Flashcards
(43 cards)
1
Q
Give examples of poor working practices
A
- Poor communication
- Policies and procedures not being followed correctly
2
Q
Explain the effects of poor working practices on service users/families
A
- Delay in care provided for service users means worsening of condition.
- Quality of care provided is not of a good standard meaning hospital stays are longer.
- Policy and procedures like hand washing not followed correctly, causing infection control to be broken and infection rates to be lowered.
3
Q
Discuss the benefits of a nursing home for older people
A
- 24/7 round the clock care and support is available for the individual to ensure they are recieving support whenever it is needed.
- Many carers are available to provide care whenever so they can meet holistic needs of service users ensuring better quality of care.
- Nursing homes have specialist equipment for people so they can be independent by moving around without any support - empowerment.
- Service users being in a nursing home means family are offered with respite care to help give them a break from stressful situations.
4
Q
Explain how staff are accountable to professional bodies?
OR
Explain how professional bodies regulate HSC workers?
A
- Staff need to undergo regular CPD training to ensure their knowledge and skills are up to date in order to provide care.
- Follow codes of conduct in order to work in the best way possible.
- Whistleblow to external agencies so poor working practices can be improved.
5
Q
Explain how to raise a concern in a setting?
A
- Complaints procedure can be followed where the worker complains to the line manager to report poor practice.
- Whistleblowing procedure can be followed where external agencies like CQC can be contacted about unsafe practices.
6
Q
Explain two responsibilities a care manager has towards their staff
A
- Ensure staff are given CPD opportunities to provide relevant and best care.
- Ensure staff are aware of relevant policies and procedures so they can work in a safe environment.
7
Q
Explain one policy that helps to protect vulnerable people
A
- Safeguarding policy is relevant for vulnerable people as it helps protect them from harm and abuse.
8
Q
Explain one policy that professionals should follow
A
- Health and safety policy should be followed by professionals so they can ensure the safety of themselves and service users in the setting.
9
Q
Explain how HSC workers can ensure their own safety?
A
- Lone working policy should be followed by professionals when working by themselves so that others can find their whereabouts if they cannot be contacted.
- By using PPE provided, staff can ensure safety of themselves and service users so they are both protected from risk.
- By following correct infection control procedures like hand-washing/COSHH, staff can ensure safety is kept when dealing with harmful bodily fluids.
10
Q
Explain how HSC workers can protect themselves whilst working alone?
A
- Lone working policy should be followed by professionals when working by themselves so that others can find their whereabouts if they cannot be contacted.
- Staff need to keep records of work completed in service users homes so they can provide proof if ever questioned about what was completed.
- Staff should be safe in a service users home by ensuring risk assessments are completed to identify any risks that could arise when working alone.
11
Q
Explain how support programmes can help a service user/family?
A
- Day to day routines can be supported to ensure the service user remains as independent as possible.
- Training can be provided for the family in order to care efficiently for the service user at home.
- Family can be kept updated regarding care so they can fully understand the care the service user is receiving.
12
Q
Explain how to promote effective communication with service users with a learning disability
A
- Effective communication can be role modelled so people with a learning disability can copy and develop good communication skills.
- Simple vocabulary needs to be used when communicating with service users to ensure they understand what is being said.
- Advocate can be provided for the service user so they can communicate fully with them to decrease misunderstandings.
13
Q
Explain how legislations can help protect disabled people
A
- The Equality Care Act 2010 protects people with disabilities by ensuring they do not face any direct or indirect discrimination.
- The Human Rights Act 1998 specifies that all disabled people have same opportunities such as the right to have education and a job.
14
Q
Explain how settings ensure that HSC workers follow NOS
A
- The setting can set out clear instructions as to how to deal with emergencies.
- NOS can be followed by having relevant CPD training to ensure all staff are up to date with knowledge.
- The setting can carry out audits on staff. This is so training can be provided in order to fill in gaps of knowledge.
15
Q
Explain how staff ensure that they follow NOS
A
- Staff can ensure they follow settings policy and procedures so they can keep themselves and service users safe.
16
Q
Explain how regulatory bodies regulate settings
A
- Staff need to undergo regular CPD training to ensure their knowledge and skills are up to date in order to provide care.
- Follow codes of conduct in order to work in the best way possible.
- Whistleblow to external agencies so poor working practices can be improved.
17
Q
Explain a care managers responsibility to ensure safety of staff
A
- Staff can be protected by ensuring risk assessments are carried out to identify and minimise potential risks with activities.
- Staff need to be provided with PPE to ensure they are protected against risk of infections to help keep them safe.
- Care home can have an accurate recording of accidents so the staff can record up to date information about anything that takes place.
18
Q
Explain barriers/issues that service users may face when accessing services
A
- One issue is lack of awareness where the service user may not be aware of what they can access and therefore not making contact with services that could be useful for them.
