24

Q

Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunìty while the Support team has read-only access to these fields.Where is field-level security controlled for users on these teams?

A. Sharing Rules

B. Role

C. Profile

D. Public Groups

Question 25

Q

Which set of small and large data backup methods are available in native Salesforce?

A. Mass Exports, Weekly Data Export Service, and Data Loader Exports

B. Report Exports, Weekly Data Export Service, and Data Loader Exports

C. Dashboard Exports, Report Exports, and Weekly Data Export Service

D. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports

Question 26

Q

What are two capabillties of the content delivery feature of Salesforce Content?

Choose 2 answers:

A. Assodate thè content delivery with a Salesforce record.

B. Password protect content deliveries that contain sensitive data.

C. Customize thè URL assigned to thè content delivery.

D. Encrypt certaln content delivery fìles.

Question 27

Q

Which setting on a profile makes a tab not accessible on thè All Tabs page or visible In any app, but stili allows a user to view records that would normally be found under this tab?

A. App Permlssions

B. Object Permlssions

C. Tab Settings

D. Org-wide Defaults

Question 28

Q

Unlversal Containers wants to decrease cali volume for thè support team by creating a self-service community that will host published articles with FAQ Information and provide a Chat with support reps.

Which two features meet these requirements?

Choose 2 answers:

A. Knowledge

B. Live Agent

C. Content

D. SOS

Question 29

Q

Which three can be modlfied on standard object fields?

Choose 3 answers:

A. Field type

B. Label

C. Help text

D. Default text

E. Pick list Values

Question 30

Q

Universal Containers wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel.Which feature meets this requirement?

A. Workflow Field Update

B. Case Escalation Rules

C. Assignment Rules

D. Case Team Routing

Question 31

Q

Universal Contalners (UC) wants to customlze basic Salesforce Reports using Llghtning Experience.In whlch two ways can Reports be customized? Choose 2 answers:

A. Add a chart.

B. Add a Ughtning Component.

C. Add links to externa! pages.

D. Add a filter.

Question 32

Q

Sales reps are supposed to create a record on a child object of Opportunities called Survey Request when an Opportunity is moved to Closed Won. The VP of Sales Operations has indicated that this doesn’t always happen or thè rep doesn’t populate all fields correctly. The System administrator has been asked to remove permissions from Sales to create these records and automate record creation.Which tool should be used?

A. Approvals

B. Visual Flow

C. Process Builder

D. Workflow

Question 33

Q

A System administrator at Universal Contalners created a new account record type. However, sales users are unable to select the new record type when creating new account records.What are two possible reasons for this? Choose 2 answers:

A. The record type has not been set as thè default record type.

B. The record type has not been added to thè sales user profile.

C. The record type does not have an associated page layout.

D. The record type has not been activated.

Question 34

Q

Users are trying to create Opportunitles and are receiving Errors when populating a custom ptcklfst field. When users select either of the two values In the picklist, they receive different error messages above thè field and are not able to save theOpportunlties.

What is thè likely cause of the error?

A. The users don’t ha ve access to thè Large Enterprise Record Type.

B. The two picklist values are unavailable to the Record Type.

C. The users don’t have access to thè picklist field.

D. There are contradicting validation rules on thè picklist field.

Question 35

Q

How can a new System Administrator quickly provide access to adoption reports and dashboards for managers?

A. Search thè AppExchange for free adoption report apps.

B. Build reports and dashboards.

C. Log a case to Salesforce Support.

D. Use thè Salesforce Auto-Report Builder.

Question 36

Q

The Service department at Universal Containers wants its agents to capture and display different information on Case records based on whether customers are calling in with a complaint, question, or product suggestion. Which three features should the System Administrator use to fulfill this requirement?

Choose 3 answers:

A. Page layouts

B. Field level securlty

C. Record types

D. Support processes

E. Permlssion sets

Question 37

Q

A ughtning for Outlook layout can be assigned to which two options?

Choose 2 answers:

A. Team

B. Profile

C. Role

D. User

Question 38

Q

A Team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. Which two actions should an administrator take to help the sales team achieve this goal?

Choose 2 answers:

A. Create opportunity teams for customers.

B. Add customers to librarles.

C. Use Chatter files to share presentations.

D. Add customers to private Chatter groups.

Question 39

Q

Universal Contaiers has Public Read/Write Orgamzation-Wide Default Sharing for Accounts. Company leadership has decided that Marketing should never modify an Account record.What should thè System Administrator do to restnct these users?

