Flash cards

Question 1

workplace stress

Answer 1

is a complex programmed response to a perceived threat

Question 2

workplace stress has to be two things

Answer 2

important and uncertain

Question 3

workplace is influenced by

Answer 3

duration and personality

Question 4

workplace stress is designed to

Answer 4

motivate our behaviors and keep us safe and is an adaptive response

Question 5

psychological and emotional response to the environment

Answer 5

adrenaline, cortisol, epinephrine (lymbic system)

Question 6

psychological resonse model

Answer 6

event
hormonal dump
instant response (freeze,fight,flight)
emotional response
rational response

Question 7

good stress

Answer 7

motivation is high

Question 8

bad stress

Answer 8

productivity decreases

Question 9

organizational stress examples

Answer 9

role: ambiguity, overload, conflict
promotion: team conflict
harassment: rank and yank (cutting off the bottom 10%)

outside factors: family, student org, volunteer
epidemic: self efficacy
job satisfaction: higher stress, lower commitment

Question 10

problem focused strategy (can i change the stressor) (yes)

Answer 10

taking actions of getting organized and creating a less stressful environment

Question 11

emotion focused strategy (cannot change the stressor)

Answer 11

managing emotions by expressing feelings, sleeping, and eating habits

Question 12

emotional behaviors (wishful thinking)

Answer 12

accept responsibility

Question 13

emotional behaviors (social support)

Answer 13

avoidance

Question 14

emotion

Answer 14

a feeling that we experience towards objects, events, or a person. they also get us ready to do something (motivation)

Question 15

emotions in the workplace are

Answer 15

motivating, universal, and contagious

Question 16

mood

Answer 16

not tied to an entity.. its a general feeling

Question 17

6 emotions

Answer 17

digust (cockroaches)
anger
fear
sadness
happiness
surprise

Question 18

negative emotions are designed to

Answer 18

keep you safe

Question 19

complex emotion

Answer 19

not univeral and change over time
ex: love

Question 20

emotional labor

Answer 20

emotions that you feel or the basic emotions

Question 21

emotional labor in workforce

Answer 21

express the basic emotions regardless of how you feel

Question 22

3 conditions

Answer 22

1. face to face
2. display a variety of emotions (dealing with kids)
3. display rules

Question 23

emotional dissonance

Answer 23

the emotion that you feel is different than the emotions that you express

Question 24

less dissonance

Answer 24

less stress

Question 25

high dissonance

Answer 25

high stress

Question 26

emotional intelligence

Answer 26

used to correlate success. people who are higher in EQ are better managers

Question 27

Components of Eq

Answer 27

self awareness self management social awareness social skills