- The service may not be available in the local area where the service user may not be able to access it due to the distance.
- Insufficient resources can effect service users access services as their may not be enough resources to provide relevant services they may need.
19
Q
Explain how organisations can improve its services
A
- Organisations can use service user feedback to identify and areas of need in services.
- Organisations can provide staff with CPD training to ensure they have the right skills to provide best care.
- Organisations can act on feedback given by CQC to take action on any weaknesses identified.
20
Q
Explain how personal information might be managed when dealing with service users
A
- Data Protection Act 2016 can be followed so that all information can be stored confidentially so that personal information is not easily available.
- Only relevant information should be shared with neccesary professionals to help prevent any breaches of confidentiality.
- Age of the patient needs to be considered if they are too young to give consent. Therefore the child’s family must be contacted so that permission is obtained from family before sharing information.
21
Q
Explain how multidisciplinary working can effectively support service users
A
- Multi-disciplinary working could effectively support service users by using a joined up approach so that all service providers involved can have the most up to date information about the service users.
- Service users can be supported by multi-disciplinary working so that all holistic needs are met.
- Multi-disciplinary working can support service users by ensuring feedback is provided so that anything that is not working effectively can be changed.
22
Q
Explain responsibilities of HSC professionals in helping service users reach their goals
A
- Ensure that the service user is involved in the planning and decision making of their care so that the right goal can be selected for them.
- Ensure that review of goals is carried out on a regular basis so that any strategies not useful can be changed to more effective approach.
- Ensure a joined up approach is being used so that relevant information is passed onto other services so that everyone has the right information to support service user reaching their goals
23
Q
Explain how HSC professionals can empower adults
A
- Provide them with an advocate so that they can express their needs, wants and opinions.
- Provide service user with health leaflets so that they can be empowered to make informed decisions independent.
- Empower service users by promoting their rights and dignity so that they feel comfortable to participate in the treatment they are recieving.
24
Q
Explain how HSC professionals can empower children
A
- Communication with children using simple language so that they can understand what is happening,
- If their parents are an advocate, involve them in all conversations so that they child’s wishes can be considered.
- Where possible encourage children to bring their favourite toy to appointments so they feel comfortable and respond better to treatment.
25
Explain how HSC staff can support someone with a learning disability
- Assess individuals needs so that specialist staff can be provided to cater for their needs.
- Offer longer appointments so that service users have more time to express their needs and preferences.
- Staff can use simple vocabulary so that service users can understand them better.
26
Explain how settings can promote anti discriminatory practice
- Have a clear policy in place such as the anti-discriminatory policy so that all staff are aware of expectations to promote anti-discriminatory practice.
- Settings can provide CPD training for staff so that staff have most up to date information and skills to promote anti-discriminatory practice.
- Adapt the way services are provided for example, if service user has a hearing aid, making sure that they have a loop system installed so that service user can hear better.
27
Explain the advantages of a hospice
- Hospice specialises in providing palliative care which means the service user will get best care. For example, decisions about medication can be put into place quickly as there is no delay in confirming with doctors before it is given to patients. The benefit of this is that the service user will not be in pain as they will recieve medication that helps keep them comfortable.
- Offers respite care for family, for example whenever they may need to take a break. This can be helpful for them as they know they can have some time off without having to constantly worry as they know the service user is being cared for by specialist staff.
- The hospice will provide the family with essential support for example providing emotional support to help the family in the difficult time. The advantage of this is that the family will have access to support that will help them deal with emotions like making the most of the time left with their loved one.
28
Explain how strategies can be adapted to meet the needs of service users with hearing impairment
- Ensure that there is someone who can communicate with the service user, for example they can use sign language. This is so the service user can be fully involved with the conversation and communicate their needs and preferences.
- To ensure that the service user can understand professionals. when verbal communication is being used, they need to talk clearly. This is so that the service user can lipread and understand what is being said so misunderstandings can be reduced.
- Adapt the way services are provided for example, if service user has a hearing aid, making sure that they have a loop system installed so that service user can hear better.
29
Explain how provision can be adapted to meet the needs of service users with visual impairment
- Provide resources for example using braille or larger fonts so that they can engage and understand written information. This will empower them to make their own decisions.
- Ensure that the environment is safe for example ensuring it is clutter-free, so that the service user can move around independently. This can reduce risk of injury.
30
Explain how provision can be adapted to meet the needs of service users with physical disability
- Service users can be referred to support groups. An example can be disability specific charities. This is so that they can be provided with emotional support to deal with their disability on a daily basis.
- Helping identify appropriate goals so that their self esteem is raised and independence is increased.
- Encourage the individual to express themselves so that they feel involved in the care that they are receiving.
31
Discuss the adv and disv of partnership working
- Managing service users health by ensuring a range of services are involved. For example, having specialist services come together to provide specialised care. This will mean the service users condition will be managed better as different support will be provided.