A. Remove Edlt access on Accounts from thè custom Marketing profile.

B. Assign a permission set to Marketing users which removes Edit permission.

C. Separate thè Marketing role hierarchy from thè Sales role hierarchy.

D. Change OrganizatJon-Wide Default Sharing to Public Read Only.

Question 40

Q

A time-dependent action is placed in the workflow queue when the record is created. Choose 2 answers:

A. When thè record no longer matches thè rule criteria

B. When thè action is deleted from thè workflow queue

C. When a validatlon rule is triggered for thè record

D. When another record triggers thè same workflow rule

Question 41

Q

All Salesforce users at Universal Containers are using thè predefìned actions. Several new actions have been created for different departments and are walting to be assigned to thè users in these departments. Where does a System Administrator override the predefìned actions, create a new customized sets of actions. and assign thè new customized action layout?

A. Permission Sets

B. Publisher Layouts

C. Global Actions

D. Record Types

Question 42

Q

Wich two dashboard components are populated with data from thè grand total of a custom report? Choose 2 answers:

A. Metric

B. Gauge

C. Table

D. Chart

Question 43

Q

Universal Containers has decided to offer a partner its products at a discounted rate applied to all opportunities.What should thè Administrator do to make sure that the appropriate prices are applied to products on opportunities for this partner?

A. Create a new discount Record Type on the Products object.

B. Create a new list pnce on the Standard Price Book.

C. Create a custom Prnce Book with thè discounted llst prices.

D. Create a custom object for thè discounted products.

Question 44

Q

To ensure compliance with a platinum Service Level Agreement, cases that remain in the Tier 2 queue for more than four hours must be re-assigned to thè Tìer 3 queue.

Which feature meets thls requirement?

A. Case Assignment Rule

B. Case Comments

C. Auto Response Rule

D. Case Escalation Rule

Question 45

Q

Universa! Containers has createci a new custom object called Regulations that is a child of thè Account object. All users want to view Regulations when viewing Accounts with the Sales Account Page Layout. How should a Salesforce Administrator provide access to Regulations on thè Sales Account Page Layout?

A. Add a new related list for Regulations to the Sales Account Page Layout.

B. Add a new section for Regulations to thè Sales Account Page Layout.

C. Add a new custom link for Regulations to the Sales Account Page Layout.

D. Add a new action for Regulations to the Sales Account Page Layout.

Question 46

Q

A Salesforce Administrator Is creatlng a new user. What should thè Administrator consider when selecting thè Username?

A. It must look like an email address and be unique to thè organization.

B. It must be alphanumeric and unique to thè organization.

C. It must look like an email address and be unique across all Salesforce organizations.

D. It must be alphanumeric and be unique across all Salesforce organizations.

Question 47

Q

Campaign Member can be associated with whtch two objects? Choose 2 answers:

A. Account

B. Opportunity

C. Lead

D. Contact

Question 48

Q

Marketing has requested that the System Administrator update contacts with a spreadsheet of email addresses obtained from the company website. Which set of fields are requlred to update the contact with thè new email address using the Data Import Wizard?

A. Account Name and Contact Name

B. Account ID and Contact ID

C. Account ID and User ID

D. Account ID and Contact Email Address

Question 49

Q

As part of a Salesforce Stakeholder meeting, the CTO of Universal Containers asks thè System Adminìstrator to provide Information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses. Where would a System Adminìstrator find this Information?

A. Criticai Updates

B. Users

C. Company Information

D. Profiles

Question 50

Q

What should an administrator conslder when setting up Case Feed?

A. Case Feed replaces the standard case detail page by default.

B. Chatter Feed tracking must be enabled for thè case object.

C. Case Feed requires the Service Cloud User feature license.

D. The Use Case Feed permission is automatically active for all profìles.

Question 51

Q

Under whlch three conditlons should a validation rule be used to prevent invalid data? Choose 3 answers

A. When records are submitted using web-to-lead.

B. When records are deleted by a user.

C. When records are edlted and saved by a user.

D. When records are imported.

E. When records are updated by a workflow rule.

Question 52

Q

The VP of Sales is using Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the Opportumty Stage backward In the sales process. Which feature should the System Administrator use?

A. Validation Rule

B. Field History Tracking report

C. Workflow rule

D. Big Deal Alert

Question 53

Q

Sales representatives use a custom report type for Account reports. New flelds have been createci on the Account Object. What should a System Administrator do to report on the newly created fields?

