Flows

Question 1

Does the D52 update kraken and ecoes?

Answer 1

No

The D205 does

Question 2

Why might we not be sending any D10s?

Answer 2

The customer isn’t sending us readings/we aren’t getting smart reads

We don’t have the MTDs

The supply status is not On Supply

Question 3

What does a D10 relate to?

Answer 3

Meter readings

Question 4

What is a D0311?

Answer 4

It gives the last reading from the previous supplier

Question 5

How soon will the D153 and two D155s be sent after receiving the D217 and D260?

Answer 5

Usually within 48hrs

Question 6

What are two caused for missing agents on an account?

Answer 6

We have not appointed our agents (D153, two D155s)

The system doesn’t realise our agents have accepted (three D11s)

Question 7

Which flows do we send to appoint our partners?

Answer 7

D153 and D155

Question 8

What stops the system from processing future flows and means it’s stuck?

Answer 8

If it hasn’t processed the D217 and D260

Question 9

What is the D217?

Answer 9

Contains the MPAN registered address and is also our acknowledgement of proposed agents

Question 10

What is the D260?

Answer 10

Inbound flow we receive that has details of the old suppliers MOP, DC and DA

Question 11

Who does the D52 go to?

Answer 11

TMA

Question 12

What does a D301 relate to?

Answer 12

Erroneous transfers

Question 13

Who does the D205 go to?

Answer 13

National database

Question 14

What does the D19 do?

Answer 14

Updates the EAC

Question 15

What does a D0004 indicate?

Answer 15

We tried to visit to read the meter, but couldn’t

Question 16

What is a D86?

Answer 16

Initial or final read

Question 17

How would you update the EAC if it’s wrong on the system?

Answer 17

Send a D52

Question 18

When don’t the D217 and D260 always apply?

Answer 18

For a new connection

Question 19

When re-processing, what is it always important to do?

Answer 19

Reprocess the most recent one(s)

Question 20

What is a D151?

Answer 20

A de-appointmemt flow

Question 21

What does a D71 relate to?

Answer 21

Customer own reading or estimated reading

Question 22

How long should we wait for a D86?

Answer 22

5 weeks

Question 23

Why should you be cautious of reprocessing flows on octopus go and agile accounts?

Answer 23

We set the PC and SSC for these tariffs (151 and 393) to make them work

If the MTDs say the opposite to what is needed, it gets KMT’d to fix (it’s only manual for these)

Question 24

What does a D300 relate to?

Answer 24

Read dispute

Question 25

What is a D132 for?

Answer 25

Request supply disconnection

Question 26

What is a D134 for?

Answer 26

Change energisation status

Question 27

What is a D367 for?

Answer 27

Update smart meter config

Question 28

What is a D368 for?

Answer 28

Update MPAN relationships

Question 29

What is a D381 for?

Answer 29

Update MPAN address

Question 30

Why should we be careful when sending a D132?

Answer 30

Because once it's sent, to disconnect, we will not be able to make it live again/reverse the flow

Question 31

When should you use a D134?

Answer 31

If BOTH kraken and ecoes are incorrect

Question 32

What's a safer option than a D134, and why?

Answer 32

D205 To avoid the MOP/DNO accidentally turning up at the property

Question 33

Should we de-energise or disconnect when there are two related meters, one of which no longer in use?

Answer 33

Disconnect

Question 34

For SMETS2 onward, the D367 has what we want the meter to do or be. A) which flows should we receive in response to a D367? B) what is a common culprit for not receiving the response flows?

Answer 34

A) D149 and D150 | B) the meter type isn't quite right i.e. S2A, S2AD, S2ADE

Question 35

What is the D205 rejection flow?

Answer 35

D203 | However sometimes they can give bogus reasons