- Partnership working will include a joined up working approach, for example professionals sharing vital information with each other which will mean that the service user's needs will be at the centre of everything. This means that information on the service users changing health will be shared and appropriate action will be taken to meet changing needs.
- Lack of communication can be an issue that can arise. Not sending correct information at the right time can be an example of delay in communication, resulting in wrong or slower care being provided for the service user. This therefore means that information may not be delivered in time.
32
Explain how you can consider cultural/religious beliefs
- Some service users may prefer to see specific gender professionals due to their cultural or religious preferences.
- Have religious observances like a prayer rooms for Muslims and other services for different faiths.
- Provide a range of foods to people with different religious requirements. An example can be providing Muslims with halal food and Sikhs with vegetarian or no beef options.
33
Explain how services are improved by inspection
- Inspection when recruiting staff is neccesary. An example can be completing DBS checks so that all staff recruited are safe to work with colleagues and service users.
- Increase CPD opportunities so that staff have best knowledge to provide better care.
- Appraisals can be set by line managers so any targets not being set can be completed with correct knowledge after appraisal meetings.
34
How to empower service users for the future?
- To encourage service users to express needs and preferences. For example staff asking what career/job service users want. This will help service user feel motivated to take control of future decisions.
- Staff can carry out an initial assessment. An example can be asking service users questions like asking what they would like to achieve in the future. This can help them personalise their approach to their goal.
- Providing with right information, for example staff giving information about jobs, to empower service user about their future. This will give service users the opportunities to make informed decisions and choices about their future.
35
Discuss issues that could arise from promoting the rights and choices of people with learning disabilities
- Service users have the right to confidentiality, however this can conflict with safeguarding. An example can be when a vulnerable individual says something that has to be reported.
- Service users have a right to services, however lack of resources can mean it is harder for them to use services when they need it. For example, someone with a learning disability has the right to further education but there may not be any spaces at specialist college.
- Service users have a right to choose a career they want, however the learning disability could prevent them from getting it. This is because the career they want to go in, may be too challenging for them.
36
Explain how CQC/OFSTED regulates HSC settings
- Regulate by interviewing staff and service users to find out what is going on so that areas for improvement can be discovered.
- Regulate by investigating any complaints that may be made and take appropriate action to put things right.
- Regulates settings by inspecting them and publishing a report and giving action plans based on findings.
37
Explain how the work of HSC workers can be monitored
- HSC workers can be monitored through line manager carrying out appraisals. This is where line manager will set targets that staff must meet. In a set time, the line manager will monitor the quality of work carried out by staff.
- Inspections carried out by external agencies such as CQC. For example, CQC will carry out inspections to gather evidence and will observe the staff carrying out their day to day roles. This will allow them to make a judgement about the quality of care provided and make any suggestions of improvement if needed.
- Professionals work can be monitored though feedback received from service users. For example, service users may be asked via questionnaire about quality of care they have received. The feedback they are provided can help identify good practice and practice that needs to be improved.
38
Explain how staff can prevent discrimination
- Services can be adapted in the way that they are provided to avoid discrimination in the future. For example, giving longer appointment times for service users that have a learning disability process information.
- Staff can challenge any inappropriate behaviour so that it can be stopped and avoid any future discrimination.
- To make sure they follow policies such as the anti-discriminatory policy so that the service user is treated equally and fairly when using services.
39
Explain the role of two organisations that regulate and inspect HSC services
- The CQC can carry out observations and observing practices to provide recommendations for improvement.
- OFSTED can organise inspections and interview staff. Reports published can help regulate services.
40
Discuss how investigations into poor working practices have led to improved practices within HSC sector
- Input from regulatory bodies has helped improve HSC practices, for example when CQC completes inspections they can look at all types of services being delivered. If services being provided are not of a good standard then actions will be given to address poor practice so that better care can be provided.
- Improved feedback from inspections such as action plans or reports published after inspections can help services improve as poor working practices are identified. By doing this, service users are given better care.
- Increased encouragement of using the whistleblowing policy can mean incidents of poor working practices are reported. This means regular improvements are made to promote better working practices.
41
Identify different HSC settings
- GP practice
- Hospital
- Residential care home
- Nursing home
- Hospice care
42
Explain how charities can help support individuals?
- By giving practical advice, for example how they can do things at home so that they can remain independent.
- Help support families by providing respite care for families to have a break from caring in stressful situations.
- Provide additional resources and equipment to help service users live more independently in their own home.
- Provide emotional support by being referring service users to a support group so that service users can talk to others about how to manage their condition.
43
Explain how a support programme can help service users?
- Day to day routines can be supported to ensure the service user remains as independent as possible.
- Training can be provided for the service user. This is so that they can manage their condition better by having new skills.
- By assessing the needs of service user and putting appropriate health and support in place. This is so that the service user has a better quality of life. Family can be kept updated regarding care so they can fully understand the care the service user is receiving.