A. Create a new account report and add thè new flelds from thè Report Builder.

B. From thè Custom Report Type, Edit Layout, then add thè new flelds to thè report.

C. From thè Custom Report Type, Edit Object Relationshlps. then add thè new fields to thè report.

D. Create a new account report folder, go to share, and then add thè new fields.

Question 54

Q

High-priority accounts at Universal Containers have an assigned District Manager, Sales Representative, Inside Sales of Representative, and Customer Service Representative. Management wants to prevent these accounts from being contacted accidentali multiple times on thè same day, and they want to report on thè various customer interactions. How should thè Administrator meet these requirements?

A. Post customer interactions in Chatter on thè Account.

B. Log a separate Task, Call, or Activity on the Account.

C. Type comments into thè Notes section on thè Account.

D. Log a case on thè Account.

Question 55

Q

Previous Universal Containers sales representatives worked on approximately 200 Accounts with billing addresses in New York. These sales representatives need to retain viewing and editing access to these accounts for 1-3 months.

How can a System Administrator easily provide View and Edit access to these users for thè 200 accounts?

A. Create a new Profile for these users with criteria based on Billing State equals New York.

B. Create a new Account Sharing Rule for the Sales Representative Profile with criteria based on Billing State equals New York.

C. Create a new Account Sharing Rule for these users with criteria based on Billing State equals New York.

Question 56

Q

What describes the capabilities of Salesforce Knowledge?

A. An automated tool that doses Cases based on historical Information

B. An automated AI tool that converts Leads to Opportunities given a predefined set of condltions

C. A knowledge base composed of articles that can be written and used by support agents

D. A knowledge base that uses AI to generate an article to solve customer support Issues

Question 57

Q

What are two good use cases for a Salesforce approval process?Choose 2 answers

A. A sales process where thè approvai manager is randomly assigned from a publlc group of managers and asecond approval by thè Sales VP.

B. A sales process where thè first level approvai can be demed and automatically routed to thè Sales VP for finalapprovai.

C. A sales process that involves approvals for all Opportunlties by a Sales VP where a Sales VP is allowed todelegate their approvai to someone else.

D. A sales process that involves approvai to a queue member for all Opportunities and an additional approvai by aSales VP for Opportunities over a certain amount.

Question 58

Q

What does campaign mfluence allow a user to do?

A. View the entire campaign hierarchy.

B. Summarize campaign member statistics on a campaign.

C. Report on thè campaigns that have contributed to an opportunity.

D. Adjust thè percentage of Influence each campaign has on an opportunity.

Question 59

Q

How can an administrator captare custom lead data on thè converted contact when converting a lead?

A. Use thè lead conversion wizard to select the fields.

B. Map custom lead fields to standard contact fields.

C. Map custom lead fields to custom contact fields.

D. Use thè data loader to move the custom lead data.

Question 60

Q

UC is onboarding ten new employees in two weeks.Which two methods should a System administrator use to create user records In Salesforce wlthout activating them? Choose 2 answers

A. Create them with thè User Import Wizard and ensure that Active is unchecked.

B. Create a .csv file ensurmg that IsActive = False, and use thè data loader to insert.

C. Schedule a Time-Dependent Workflow to create users in two weeks.

D. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.

Question 61

Q

Universal Containers is having a quality control problem wlth one of its product lines. Which standard object can be used to track the extent of the problem?

A. Account

B. Opportunlty

C. Case

D. Product

Question 62

Q

Universal Containers wants to understand all of the configuration changes that have been made over the last six months. Which tool should an administrator use to gather this information?

A. Setup Audit Trail

B. Debug Log

C. Custom Report Type

D. Network Access Settings

Question 63

Q

Universal Containers (UC) is rolling out a new approvai process. As the last step in the process after an Opportunity has been approved, UC wants to send a contract to its customer for signature. What should an Administrator suggest to implement this functionality?

A. Check thè “Send PDF” box on thè approvai process setup.

B. Hire a Consulting firm to develop a document signlng framework.

C. Install an app from thè AppExchange.

D. Utillze thè Salesforce Autoslgn flow.

Question 64

Q

Which two actions can be compieteti with a workflow field update? Choose 2 answers:

A. Change the record type of a record.

B. Select a formula field for a field update.

C. Apply a speclfic value to a field.

D. Update thè value of a field on a child object.

Brainscape's Knowledge GenomeTM

First Deck Cards Flashcards

Brainscape's Knowledge Genome^TM